What 24-7 Intouch does

24-7 Intouch is a private, for-profit customer care and technology company headquartered in Guatemala City, Guatemala. Founded in 2006, the company operates with a workforce of 501 to 1,000 employees, consistent with the staffing profile of a mid-sized nearshore business process outsourcing (BPO) provider serving North American client demand for English- and Spanish-language contact center services. The firm's short description frames it as a "customer care and technology company," implying a service mix that extends beyond pure agent staffing into some form of technology-enabled service delivery, though the input data does not specify the nature of that technology stack, proprietary platform, or AI tooling.

The business model is not directly disclosed in the available source material; however, the structural profile (private, mid-sized, nearshore, customer-care focus, Guatemala City base) is consistent with a seat-based BPO revenue model in which the company invoices clients per agent, per hour, or per interaction under multi-year outsourcing contracts. No pricing model, contract structure, customer logos, segment mix, or revenue figures are provided in the input. Similarly, the company's external web presence, as represented by the supplied URL (icontactsol.com), resolves to an IONOS parked domain page rather than an active corporate website, which is a data quality flag that warrants verification before relying on this source for due diligence.

The input contains no disclosed funding rounds, no investor names, no M&A activity, no leadership team details, no partnership disclosures, no product roadmap, and no geographic expansion events. As a result, this description is necessarily limited to the firm's identity, location, founding date, headcount band, and self-described positioning. Any investment thesis, competitive assessment, or valuation work on 24-7 Intouch will require primary research to fill these material evidence gaps, particularly around revenue, customer concentration, technology differentiation, and recent strategic trajectory.

Name

24-7 Intouch

Website

https://icontactsol.com

Company type

Private

Founded year

2006

Headcount range

501–1,000 employees

Short description

24-7 Intouch is a private Guatemala City-based customer care and technology company founded in 2006, employing 501-1,000 staff to deliver nearshore contact center and BPO services, most likely to North American enterprise clients.

Ownership category

akta.pro rank

Product category

Contact Center Outsourcing

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Office Administrative Services (5611), Management Consulting Services (54161)

SIC

Services-Facilities Support Management Services (8744), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Customer Retention, Loyalty & Win-Back Centers (BPAAAAAC)

Keywords

• Customer care outsourcing
• Contact center services
• Business process outsourcing
• Customer experience technology
• Omnichannel support services

Headquarters

HQ city

Guatemala City

HQ country

Guatemala

HQ region

Latin America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Core offering

24-7 Intouch is a customer care and technology company that provides outsourced contact center and customer experience services to business clients. The firm delivers agent-based omnichannel support (voice, chat, email, social) combined with proprietary CX technology that enables clients to scale customer interactions. Founded in 2006 and headquartered in Guatemala City, the company serves as a nearshore/offshore BPO partner for organizations seeking to outsource customer service operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Outsourced Customer Care & Contact Center Services Agent-based omnichannel customer support (voice, chat, email, social media) delivered on behalf of client companies, available 24/7. Target buyers are mid-market and enterprise organizations that prefer to outsource rather than staff in-house customer service operations.
• Customer Experience (CX) Technology Platform Proprietary technology stack that powers 24-7 Intouch's outsourced customer care delivery, including omnichannel routing, agent assistance, CRM/client system integration, and quality monitoring capabilities used internally to run contact center operations on behalf of business clients.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Expansion highlights2 records

Direct peers

• Teleperformance: One of the world's largest omnichannel customer experience management and contact center BPO operators with extensive nearshore and offshore delivery; directly comparable business model and customer base to 24-7 Intouch's customer care offering.
• StarTek: Customer experience solutions provider offering omnichannel customer care, sales, and technical support with delivery across the Americas, Africa, and Asia; comparable business model and target customers.
• Concentrix: Global customer experience and BPO provider offering inbound/outbound contact center, CX analytics, and digital care services to enterprise clients across verticals; directly comparable to 24-7 Intouch on customer care delivery model and enterprise target market.
• TaskUs: Digital customer experience and back office services provider serving modern enterprise and digital-native clients; comparable customer care and CX operations with a technology-forward go-to-market approach.
• Foundever (formerly Sitel Group / SYKES): Customer experience BPO operator delivering omnichannel customer care, sales, and technical support from nearshore and offshore hubs including the Americas; directly comparable delivery model and customer segments to 24-7 Intouch.
• TELUS International (now TELUS Digital): Digital customer experience and digital IT services provider with nearshore delivery in Central and Latin America including Guatemala; one of the closest geographic and service-portfolio peers to 24-7 Intouch.
• IBEX Limited: Customer experience and technology outsourcing provider with significant nearshore delivery in Central America and the Caribbean; directly comparable to 24-7 Intouch on customer care delivery and regional footprint.
• Alorica: Privately held customer experience outsourcing provider with strong nearshore presence in Latin America including Guatemala; operates call centers serving customer care, sales, and digital CX needs of enterprise brands.
• TTEC (TeleTech Holdings): Global customer experience technology and services company combining contact center operations with proprietary CX platform tools; directly comparable to 24-7 Intouch's positioning as a customer care plus technology company.

Emerging players

• GlobalResponse: Omnichannel contact center BPO offering customer care, sales, and retention services primarily to retail and consumer brands; smaller-scale comparable on customer care outsourcing model and target mid-market customer base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights4 records

Customer concentration

• Xx.com/247intouch

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 24-7 Intouch