ToucanTech
ToucanTech is a London-based SaaS provider of all-in-one community management software combining database, CRM, website, events, communications, and payments. It serves 400+ educational institutions and membership associations globally across offices in the UK, Portugal, Australia, and the US.
- Company typePrivate
- Founded2014
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ToucanTech does
ToucanTech is a London-headquartered SaaS provider of integrated community management software, primarily serving educational institutions (independent schools and universities) and membership associations. Founded in 2014 by Kate Jillings and Sian Morley-Smith, the company has built a customer base of over 400 organizations globally, with operational offices in London, Lisbon, Sydney, and the United States, plus a registered UK entity (ToucanTech Ltd) in Stratford-upon-Avon. Its platform addresses the fragmented-system problem common to community-run organizations by consolidating database, CRM, events, communications, payments, and website functionality into a single cloud-based product.
The platform is delivered as a multi-module suite including a member database, CRM/AMS, customizable website builder, communications hub, payments and invoicing module, events management, groups and clubs functionality, mentoring and jobs boards, and a branded mobile app for iOS and Android. The underlying technology integrates natively with Stripe, PayPal, GoCardless, Xero, QuickBooks, and the Wonde Student Information System, supplemented by SSO support for Google, Facebook, LinkedIn, and Apple, plus a REST API with test environment for custom data exports. The company is registered with the UK's Information Commissioner's Office (ICO) as a data processor (reference ZA050337).
ToucanTech operates an annual subscription licensing model with quote-based pricing that includes core modules and most integrations; accounting add-ons (Xero, QuickBooks) carry additional fees. Revenue is generated primarily through direct enterprise sales targeted at development, alumni relations, and membership teams in mid-market institutions, supported by content marketing, case studies, and inbound "Book a Demo" CTAs. A Pro Bono program extends a complimentary two-year license to registered charities with annual turnover under specified thresholds, functioning as both a market-entry point and brand-building exercise. The company has not disclosed external institutional funding, indicating bootstrapped operations.
ToucanTech firmographics
Firmographics- Name
- ToucanTech
- Legal name
- ToucanTech Ltd
- Website
- https://toucantech.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ToucanTech is a London-based SaaS provider of all-in-one community management software combining database, CRM, website, events, communications, and payments. It serves 400+ educational institutions and membership associations globally across offices in the UK, Portugal, Australia, and the US.
- Ownership category
- akta.pro rank
ToucanTech industry classification
Industry- Product category
- Community Management Software
- NAICS
- Educational Support Services (611710), Computer Systems Design and Related Services (54151), Educational Services (611)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Educational Services (8200)
- akta.pro primary industry
- Admissions, Enrollment & Registrar Operations (Application Processing, Records) (EDAEALAB)
Keywords
Where ToucanTech is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices5 records
Markets served
ToucanTech business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Licensing (Subscription): Annual subscription-based software licensing for cloud-based community management platform including database, website, CRM, events, communications, and payments. Core license includes social media integrations, payment providers, REST API, and Wonde integration. Additional charges apply for Xero and QuickBooks accounting modules.
- Pro Bono Program: Two-year complimentary license for qualifying registered charities with annual turnover under thresholds, including data migration support, design, and ongoing training. Option to extend.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Core Platform - Subscription |
| Subscription | Multi-year contract | Pro Bono - Complimentary for eligible charities |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels10 records
ToucanTech product offering
Product offeringCore offering
ToucanTech provides an all-in-one, cloud-based community management software platform for educational institutions and membership associations. The platform combines a secure database, CRM/AMS, custom-branded website builder, communications hub, payments and invoicing, events management, groups/clubs, mentoring and jobs, and a branded mobile app into a single integrated system with native integrations to payment, accounting, SSO and student information systems. It is sold as an annual subscription licence with personalised onboarding, data migration and ongoing support.
Product overview
ToucanTech is an all-in-one community management software platform combining a powerful database, website builder, events CRM, communications hub, payments, and more into a single unified system. The core product portfolio includes Database, CRM/AMS, Website & App, Comms Hub, Finance/Accounts, Events, Groups & Clubs, Mentoring & Jobs, and a Community Network App. The platform is offered primarily in three focused solutions: Alumni Management Software for schools and universities, Fundraising Software for donations and campaigns, and Association Management Software for membership organizations. Additional resources include eBooks, guides, and articles. All features are included within the core licence with integrations to payment processors, accounting software, SSO providers, and student information systems.
Differentiator
Problem solved
Functional benefit
Products and services
- Database Secure cloud database module for storing and managing community member records with structured data handling, serving schools, universities and membership associations as part of the ToucanTech platform.
- CRM / AMS Customer Relationship Management and Association Management System that logs all interactions with members, donors and stakeholders in one place, for educational institutions and membership associations.
- Website & App (Website Builder) Website builder module with custom branding, flexible layout and workflows, plus optional private member portal, allowing schools and associations to publish content and run branded web presences on the same platform as their database.
- Comms Hub Communications and email module that enables community managers to keep members and donors engaged through segmented, targeted messaging and engagement tracking.
- Finance/Accounts (Payments & Invoicing) Financial management module for handling one-off and recurring payments, invoicing, and accounting reconciliation, with native integrations to payment providers and Xero/QuickBooks.
- Events Event planning and promotion module that handles event creation, registration, ticketing and check-in workflows for community, alumni and association events.
- Community Network App (Mobile App) Branded native mobile application for iOS and Android with push notifications, news feeds, event management, networking features and admin analytics, enabling community members to engage on mobile.
- Integrations (REST API & Native Connectors) Integration product comprising a secure REST API with test environment, configurable sync frequency and data subsets, plus native connectors to Stripe, PayPal, GoCardless, Apple Pay, Google Pay, PayNow, Xero, QuickBooks, Wonde and SSO providers (Google, Facebook, LinkedIn, Apple) using OpenID/OIDC.
Quantifiable outcome
- Winchester College increased events from 96 to 120 in one year with simpler setup
- +11 more outcomes
Companies that use ToucanTech
Customer profileNamed customers18 records
Segments3 records
Ideal customer profiles3 records
ToucanTech technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability1 record
Feature14 records
ToucanTech partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and standard.
- StripecoreGlobal payment processing partner enabling donations and transaction handling. Supported countries available via Stripe's global coverage.
- PayPalcoreWorldwide payment and donation processing via PayPal. Supported countries available via PayPal's global coverage.
- GoCardlesscoreDirect debit payment processing partner for simplified recurring payment collection. Supports international payments.
- XerostandardAccounting software integration for syncing financial data, tracking transactions, managing invoicing, and generating detailed reports. Available as paid add-on.
- QuickBooksstandardAccounting software integration for expense tracking, invoicing, and financial reporting. Available as paid add-on.
- GooglecoreSingle Sign-On (SSO) integration allowing users to log in with Google accounts for quick access to the platform.
- FacebookcoreSSO integration for login and social sharing capabilities. Enables content sharing to Facebook and leverages Facebook's user base for registration.
- LinkedIncoreProfessional network SSO integration and social sharing. Facilitates professional network logins and content sharing to LinkedIn.
- ApplecoreApple ID SSO integration providing secure login option for users with Apple accounts.
- WondecoreStudent Information System (SIS) integration for education sector. Seamlessly connects with Wonde to manage student data and automate data flow between systems. Free within core license.
- PayNowstandardSingapore's leading digital payment provider integration for swift mobile transactions in Singapore market.
Scale indicators9 records
Recent moves4 records
Expansion highlights5 records
ToucanTech competitors and assessment
Company assessmentBroad incumbents
- Salesforce: Dominant CRM platform with Nonprofit Cloud and Education Cloud offerings and AppExchange integrations. Competes with ToucanTech for institutional CRM, while its scale and ecosystem are formidable.
- HubSpot: Widely adopted CRM, marketing automation, and communications platform. Used by education and association customers who might choose HubSpot over a vertical specialist like ToucanTech.
- Blackbaud: Large established vendor of fundraising, CRM, and financial management software for non-profits, schools, and universities. Directly overlaps with ToucanTech's fundraising, donor, and alumni management capabilities.
- Anthology: Education sector software provider (formerly Campus Management) offering SIS, CRM, and student lifecycle tools. Competes indirectly through broader education institutional relationships.
Emerging players
- Givebutter: Modern fundraising and donor management platform for non-profits with CRM, events, and payment features. Emerging alternative for the fundraising workflows ToucanTech handles.
Direct peers
- MemberClicks: Association management platform offering member database, events, communications, and online community tools. Direct competitor in the membership association segment.
- WildApricot: Membership management software for associations and non-profits, including website, events, and payment capabilities. Competes with ToucanTech's association management offering.
- iModules (Encompass by Granicus): Alumni and donor engagement platform serving higher education institutions. Directly comparable to ToucanTech's alumni management and fundraising capabilities.
- DonorPerfect: Fundraising and donor management software for non-profits and schools. Overlaps with ToucanTech's fundraising, payments, and donor tracking features.
- Almabase: Alumni engagement and fundraising platform built specifically for educational institutions. Closest direct competitor in the alumni management niche ToucanTech serves.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
ToucanTech social profiles
Digital presenceToucanTech compliance and trust
Trust signalCompliance1 record
ToucanTech financial estimates
Financial estimateRevenue estimate
Valuation estimate
ToucanTech leadership team
Management profileNumber of profiles
Profiles2 records
ToucanTech funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ToucanTech M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ToucanTech
What does ToucanTech do?
ToucanTech provides an all-in-one, cloud-based community management software platform for educational institutions and membership associations. The platform combines a secure database, CRM/AMS, custom-branded website builder, communications hub, payments and invoicing, events management, groups/clubs, mentoring and jobs, and a branded mobile app into a single integrated system with native integrations to payment, accounting, SSO and student information systems. It is sold as an annual subscription licence with personalised onboarding, data migration and ongoing support.
Is ToucanTech a public or private company?
ToucanTech is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ToucanTech founded?
ToucanTech was founded in 2014. It employs 11 to 50 people.
Where is ToucanTech based?
ToucanTech is headquartered in London, United Kingdom, in the Europe region.
How does ToucanTech make money?
Two revenue lines are on record. Software Licensing (Subscription) is the primary driver. The others are pro Bono Program.
Who are ToucanTech's main competitors?
Broad incumbents on record are Salesforce, HubSpot, Blackbaud and Anthology. Givebutter is listed as an emerging player. Direct peers are MemberClicks, WildApricot, iModules (Encompass by Granicus), DonorPerfect and Almabase.
Does ToucanTech have an API?
Yes. ToucanTech offers a REST API for secure, real-time data export to external databases and systems. Users control parameters, sync frequency, and data subsets. The system includes a test environment to validate builds and timestamps to manage update priorities. The majority of integrations including the REST API are free and available within the core ToucanTech licence. Developer documentation is at toucantech.com/pages/integrations.
What industry is ToucanTech in?
ToucanTech's product category is Community Management Software. Its primary akta.pro industry code is EDAEALAB, Admissions, Enrollment & Registrar Operations (Application Processing, Records). Its NAICS code is 611710 and its SIC code is 7372.