Smartlink Health Solutions

What Smartlink Health Solutions does

Smartlink Health Solutions is a private, Cary, NC-based healthcare technology company that builds EHR interoperability and value-based care workflow software for risk-bearing provider organizations. Originally founded in 2015 as Smartlink Mobile Systems and rebranded in May 2017, the company operates with a 1–10 person team and a leadership group with 130+ cumulative years of healthcare experience under CEO Siu Tong, PhD, and CMO Alex Tse, MD. The core asset is the patented Smartlink Data Connector (SDC), which performs bidirectional data exchange with 90+ EHR systems using FHIR, HL7, APIs, database connections, and proprietary UI-based RPA that bypasses EHR-vendor gatekeeping where APIs are unavailable.

The SDC platform underwrites four workflow applications — DxInsight (risk-adjustment / HCC gap surfacing inside the EHR), GapCheck (care-gap closure), QualityView (ACO quality dashboard), and ChartExtract (automated chart retrieval) — plus a unified Medicare Care Management module spanning AWV, CCM, CoCM/BHI, and TCM programs. The company monetizes primarily through annual SaaS subscriptions to ACOs, MSOs, CINs, HIEs, health IT vendors, labs, and risk-bearing entities, complemented by integration professional services.

Distribution is enterprise field-sales driven with quote-based pricing and no public self-serve channel; notable customers include Manifest MedEx (100+ integrations, 70% faster), Henry Schein / Dentrix, Evolent, Novant Health, One Medical, DCHIE, Cary Medical Management (32% total medical cost improvement), Goshen Medical Center, Carium, Mozzaz, KPN Health, SimplePractice, and Generations Family Practice (2024 Gartner Eye on Innovation finalist). The company holds a single U.S. patent on the SDC (granted November 2023) and SOC 2 Type I compliance (certified October 2022).

Name

Smartlink Health Solutions

Legal name

Smartlink Health Solutions, LLC

Website

https://smartlinkhealth.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Cary

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscriptions (SaaS): Cloud-based platform licensing for EHR integration, value-based care solutions, and Medicare care management programs. Subscription-based pricing model for healthcare organizations (ACOs, MSOs, CINs).
2. Integration Services: Professional services for EHR integration implementation, migration, and custom integration projects.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Smartlink Health Solutions sells a SaaS platform built around its patented Smartlink Data Connector (SDC), which performs bidirectional EHR data exchange with 90+ EHR systems without vendor involvement using FHIR, HL7, APIs, database connections, and UI-based RPA. Layered on SDC are value-based care applications (DxInsight for risk adjustment, GapCheck for care gap closure, QualityView for quality performance tracking, ChartExtract for automated chart retrieval), a consolidated Medicare Care Management platform covering AWV, CCM, CoCM, BHI, and TCM, and EHR migration and archiving services for healthcare organizations.

Product overview

Smartlink Health Solutions offers a unified platform for value-based care enablement, centered on Smartlink Data Connector (SDC) — a patented interoperability platform that provides bidirectional data exchange with 90+ EHR systems using FHIR, HL7, APIs, database connections, and UI-based RPA without EHR vendor involvement. SDC powers four core clinical applications: DxInsight (risk adjustment software that surfaces diagnosis gaps in the EHR workflow), GapCheck (care gap closure software that identifies and resolves gaps across patient panels), QualityView (quality performance dashboard tracking provider engagement and attribution), and ChartExtract (automated chart retrieval for attribution and reporting). The platform also consolidates five Medicare Care Management programs — Transitional Care Management (TCM), Annual Wellness Visit (AWV), Chronic Care Management (CCM), and Behavioral Health Integration/Collaborative Care Model (CoCM) — into a single modular system. Additionally, Smartlink offers EHR Migration and Archiving services. The company primarily serves ACOs, MSOs, CINs, HIEs, health IT systems, labs, and diagnostic companies.

Differentiator

Problem solved

Functional benefit

Products and services

• DxInsight Risk adjustment software that surfaces diagnosis gaps directly inside the EHR workflow. It verifies diagnoses from year-to-date claims files, adds confirmed codes into the progress note, and updates diagnosis statuses in payer and ACO portals, helping ACOs and clinics improve risk adjustment accuracy and RAF scores with fewer provider clicks.
• GapCheck Care gap closure software that surfaces open and resolved care gaps directly inside the EHR workflow. It automatically identifies gaps already closed and highlights true open gaps, then submits results to payer and ACO portals, reducing manual chart review for ACOs, MSOs, and clinics.
• QualityView Quality performance dashboard that centralizes quality data across payers and EHRs for ACOs and clinics. It enables tracking of provider engagement with DxInsight and GapCheck, attribution status management, and visibility into value-based outcomes at a glance.
• ChartExtract Automated chart retrieval solution that extracts patient records from any EHR without manual chart pulls, enabling ACOs and clinics to share clinical information efficiently for attribution, provider engagement, and quality measurement at scale.
• Smartlink Data Connector (SDC) Patented EHR integration platform enabling bidirectional data exchange with 90+ EHR systems through FHIR, HL7, APIs, database connections, and patented UI-based RPA, all without requiring EHR vendor involvement. The SDC powers Smartlink's value-based care and Medicare Care Management applications.
• EHR Migration and Archiving EHR data migration and archiving service that extracts and imports all data, including unstructured data, as discrete data into new EHR systems. Includes a modern SaaS archive platform accessible via SSO for legacy record retention.
• Annual Wellness Visit (AWV) Medicare Annual Wellness Visit module that streamlines AWV workflows with automated Health Risk Assessment pre-filling, preventive service eligibility checking, and auto-generated Personalized Preventive Plans, integrated into the EHR workflow.
• Chronic Care Management (CCM) Medicare Chronic Care Management module with evidence-based guided dialogues, customizable clinical triggers and alerts, EHR integration, scheduling, task management, and automatic time tracking for engaging eligible patients monthly.
• Transitional Care Management (TCM) Medicare Transitional Care Management module that tracks TCM activities for eligible patients, ensures compliance, counts non-billable time toward CCM, and integrates with HIEs for automatic ADT notifications during care transitions.
• Behavioral Health Integration / Collaborative Care Model (CoCM) Medicare module for delivering Psychiatric Collaborative Care (CoCM) and General Behavioral Health Integration (BHI) services, featuring a patient registry, guided dialogues, validated rating scales, and CMS compliance documentation integrated into the EHR workflow.

Quantifiable outcome

• 32% Total Medical Cost Improvement - Reported by Cary Medical Management clinics
• +3 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration69 records

AI capability1 record

Feature6 records

Partnerships

Ten partnerships are on record, tiered notable and core.

• CariumnotableTechnology or Integration · 1 September 2022Carium, a virtual care platform company, announced EHR integration completed in less than 4 weeks with Smartlink. Partnership enables bidirectional data exchange between Carium's platform and provider EHR systems.
• MozzaznotableTechnology or Integration · 25 August 2022Mozzaz, a remote patient monitoring and virtual care solution company, announced partnership with Smartlink as its integration partner for connecting to provider EHRs.
• Manifest MedExcoreTechnology or Integration · 9 August 2022Smartlink Health exceeded 100 EHR integrations for Manifest MedEx and reduced the average integration time by 70%. Manifest MedEx is the largest nonprofit health data network in California.
• DoctorConnectnotableTechnology or Integration · 30 June 2022DoctorConnect selected Smartlink Health as EHR integration partner for telemedicine solution, enabling seamless data exchange with provider EHR systems.
• EvolentcoreStrategic or Co-development Partner · 28 June 2022Evolent partnered with Smartlink Health Solutions to integrate member clinics of a new ACO. Evolent is a value-based care enablement company that provides technology and services to healthcare organizations.
• SimplePracticenotableTechnology or Integration · 16 February 2022SimplePractice partnered with Smartlink Health Solutions to enable whole patient care in North Carolina, connecting mental health practitioners to the broader care continuum.
• MedpodnotableTechnology or Integration · 31 August 2021Medpod selected Smartlink Health as integration partner for telemedicine solution, enabling bidirectional EHR integration for their telemedicine platform.
• Henry Schein OnecoreTechnology or Integration · 23 August 2021Smartlink Health announced partnership with Henry Schein One to connect Dentrix customers to NC HealthConnex, the state health information exchange. Enables dental practices to participate in health data sharing.
• Intellect ResourcesnotableStrategic or Co-development Partner · 16 March 2021Intellect Resources and Smartlink Health expanded partnership to bring comprehensive COVID-19 outsourcing solution to employers, combining Smartlink's technology with Intellect's consulting capabilities.
• NC HealthConnexcoreStrategic or Co-development Partner · 9 October 2019Partnership with NC HealthConnex, the state-designated Health information exchange in North Carolina. Smartlink serves as technology partner to help connect healthcare providers, particularly those with specialty-specific EHRs, to the state HIE.

Scale indicators6 records

Recent moves1 record

Expansion highlights6 records

Direct peers

• Redox: Redox is a healthcare data interoperability platform that enables EHR integrations via APIs and HL7/FHIR. It is a direct competitor to Smartlink Data Connector, serving similar health systems, digital health vendors, and HIEs with bidirectional data exchange.
• Particle Health: Particle Health provides a healthcare data API platform for payer-provider record retrieval and clinical data exchange. It is comparable to Smartlink's SDC for organizations needing scalable FHIR-based record exchange.
• Health Gorilla: Health Gorilla is a nationwide health information network and interoperability platform connecting EHRs, labs, and HIEs. It overlaps with Smartlink's SDC in bidirectional data exchange and HIE connectivity offerings.
• Bridge Connector (now Envision Health): Bridge Connector (rebranded as part of Envision) historically offered EHR integration middleware with HL7/FHIR connectors. It is a comparable integration platform peer to Smartlink Data Connector, though the company has pivoted in recent years.
• 1upHealth: 1upHealth is a FHIR-native healthcare data platform that aggregates, normalizes, and shares clinical and claims data. It competes directly with Smartlink in EHR data exchange and value-based care enablement for payers and providers.

Broad incumbents

• InterSystems HealthShare: InterSystems HealthShare is an established interoperability and HIE platform widely used by health systems. It overlaps with Smartlink's SDC for clinical data exchange, HIE connectivity, and population health use cases.
• Arcadia: Arcadia is a value-based care analytics and population health platform serving ACOs, MSOs, and health systems. It overlaps with Smartlink's QualityView, GapCheck, and risk-adjustment capabilities from a broader platform angle.
• Rhapsody (now part of Appriss Insights): Rhapsody is a healthcare integration engine focused on HL7/FHIR interface management and EHR connectivity. It is comparable to Smartlink's SDC as an enterprise integration backbone used by health systems and HIT vendors.
• MEDITECH: MEDITECH is an established EHR vendor whose Expanse platform includes interoperability features and FHIR APIs. It is a broad incumbent that Smartlink integrates with (via SDC) but which also competes on adjacent integration and analytics.
• Health Catalyst: Health Catalyst is a healthcare data and analytics platform with VBC and quality performance offerings. It is a broader incumbent alternative to Smartlink's analytics-oriented products (QualityView, DxInsight).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/smartlink-health-solutions
• Xx.com/smartlinkhealth

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smartlink Health Solutions