Hancock Claims Consultants

What Hancock Claims Consultants does

Hancock Claims Consultants is a privately held, US-based property insurance claims support company headquartered in Alpharetta, Georgia. Founded in 2003 and operating continuously for over 20 years, Hancock delivers full claims lifecycle services to more than 100 insurance carriers across 300+ metropolitan cities in 47+ states. The company's core offering spans property inspections (including Ladder Assist), desk estimating, contents inventory and valuation, engineering and expert services sourcing, mitigation and repair network management, appraisals, and tree removal, completing more than 750,000 claims annually through a network of 500+ certified inspectors and a Preferred Repair Network of vetted contractors across 75+ service categories.

The business is anchored by a proprietary technology platform called Exemplar (including the customer-facing Exemplarcore portal, IA Portal, Staff Adjuster Portal, and a newly launched Adjuster Portal in 2025). Exemplar handles scheduling, technician dispatch, real-time routing, inspection-form completion with mandatory quality checkpoints, photo enhancement, automated document delivery, and direct integrations with the major carrier estimating ecosystems — XactAnalysis (Verisk), Symbility Claims Connect, CoreLogic SettleAssist, ClaimXperience, EagleView, HOVER, and ITEL materials identification. A ProfileGorilla-powered API manages vendor compliance across the entire contractor network, and Power BI delivers real-time carrier-facing analytics with market benchmarking.

Hancock monetizes through flat-fee, per-claim pricing across all service lines — priced at approximately half the cost of an independent adjuster — with revenue derived entirely from B2B engagements with insurance carriers and their contracted independent adjusters. The GTM motion combines direct enterprise field sales (territory managers, VP of Business Development, Chief Revenue Officer) with self-serve scheduling via the Exemplar portal and channel partner relationships through independent adjusters and the Preferred Repair Network. The company is founder-owned and operated (Brad Hancock, Executive Chairman) with no disclosed external institutional investment, private equity ownership, or parent company. Notable differentiators include nationwide scale, integrated technology stack, transparent benchmarking reporting (claimed as unique to Hancock), HAAG-certified inspectors, and a trauma-training program for contents specialists that reportedly shortens the contents claims lifecycle by up to two weeks.

Name

Hancock Claims Consultants

Legal name

Hancock Claims Consultants

Website

https://www.hancockclaims.com/

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

251–500 employees

Short description

Hancock Claims Consultants is a US-based, privately held property insurance claims support firm providing inspections, contents, engineering, repair network management, and tree removal services to 100+ insurance carriers across 47+ states via a proprietary Exemplar scheduling platform and a network of 500+ certified inspectors.

Ownership category

akta.pro rank

Product category

Property Claims Services

NAICS

Claims Adjusting (524291)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

akta.pro secondary industries

Insurance Claims Intake & FNOL Support (BPAAAFAA), Contractor Payroll, Invoicing & Payment Services (BPACAGAD)

Keywords

• Property claims services
• Insurance inspection services
• Ladder assist services
• Contents inventory services
• Managed repair network

Headquarters

HQ city

Alpharetta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Property Inspection Services: Hancock provides exterior and interior property inspections, ladder assist, and roof/access inspections to insurance carriers and adjusters. Services are billed on a flat-fee structure at approximately half the cost of independent adjusters. Inspections are requested via Exemplar portal, phone, or email and delivered electronically within 24-72 hours of scheduling.
2. Estimating Services: Desk estimating services connect field inspection data to desk review, generating reliable repair estimates in-house. Integrated with Xactimate and Symbility platforms for seamless adjuster workflow.
3. Contents Inventory Services: On-site and remote contents specialists compile accurate personal property inventory and valuations, delivered electronically to support claims decision-making. Pricing and inventory reports are provided to adjusters for policyholder settlements.
4. Engineering & Expert Services: Sourcing and management of engineers, building consultants, appraisers, and specialty experts for complex claims. Hancock manages budgets, timelines, scheduling, and invoice processing on behalf of carriers.
5. Mitigation & Repair Network Management: Managed network of vetted contractors for water mitigation, mold remediation, roof repair, restoration, and other specialty trades. Hancock manages contractor vetting, job assignment, payment processing (with escrow), and quality oversight. Carriers pay through a single point of contact managed by Hancock, who then distributes to contractors.
6. Tree Removal Services: Full-service tree removal and restoration integrated with inspection and estimating. Connects carriers with vetted tree vendors through the Preferred Repair Network, managed end-to-end from assignment through completion.
7. Appraisal Services: Nationwide network of experienced appraisers sourced and managed through Hancock's Expert Services Network to assist with settlement disputes. Hancock handles scheduling, matching, and invoicing for carriers.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Hancock Claims Consultants provides outsourced property claims support services to U.S. insurance carriers and adjusters, including property inspections, ladder assist, desk estimating, contents inventory, engineering sourcing, mitigation and repair network management, appraisals, and tree removal. Services are coordinated through the proprietary Exemplar scheduling platform and delivered by a nationwide network of 500+ certified inspectors, estimators, contents specialists, and vetted contractors across 47+ states.

Product overview

Hancock Claims Consultants is a property insurance claims support company providing Full Claims Lifecycle Support Under One Roof through a suite of technology-enabled services and a nationwide network of certified professionals. The core offering includes property inspections (Ladder Assist, exterior/interior inspections), contents services, engineering services, mitigation & repair services (via the Preferred Repair Network), appraisals, and tree removal. Technology is delivered through the Exemplar proprietary platform, which integrates with carrier estimating systems (XactAnalysis, Symbility, SettleAssist, ClaimXperience) and provides scheduling, routing, quality checkpoints, and automated document delivery. Adjuster-facing portals (Adjuster Portal, IA Portal, Staff Adjuster Portal) manage communication and claims workflows. The Preferred Expert Services Network and Preferred Repair Network provide vetted third-party contractors and specialists.

Differentiator

Problem solved

Functional benefit

Products and services

• Ladder Assist Services Provides the expertise and equipment for steep-roof inspections, allowing adjusters to remain safely on the ground when necessary. Supports accurate storm damage assessment without requiring adjusters to climb.
• Property Inspections Easy scheduling with a nationwide network of professional inspectors that ensures fast, accurate reporting and streamlined property claims resolution. Includes full exterior and interior property inspections delivered by certified inspectors across a nationwide network with next-day availability and 24-hour report turnaround.
• Estimates Claims estimation services connecting inspections to desk review in a streamlined workflow, reducing cycle times with accurate repair estimates completed by expert technicians and integrated with Xactimate and Symbility platforms.
• Contents Services Contents inventory and valuation services providing accurate itemized reports with fair market valuations, delivered electronically to support decision-making. Includes on-site and remote contents specialists who compile personal property inventory and pricing reports.
• Engineering Services Sourcing and coordination of engineers and specialty experts including origin and cause investigators, structural engineers, roof damage evaluators, electrical experts, and building consultants. Hancock manages budgets, timelines, scheduling, and invoice processing on behalf of carriers.
• Mitigation & Repair Services Managed repair and mitigation contractor network providing vetted service providers for water mitigation, asbestos abatement, mold remediation, roof restoration, and full property restoration. Hancock manages contractor vetting, job assignment, payment processing (with escrow), and quality oversight.
• Appraisals Claims dispute resolution through a nationwide network of experienced, vetted appraisers qualified to evaluate and negotiate fair property claims settlements. Hancock handles scheduling, matching, and invoicing for carriers.
• Tree Removal and Restoration Start-to-finish tree removal and restoration services keeping claims on track with rapid response and complete property clearance. Connects carriers with vetted tree vendors through the Preferred Repair Network, managed end-to-end from assignment through completion.
• Exemplar Scheduling and Logistics Platform Proprietary web-based scheduling and logistics platform that accelerates claims data into business insight. Manages claims submission, technician assignment, real-time routing, quality checkpoints, automated document delivery, and integrates with carrier estimating platforms.
• Adjuster Portal New portal for adjusters streamlining communication and deliverables. Launched live in 2025 to improve adjuster-facing workflow and reduce cycle times.
• IA Portal (Independent Adjuster Portal) Dedicated portal for independent adjusters (IA Portal) and staff adjusters to submit and manage claims, integrated with carrier billing rules. Used by IAs submitting claims where Hancock cannot direct bill the carrier.
• Staff Adjuster Portal Portal for staff adjusters with SSO access for claims management and communication, built on Microsoft Azure AD B2C identity and authentication management.
• Preferred Repair Network Nationwide network of vetted contractors across 75+ service categories including water mitigation, tree removal, asbestos abatement, mold remediation, electronics repair, cabinetry, fire services, textile restoration, and managed repair/restoration. Vendor compliance managed via ProfileGorilla API integration.
• Preferred Expert Services Network Network of pre-approved engineers, appraisers, and claim experts for structural evaluations, damage causation, and expert witness services. Sourced, vetted, and managed by Hancock on behalf of carriers.

Quantifiable outcome

• Reduce inspection cycle times — inspection reports delivered within 24 hours of on-site inspection completion
• +5 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability6 records

Feature12 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Verisk (XactAnalysis / Xactimate)coreTechnology or IntegrationXactAnalysis is a communication platform connecting Hancock's Exemplar system with Xactimate (Verisk's industry-standard estimating software). This integration enables seamless transmission of inspection data and estimates directly into the carrier's claims workflow, reducing manual data entry and improving cycle times.
• Symbility (Claims Connect)coreTechnology or IntegrationSymbility's Claims Connect platform integrates with Hancock's Exemplar system for carriers using Symbility's estimating tools. Enables bidirectional communication of inspection data and estimates for claims resolution.
• SettleAssist (CoreLogic)coreTechnology or IntegrationCoreLogic SettleAssist integration connects Hancock's field-to-desk estimating process, enabling reliable estimates that flow directly into CoreLogic's settlement platform for faster policyholder resolution.
• ProfileGorillacoreTechnology or IntegrationProfileGorilla provides a customized API managing vendor compliance across Hancock's entire Preferred Repair Network. It maintains current certifications, background checks, service offerings, coverage areas, and availability in real time for all contractors and expert service providers in the network.
• Habitat for HumanityminorOthersHancock supports Habitat for Humanity as a corporate community partner. The company participates in volunteer building activities and community outreach, reflecting its commitment to giving back and supporting communities affected by disasters.
• 100+ Insurance Carriers (nationwide carrier network)coreChannel Partner/ Reseller/ DistributorHancock serves as a claims support partner to over 100 insurance carriers nationwide. Carriers engage Hancock for full or partial claims lifecycle support including inspections, contents, engineering, managed repair, and expert services. The relationship is core to Hancock's revenue model.
• 75+ Insurance Carriers (tree and repair vendor network)coreChannel Partner/ Reseller/ DistributorThe tree vendor network specifically references over 75 carrier partners who direct tree removal and restoration assignments to Hancock's preferred vendor network. This subset of carriers uses Hancock's managed tree removal and repair services.

Scale indicators7 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Sedgwick: One of the largest global claims management and adjusting firms. Directly comparable as a property and casualty claims support partner to insurance carriers, with similar full-claims-lifecycle services (inspection, contents, managed repair) routed through enterprise carrier contracts.
• Crawford & Company: Global independent claims management provider serving P&C insurers with loss adjusting, field investigations, managed repair, and CAT response. Competes with Hancock for the same carrier RFPs at national scale.
• Eberl Claims Service: Independent claims adjusting firm focused on property claims, including catastrophe response and field inspections for carriers. Competitor for the same carrier property inspection and ladder-assist engagements.
• Pilot IMS (Pilot Catastrophe Services): Specialized independent adjusting and CAT response firm providing property inspections, claims processing, and staffing surge support to carriers. Directly overlaps with Hancock's core field inspection and catastrophe deployment offering.
• ESi (Engineering Services Inc.): Engineering expert services firm providing origin-and-cause, structural, and specialty investigations for insurance claims. Competes directly with Hancock's Engineering and Expert Services Network for the same engineering-and-expert billable hours.
• Donan: Engineering investigations and forensic services firm serving P&C insurance carriers on fire, structural, and mechanical causation. Direct competitor in Hancock's Expert Services Network, particularly for engineering and causation work.
• Alacrity Solutions: Independent claims management and adjusting firm handling property, casualty, and specialty claims on behalf of carriers. Comparable in field inspection, contents, and managed repair services offered to insurance clients.

Broad incumbents

• J.S. Held: Multi-disciplinary consulting and expert services firm serving insurance, legal, and corporate clients with engineering, construction, and forensic expertise. Overlaps with Hancock's Expert Services Network and serves the same insurance carrier buyers at higher price points.
• Mitchell International: Technology and service provider for the P&C claims ecosystem, including repair estimating, medical claims, and property workflow software. Functions both as a technology partner (like Verisk/Xactware) and as a competitor to Hancock's integrated field-to-estimating services.
• Verisk (Xactware / XactAnalysis): Data analytics and software provider for insurance, owning the Xactimate estimating system used by carriers and adjusters. Functions as Hancock's deepest technology integration partner while also offering competitor services in estimating and claims analytics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/HancockClaims
• Facebookfacebook.com/pages/category/Local-Service/Hancock-Claims-Consultants-255968448578744
• LinkedInlinkedin.com/company/hancockclaims

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hancock Claims Consultants