City of New Orleans

What City of New Orleans does

The City of New Orleans is a municipal government entity, founded in 1718 and operating under Louisiana state law, that delivers essential public services to the residents, businesses, and visitors of Orleans Parish. It provides public safety (NOPD, NOFD, NOEMS), infrastructure maintenance (DPW, SWBNO drainage), housing and code enforcement, health services, emergency preparedness (NOHSEP), parks and recreation (NORD), permitting and licensing, and social services including the Home for Good homelessness initiative. The city is led by Mayor Helena Moreno (elected 2025) and governed by the New Orleans City Council, operating through 17+ departments and a workforce of 5,001-10,000 employees headquartered at City Hall, 1300 Perdido St.

The city's core technology platform is the OneStopApp, a cloud-based permitting and licensing system that integrates 17 city departments into a single digital entry point for citizens, businesses, and contractors. Supporting digital products include NOLA 311 (non-emergency service hotline and online portal), the Crescent City ID municipal identification program, the Healthy Homes rental compliance program, the Streetwise real-time street closure and flooding reporting system, and a GIS-based Property Viewer. Public safety technology was modernized through a $30 million ARPA-funded deployment of the Mark43 cloud-native Records Management System, completed in November 2025 across 1,400+ officers and 18 external agencies. The city also deployed 150 Pocketalk real-time translation devices citywide as part of a language access initiative under the Office of Human Rights and Equity.

The city's revenue model is fundamentally tax- and fee-based, drawing from property taxes, business sales and use taxes, hotel/motel taxes, parking taxes, casino lease payments ($4 million annually committed to schools starting 2030), permit and license fees, parking meter revenue, fines and code enforcement penalties, and adjudication hearing fees. Significant supplemental funding comes from federal grants (including $30 million in ARPA funds for Mark43 and hundreds of millions historically managed by the Mayor's Office of Resilience and Sustainability), state bond proceeds ($125 million secured amid a fiscal crisis), and settlement obligations ($42 million owed to Orleans Parish School Board by 2027). The city serves a captive customer base with no commercial substitutes available within its jurisdiction.

Name

City of New Orleans

Legal name

City of New Orleans

Website

https://nola.gov

Company type

Public

Founded year

1718

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

The City of New Orleans is a municipal government serving Orleans Parish residents, businesses, and visitors with public safety, infrastructure, housing, permitting, and emergency services across 17 departments, delivered through the OneStopApp digital platform and supported by tax, fee, and grant revenue.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs, Urban Planning, and Community Development (9251), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Health Services (8000), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Local Public Health & Human Services Administration (BPAIACAK), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), City/Municipal Public Health Departments (HLAJAAAC)

Keywords

• Municipal government services
• Public safety operations
• Permitting and licensing
• Urban infrastructure
• Public administration

Headquarters

HQ city

New Orleans

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Taxes: Property tax collection through Orleans Parish Tax Rolls, administered by Treasury Department
2. Sales and Use Taxes: Business sales tax, hotel/motel tax, parking tax collection through Bureau of Revenue
3. Casino Lease Payments: Annual casino lease payments; $4 million annually committed to school district starting 2030
4. Permit and License Fees: Fees collected through OneStopApp for building permits, business licenses, occupational licenses, and various city services
5. Parking Meter Revenue: Parking meter fees and rentals; parking ticket violations
6. Fines and Fees: Code enforcement fines, traffic tickets, camera violations, adjudication hearing fees
7. State Bond Proceeds: Secured $125 million state bond deal for infrastructure and fiscal stability
8. Federal Grants: Federal funding including ARPA funds ($30 million for Mark43); managed hundreds of millions in federal grants through Mayor's Office of Resilience and Sustainability

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

The City of New Orleans delivers municipal government services to residents, businesses, and visitors of Orleans Parish, including public safety (police, fire, EMS), permitting and licensing, code enforcement, sanitation, parks, public health, emergency preparedness, affordable housing, and homeless services. Service delivery is unified through the OneStopApp digital platform, which integrates 17 city departments, supplemented by the NOLA 311 service hotline, the Crescent City ID program, Healthy Homes rental compliance, and the Mark43 public safety records system.

Product overview

The City of New Orleans provides a comprehensive digital government services platform consisting of multiple interconnected products and services. The core offering is the OneStopApp, a unified permitting and licensing platform that integrates 17 city departments into a single entry point for citizens and businesses. Supporting this are NOLA 311 for non-emergency services and information, the Crescent City ID municipal ID program, the Healthy Homes rental compliance program, and an Open Data portal for city data access. Additional services include Streetwise (real-time traffic and flooding information), Property Viewer (GIS property information), and Code Enforcement services. For public safety, the Mark43 Records Management System provides modern law enforcement analytics. The city also utilizes Pocketalk translation devices for language access across 150 departments.

Differentiator

Problem solved

Functional benefit

Products and services

• OneStopApp Permitting Platform Online permitting and licensing platform integrating 17 city departments for single-point entry into application and review processes. Allows citizens, businesses, and contractors to apply for permits, track applications, pay fees, and search records digitally.
• NOLA 311 Service Request System Primary source for local government information and non-emergency services. Provides customer service for residents, visitors, and businesses through online request submission, phone, and service tracking.
• Crescent City ID Program Municipal identification card program providing secure, City-issued IDs to all residents regardless of immigration status, expanding access to City services and supporting financial inclusion.
• Healthy Homes Program Rental property registration and compliance program requiring landlords to obtain Certificates of Compliance. Ensures rental housing meets habitability standards for tenant health, safety, and welfare.
• Open Data Portal City data platform providing access to downloadable datasets and APIs for city information including property, budget, public safety, and service data.
• Streetwise Real-Time Street Closure and Flooding Reporting Real-time street closure listing showing traffic incidents, street flooding, and construction impacts on driving in New Orleans. Aggregates data from 911 calls and city monitoring systems.
• Property Viewer GIS Tool GIS-based tool for finding property information including addressing, zoning, historic districts, and property boundaries with spatial data integration with assessor and city information.
• Code Enforcement Services Enforcement of building and property maintenance codes, blight remediation, graffiti abatement, lot abatement, and adjudication hearings. Protects neighborhoods through property code compliance.
• Mark43 Records Management System Cloud-native Records Management System and Analytics solution for the New Orleans Police Department providing modern law enforcement operations, reporting accuracy, and inter-agency collaboration across 1,400+ officers and 18 external agencies.

Quantifiable outcome

• Housed over 1,000 people experiencing homelessness through Home for Good initiative; closed 8 encampments
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Mark43coreTechnology or Integration · 11 November 2025Technology partnership for cloud-native Records Management System and Analytics for NOPD. Fully deployed in 15 months, serving 1,400 officers and 18 external agencies.
• U.S. Citizenship and Immigration Services (USCIS)coreStrategic or Co-development Partner · 29 May 2024Partnership to host Naturalization Ceremonies at Gallier Hall, enabling area residents to become U.S. citizens. The City and USCIS collaborated to naturalize 38 people from 20 countries in a single ceremony.
• Welcoming AmericacoreStrategic or Co-development Partner · 1 January 2024Certified Welcoming designation program recognizing local governments committed to immigrant inclusion. New Orleans is first and only city in Louisiana and Gulf Coast to achieve this designation.
• Cities & Counties for CitizenshipcoreStrategic or Co-development Partner · 1 January 2018Network encouraging eligible U.S. permanent residents to become naturalized citizens. City of New Orleans has been member since 2018.
• Grounds KreweminorStrategic or Co-development PartnerNonprofit organization working to reduce environmental impact of Mardi Gras through bead reuse programs and environmental awareness initiatives.
• Entergy New Orleans (ENO)coreTechnology or IntegrationUtility partner for emergency preparedness and power restoration during storm events. ENO provides storm center updates and coordinates power restoration.
• Sewerage and Water Board of New Orleans (SWBNO)coreTechnology or IntegrationInfrastructure partner managing drainage system with 90 of 99 pumps operational. Coordinates pre-storm preparations including lowering canal levels and stormwater storage.
• Regional Transit Authority (RTA)coreChannel Partner/ Reseller/ DistributorPublic transit partner coordinating service adjustments during weather events, including ferry suspension coordination with Coast Guard and emergency transportation support.
• New Orleans & CompanycoreGTM or Marketing PartnerTourism industry partner providing official updates for visitors during weather events at neworleans.com/updates.
• Louisiana National GuardcoreStrategic or Co-development PartnerState partner for hurricane preparedness coordination and emergency response support.
• Louisiana Supreme CourtminorOthersCity filed for Supreme Court rehearing in Orleans Parish clerk case to secure voters' rights.
• Desire Community Housing Corporation (DCHC)coreStrategic or Co-development PartnerNonprofit partner for Desire Square development bringing community resources including health clinic, pharmacy, grocery store, and educational programming to Desire neighborhood.
• Southeast Louisiana Legal Services (SLLS)minorStrategic or Co-development PartnerLegal services partner for tenants and residents needing legal help with landlord disputes.

Scale indicators16 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• City of Atlanta: Another mid-size Southern U.S. municipal government providing a comparable mix of permitting, public safety, sanitation, and affordable housing services. Most directly comparable in terms of regional context, governance structure, and service portfolio.
• City of Memphis: Tennessee municipal government of similar scale operating the same general array of services — permitting, police, fire, code enforcement, sanitation, and resilience. Comparable in demographics, fiscal stress, and infrastructure exposure.
• City of Baltimore: Mid-Atlantic city with comparable population scale, an aging infrastructure base, persistent fiscal pressure, and a similar mix of permitting, public safety, and housing-revitalization programs. Often cited alongside New Orleans in urban-policy comparisons.
• City of Detroit: Legacy industrial city of similar size that has managed large-scale fiscal stress and infrastructure reinvestment. Comparable in blight-remediation and demolition programs, affordable housing strategy, and digital service modernization efforts.
• City of St. Louis: Mid-size U.S. municipal government with comparable service mix — permitting, public safety, sanitation, parks, and code enforcement — and similar scale of operations and workforce headcount.
• City of Cleveland: Mid-size municipal government of similar population scale operating public safety, permitting, sanitation, and housing-revitalization programs with comparable digital-service and code-enforcement priorities.
• City of Pittsburgh: Mid-size Northeastern city with similar service portfolio — permitting, public safety, code enforcement, affordable housing — and similar population scale; often cited as a comparable mid-size U.S. municipality.
• City of Cincinnati: Mid-size Ohio city with comparable scale and a similar mix of municipal services, including permitting, code enforcement, public safety, and affordable housing programs; representative peer for U.S. mid-size city governance.

Broad incumbents

• City of Houston: Larger Texas municipality offering a broader portfolio of services and infrastructure investment; comparable in climate exposure, drainage/flood challenges, and permit-driven revenue model. Larger and more diversified than New Orleans but the closest large-coastal-Southern peer.
• City of Philadelphia: Larger U.S. municipal government that has invested heavily in digital permitting, integrated 311-style services, and OneStop-style platforms. Comparable in service scope and digital-government maturity, though at meaningfully larger scale.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/mayorlandrieu
• YouTubeyoutube.com/user/TheCityOfNewOrleans
• Facebookfacebook.com/142123175810952
• LinkedInlinkedin.com/company/city-of-new-orleans
• Instagraminstagram.com/cityofnola

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of New Orleans