What Muni-Link does

Muni-Link is a cloud-based SaaS provider of customer information and billing software purpose-built for municipal water, sewer, and stormwater utilities across North America. Founded in 2012 and headquartered in Bellwood, Pennsylvania with an additional office in Altoona, the company operates as a private LLC with 11–50 employees and serves more than 500 utility accounts, ranging from small townships to mid-sized municipal authorities. Its platform consolidates the core utility back-office — meter reading ingestion, customer information management, billing, payments, service orders, customer notifications, and a self-service portal (My360) — into a single multi-tenant system, with pre-built integrations to AMI/AMR meter infrastructure, GIS, accounting, and asset management systems.

The platform is delivered as a subscription SaaS with monthly billing and an explicit 'no upcharge for support' support policy. In 2023 the company expanded product depth by launching SLIM, a Service Line Inventory Management module aligned with the EPA Lead and Copper Rule Revisions, and a next-generation Service Order Module extending workflow coverage into field operations. Muni-Link is part of the Neptune Technology Group family and has distribution partnerships with regional water-utility trade associations including NEWWA (New England Water Works Association), supporting geographic expansion beyond its traditional Mid-Atlantic base.

The business model is a horizontal SaaS subscription priced per utility account, with module-based upsell (CIS, billing, payments, service orders, customer portal, SLIM, WebPresence) and revenue mechanics that favor long-tenure municipal contracts. Customer concentration is structurally diversified by design — every customer is a government or municipal authority, and the customer base consists of hundreds of small to mid-sized utilities, limiting single-account revenue risk at the cost of higher relative CAC and lower average contract values than enterprise SaaS comparables.

Name

Muni-Link

Legal name

Muni-Link, LLC

Website

https://muni-link.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Muni-Link is a cloud-based SaaS provider of customer information, billing, and payment software purpose-built for small and mid-sized municipal water, sewer, and stormwater utilities across North America, serving 500+ utility accounts from offices in Pennsylvania.

Ownership category

akta.pro rank

Product category

Utility Billing Software

NAICS

Water, Sewage and Other Systems (2213), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards) (EUANAIAI)

akta.pro secondary industry

Data Management, LIMS & Compliance Software (ELN, eDMS, reporting automation) (EUANAJAE)

Keywords

• Utility billing software
• Cloud billing platform
• Municipal software
• Water utility management
• Customer information system

Headquarters

HQ city

Bellwood

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Utility Billing Software Subscription: Cloud-based SaaS subscription model for utility billing software. Pricing is not publicly disclosed but follows a subscription-based approach where customers pay for access to the platform including all features, updates, hosting, and support. No additional upcharge for support is emphasized.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Muni-Link provides a cloud-based, fully integrated utility billing software platform built specifically for water, sewer, and stormwater utilities in North America. The platform combines a Customer Information System (CIS), automated billing, payment processing, mobile service order management, a self-service customer portal (My360), automated notifications, and municipal website tools (WebPresence). The company also offers a specialized Service Line Inspection Manager (SLIM) module for EPA Lead and Copper Rule compliance.

Product overview

Muni-Link offers a cloud-based utility billing platform with integrated modules designed specifically for water, sewer, and stormwater utilities. The core platform combines Customer Information System (CIS), Billing, Payments, and Service Orders functionality. Additional modules include Customer Portal (My360) for self-service, Customer Notifications for automated alerts, WebPresence for municipal communications, Utility Websites for website management, and SLIM (Service Line Inspection Manager) for Lead and Copper Rule compliance. All modules are designed to integrate with existing utility infrastructure including asset management, accounting, GIS, and AMR/AMI systems.

Differentiator

Problem solved

Functional benefit

Brands

• Muni-Link WebPresence: Collaborative web and mobile based application for municipalities, municipal authorities, public water systems, or utility companies.
• Muni-Link Utility Billing
• My360
• SLIM

Products and services

• Muni-Link Utility Billing Platform Cloud-based, fully integrated utility billing software designed for water, sewer, and stormwater utilities. Manages billing runs, customer accounts, payments, service orders, and integrations from one centralized application accessible from any internet-connected device.
• Muni-Link WebPresence Collaborative web and mobile-based application for municipalities, municipal authorities, public water systems, and utility companies to share information with the public, send emergency alerts, and post content without technical expertise. Includes a public notification wizard.
• My360 Customer Portal Water utility self-service customer portal offering a comprehensive 360-degree view of customer profiles with usage insights, billing access, payment options, and automated alerts for outages, leaks, and service updates. Drives near-100% adoption through direct linking to bills.
• Service Line Inspection Manager (SLIM)

Quantifiable outcome

• Billing completed in hours rather than days with automated workflow guidance
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature9 records

Partnerships

Two partnerships are on record, tiered core.

• New England Water Works Association (NEWWA)coreStrategic or Co-development Partner · 26 April 2023Muni-Link joined and supports the New England Water Works Association to better serve customers in New England states. The partnership allows Muni-Link to share expertise and ongoing innovation with association members while providing ongoing support to the organization and customers in the region. VP Sales & Marketing Ryan Shaulis noted positive reception from new partners and clients in New England states.
• Neptune Technology GroupcoreTechnology or IntegrationMuni-Link is a proud member of the Neptune Technology Group family. The partnership provides a fully integrated ecosystem combining Neptune's AMI/AMR meter reading technology with Muni-Link's CIS and billing software. This integration enables seamless meter-to-cash workflow, automatic data synchronization, reduced data errors, and a unified experience for staff and customers. Muni-Link participates in the annual Neptune CONNECT Users' Conference as part of this relationship.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Springbrook Software: Springbrook Software provides cloud-based utility billing, accounting, and payment solutions for municipalities and special districts, directly competing with Muni-Link in the small-to-mid municipal utility billing segment.
• Caselle: Caselle offers utility billing, accounting, and management software for local governments and special districts in the western US, directly competing with Muni-Link's core municipal water/sewer billing use case.
• BS&A Software: BS&A Software provides utility billing, accounting, and tax software for counties, townships, and municipalities, with overlapping municipal water/sewer billing functionality targeted at similar government customers.
• Black Mountain Software: Black Mountain Software delivers utility billing and accounting software to local governments and water/sewer districts, with comparable functionality for municipal billing cycles, customer accounts, and payment processing.
• Advanced Utility Systems (Harris Computer): Advanced Utility Systems, a division of Harris Computer Systems (owned by Constellation Software), provides CIS and utility billing software to municipal water and electric utilities, directly competing in the same vertical SaaS space.

Broad incumbents

• Tyler Technologies: Tyler Technologies is the largest public-sector software provider in North America, offering Munis ERP and utility billing as part of a broader government suite, overlapping with Muni-Link's municipal utility billing customers.
• CentralSquare Technologies: CentralSquare provides cloud-based public sector software including utility billing, finance, and citizen services to municipalities and counties, competing with Muni-Link as part of a broader public administration suite.
• Infor Public Sector: Infor offers ERP and utility billing solutions for municipal governments and utilities, competing with Muni-Link in the mid-to-large municipal segment as part of its broader enterprise software portfolio.

Emerging players

• OpenGov: OpenGov provides cloud-based financial management, budgeting, and procurement software for state and local governments, with growing overlap in municipal finance and utility billing workflows.

Others

• Neptune Technology Group: Neptune Technology Group (a Roper Technologies subsidiary) is a leading AMI/AMR meter reading vendor and Muni-Link's primary integration partner, providing the meter-to-cash ecosystem and distribution channel that underpins Muni-Link's value proposition.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/munilinkcanhelp

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Muni-Link