What Verloop.io does

Verloop.io is a Bengaluru-headquartered customer service automation platform that builds conversational AI agents for enterprise support operations across chat, voice, WhatsApp, website, mobile, and social channels. The platform is architected around an LLM-based core combined with a proprietary engine called Terra AI, which performs intent recognition, entity extraction, sentiment analysis, and domain-specific conversation flows trained on customer service data accumulated across the company's 500+ enterprise deployments. Voice automation is delivered through an Automated Speech Recognition pipeline trained on 1,000 hours of calls, supporting multilingual interactions in 80+ languages and 20+ dialects, with particular strength in 10+ Indian languages and Arabic dialects. The product suite is organized as a platform-plus-modules architecture: AI Agent and Voice AI form the core automation layer, supplemented by Co-pilot for Agents (real-time Gen AI assistance), Sparks Auto QA (automated conversation quality auditing), AI Agent Assist, and Reports & Analytics. An integrations layer connects to 100+ systems including Salesforce, Zendesk, HubSpot, Freshdesk, Shopify, Razorpay, Oracle, and SAP C4C, alongside an official WhatsApp Business Solution Provider relationship with Meta.

The company operates a sales-led enterprise B2B go-to-market with direct field sales and inside sales motions, book-a-demo and free-POC CTAs, and verticalized solutions targeting nine industries — E-commerce, BFSI, Travel/OTA, Real Estate, Logistics, Insurance, FoodTech, EdTech, and Telecom. Revenue is generated primarily through SaaS subscriptions with usage-based components tied to conversation volumes and professional services for custom enterprise integrations. Named enterprise customers include ADIB (Abu Dhabi Islamic Bank), Decathlon, GlobeMed, Unilabs, BFL Group, Watania Takaful, and Good Glam Group, with reported outcomes including 40% support cost reduction, 70% higher CSAT, 80% routine query deflection, and 90%+ resolution rates. The company maintains three offices (Bengaluru HQ, Abu Dhabi for MENA, San Francisco for North America) and holds ISO/IEC 27001, ISO/IEC 42001, ISO 9001, and GDPR certifications. Cumulative disclosed venture funding is approximately $8 million across rounds in 2016, 2018, 2020 ($5M led by ADQ), and 2022 (undisclosed, Climber Capital), with no public valuation disclosed.

Name

Verloop.io

Legal name

Verloop, Inc

Website

https://verloop.io

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Verloop.io is a Bengaluru-based conversational AI platform that automates customer support across chat, voice, WhatsApp, and digital channels for 500+ enterprise customers in BFSI, e-commerce, travel, real estate, and other verticals. The platform combines proprietary Terra AI, multilingual voice automation, and 100+ integrations into a SaaS suite sold via enterprise field sales.

Ownership category

akta.pro rank

Product category

Customer Service Automation Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

Keywords

• Conversational AI platform
• Customer support automation
• AI agent software
• Voice AI solutions
• Chatbot automation

Headquarters

HQ city

Bangalore

HQ country

India

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription - Platform Licensing: Verloop.io operates on a SaaS subscription model where customers pay for access to the conversational AI platform. Pricing is likely tiered based on conversation volume, features, and scale. The platform is marketed as reducing support costs by 50% (40% reduction mentioned in case studies) while improving operational efficiency.
2. Usage-based Services: Given the emphasis on automation metrics like 'resolve 90% of queries', '90%+ delivery rate', and '40% boost in conversion', the platform likely incorporates usage-based pricing tied to conversation volumes, API calls, or automation outcomes.
3. Professional Services & Implementation: Enterprise deployments requiring custom integrations, workflow development, and onboarding support likely generate professional services revenue alongside platform subscriptions.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels9 records

Core offering

Verloop.io provides an LLM-based customer service automation platform that delivers AI Agents and Voice AI to automate inbound and outbound customer conversations across chat, voice, WhatsApp, website, mobile, Facebook, and Instagram channels. The platform includes supporting modules such as Co-pilot for Agents, Sparks Auto QA, Reports & Analytics, and AI Agent Assist, supported by 100+ integrations with CRM, ticketing, payments, and marketing tools, and is sold to enterprise customers via subscription with demo-led sales and proof-of-concept engagements.

Product overview

Verloop.io is a customer service automation platform offering a unified platform-plus-modules architecture. The core offering comprises AI Agent and Voice AI for automating chat and voice support across 80+ languages. Supporting modules include Co-pilot for Agents (real-time AI assistance for human agents), Sparks Auto QA (Gen AI-powered quality assurance), Reports & Analytics (real-time insights), and AI Agent Assist (agent productivity tools). Channel-specific solutions include WhatsApp AI Chatbot, Website Chatbot, Mobile Chatbot, Facebook Messenger Chatbot, and Instagram Chatbot. The platform supports 100+ integrations across CRM, ticketing, payments, and marketing. Industries served include E-commerce, Banking & Financial Services, Travel, Real Estate, Logistics, Insurance, FoodTech, EdTech, and Telecom.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Agent GenAI-powered conversational AI platform that automates customer support across chat and voice channels in 80+ languages, using the proprietary Terra AI engine for industry-specific intent recognition and NLP. Designed for enterprise customer support teams.
• Voice AI Enterprise Agentic AI Suite that automates inbound and outbound phone calls with human-like voice conversations using ASR, NLU, and LLM technologies in 20+ languages. Designed for enterprise contact centers and support operations.
• WhatsApp AI Chatbot AI-powered WhatsApp Business solution as an official WhatsApp BSP for automating customer support, sales, and marketing with personalised campaigns, automated responses, transactional messages, rich media, and catalog support. For enterprise brands deploying WhatsApp commerce and support.
• Website AI Chatbot LLM-driven website chatbot for automating customer support, lead generation, and engagement with a drag-and-drop conversation flow builder and 90% query resolution capability. Targets enterprise websites needing automated support and lead capture.
• Mobile AI Chatbot AI-powered chatbot SDK integration for iOS and Android applications that enables instant in-app support, personalised interactions, and proactive notifications. Designed for enterprise mobile apps.
• Facebook Messenger AI Chatbot AI-powered Facebook Messenger chatbot for automating customer support and sales with 80% query resolution, 24/7 support, rich media messages, and CRM integration. For enterprise brands engaging customers on Messenger.
• Instagram AI Chatbot AI chatbot for Instagram DMs enabling 24/7 lead attraction, qualification, and conversion with up to 55% response rate and omnichannel engagement. For D2C brands and enterprise social commerce.
• Customer Support Automation Platform Full-stack Gen AI platform for automating end-to-end customer support operations including conversation automation, agent support, analytics dashboard, and QA dashboard. The flagship enterprise platform combining AI Agent, Voice AI, Co-pilot, Auto QA, and Analytics.

Quantifiable outcome

• 40% reduction in support costs for prominent contact centers implementing Gen AI solution
• +9 more outcomes

Named customers12 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability10 records

Feature7 records

Partnerships

Eight partnerships are on record, tiered core and major.

• WhatsApp (Meta)coreTechnology or IntegrationVerloop.io is an official WhatsApp Business Solution Provider (BSP), enabling brands to deploy WhatsApp chatbot automation with personalised campaigns, automated responses, and transactional messages while maintaining WhatsApp guideline compliance.
• HubSpotmajorTechnology or IntegrationIntegration with HubSpot CRM for unified customer view, lead management, and marketing automation synchronization.
• SalesforcemajorTechnology or IntegrationIntegration with Salesforce for CRM data access, customer profile synchronization, and sales pipeline visibility.
• ZendeskmajorTechnology or IntegrationIntegration with Zendesk for ticketing, agent management, and customer support workflow automation.
• FreshdeskmajorTechnology or IntegrationIntegration with Freshdesk for customer support ticketing, automation, and agent productivity enhancement.
• RazorpaycoreTechnology or IntegrationIntegration with Razorpay payment gateway enabling secure payment collection, transaction processing, and payment-related customer support automation.
• ShopifymajorTechnology or IntegrationIntegration with Shopify for e-commerce order information access, order status management, and customer support automation for Shopify merchants.
• OraclemajorTechnology or IntegrationIntegration with Oracle service cloud for real-time analytics, customer success tracking, and customer complaint management.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Gupshup: Conversational AI and messaging platform focused on WhatsApp business APIs and chatbot automation. Comparable in geography (India), channel focus (WhatsApp BSP), and emerging market customer base.

Broad incumbents

• Zendesk: Global CX platform with AI-powered bots and agent assist capabilities that competes with Verloop at the enterprise tier. Broad incumbent with larger R&D budget and established enterprise footprint.
• Freshworks: Indian-origin public SaaS company with Freshdesk as a flagship customer support suite that includes Freddy AI for chat/voice automation. Overlaps with Verloop in customer base (mid-market, BFSI, e-commerce) and Indian heritage.
• Intercom: Customer service platform with Fin AI agent for automated chat support and agent productivity tools. Broad incumbent in the AI customer service category with comparable LLM-based agent capabilities.
• Genesys: Global leader in contact center as a service (CCaaS) and customer experience platform with embedded AI agents and agent assist. Competes with Verloop's Voice AI offering at the enterprise tier with broader portfolio.

Direct peers

• Yellow.ai: India-based enterprise conversational AI platform offering LLM-powered voice and chat agents across 100+ languages. Closest comparable in terms of geography, customer base, technology stack, and target verticals (BFSI, retail, travel).
• Haptik: Mumbai-based conversational AI platform (acquired by Reliance Jio) serving enterprise customer support, sales, and WhatsApp commerce. Directly comparable in geography, vertical focus (BFSI, e-commerce), and WhatsApp-first positioning.
• Kore.ai: Enterprise conversational AI platform providing LLM-based agents for customer service, voice, and contact center automation. Targets large enterprises across BFSI, healthcare, and retail with comparable agentic AI architecture.
• Forethought: AI customer support platform offering autonomous agents, agent assist, and conversation analytics. Directly competes in the LLM-powered customer service automation category with similar product modules.
• Ada: AI-native customer service automation platform using LLM-powered agents for chat and voice. Comparable in product positioning, automation metrics, and enterprise SaaS GTM motion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/verloopio
• YouTubeyoutube.com/channel/UCG-3y-LBhNBkzPeH4OvLwWg
• Facebookfacebook.com/verloopio
• LinkedInlinkedin.com/company/verloopio
• Instagraminstagram.com/www.verloop.io

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds4 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Verloop.io