Gravitas AI

What Gravitas AI does

Gravitas AI is a London-headquartered conversational AI company (operational base in Pune, India; US entity Gravitas AI, Inc.) that builds TINA™ (The Intelligent Network Assistant), a multilingual enterprise AI platform primarily serving healthcare, education, and BFSI organizations. The company was founded in 2022 and operates with 11-50 employees under a four-cofounder leadership team (Aarsh Srivastava, Ankita Sinha, Mukesh Sinha, Sumit Kumar), with cumulative platform reach of 400M+ users and 4B+ queries resolved across deployments.

The TINA platform combines a proprietary NLP engine trained on 400M+ rows of data with generative AI, robotic process automation, sentiment analysis, and speech-to-text capabilities, supporting 80+ languages and deployment across web, WhatsApp, and enterprise channels. The product is structured as a core AI engine plus eight add-on modules covering pre-sales, visitor management, agent assistance, WhatsApp, IT, HR, meetings, and compliance. The company markets rapid implementation (60% automation within 30 days), strong compliance posture (HIPAA, GDPR, ISO 27001), and vertical specialization, particularly in Indian ophthalmology, dental, and education use cases.

Gravitas AI operates an enterprise field sales motion with consultative 'Request Demo' CTAs, quote-based annual subscription pricing, and a hybrid direct-and-channel partner distribution model. The company appears bootstrapped and founder-owned with no disclosed institutional funding. Recent strategic activity includes a government-funded legal AI partnership with Chanakya National Law University in India (announced 2026-01-20), US/UK incorporation, and ongoing expansion of the TINA module suite.

Name

Gravitas AI

Legal name

Gravitas AI, Inc.

Website

https://gravitas.ai

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Gravitas AI is a London- and Pune-based conversational AI company that builds TINA™, a multilingual NLP-powered enterprise chatbot platform with 80+ language support, sold on a subscription SaaS basis primarily to healthcare, education, and BFSI clients across South Asia.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

akta.pro secondary industry

Q&A and Knowledge Discovery Platforms (BPAMAAAF)

Keywords

• Conversational AI platform
• Enterprise AI assistant
• Customer engagement automation
• Multilingual chatbot software
• AI-powered customer support

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS/_subscription Model: Gravitas AI operates primarily as a SaaS platform offering their TINA conversational AI solution on a subscription basis, evidenced by the enterprise sales motion, 'Request Demo' CTAs, and consultative implementation approach typical of B2B SaaS companies. The company offers enterprise-grade AI solutions with implementation and ongoing support services.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Gravitas AI develops and sells TINA™, a conversational AI platform powered by a proprietary NLP algorithm trained on 400+ million rows of data. TINA automates customer engagement, pre-sales and post-sales interactions, and internal employee assistance across web, WhatsApp, social media, and enterprise systems, supporting 80+ global languages. The platform is sold as a SaaS subscription to enterprises, with industry-specialized solutions for healthcare, education, BFSI, real estate, and other verticals.

Product overview

Gravitas AI offers TINA™ (The Intelligent Network Assistant), a holistic conversational AI platform that serves as a unified core product with multiple specialized add-on modules. The platform is enabled with multichannel and multilingual conversational capabilities, robotic process automation, advanced analytics, and data science-driven insights. The product portfolio includes TINA as the central AI engine supporting customer-facing assistants across pre-sales & post-sales, visitor management, agent assistance, WhatsApp, IT support, HR operations, meetings management, and compliance functions. Solutions are tailored by industry (Healthcare, Education, BFSI, Real Estate, Travel & Hospitality) and by business function (Sales, Marketing, Customer Support, IT, HR, Finance, Legal & Compliance).

Differentiator

Problem solved

Functional benefit

Brands

• TINA: TINA (Tech-driven Intelligent Network Assistant) is the company's AI-powered conversational AI platform used for customer support, employee assistance, and enterprise automation across multiple industries including healthcare, education, BFSI, e-commerce, and more.

Products and services

• TINA™ (The Intelligent Network Assistant) Gravitas AI's flagship conversational AI platform powered by a proprietary NLP algorithm trained on 400+ million rows of data. TINA serves as an AI-powered enterprise assistant that automates customer interactions, supports 80+ global languages, and integrates across web, WhatsApp, social media, and enterprise systems. It is sold as a SaaS subscription to enterprise customers across healthcare, education, BFSI, real estate, travel & hospitality, and e-commerce.
• Pre-Sales & Post-Sales Assistant AI-driven sales and support automation offering that enhances customer engagement, streamlines lead generation, automates follow-ups, and optimises post-sales support across omnichannel touchpoints. Targets enterprise sales and customer success teams.
• Visitor Management Assistant AI-powered visitor management solution that streamlines check-ins, enhances security through AI-driven verification, and provides automated scheduling and real-time appointment updates. Targets enterprise facilities, healthcare, and corporate front-desk operations.
• Agents Assistant AI-driven agent assistance solution that provides real-time suggestions, insights, and automation to enhance customer interactions, including chatbot assistant, live chat, hybrid chat, and audio chat capabilities. Targets contact centres and enterprise support teams.
• WhatsApp Assistant AI-powered WhatsApp chatbot that automates responses, manages appointments, provides multilingual support, and delivers real-time notifications within the WhatsApp platform. Targets enterprises seeking customer engagement on WhatsApp commerce and support.
• IT Assistant AI-driven IT support solution that enhances IT operations, automates ticket management and asset tracking, resolves queries instantly, and strengthens cybersecurity for enterprise IT departments.
• HR Assistant AI-powered HR automation solution that streamlines recruitment through automated resume screening and interview scheduling, enhances employee engagement, and manages HR analytics. Targets enterprise HR teams.
• Meetings Assistant AI-powered meeting management solution that provides intelligent scheduling, real-time assistance, seamless collaboration tools, and automated follow-ups for optimised meeting productivity. Targets enterprise knowledge workers and operations teams.
• Compliance Assistant AI-powered compliance management solution that automates regulatory tracking, risk assessment, policy interpretation, and audit reporting for seamless regulatory adherence. Targets enterprise legal, compliance, and risk functions.

Quantifiable outcome

• 4B+ queries resolved across all client deployments
• +7 more outcomes

Named customers14 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature10 records

Partnerships

One partnership is on record.

• Chanakya National Law University (CNLU), PatnacoreStrategic or Co-development Partner · 20 January 2026CNLU has launched a Rs 1 crore AI-based legal research project in collaboration with UK-based Gravitas AI, funded by the Union ministry of social justice. The project aims to develop an AI tool that makes India's new criminal laws (Bharatiya Nyaya Sanhita, 2023 and Bharatiya Nagarik Suraksha Sanhita, 2023) more accessible for the legal fraternity, law enforcement, judiciary, and general public. This represents a significant government-academia-industry partnership for legal technology development.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Yellow.ai: Yellow.ai is a leading enterprise conversational AI platform with strong presence across India, Southeast Asia, and global enterprises. Directly comparable to Gravitas AI in target verticals (BFSI, healthcare, retail), omnichannel architecture, multilingual support, and enterprise SaaS model — and significantly larger and better-funded.
• Haptik: Haptik (acquired by Reliance Jio) is an Indian-origin enterprise conversational AI platform serving BFSI, telecom, retail, and healthcare clients. Highly comparable to Gravitas AI in customer base, geographic focus, product positioning, and enterprise SaaS go-to-market.
• Kore.ai: Kore.ai is an enterprise conversational AI platform offering omnichannel virtual assistants with strong multilingual and voice capabilities. Direct competitor to Gravitas AI across enterprise customer engagement use cases, with a more mature global footprint and developer ecosystem.
• Verloop.io: Verloop.io is an India-based conversational AI platform serving BFSI, e-commerce, and D2C brands with multilingual support. Closely comparable to Gravitas AI on customer engagement automation, vertical SaaS positioning, and South Asian customer base.
• YellowG: YellowG (Reliance Jio's enterprise conversational AI venture) focuses on India-first multilingual AI assistants for enterprises. Direct overlap with Gravitas AI's India-centric healthcare, BFSI, and education target segments.
• Tars: Tars is a conversational AI platform focused on customer engagement automation with strong penetration in healthcare, BFSI, and government sectors. Comparable to Gravitas AI on conversational workflows, vertical SaaS motion, and enterprise landing pages / demo-led GTM.

Emerging players

• Ada: Ada is an AI-native customer service automation platform serving enterprises globally. Overlaps with Gravitas AI on enterprise customer support automation and subscription SaaS model, but skewed toward English-speaking markets and larger enterprise accounts.

Broad incumbents

• Intercom: Intercom is a publicly recognized customer communications platform with Fin, its AI agent. Competes with Gravitas AI in enterprise customer engagement and support automation, but operates as a broad incumbent with a much larger product suite and global distribution.
• Zendesk: Zendesk is a global customer service and engagement platform with integrated AI agents and bots. Competes with Gravitas AI across enterprise customer support use cases, but offers a far broader suite (helpdesk, voice, workforce engagement) and serves multinational enterprise accounts.
• Freshworks: Freshworks is an India-origin SaaS incumbent offering Freshchat (conversational AI), Freshdesk (support), and CRM. Overlaps with Gravitas AI on conversational customer engagement and SME/enterprise SaaS, but with significantly larger scale and broader product portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/gravitas_ai
• YouTubeyoutube.com/channel/UCuzMP_4CZFsw77cweCnEcag
• Facebookfacebook.com/gravitasAI
• LinkedInlinkedin.com/company/gravitas-ai
• Instagraminstagram.com/gravitas_ai

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gravitas AI