What United Systems & Software does

United Systems & Software, Inc. is a privately held vertical software and services company founded in 1977 and headquartered in Benton, Kentucky. The company builds and sells the Utility Process Management (UPM) ecosystem — an integrated platform combining utility billing/CIS, mobile work orders, device management, inventory, backflow tracking, accounting (including governmental fund accounting), city management, customer self-service portals, and integrated payment processing — sold primarily to small and mid-sized water, gas, and electric utilities and municipal governments across the United States. Underlying technology leverages Itron AMI/Temetra for smart metering and ArcGIS for mapping and asset management.

The company generates revenue through four streams: subscription software licensing (UPM modules and Total UPM), hardware sales of smart water and gas meters distributed as an Itron Engage Expert Channel Partner, managed IT/Security+ services, and outsourced print and mail services. Distribution is hybrid: a direct field sales force covering 20+ states, inside sales (800-455-3293), the Itron channel program, an Aquana manufacturer representative agreement for SV2 smart valves, and — since January 2026 — a wholly owned subsidiary, Mountain States Systems, providing western US metering distribution. Headcount is approximately 65 associates; the company calculates over 15 million utility statements annually and reports average support ticket response under one hour. The company is privately held with no disclosed institutional funding or parent, has held Itron Channel Partner of the Year for three consecutive years, and achieved SOC 2 Type II compliance in July 2025.

Name

United Systems & Software

Legal name

United Systems & Software, Inc.

Website

https://united-systems.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

51–100 employees

Short description

United Systems & Software provides an integrated Utility Process Management (UPM) software, smart metering, and managed IT platform for small and mid-sized water, gas, and electric utilities and municipal governments across 22 US states.

Ownership category

akta.pro rank

Product category

Utility Management Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

AMI/AMR Smart Meter Deployment & Operations (Head-End, Network & MDM) (EUAJACAD)

akta.pro secondary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• Utility billing software
• Customer information systems
• Advanced metering infrastructure
• Managed IT services
• Meter-to-cash solutions

Headquarters

HQ city

Benton

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Supply Chain

Revenue model

1. Software Licensing & Subscriptions: Modular utility billing/CIS, work orders, accounting, and city management software sold as licenses or subscriptions. UPM platform components available as integrated modules.
2. Smart Metering Hardware: Water meters, gas meters, AMI/AMR devices, smart valves (Aquana SV2), and related metering equipment sold through distribution partnerships with Itron.
3. Managed IT Services: Security+, proactive monitoring, network security, disaster recovery, and infrastructure management provided as ongoing managed services.
4. Print and Mail Services: Outsourced bill printing and mailing services, including statement printing, envelope stuffing, and postage - part of the UPM ecosystem.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

United Systems sells the Utility Process Management (UPM) ecosystem, an integrated software, smart metering, and managed IT platform for public utilities and local governments. UPM unifies customer information/billing, mobile work orders, device management, inventory, backflow, accounting, city management, customer self-service, payment processing, and print/mail services in a single platform. The company also distributes Itron AMI/AMR water and gas meters, resells Aquana SV2 smart valves, and provides Managed IT (Security+) services including 24/7 monitoring and disaster recovery.

Product overview

United Systems & Software offers the Utility Process Management (UPM) ecosystem—a unified platform designed to replace disconnected vendors for utilities and local governments. The core UPM platform integrates: Utility Billing/CIS for meter-to-cash operations, Work Orders with mobile field capabilities, Device Management, Inventory Management, Backflow prevention tracking, Accounting with governmental fund accounting support, and City Management modules. The company also provides Smart Metering solutions including AMI infrastructure, Water Meters, and Gas Meters through Itron partnerships. Supporting services include Managed IT/Security+ with 24/7 threat monitoring, Print and Mail Services, and Customer Self-Service Portals with digital payment processing (text-to-pay, IVR, autopay, online portal). Through acquisition, Mountain States Systems (subsidiary since 2026) serves the western United States with water and gas metering products. The company also resells Aquana SV2 smart valves and utilizes Itron Temetra for mobile meter data collection and Itron AMI networks including those operated by ComEd and AEP utilities. Alliance G4/G5 represents their software product versioning.

Differentiator

Problem solved

Functional benefit

Brands

• UPM (Utility Process Management): Integrated ecosystem connecting utility management software, meter reading solutions, automated workflows, customer self-service portals, mobile service order management, integrated payment processing, print and mail services, and managed IT services.
• Total UPM
• Alliance

Products and services

• UPM (Utility Process Management) Ecosystem Integrated ecosystem for utilities and local governments unifying utility billing/CIS, meter reading, automated workflows, customer self-service portals, mobile service order management, integrated payment processing, print and mail services, and managed IT services in a single platform.
• Utility Billing/CIS (Customer Information System) Customer Information System module that handles the meter-to-cash process for utilities, including billing calculation, account management, and payment processing.
• UPM Mobile Work Orders Mobile work order management module that gives field crews digital work orders with guided steps, required fields, photos, GPS, and timestamps, and syncs data to billing and service records with supervisor visibility.
• Device Management UPM module for managing utility devices including meters, endpoints, and communication equipment throughout their lifecycle, supporting AMI deployments.
• Inventory Management UPM inventory tracking module that monitors equipment and supplies as they move from storage to field installation, recording what was installed, where, and by whom.
• Backflow Prevention Management UPM module for tracking and managing backflow prevention devices to ensure regulatory compliance and water safety.
• UPM Accounting (Governmental Fund Accounting) Financial accounting module for utilities and local government including General Ledger, Accounts Payable, Payroll, and governmental fund accounting capabilities.
• City Management Module for municipal government operations supporting city services beyond traditional utility management, including citizen requests and city workflows.
• AMI (Advanced Metering Infrastructure) Advanced metering infrastructure solution for two-way data communication with meters, enabling real-time usage monitoring, outage detection, and accurate billing without manual reads. Delivered through United Systems' Itron Engage Channel Partner relationship.
• Smart Water Meters Smart water metering solutions including meters and endpoints for automated meter reading and AMI deployments, distributed via United Systems' Itron partnership.
• Smart Gas Meters Smart gas metering solutions including the Itron Intelis Gas Meter with built-in safety shutoff and AMR/AMI capabilities for residential metering.
• Managed IT / Security+ Managed IT services providing proactive monitoring, network security, disaster recovery, infrastructure management, and 24/7 threat monitoring for utilities and public service organizations.
• Print and Mail Services Outsourced bill printing and mailing services for utilities, offering statement printing, envelope stuffing, and USPS-compliant mail delivery as part of the UPM ecosystem.
• Customer Self-Service Portal and Digital Payment Processing Online customer portal and integrated payment processing capabilities including text-to-pay, IVR payments, autopay, debit/credit and eCheck, and automated drafts that let utility customers manage accounts and pay bills online.
• Mountain States Systems (Wholly Owned Subsidiary — Meter Distribution) Wholly owned subsidiary of United Systems following the January 2026 acquisition of Mountain States Pipe & Supply. Distributes water, gas, and electric meters across the western United States and has sold over 1 million water meters and 400,000 gas meters historically.
• Aquana SV2 Smart Valves (Resale) Smart valve products distributed by United Systems as manufacturer representative, covering water management and remote shutoff monitoring for utilities in select U.S. states.

Quantifiable outcome

• Customer call volume and mail-in payments reduced by 70% or more
• +4 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core and secondary.

• Mountain States Systems (Mountain States Pipe & Supply)coreStrategic or Co-development Partner · 12 January 2026Mountain States Pipe & Supply acquired in January 2026, now operating as Mountain States Systems, a wholly owned subsidiary. A trusted name in utility metering since 1955, serving western US. Over 1 million water meters and 400,000 gas meters sold. Fourth Itron distributor nationwide.
• ItroncoreChannel Partner/ Reseller/ Distributor · 21 March 2023United Systems is an Expert level Itron Engage Channel Partner and one of the nation's most accomplished Itron distributors. Certified in AMI network solutions delivery with territories covering 20 states. Provides Itron water and gas AMI/metering solutions to utilities. Achieved Itron Channel Partner of the Year 3 consecutive years.
• AquanasecondaryChannel Partner/ Reseller/ Distributor · 8 March 2023United Systems serves as manufacturer representative and reseller for Aquana SV2 smart valves covering Alabama, Arkansas, Georgia, Kentucky, Illinois, and other states.
• ArcGIS (Esri)secondaryTechnology or IntegrationUPM customers leverage ArcGIS maps with the software platform for GIS mapping integration supporting lead service line replacement, asset management, and operational planning.

Scale indicators9 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Continental Utility Solutions (CUSI): Provides CIS/utility billing software for water, gas, and electric utilities and municipalities, directly overlapping with United Systems' Alliance/UPM billing platform and small-utility customer base.
• Advanced Utility Systems (Harris): A Harris Computer division providing CIS and billing for municipal and cooperative utilities, competing head-on with United Systems' core CIS offering.
• Cogsdale: Delivers integrated CIS and financial management for utilities and municipalities, overlapping United Systems' combined billing and accounting/city management suite.
• Springbrook Software: Offers utility billing, financial/ERP and payment software for local governments and utilities, mirroring United Systems' billing plus accounting/city management modules.
• Muni-Link: Cloud-based utility billing and CIS for small municipal utilities, competing directly for the same small-town water/gas customer segment United Systems serves.

Emerging players

• SilverBlaze (Harris): Specializes in utility customer self-service and web portals, overlapping with United Systems' customer self-service and digital payment components.

Broad incumbents

• CentralSquare Technologies: Provides utility billing and broad public administration software to local governments, overlapping United Systems' municipal utility and city management focus.
• Tyler Technologies: Large public-sector software vendor with utility billing and municipal ERP (Munis/Enterprise), a broader and better-capitalized competitor across United Systems' gov/utility markets.
• N. Harris Computer (Harris Utilities): Serial acquirer owning many utility CIS/billing brands serving utilities and municipalities, a major consolidating incumbent in United Systems' space.

Others

• Itron: Smart metering and AMI technology vendor whose hardware and Temetra software United Systems distributes and integrates; a key supplier and ecosystem partner rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/unitedsystemsandsoftware
• LinkedInlinkedin.com/company/unitedsystems
• Xx.com/_unitedsystems

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about United Systems & Software