Viatel

What Viatel does

Viatel Technology Group Ltd is an Irish privately held managed technology services provider headquartered in Dublin (Park West Business Park), founded in 1995. The company delivers a 360° technology architecture organised into seven core solution areas: Cybersecurity Solutions, AI Solutions Suite, Cloud Transformation, Networks & Connectivity, Microsoft Solutions, Voice & Unified Communications, and IT Services. The product portfolio combines proprietary technology — including the award-winning Orion autofailover, FLEXICloud storage, Viatel Secure Network, and the company's own fibre/radio network with 100G connectivity into the UK and Amsterdam — with partner-delivered capabilities from Microsoft, Cisco/Meraki, Fortinet, Barracuda, Mimecast, KnowBe4, BullWall, and 3CX. Viatel operates two state-of-the-art Dublin data centres (VDC2 Park West, VDC3 Profile Park) and holds ISO 27001, PCI DSS and Microsoft Solutions Partner advanced specialisations.

The business runs on a primarily subscription/recurring revenue model across managed services, connectivity, cloud and voice, supplemented by project-based professional services. Pricing is enterprise/B2B and quote-based, with no public list prices. Viatel pursues a sales-led GTM motion targeting Irish enterprise and mid-market customers, supplemented by the InVia channel partner and wholesale programme (for IT resellers, MSPs and telecom consultants) and a €200 customer referral scheme. Customer concentration is spread across financial services, credit unions, healthcare, public sector, retail, recruitment, logistics and events — though almost entirely within Ireland, with limited disclosed UK/Netherlands footprint.

Viatel has pursued an aggressive acquisition-driven growth strategy, completing seven acquisitions between December 2020 and April 2024 (Irish Telecom, Nova Telecom, ActionPoint, WiFiber, SupportIT, Sungard Availability Services Ireland, and MJ Flood Technology). The SupportIT acquisition in mid-2022 was publicly expected to push group revenues to nearly €70 million annually. Management has stated a strategic intent to expand 'in Ireland and beyond', and in early 2026 created two new senior roles — Managing Director of Communications Services and the company's first Director of Strategy & AI — to support continued integration, product expansion and the build-out of an AI advisory practice.

Name

Viatel

Legal name

Viatel Technology Group Ltd

Website

https://viatel.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

101–250 employees

Short description

Viatel Technology Group is a Dublin-based Irish managed technology services provider delivering cybersecurity, cloud, connectivity, voice, Microsoft and IT services to enterprise and mid-market customers across Ireland, supported by owned fibre and data centre infrastructure.

Ownership category

akta.pro rank

Product category

Managed IT Services and Connectivity

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Wired Telecommunications Carriers (517111), Satellite Telecommunications (51741)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385), Radiotelephone Communications (4812)

akta.pro primary industry

Network Architecture & Design Services (BPAEAEAA)

akta.pro secondary industries

Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)

Keywords

• Managed IT services
• Network connectivity
• Cybersecurity solutions
• Cloud transformation
• Unified communications

Headquarters

HQ city

Dublin

HQ country

Ireland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: Comprehensive suite of managed services including cybersecurity, cloud, networks, voice, and IT services delivered on a recurring subscription basis. Services include managed security operations, backup as a service (BUaaS), disaster recovery as a service (DRaaS), and infrastructure monitoring.
2. Professional Services: Project-based professional services including implementation, migration, advisory, and consulting services. Includes projects team for planning, mapping, implementation and maintenance.
3. Cybersecurity Services: Cybersecurity consultancy, vCISO as a service, managed detection and response (MDR), and security awareness training delivered as managed services.
4. Cloud Services (FLEXICloud): Secure cloud storage and infrastructure services providing flexible, scalable cloud solutions with pay-as-you-grow pricing.
5. Colocation Services: Data centre colocation services in Dublin with state-of-the-art facilities, certified data centres, and stringent SLAs.
6. Connectivity Services: Network connectivity including Dedicated Internet Access (DIA), business broadband, SD-WAN, satellite connectivity, and event connectivity.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels11 records

Core offering

Viatel Technology Group is an Irish managed technology services provider delivering cybersecurity, cloud transformation, network connectivity, Microsoft solutions, voice/UC, and managed IT services to enterprise and mid-market customers. Its portfolio is anchored by proprietary offerings such as the Orion autofailover solution and FLEXICloud storage, supported by owned fibre and radio infrastructure and two Dublin data centres (VDC2, VDC3). Services are delivered through direct enterprise sales, a channel partner programme, and wholesale arrangements across Ireland and into the UK and Amsterdam.

Product overview

Viatel Technology Group is an Irish managed services provider offering a comprehensive suite of technology solutions organized into seven core product categories: Cybersecurity Solutions (consultancy, vCISO, secure network/email, managed SOC, ransomware protection, backup), AI Solutions Suite (executive education, governance assessment, strategy services), Cloud Transformation (Azure, FLEXICloud, colocation in Dublin data centers), Networks & Connectivity (DIA, broadband, SD-WAN via Cisco Meraki, Orion autofailover, event connectivity, LEO satellite, Secure DIA), Microsoft Solutions (Modern Work, Security, Azure Migration), Voice & UC (Cloud Voice/3CX, Voice for Teams, SIP trunks, voice routing, NGNs), and IT Services (managed services, advisory, backup/disaster recovery). The portfolio is delivered through partnerships with Microsoft, Cisco, Barracuda, Fortinet, Mimecast, KnowBe4, BullWall, and 3CX, targeting enterprise and SME customers across Ireland.

Differentiator

Problem solved

Functional benefit

Brands

• Cybersecurity Solutions: Comprehensive cybersecurity services including consultancy, vCISO services, network security, email security, cyber awareness training, managed security, ransomware containment, and managed backup.
• AI Solutions Suite
• Cloud Transformation
• Networks & Connectivity
• Microsoft Solutions
• Voice & UC
• IT Services
• FLEXICloud
• Orion
• Secure DIA

Products and services

• Cybersecurity Solutions

Quantifiable outcome

• Eliminated 4-7 days of lost sales per annum due to connectivity outages for Choice Stores
• +3 more outcomes

Named customers10 records

Segments9 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability10 records

Feature8 records

Partnerships

22 partnerships are on record, tiered core and secondary.

• MicrosoftcoreTechnology or IntegrationViatel is a proud Microsoft Solutions Partner with multiple advanced specialisations including Infrastructure, Modern Work, Security, Azure Virtual Desktop, and Copilot Specialist. Delivers Microsoft 365, Azure migration and management, Teams Rooms, Voice for Teams, and Copilot for Microsoft 365 solutions.
• FortinetcoreTechnology or IntegrationTechnology partnership for Viatel Secure Network solution. Fortinet provides firewalls, switches, and access points powering Viatel's network security offerings.
• Barracuda NetworkscoreTechnology or IntegrationBarracuda's SOC team powers Viatel's 24/7 Managed Security Service (SIEM/SOC). Viatel leverages Barracuda's security analysts and advanced technologies for threat detection and response.
• MimecastcoreTechnology or IntegrationMimecast provides advanced email security tools powering Viatel Secure Email solution, protecting against phishing, malware, data loss, and Business Email Compromise.
• KnowBe4coreTechnology or IntegrationKnowBe4 provides security awareness training programmes powering Viatel Cyber Awareness Training to educate employees on recognising cyber threats.
• BullWallcoreTechnology or IntegrationBullWall's containment technology powers Viatel Ransomware Containment solution for rapid ransomware detection, response, and business continuity.
• Cisco MerakicoreTechnology or IntegrationCisco Meraki SD-WAN technology powers Viatel's SD-WAN solutions. Viatel is recognised as Ireland's No. 1 SD-WAN provider and Meraki Masters, with hundreds of sites deployed nationally and internationally.
• CommvaultsecondaryTechnology or IntegrationTechnology partner for backup and data protection solutions integrated into Viatel's managed services offerings.
• AWS (Amazon Web Services)coreTechnology or IntegrationAWS cloud platform integration for multi-cloud solutions alongside Azure. Viatel provides cloud migration and management services for AWS environments.
• VeeamsecondaryTechnology or IntegrationVeeam backup solutions integrated with Azure services for Viatel's cloud transformation and managed backup offerings.
• 3CXcoreTechnology or Integration3CX powers Viatel Cloud Voice Enterprise solution. Self-hosted option on 3CX instance, Windows, Linux, Amazon Azure Lightsail, or Google.
• NBI (National Broadband Ireland)secondaryTechnology or IntegrationNBI partnership for national broadband coverage, extending connectivity options across Ireland including areas outside traditional infrastructure reach.
• SIROsecondaryTechnology or IntegrationSIRO fibre-to-the-building partnership providing high-speed connectivity options. Case study: 1,000 SIRO connections powering INTERSPORT Elverys.
• LinxsecondaryTechnology or IntegrationLinx connectivity partnership for network infrastructure and internet exchange access.
• LonapSWsecondaryTechnology or IntegrationLonapSW partnership for network switching and connectivity services.
• ams-ix (Amsterdam Internet Exchange)secondaryTechnology or Integrationams-ix partnership providing diverse 100G paths into Amsterdam supporting customers' international operations.
• HP (Hewlett-Packard)secondaryTechnology or IntegrationHP hardware partnership for IT services including hardware procurement and support services.
• Trend MicrosecondaryTechnology or IntegrationTrend Micro security solutions integrated into IT services offerings for endpoint and server protection.
• LogicMonitorsecondaryTechnology or IntegrationLogicMonitor monitoring platform used for infrastructure monitoring and management services.
• VISOsecondaryTechnology or IntegrationVISO cybersecurity technology partner referenced in security portfolio.
• DC T SecuritysecondaryTechnology or IntegrationDC T Security partnership for penetration testing services included in cybersecurity portfolio.
• Ceragon NetworkssecondaryTechnology or IntegrationCeragon Networks wireless connectivity solutions referenced for DIA service hardware partnerships.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Eir (eircom): Ireland's largest incumbent telecoms operator, directly competing with Viatel in fibre broadband, dedicated internet access, SD-WAN, voice, and enterprise managed network services for the same Irish enterprise and SMB customer base.
• BT Ireland: Business division of BT Group delivering connectivity, unified communications, managed services and cybersecurity to Irish enterprises; directly comparable product mix and target customer segments as Viatel.
• Vodafone Ireland Business: Major carrier offering enterprise connectivity, IoT, cloud and managed network services to Irish enterprise and public sector customers; competes head-to-head with Viatel on fibre/SD-WAN propositions and managed services.
• Datapac: Largest Irish-owned IT solutions provider offering managed services, cybersecurity, cloud and connectivity across enterprise and SMB — directly comparable business model and product portfolio to Viatel, headquartered in Ireland.
• Ergo: Irish managed services and IT solutions specialist delivering cloud, security, infrastructure and connectivity services to mid-market and enterprise customers across Ireland; highly comparable in scale, customer segment and product breadth to Viatel.
• Trilogy Technologies: Irish IT managed services provider focused on infrastructure, security and cloud for Irish enterprise customers; comparable business model, Microsoft-centered stack and Irish-only geographic footprint.
• Virgin Media Ireland: Major Irish business broadband and connectivity provider serving enterprise and SMB customers; directly competes with Viatel's DIA, broadband and SD-WAN offerings across Ireland.

Broad incumbents

• Computer Network Solutions / Iver: Northern Europe-based acquirer of IT services businesses including Irish players (e.g., MJ Flood technology peer base); broader regional consolidator in IT services with comparable cybersecurity, networking and managed services profile to Viatel's roll-up model.
• Computacenter: Large European managed services and enterprise IT provider with Irish operations delivering cloud, networking, security and managed services to enterprise customers; comparable product portfolio but at substantially larger scale than Viatel.

Others

• Sungard Availability Services (now owned): Legacy business continuity / DRaaS provider whose Irish operations were acquired by Viatel in 2023; relevant precedent comparator for Viatel's data centre colocation and managed backup services portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/viateleurope
• YouTubeyoutube.com/channel/UCpHn4WAYhlI3IpROdJP-wLw
• Facebookfacebook.com/viatelgroup
• LinkedInlinkedin.com/company/viatel
• Instagraminstagram.com/viatelgroup

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A9 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Viatel