[24]7.ai

What [24]7.ai does

[24]7.ai is a customer acquisition and engagement technology and services company founded in 2000 and headquartered in Campbell, California. The company operates a unified AI-powered omnichannel CX platform called [24]7 Engagement Cloud, layered with managed CX services delivered through a global Blendshoring workforce of approximately 10,500 employees across the United States, India, the Philippines, Colombia, and Guatemala. Its customers are predominantly large enterprise brands, and the company claims to serve more than 55 brands across verticals including retail, telecommunications, financial services, insurance, travel and hospitality, consumer packaged goods, healthcare, utilities, and the pet industry. Named customers include PepsiCo, Patelco Credit Union, and Optus, alongside several anonymized "leading" enterprises in retail and telecom.

The core technology stack combines conversational AI, large language models with retrieval-augmented generation, natural language processing, speech-to-text and neural text-to-speech, voice biometrics, predictive intent analytics, and anomaly detection. The platform is organized into specialized modules: [24]7 Target for programmatic advertising and campaign management, [24]7 Assist for the omnichannel agent console, [24]7 Conversation Insights for quality analytics and screen recording, [24]7 Answers for generative AI knowledge management, [24]7 Active Share for in-call digital interactions, [24]7 Voices for voice biometrics, and a Gen AI-Powered Agent Training simulation product. The company integrates with external CCaaS platforms (Genesys, Nice, Five9) and Zendesk, and supports native messaging channels including WhatsApp, SMS, RCS, Facebook Messenger, Instagram, Apple Messages for Business, and Google Business Messages.

[24]7.ai monetizes through a combination of subscription licensing for the Engagement Cloud platform, managed customer engagement (BPO-style contact center outsourcing), CX professional services for design and deployment, and tiered support packages. Pricing is quote-based and not publicly disclosed. The company holds SOC 2 Type 2, ISO 27001:2022, HIPAA, PCI DSS, GDPR, CCPA, and CSA STAR Level 2 certifications, supporting its positioning in regulated industries. The company is privately held with no disclosed venture funding since a 2003 round from Sequoia Capital, and is controlled by its founders, including founder and Chief Product Officer Shanmugam Nagarajan and CEO PV Kannan.

Name

[24]7.ai

Legal name

[24]7.ai, Inc.

Website

https://247.ai

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

[24]7.ai is a privately held, Campbell, California-based provider of an AI-powered omnichannel customer experience platform and managed CX services, serving 55+ enterprise brands across retail, telecom, financial services, insurance, healthcare, and other verticals through a 10,500+ employee global delivery model spanning the US, India, Philippines, Colombia, and Guatemala.

Ownership category

akta.pro rank

Product category

Customer Experience (CX) Software & Services

NAICS

Software Publishers (5132), Telephone Call Centers (56142), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

Keywords

• Customer experience software
• Contact center platform
• Conversational AI solutions
• Managed CX services
• Omnichannel engagement

Headquarters

HQ city

Campbell

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. CCaaS Platform Subscription: Annual or multi-year subscriptions for access to [24]7 Engagement Cloud platform including conversation automation, agent experience, and conversational intelligence modules
2. Managed Customer Engagement (MCE): Full-service CX outsourcing where [24]7.ai operates contact centers on behalf of enterprise clients, providing agents, technology, and management
3. CX Professional Services: Expert consulting for design, configuration, deployment, and optimization of CX solutions
4. Support Packages: Tiered support packages (Standard, Business, Enterprise) with varying response times and features including 24/7 phone support and dedicated Technical Account Managers

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

[24]7.ai provides an AI-powered omnichannel customer experience platform, [24]7 Engagement Cloud, that helps enterprises acquire, serve, and retain customers across voice, chat, messaging, email, and video channels, combined with managed contact center operations delivered through a global blendshoring delivery model. Its product modules cover conversation automation, agent assistance, conversational intelligence, generative AI knowledge management, intent-based campaign management, voice biometrics, and Gen AI agent training.

Product overview

[24]7.ai offers a unified platform-plus-modules architecture centered on [24]7 Engagement Cloud, an AI-powered omnichannel CX platform. The core platform integrates with specialized modules including [24]7 Target (intent-based advertising and campaign management), [24]7 Assist (omnichannel agent console with video chat and callback capabilities), [24]7 Conversation Insights (quality analytics and interaction intelligence), [24]7 Answers (Generative AI knowledge management), [24]7 Active Share (digital card interactions), and [24]7 Voices (voice interaction with biometrics). AI-powered Agent Training provides simulation-based onboarding with multiple customer personas. These modules work together to enable the full customer journey from acquisition through retention. The company also provides managed CX services including customer care, technical support, sales/retention, back office, and collections operations.

Differentiator

Problem solved

Functional benefit

Products and services

• [24]7 Engagement Cloud AI-powered omnichannel CX platform that helps enterprises acquire new customers, nurture existing ones, and drive long-term retention across voice, chat, messaging, email, and video channels on a single unified platform. Equips customers, agents, and contact center leaders to deliver exceptional customer experiences.
• [24]7 Target Intent-based advertising and campaign management solution that delivers hyper-personalized display and video ads across programmatic platforms including Facebook, Instagram, YouTube, TikTok, and Snapchat for enterprise customer acquisition.
• [24]7 Assist Omnichannel agent console providing real-time assistance, email support, video chat, callback options, internal messaging, queue visibility, and Zendesk integration, with a Performance Dashboard for agents and supervisors.
• [24]7 Conversation Insights Conversational intelligence and analytics platform with quality evaluation, screen recording integration, auto summarization, and external data integration from Genesys, Nice, and Five9 CCaaS platforms, providing 100% interaction coverage and agent performance analytics.
• [24]7 Answers Generative AI-powered knowledge solution using LLM and RAG technology that consolidates information from FAQ articles, PDFs, text files, and web content into a unified knowledge source, delivering precise context-aware responses for customer self-service and agent assistance.
• [24]7 Active Share Digital interaction tool enabling agents to initiate digital card sessions during voice calls for payment processing, product selection, and terms acceptance, integrated into the [24]7 Assist Omnichannel Agent console with one-click activation.
• [24]7 Voices Voice interaction solution enabling speech-based customer service through voice biometrics, speech-to-text, and text-to-speech capabilities for natural voice conversations.
• [24]7 Agent Training AI-powered training simulation platform with customer personas including vulnerable customer scenarios, Smart Rater for automated feedback, Auto Summarizer, and consolidated training environment across Sales Voice, Sales Chat, Service Voice, and Service Chat groups.
• [24]7 CX Services AI-powered CX operations including customer care, technical support, sales and retention, back office support, and collections, delivered through a CX Center of Excellence with blendshoring, hybrid customer support, and multilingual support capabilities.
• Managed Customer Engagement (MCE) End-to-end CX management service handling customer inquiries across technical, back-office, and multilingual functions, combining AI-powered solutions with expert human support through dedicated enterprise teams.
• CX Professional Services Expert consulting for design, configuration, deployment, and optimization of CX solutions across enterprise client engagements.

Quantifiable outcome

• 78% increase in Revenue Per Conversation (RPC) for leading electronics retailer
• +8 more outcomes

Named customers17 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability15 records

Feature10 records

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Genesys: Largest pure-play CCaaS platform provider with omnichannel cloud contact center software. Competes head-to-head in enterprise CX platform deals, though Genesys is more software-focused while [24]7.ai blends platform with managed services delivery.
• Five9: Public cloud CCaaS competitor with strong enterprise presence across telecom, financial services, and retail verticals. Competes directly for software platform deals; [24]7.ai differentiates via bundled managed services and conversational intelligence depth.
• NICE: Enterprise contact center software and analytics vendor with strong position in conversational AI and workforce engagement. Direct overlap with [24]7 Conversation Insights and broader CCaaS platform offerings.
• Zendesk: Customer service and engagement platform with omnichannel messaging, AI bots, and workforce engagement. [24]7.ai integrates with Zendesk but also competes for the same enterprise CX budget, particularly in mid-market and digital-first deployments.
• LivePerson: Conversational AI and messaging platform for customer engagement, with comparable capabilities in chatbots, voice biometrics, and generative AI. Competes for conversational AI platform deals with similar enterprise buyer profiles.

Emerging players

• Talkdesk: Cloud-native CCaaS challenger with strong AI investments and enterprise traction. Competes in the same AI-augmented contact center category and benefits from similar enterprise buyer interest in modern cloud platforms.
• Cresta: AI-powered contact center platform specializing in real-time agent assistance and generative AI for CX. Represents the new wave of AI-native CCaaS challengers competing for the same conversational intelligence and agent assist budgets.

Broad incumbents

• Concentrix: Large publicly-traded customer experience services provider with global delivery footprint similar to [24]7.ai's managed services arm. Competes primarily for outsourced CX delivery contracts rather than software, but increasingly bundles proprietary technology.
• TTEC: Global CX services and technology company with both digital CX platform (TTEC Digital) and managed services. Similar hybrid business model and enterprise customer base spanning telecom, financial services, and retail verticals.
• Teleperformance: World's largest customer experience management company by revenue, providing outsourced contact center services across 80+ countries. Competes with [24]7.ai's Managed Customer Engagement business for large enterprise outsourcing contracts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/24_7_inc
• YouTubevimeo.com/247video
• Facebookfacebook.com/247US
• LinkedInlinkedin.com/company/24-7-ai
• Instagraminstagram.com/247.aiglobal

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about [24]7.ai