Determined Health

What Determined Health does

Determined Health operates a HIPAA-compliant SaaS platform branded Connection1st (CallHub) that enables organizations to run social call programs pairing friendly callers — volunteers, community health workers, or staff — with isolated individuals via any standard telephone. The platform handles secure calling, real-time analytics on engagement activity, volunteer and program management, multi-organization sub-account administration, and structured data capture for downstream insight. Its product design prioritizes universal telephone accessibility, deliberately avoiding smartphone or internet requirements so that elderly, Medicaid, and Medicare populations can be reached without technology barriers.

The company targets three verticals: Health Plans (predominantly Medicaid and Medicare) seeking member engagement, retention, and managed care contract differentiation; Health Systems pursuing SDOH strategy and health equity initiatives; and Community-Based Organizations delivering last-mile social connection services. The commercial model combines multi-year SaaS subscriptions for administrator licenses with bundled implementation and ongoing program management services, sold through a direct enterprise sales motion to plans and systems and a partnership channel for CBOs. Pricing is quote-based with no public tiers disclosed.

Determined Health was founded in 2021 in Santa Monica, California, originating as an initiative within a community-based organization before spinning out as an independent entity. It operates with a small team (1-10 employees), serves organizations nationwide, and maintains HIPAA compliance as a core architectural pillar rather than an add-on certification. The company's single disclosed capital event is a 2022 affiliation with the StartUp Health accelerator (with no disclosed cash investment), and it has not publicly announced institutional funding rounds, leadership hires, or revenue figures.

Name

Determined Health

Legal name

Determined Health

Website

https://determinedhealth.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

Determined Health provides a HIPAA-compliant SaaS platform (Connection1st CallHub) that enables social call programs connecting friendly callers with isolated individuals via any telephone, serving health plans, health systems, and community-based organizations nationwide.

Ownership category

akta.pro rank

Product category

Social Determinants of Health Software

NAICS

Services for the Elderly and Persons with Disabilities (62412), Telephone Call Centers (56142)

SIC

Services-Health Services (8000)

akta.pro primary industry

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

akta.pro secondary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

Keywords

• Social isolation software
• SDOH platform
• Healthcare engagement SaaS
• Community call programs
• Member outreach tools

Headquarters

HQ city

Santa Monica

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Licenses: SaaS subscription model providing administrator licenses to HIPAA compliant software platform with secure calling, analytics, and management features. Sold to health plans, health systems, and CBOs on a per-organization or seat basis.
2. Implementation & Management Services: Comprehensive end-to-end design, implementation, and management of social connectivity initiatives. Includes engagement and training of CBO partners, management of sub-accounts, ongoing management of CBOs and volunteers, and co-design and execution of evaluation.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels1 record

Core offering

Determined Health operates the Connection1st CallHub, a HIPAA-compliant SaaS platform that enables health plans, health systems, and community-based organizations to build and scale social call programs connecting friendly callers (volunteers, community health workers, staff) with isolated individuals via any telephone. The platform delivers real-time analytics, multi-organization program management, and structured data capture to reduce social isolation and address social determinants of health in Medicaid and Medicare populations.

Product overview

Determined Health offers a single unified product called Connection1st (also branded as CallHub), which is a cloud-based social connectivity SaaS platform. The platform facilitates social call programs by connecting friendly callers with isolated individuals via telephone to address social determinants of health, particularly social isolation and loneliness. The offering includes administrator licenses, secure calling capabilities, real-time data analytics, CBO partner management, and end-to-end implementation services.

Differentiator

Problem solved

Functional benefit

Brands

• Connection1st: The core platform approach that addresses social determinants of health by building meaningful connections and trust. Connection1st CallHub was created to help address social isolation and loneliness crisis.
• CallHub

Products and services

• Connection1st CallHub

Quantifiable outcome

• Addresses social determinants driving 80% of health outcomes
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Papa: Papa pairs older adults with 'Papa Pals' for companionship, errands, and social connection, contracted primarily through Medicare Advantage, Medicaid, and health plan partnerships. Directly comparable to Determined Health in targeting social isolation among elderly health plan members through contracted human interaction.
• Pyx Health: Pyx Health offers a loneliness-companion app plus outreach to Medicaid and Medicare members to address social isolation and SDOH. Directly comparable to Determined Health in mission, target population, and health plan buyer.
• Care.coach: Care.coach provides 24/7 avatar-driven companionship and engagement for managed care members, including those with complex health and social needs. Directly comparable in using always-on outreach to address loneliness and SDOH for health plan populations.
• mPulse Mobile: mPulse Mobile delivers omnichannel healthcare engagement (voice, SMS, email) for health plans and providers, including SDOH and Medicaid populations. Comparable in offering an enterprise engagement platform sold into similar payer and provider buyers.
• CipherHealth: CipherHealth provides patient outreach, rounding, and post-discharge engagement solutions to health systems and plans. Comparable as a healthcare-focused enterprise engagement platform targeting similar buyer personas and patient outreach use cases.
• Wellbe: Wellbe offers patient engagement and care journey tools for health systems, with a focus on guiding patients through episodes of care. Comparable in deploying structured engagement programs for health system customers to improve outcomes and satisfaction.
• Twistle (by Health Catalyst): Twistle automates patient engagement workflows (reminders, education, check-ins) for health systems and plans. Comparable as a SaaS engagement platform addressing adherence, outreach, and chronic care for similar enterprise healthcare buyers.

Emerging players

• Force Therapeutics: Force Therapeutics delivers digital care journeys and patient engagement for musculoskeletal and perioperative episodes, sold to health systems and payers. Comparable as a structured engagement platform with enterprise healthcare buyers, though narrower in clinical focus.

Broad incumbents

• GetWellNetwork: GetWellNetwork provides a broad patient engagement platform (interactive care plans, education, post-discharge) to health systems and plans. Comparable as a larger incumbent in healthcare patient engagement that overlaps with Determined Health's outreach workflows.

Others

• Papa Health (formerly Iconic Health): Smaller vendor focused on technology-enabled social health and member engagement services for payers. Adjacent peer operating in the SDOH/social isolation space with overlapping payer buyer base but a less mature platform than Determined Health.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/determined-health

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Determined Health