ProPhoenix

What ProPhoenix does

ProPhoenix Corporation (legal entity Chenosa Systems Corporation, DBA ProPhoenix) is a US private company founded in 2003 and headquartered in Moorestown, New Jersey, that builds fully integrated public safety software for law enforcement, fire/EMS, corrections, and multi-jurisdictional dispatch operations. Its product suite is anchored on a Microsoft .NET, 100% browser-based architecture deployable on-premise or in Microsoft Azure/AWS cloud, and spans Phoenix CAD (computer-aided dispatch), Phoenix Law RMS, Phoenix Fire RMS, Phoenix CMS (corrections management), Phoenix WDA (mobile), Phoenix IA (internal affairs), Phoenix CSP (citizen services), and Phoenix PAPR (automated property reporting). The platform is differentiated by single-point-of-entry integration across modules, native compliance with NIBRS, NFIRS, NEMSIS 3.5.0 and CJIS standards, 30+ third-party integrations (ESRI, RapidSOS, NCIC, Google/HERE/OpenStreetMap, Power BI, ProQA, Live Scan), and a recently launched Phoenix AI Suite covering facial recognition (MugMatch), AI transcription/translation across 40+ languages, and an AI-driven non-emergency call router (Phoenix Bot).

Name

ProPhoenix

Legal name

Chenosa Systems Corporation

Website

https://prophoenix.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

ProPhoenix Corporation is a privately held US vendor of fully integrated, browser-based public safety software — CAD, RMS, mobile, corrections, fire, and AI tools — sold to police, sheriff, fire/EMS, and corrections agencies.

Ownership category

akta.pro rank

Product category

Public Safety Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Disaster Response & Search and Rescue (SAR) (BPADADAA)

Keywords

• Public safety software
• Computer-aided dispatch
• Records management systems
• Corrections management software
• Law enforcement software

Headquarters

HQ city

Moorestown

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licenses: All-inclusive site license model with unlimited stations/licensing for RMS, Corrections and Mobile. One-time purchase model with free major and minor release updates included, eliminating recurring licensing costs for additional users or modules.
2. Professional Services: Implementation services, software training, data conversion, and project management services delivered by ProPhoenix staff and consultants to support agency deployment and migration from legacy systems.
3. Support Services: 24-hour/7 days per week support included with all-inclusive licensing, providing unlimited support incidents, phone and remote assistance, and access to subject matter experts.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

ProPhoenix provides fully integrated public safety software for law enforcement, fire/EMS, and corrections agencies. The suite includes Computer-Aided Dispatch (CAD), Records Management Systems (Law RMS, Fire RMS), Mobile/Wireless Digital Assistant, Corrections Management, Internal Affairs, Citizen Services, and AI-powered tools (facial recognition, transcription/translation, call routing). The software is built on Microsoft .NET architecture, 100% browser-based, and deployable on-premise or in Microsoft Azure/AWS cloud.

Product overview

ProPhoenix offers a fully integrated public safety software suite built on Microsoft .NET technology. The core platform consists of Phoenix CAD (Computer-Aided Dispatch), Phoenix WDA (Wireless Digital Assistant/Mobile), Phoenix Law RMS (Records Management), Phoenix Fire RMS, Phoenix CMS (Corrections Management), and Phoenix IA (Internal Affairs). Additional modules include Phoenix CSP (Citizen Services Program) for community engagement and crime mapping, Phoenix PAPR (Automated Property Report Portal) for pawn property tracking, and the Phoenix AI Suite for facial recognition, transcription, translation, and AI call routing. All products are 100% browser-based and deployable on-premise or via Microsoft Azure/AWS cloud. The suite features single point of entry across all applications to eliminate duplicate data entry, with unlimited station licensing and free major/minor release updates.

Differentiator

Problem solved

Functional benefit

Brands

• Phoenix: Product brand for ProPhoenix's integrated public safety software suite including Phoenix CAD, Phoenix Law RMS, Phoenix Fire RMS, Phoenix Mobile (WDA), Phoenix CMS, Phoenix CSP, Phoenix IA, and Phoenix PAPR.

Products and services

• Phoenix CAD Computer-Aided Dispatch system for Sheriff, Police, Fire, EMS, and OEM/DPW agencies. Manages calls for service with call entry, dispatch functions, multi-jurisdictional support, and real-time unit recommendation.
• Phoenix WDA (Mobile) Wireless Digital Assistant for Law, Fire, and EMS providing mobile access to CAD and RMS functions. Supports Windows laptops/tablets, iPad, iPhone, Android, and smartphones with offline capabilities including OpenStreetMap support.
• Phoenix Law RMS Law Records Management System for police agencies. 100% browser-based with NIBRS reporting, case management, property/evidence tracking, master name management, Live Scan integration, and full internal management capabilities.
• Phoenix CMS (Corrections Management) Corrections Management System for inmate and facility management. Includes pre-booking, step-by-step booking with approval, inmate tracking, housing/classification, medical module, visitation management, and 30+ third-party vendor interfaces.
• Phoenix Fire RMS Fire Records Management System with NFIRS and NEMSIS 3.5.0 reporting, mobile inspections for tablets, hydrant management, scheduling, training/certification tracking, fleet management, and Power BI integration.
• Phoenix CSP (Citizen Services Program) Citizen Services Program enabling crime mapping, online crime reporting, anonymous tips, emergency info access, and IP camera integration for police and fire department community engagement.
• Phoenix PAPR (Automated Property Report Portal) National web-based portal connecting pawn merchants and law enforcement for reporting and tracking pawned, scrap metal and second-hand property.
• Phoenix IA (Internal Affairs) Internal Affairs Case Management system for receiving complaints, managing cases, applying dispositions, and tracking officer-related incidents with customizable dashboards.
• Phoenix AI Suite AI-powered tools including Phoenix MugMatch (facial recognition), Phoenix AI Transcription/Translation (40+ languages to English), and Phoenix Bot (AI call routing) integrated across CAD, Mobile, and RMS platforms.
• Phoenix MugMatch AI Facial Recognition AI facial recognition system for identifying persons of interest by matching uploaded mugshots against database records, with cross-jurisdictional matching, age-differentiation for long-term investigations, and filtering options.

Quantifiable outcome

• Eliminates duplicate data entry across all applications
• +2 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability11 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner utilizing Azure cloud infrastructure, SQL Server databases (2022, 2019, 2016, 2017), .NET framework, and related Microsoft technologies as core platform for ProPhoenix software suite.
• ESRIcoreTechnology or IntegrationESRI GIS integration enabling auto-population and maintenance of geographic records from ESRI mapping systems. Maps integrated across CAD and Fire RMS modules for enhanced situational awareness.
• RapidSOScoreTechnology or IntegrationRapidSOS integration providing standard and enhanced location data and emergency response information directly into Phoenix CAD dispatch operations for improved caller location accuracy.
• NCICcoreTechnology or IntegrationNational Crime Information Center interface providing law enforcement agencies access to criminal justice information directly through Phoenix CAD and RMS systems.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Tyler Technologies: A leading provider of public sector software with a Tyler Public Safety suite covering CAD, RMS, mobile, and related modules. Tyler is the largest direct peer to ProPhoenix, competing for many of the same US municipal and county law enforcement, fire, and corrections agencies.
• CentralSquare Technologies: Public safety software vendor formed from the combination of Superion, TriTech, Zuercher, and Aptean's public sector business. Offers CAD, RMS, mobile, and JMS suites that directly overlap with ProPhoenix's product portfolio and target customers in the US public safety market.
• Axon: Provider of public safety software including Axon Records, Axon Evidence (formerly Evidence.com), and adjacent ecosystem products, alongside TASER devices and body cameras. A direct software peer to ProPhoenix for RMS, evidence management, and AI-enabled workflows.
• Mark43: Cloud-native CAD and RMS platform purpose-built for public safety agencies, often cited as a modern alternative to legacy on-premise suites like ProPhoenix. Targets many of the same mid-sized US law enforcement agencies and competes on modern architecture and rapid deployment.
• Caliber Public Safety: Provider of integrated public safety software including CAD, RMS, mobile, and JMS for smaller and mid-sized US law enforcement, fire, and corrections agencies. A close comparable in product breadth and target customer profile.

Broad incumbents

• Motorola Solutions: Major incumbent in public safety technology with CommandCentral CAD, Records, and Evidence products alongside its dominant radio and communications hardware business. Wider portfolio than ProPhoenix but directly comparable in CAD/RMS software for the same US public safety customer base.
• Hexagon Safety, Infrastructure & Geospatial: Division of Hexagon AB offering computer-aided dispatch, records, and analytics for public safety alongside broader geospatial and infrastructure software. Larger, broader portfolio than ProPhoenix with overlapping CAD/RMS capabilities for public safety customers.

Emerging players

• ESO Solutions: Specialist in fire, EMS, and trauma software with deep NEMSIS/NFIRS reporting expertise. Competes most directly with ProPhoenix's Fire RMS module and adjacent emergency-services verticals, though narrower in scope than ProPhoenix's full-suite offering.
• ImageTrend: Specialist in EMS, fire, and hospital data systems with NEMSIS-compliant reporting. Overlaps with ProPhoenix Fire RMS as a focused competitor for fire/EMS agencies, particularly those prioritizing NEMSIS compliance and clinical reporting depth.

Regional players

• Versaterm: Canadian-based public safety software provider offering CAD, RMS, and records solutions. Comparable to ProPhoenix in product offering and target customer (law enforcement, fire, EMS) but primarily operating in Canada and select international markets rather than the US heartland ProPhoenix serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/prophoenixcorp
• YouTubeyoutube.com/c/ProPhoenixCorp
• Facebookfacebook.com/prophoenixcorp
• LinkedInlinkedin.com/company/prophoenix

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ProPhoenix