Durell Software

What Durell Software does

Durell Software Ltd is a UK-based insurance technology company that provides a cloud-based, modular software platform for general insurance brokers, Managing General Agents (MGAs), insurers, and financial advisers. Founded in 1984 and headquartered in Taunton, Somerset, the company serves thousands of users across the UK insurance market with a platform that integrates Policy Administration (PAS), CRM, schemes/MGA underwriting, document management, accounting, and an open-market e-trade marketplace (QuotePortal). Core products include Durell 2.0 (a modernized PAS launched February 2025), the Schemes Platform for building and distributing bespoke underwriting schemes with white-label broker portals, and the Durell Portal/CFS for client-facing functionality. The platform is hosted on Amazon Web Services and integrates with UK aggregators (Compare the Market, GoCompare, MoneySuperMarket, Confused.com, Quotezone), payment providers (Close Brothers, Premium Finance, Premfina), and data services (Financial Express, LexisNexis).

The company operates a subscription-based revenue model with per-Authorised-User monthly licensing, supplemented by implementation and professional services fees. Pricing is quote-based with annual increases capped at 10% per twelve-month period and 30-day payment terms via direct debit. Go-to-market is sales-led with direct engagement targeting UK insurance businesses, complemented by channel partnerships including the Movo Partnership broker network and aggregator integrations. The company holds ISO 9001:2015 and ISO/IEC 27001:2022 certifications and is registered with the ICO under UK GDPR. In August 2024, AUB Group Limited (an ASX-listed top-20 global broker) acquired an 80% equity stake in Durell as part of its acquisition of the Movo Group, positioning Durell within a larger international brokerage ecosystem.

Durell is currently investing in AI capabilities through a strategic partnership with OpenDialog AI (announced October 2025), with planned launches of the Durell Assist family including AI-powered document ingestion (Q1 2026) and a conversational AI workflow agent called Tona (Q2 2026). Recent strategic activity also includes the launch of the first commercial e-trade product on QuotePortal (Combined Liability via Omnyy, December 2024), internal leadership promotions (July 2024), and the appointment of Nick Merry as Strategy and Development Director (February 2026) to accelerate commercial scaling.

Name

Durell Software

Legal name

Durell Software Ltd

Website

https://durell.co.uk

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Durell Software is a UK-based provider of cloud-based insurance software (Policy Administration, CRM, schemes/MGA underwriting, and e-trade marketplace) serving general insurance brokers, MGAs, insurers, and financial advisers. It operates on a per-user subscription model and is majority-owned by AUB Group.

Ownership category

akta.pro rank

Product category

Insurance Software (InsurTech)

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Policy Administration, Underwriting & Rating Platforms (Core Insurance SaaS) (FSAGAGAB)

Keywords

• Insurance software platform
• Policy administration system
• MGA underwriting platform
• Insurance broker software
• Insurance e-trade marketplace

Headquarters

HQ city

Taunton

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Software Subscription and Licensing: Monthly fees payable by customers based on number of Authorised Users as specified in Order Forms. The Software includes Financial Adviser, General Broker, Complete Administrator, and Office Manager programs licensed for internal use.
2. Implementation and Professional Services: Fees for implementation, configuration, and onboarding services including scheme design, custom question set development, and integration setup.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Durell Software provides a modular, cloud-based insurance software platform for the UK general insurance market. Its core offerings are a Policy Administration System (PAS) with integrated CRM (Durell 2.0) covering the full policy lifecycle, a Schemes Platform for MGAs and insurers to build, rate and distribute bespoke insurance schemes, and a QuotePortal open-market e-trade marketplace connecting brokers to multiple insurer products. The platform is supplemented by a Client Portal, financial adviser modules, and planned AI document ingestion and conversational AI capabilities.

Product overview

Durell Software offers a modular insurance software platform for the UK market, comprising three core components: (1) Durell 2.0 (Policy Administration System with integrated CRM) for brokers, MGAs, insurers and financial advisers, managing the full policy lifecycle from quote to renewal; (2) the Schemes Platform for building, rating and distributing bespoke insurance schemes with multi-channel distribution and white-labelled portals; and (3) Quote Portal as an e-trade marketplace for open-market products. Additional offerings include a Client Portal for customer self-service, financial adviser modules with Financial Express integration, and CFS (now integrated into Durell Portal) for quote-and-buy portal building. The company also announced a strategic partnership with OpenDialog AI to integrate AI document ingestion and conversational workflow capabilities (Durell Assist family) planned for 2026.

Differentiator

Problem solved

Functional benefit

Products and services

• Durell 2.0 (Policy Administration System & CRM) Modern cloud-based Policy Administration System with integrated CRM that manages the full policy lifecycle from quote to renewal, including personal lines, commercial lines, client money management, document management, accounting, automated workflows and detailed claims screens for UK general insurance brokers, MGAs and advisers.
• Schemes Platform (MGA Underwriting & Distribution) Underwriting and distribution platform enabling MGAs, insurers, affinities and brokers with delegated authority to build, rate and distribute bespoke insurance schemes with full control over underwriting rules, pricing, configurable web portals and multi-channel distribution including white-labelled broker portals.
• QuotePortal (Open-Market E-Trade Marketplace) Open-market e-trade insurance marketplace enabling brokers to access and distribute commercial and personal lines products from multiple insurers through a single portal, with Insurer Hosted Pricing (IHP) capabilities for aggregator integration.
• Client Portal / Durell Portal White-label online portal enabling clients to access documents, amend personal details, view policies, make mid-term adjustments, process renewals and exchange secure messages with their broker, linked directly to the Durell database with full audit trail and MI dashboards.
• Financial Adviser Software Specialised back-office modules for Independent Financial Advisers covering investment portfolio management with Financial Express integration, commission download automation, life and pension policy administration, configurable Fact Find, and compliance audit trail with RMAR reporting.

Quantifiable outcome

• Processing time reduced by 80% with AI document ingestion, accuracy over 99%
• +2 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability7 records

Feature9 records

Partnerships

One partnership is on record.

• OpenDialog AIcoreTechnology or Integration · 2 October 2025Strategic partnership announced October 2025 for integration of AI Agent solutions into Durell's QuotePortal e-trade marketplace and Durell 2.0 platform. Focus areas include AI-powered document ingestion (optical data extraction and NLP), conversational AI workflows (Tona), and streamlined data migration for brokers. The partnership aims to address data management, compliance, and smarter workflows for insurance brokers.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Acturis: Acturis is a leading UK insurance software platform serving brokers, MGAs, and insurers with policy administration, schemes, and e-trade capabilities — directly overlapping with Durell's UK general insurance broker and MGA target market.
• Open GI: Open GI is a UK insurance software provider (now part of Vista Equity Partners-backed CoreLogic) delivering policy administration, broking, and underwriting workflows for brokers and MGAs — a head-to-head UK competitor.
• ICE InsureTech: ICE InsureTech delivers policy administration, broking, and claims software to UK and international insurers and brokers, competing directly for the same broker and MGA customer base.
• SSP (Specialist Service Providers): SSP provides insurance platform software to global insurers and brokers with strong UK presence, offering PAS and underwriting solutions directly comparable to Durell's core product set.

Broad incumbents

• Applied Systems: Applied Systems is the largest insurance software provider in North America and increasingly in the UK/Europe, offering Applied Epic and broader broker management — a much larger incumbent with overlapping capabilities.
• Vertafore: Vertafore is a major US insurance technology provider offering agency management, rating, and comparative rating systems — a broader incumbent targeting similar broker workflows in a different geography.
• Duck Creek Technologies: Duck Creek provides cloud-native core insurance software (PAS, claims, billing) primarily to insurers rather than brokers — a broader incumbent in adjacent insurance software segments.
• Zywave: Zywave offers insurance distribution, agency management, and analytics software to brokers and agents primarily in North America — an adjacent incumbent with overlapping broker tooling.
• Salesforce Financial Services Cloud: Salesforce's Financial Services Cloud provides CRM and policy/client management capabilities to insurance and wealth advisers globally — a broader platform incumbent that competes for the financial-adviser portion of Durell's customer base.

Emerging players

• Insly: Insly is a cloud-based insurance platform targeting brokers, MGAs, and insurers across Europe with modern no-code configuration — an emerging competitor with overlapping broker and MGA focus but smaller scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/durell-software
• Xx.com/DurellSoftware

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Durell Software