DoctorConnect
DoctorConnect is a HIPAA-compliant, subscription-based patient engagement and office automation platform serving SMB medical, dental, behavioral health, optometry, chiropractic, pediatric, and veterinary practices across North America, with 150+ EHR integrations and a 2026-launched AI agentic workforce.
- Company typePrivate
- Founded1992
- HeadquartersCarrollton, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What DoctorConnect does
DoctorConnect is a HIPAA-compliant patient engagement and office automation platform operated by Adtel International, Inc., a Texas-based corporation founded in 1992 with the healthcare product line launched in 2009. The company serves medical and adjacent healthcare practices — including medical practices, behavioral health, optometry, chiropractic, pediatric, dental, and veterinary segments — through a unified subscription platform covering appointment reminders, automated surveys, digital intake forms, online scheduling, recall and retention, waitlist management, two-way secure messaging, telehealth, and revenue cycle management. The technology stack runs on Microsoft Azure with SOC 2 Type II attestation and integrates with more than 150 EHR and practice management systems via direct database access, vendor APIs, and FHIR. In 2026 the company launched its Agentic Workforce (ARIA voice receptionist, MIRA autonomous scheduler, KIRA autonomous intake) plus the TITAN AI VOIP system and an AI Agent Gateway API (OAuth 2.1 + MCP + REST) for partner embedding, supporting 34 languages with real-time EHR write-back.
The business model is a sales-led, subscription SaaS with custom quote-based pricing that scales with practice size and module selection; ARIA also offers usage-based pricing ($150/month base + $0.25/min). Distribution is primarily direct via consultation/demo CTAs, supplemented by a four-tier partner program (referral, reseller, white-label, ecosystem), strong presence on software-review platforms (Capterra, GetApp, Software Advice), and an SEO/partner-driven digital marketing motion. The customer base is highly fragmented across thousands of SMB practices with no disclosed enterprise anchor concentration, and the company is privately held with no venture capital funding, emphasizing profitability and client-driven product development.
DoctorConnect firmographics
Firmographics- Name
- DoctorConnect
- Legal name
- Adtel International, Inc.
- Website
- https://doctorconnect.net
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- DoctorConnect is a HIPAA-compliant, subscription-based patient engagement and office automation platform serving SMB medical, dental, behavioral health, optometry, chiropractic, pediatric, and veterinary practices across North America, with 150+ EHR integrations and a 2026-launched AI agentic workforce.
- Ownership category
- akta.pro rank
DoctorConnect industry classification
Industry- Product category
- Healthcare Patient Engagement Software
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Patient Intake, Digital Registration & eForms (HLACAEAF)
- akta.pro secondary industry
- Care Team Collaboration, Secure Messaging & Clinical Communication within EHR (HLACAAAK)
Keywords
Where DoctorConnect is headquartered
LocationHeadquarters
- HQ city
- Carrollton
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
DoctorConnect business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription Licensing: DoctorConnect operates primarily on a subscription software model. Pricing scales with practice size and the modules selected. The platform offers nine core modules (appointment reminders, surveys, secure texting, recall, waitlist, online scheduling, digital intake forms, eligibility verification, ARIA AI receptionist), each contributing to the overall subscription cost. No pricing is publicly listed — all quotes are custom based on practice size, specialty, and module selection.
- ARIA AI Receptionist — Per-Minute or Flat Monthly: ARIA is available at per-minute pricing ($150/month base + $0.25/min) or as a flat monthly contract fee, giving practices flexibility based on call volume.
- Partner Program Revenue: DoctorConnect earns revenue through its partner program — referral partners earn recurring commissions for the lifetime of referred client contracts; resellers earn recurring revenue; ecosystem partners integrate via API. The company also offers white-label arrangements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Modular platform with custom pricing based on practice size and selected modules |
| Usage-based | Monthly | ARIA AI Receptionist — per-minute billing option |
| Subscription | Monthly | ARIA AI Receptionist — flat monthly contract |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
DoctorConnect product offering
Product offeringCore offering
DoctorConnect is a cloud-based, HIPAA-compliant patient engagement and office automation platform built on Microsoft Azure infrastructure for medical practices and specialty clinics. The platform combines automated appointment reminders, digital patient intake forms, online scheduling, recall messaging, two-way secure texting, AI-powered agents (ARIA, MIRA, KIRA), medical-grade VOIP (TITAN), revenue cycle management, surveys, telehealth, and a developer API, integrating with 150+ EHR and practice management systems to automate the patient journey from first contact through follow-up.
Product overview
DoctorConnect is a unified patient engagement and office automation platform offered as a platform-plus-modules architecture. The core DoctorConnect Patient Engagement Platform serves as the foundation, integrating appointment reminders, automated surveys (CARE AI Survey System), digital patient forms, online scheduling (FASTR real-time and COMPASS request-based), patient recall and retention, waiting list management, 2-way secure messaging, DoctorConnect RCM (revenue cycle management), and telehealth — all under one umbrella. On top of the platform, AI agents from the Agentic Workforce operate as coordinated modules: ARIA handles AI answering and triage, MIRA manages AI autonomous scheduling, and KIRA captures AI autonomous intake. TITAN provides a medical-grade VOIP phone system, and the DoctorConnect AI Platform powers the shared AI infrastructure. The AI Agent Gateway API (OAuth 2.1 + MCP + REST) enables developers and partners to embed these capabilities into their own products. All products are HIPAA-compliant, hosted on Microsoft Azure with SOC 2 Type II infrastructure, and integrate with 150+ EHR/PM systems including Dentrix (certified partner), Epic, Cerner, NextGen, and eClinicalWorks. DoctorConnect has operated since 1992 (Adtel International) with DoctorConnect serving healthcare since 2009.
Differentiator
Problem solved
Functional benefit
Brands
- ARIA: AI-powered medical receptionist for call answering and triage, operating 24/7 with multilingual support (34 languages). Phase 1 of the agentic workforce.
- MIRA
- KIRA
- TITAN
- CARE AI Survey System
- FASTR
- COMPASS
- DC RCM
Products and services
- DoctorConnect Patient Engagement Platform Unified patient engagement and office automation platform integrating appointment reminders, surveys, digital forms, scheduling, telehealth, RCM, and AI agents (ARIA, MIRA, KIRA) with 150+ EHR/PM systems for medical practices.
- Agentic Workforce Coordinated set of AI agents (ARIA, MIRA, KIRA) that handle front-desk operations — phone answering, scheduling, and patient intake — autonomously 24/7, with real-time EHR write-back and HIPAA-compliant infrastructure.
- ARIA AI Medical Receptionist Phase 1 AI medical receptionist that answers every call 24/7, handles patient FAQs, routes calls, sends texts with scheduling links and forms, and identifies existing patients in 34 languages.
- MIRA AI Autonomous Scheduling Phase 2 AI agent that books, reschedules, cancels, and looks up appointments autonomously by reading real-time EHR/PM availability and writing confirmations back instantly, with text confirmations sent automatically.
- KIRA AI Autonomous Intake Phase 3 AI intake specialist that welcomes new patients, captures demographics, insurance details, and reason for visit in real time, syncing all data to DoctorConnect records before arrival.
- Appointment Reminders Automated, customizable multi-channel appointment reminders (text, voice, email) that reduce no-shows, with bilingual support, real-time confirmations/cancels, custom rule-based messaging, and self-service patient editing.
- CARE AI Survey System AI-powered patient survey and reputation management platform that collects post-visit feedback automatically, tracks NPS and PROMs, surfaces satisfaction trends, extracts positive quotes for reviews, monitors online feedback, and supports MIPS reporting.
- Digital Patient Forms Mobile-friendly, HIPAA-compliant digital intake forms with legally binding e-signature, completed before appointments via SMS, email, or in-office tablets, capturing insurance/ID cards via device camera and attaching directly to patient records.
- Online Medical Scheduling System (FASTR & COMPASS) FASTR provides real-time appointment booking via FHIR API integration with live EHR/PM availability, instant booking confirmations, and a mobile-optimized interface; COMPASS accepts 24/7 appointment requests for staff review and approval, reducing inbound call volume.
- Patient Recall and Retention Automated rule-based recall messaging that brings patients back at customizable intervals, including AI-powered precision recall via the LumiSight Health ecosystem partnership to identify high-value and high-risk patients.
- Waiting List Management Automated digital waitlist that fills canceled appointments instantly by notifying qualified patients via text on a first-come, first-serve basis, with no app or portal required for patients.
- 2-Way Secure Messaging HIPAA-compliant two-way text messaging between practice staff and patients supporting appointment confirmations, prescription questions, and follow-ups, with real-time routing, unlimited messaging, and automatic message logging.
- DoctorConnect RCM Full revenue cycle management platform with AI automation, including AI Data Vision for insurance card extraction, MBI lookups, COB checks, Insurance Discovery, dynamic verification re-checks, automated Good Faith Estimates, and SMS/email receivables manager.
- TITAN AI VOIP System Medical-grade VOIP phone system with 99.999% uptime guarantee and HIPAA-compliant infrastructure, featuring Call Pop real-time patient chart surfacing, Whisper coaching, Barge supervision, Smart IVR routing, and advanced call tracking and analytics.
- Telehealth HIPAA-compliant video visit platform integrated into the scheduling workflow with one-click patient access via SMS/email, no app download required, integrated reminders and follow-ups; reduces no-shows by 36%, cuts tech-support calls by 80%, and increases completed visits by 10-15%.
- DoctorConnect AI Platform Shared HIPAA-compliant infrastructure powering all DoctorConnect AI agents, integrated with 100+ EHR/PM systems, supporting 34 languages, with the AI Agent Gateway API enabling continuous improvement through reviewable interactions.
- DoctorConnect AI Agent Gateway API Developer API built on OAuth 2.1 + MCP + REST that exposes DoctorConnect's platform capabilities for partners and developers to embed AI agents, scheduling, messaging, surveys, recalls, reminders, waitlist, and intake features into third-party products, EHR plugins, and partner workflows.
Quantifiable outcome
- Reduces no-shows significantly (one multi-location family practice reported 'almost amazingly reduced' no-shows after implementing appointment reminders)
- +9 more outcomes
Companies that use DoctorConnect
Customer profileNamed customers1 record
Segments7 records
Ideal customer profiles2 records
DoctorConnect technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability9 records
Feature9 records
DoctorConnect partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Sunrise Services, LLCcoreFounded in 1996, Sunrise Services is a woman-owned company specializing in medical billing, revenue cycle management, and workflow optimization. Provides customized workflow optimization and billing solutions with same- or next-day client support response. Offers comprehensive integrated services for healthcare management.
- Oasis Medical SolutionscoreCloud-based EHR provider for independent healthcare practices. Offers consulting, implementation, training, and ongoing support. Solutions designed for efficiency, outcomes, and financial performance.
- Complete HealthCare SolutionscorePremier provider of ambulatory healthcare solutions since 1995. Helps practices reduce stress, increase efficiency, and improve outcomes. Offers Revenue Cycle Management through Aria RCM, Electronic Medical Records (Aprima EHR, Medisoft Clinical, Lytec MD), and practice management and billing software.
- Medical RCM Solutions LLCminorPassionate about helping independent healthcare practices remain independent. Analyzes challenges facing practices and builds custom RCM strategies optimizing reimbursement and patient experience.
- Wellness ConnectioncorePartners with healthcare organizations to deliver turnkey solutions extending care beyond clinical settings, including Remote Patient Monitoring (RPM). Improves patient outcomes through timely intervention, drives revenue without straining existing staff, with zero-capital-commitment implementation.
- Practice VIPcorePremier digital marketing partner for private practice medical providers. Founded by a former pharmaceutical sales rep and veteran. Specializes in reputation management, practice branding, SEO, Google and Meta advertising, social media marketing, email marketing, blog and video content, and staff training.
- LumiSight HealthcoreAI-powered precision recall ecosystem partner. Together with LumiSight, practices can intelligently reach their most valuable and high-risk patients with AI-powered precision targeting through an AI-powered engine to maximize ROI and health outcomes in patient recall and retention workflows.
- 200+ EHR/PM System IntegrationscoreDoctorConnect integrates with 200+ EHR and practice management systems including Epic, eClinicalWorks, Dentrix, NextGen, ChiroTouch, AdvancedMD, Allscripts, CareCloud, Kareo, Practice Fusion, WebPT, and many others. Integration methods include direct database access, automation of reports, vendor-specific APIs, custom solutions, encrypted email, and calendar syncing.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
DoctorConnect competitors and assessment
Company assessmentDirect peers
- Solutionreach: Solutionreach is a long-standing direct competitor offering patient engagement, appointment reminders, recall, surveys, 2-way messaging, and digital intake for medical, dental, and specialty practices. It targets the same SMB/mid-market practice segment with a comparable SaaS subscription model and overlapping EHR integrations.
- Luma Health: Luma Health provides patient engagement, scheduling, intake, and AI-driven messaging workflows to medical practices and health systems. It competes head-to-head on appointment reminders, online scheduling, and 2-way messaging with deep EHR integrations, and has invested heavily in AI-assisted scheduling workflows overlapping ARIA/MIRA/KIRA.
- Phreesia: Phreesia is a public-company direct peer focused on patient intake, registration, and engagement workflows for medical practices and health systems. Its platform covers digital check-in, eligibility verification, surveys, and patient communications — directly overlapping DoctorConnect's intake, RCM, and engagement modules at the enterprise end of the market.
- Weave: Weave is a patient communication platform combining VOIP phone systems, 2-way texting, appointment reminders, reviews, and digital forms for small and mid-sized practices. It overlaps DoctorConnect's TITAN VOIP, 2-way messaging, reminders, and intake modules, with similar multi-vertical reach into dental, optometry, and medical practices.
- Relatient: Relatient delivers patient scheduling, reminders, registration, surveys, and broadcast messaging to medical practices and health systems. It competes directly on appointment reminders, online self-scheduling, intake, and 2-way messaging with similar EHR integration depth.
- NexHealth: NexHealth provides a patient experience platform for healthcare practices covering online booking, reminders, digital forms, payments, and EHR synchronization. It competes with DoctorConnect's scheduling, reminders, and intake modules, particularly with developer-friendly API and integration architecture.
- Klara: Klara is a patient messaging and engagement platform for medical practices focused on HIPAA-compliant 2-way texting, appointment workflows, and patient communication. It directly competes with DoctorConnect's 2-way messaging and reminder modules with similar EHR integration approaches.
Broad incumbents
- athenahealth: athenahealth is a major EHR and practice management vendor with a broad portfolio including patient engagement, scheduling, telehealth, and RCM capabilities. It competes indirectly as an incumbent that increasingly bundles patient engagement features natively, posing a long-term disintermediation risk to standalone platforms like DoctorConnect.
Emerging players
- Yosi Health: Yosi Health is a patient intake, scheduling, and engagement platform focused on specialty and ambulatory practices. It overlaps with DoctorConnect on digital intake, appointment reminders, and patient communication, with particular depth in specialty verticals where DoctorConnect also competes.
- OhMD: OhMD provides HIPAA-compliant patient texting, telehealth, and communication tools for medical practices. It is a smaller, focused competitor that overlaps with DoctorConnect's 2-way messaging and telehealth modules but with a narrower product scope.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
DoctorConnect social profiles
Digital presenceDoctorConnect compliance and trust
Trust signalCompliance2 records
DoctorConnect financial estimates
Financial estimateRevenue estimate
Valuation estimate
DoctorConnect leadership team
Management profileNumber of profiles
Profiles1 record
DoctorConnect funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
DoctorConnect M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about DoctorConnect
What does DoctorConnect do?
DoctorConnect is a cloud-based, HIPAA-compliant patient engagement and office automation platform built on Microsoft Azure infrastructure for medical practices and specialty clinics. The platform combines automated appointment reminders, digital patient intake forms, online scheduling, recall messaging, two-way secure texting, AI-powered agents (ARIA, MIRA, KIRA), medical-grade VOIP (TITAN), revenue cycle management, surveys, telehealth, and a developer API, integrating with 150+ EHR and practice management systems to automate the patient journey from first contact through follow-up.
Is DoctorConnect a public or private company?
DoctorConnect is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was DoctorConnect founded?
DoctorConnect was founded in 1992. It employs 11 to 50 people.
Where is DoctorConnect based?
DoctorConnect is headquartered in Carrollton, United States, in the North America region.
How does DoctorConnect make money?
Three revenue lines are on record. SaaS Subscription Licensing is the primary driver. The others are ARIA AI Receptionist — Per-Minute or Flat Monthly and partner Program Revenue.
Who are DoctorConnect's main competitors?
Direct peers on record are Solutionreach, Luma Health, Phreesia, Weave, Relatient, NexHealth and Klara. athenahealth is listed as a broad incumbent. Emerging players are Yosi Health and OhMD.
Does DoctorConnect have an API?
Yes. DoctorConnect AI Agent Gateway exposes the entire platform as an OAuth 2.1 + MCP + REST API. Enables partners and developers to build patient engagement features into their own products, AI assistants, EHR plugins, or partner workflows. Capabilities include: scheduled messaging, secured 2-way messaging, patient surveys (CSAT, NPS, clinical follow-up), recare and recall messaging, scheduled appointment reminders, reminder and message status tracking, waitlist management, and patient intake forms. Multi-tenant security model supported. Same HIPAA-compliant infrastructure and EHR integrations as the core platform. API docs and MCP integration details available at developers.doctorconnect.net. Developer documentation is at developers.doctorconnect.net.
What industry is DoctorConnect in?
DoctorConnect's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLACAEAF, Patient Intake, Digital Registration & eForms, with a secondary code of HLACAAAK, Care Team Collaboration, Secure Messaging & Clinical Communication within EHR. Its SIC code is 8000.