Synergy Global Solutions

What Synergy Global Solutions does

Synergy IT Solutions (legal entity Synergy IT Solutions of NYS, Inc., formerly Synergy Global Solutions) is a privately held, 100% employee-owned managed IT services provider headquartered in the Buffalo, NY area, serving small-to-medium and mid-market organizations exclusively in upstate New York across offices in Buffalo, Rochester, Syracuse, and Ithaca. The firm has been operating continuously since 1971 and became fully employee-owned through an ESOP in 2011; it has been led by CEO Joe Klimek, with a Board including Rob Brown, Pat Dailey, Jamie Newtown, and Sig VanDamme.

Its service portfolio centers on the IT Navigator™ managed services platform—an all-in-one subscription combining strategic IT guidance, NIST Cybersecurity Framework-aligned protection, 24/7/365 service desk, continuous monitoring with predictive analytics, and modern work enablement. Around this core, Synergy offers Compliance as a Service (CMMC, NIST 800-171, HIPAA), Modern Work Solutions (Microsoft 365, Dynamics 365, Power Apps, Power Automate, Power BI), Device as a Service, Technology Sourcing, and an in-house Network Operations Center launched in 2018. The technology stack is Microsoft-centric, with SOC 2 Type II certification (achieved 2021, recertified 2023) underpinning its security posture.

Synergy generates revenue primarily through recurring managed services subscriptions sold via a consultative direct-sales motion anchored on a free, no-obligation consultation request funnel. Customer segments span manufacturing, local government, healthcare, finance, legal, and education, with named enterprise work including HSBC Bank branch refresh deployments; mid-market and SMB organizations are the primary base. The company has expanded via acquisitions of Binary Sharks (Rochester, 2021) and The Computing Center (Ithaca, 2021), and pursues strategic partnerships—most recently with FoxPointe Solutions in 2025—to extend cybersecurity and compliance reach within its regional footprint.

Name

Synergy Global Solutions

Legal name

Synergy IT Solutions of NYS, Inc.

Website

https://synergyits.com

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

101–250 employees

Short description

Synergy IT Solutions is a 100% employee-owned managed IT services provider in upstate New York, serving SMB and mid-market clients in manufacturing, government, healthcare, finance, legal, and education with integrated managed services, cybersecurity, compliance, and Microsoft platform support.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design Services (541512), Other Computer Related Services (541519), Management Consulting Services (54161)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Service Desk & Help Desk Services (BPAEAJAA)

akta.pro secondary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• Managed IT services
• Cybersecurity compliance
• Microsoft cloud deployment
• Device lifecycle management
• Technology sourcing

Headquarters

HQ city

Victor

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Managed Services (IT Navigator™): All-in-one managed services solution bundling expert IT guidance, cybersecurity, system monitoring, service desk, and modern work tools into a single recurring subscription. Customers access comprehensive IT support without managing multiple vendors.
2. Compliance as a Service (CaaS): Structured, proactive compliance support for frameworks including CMMC, NIST 800-171, and HIPAA. Provides expert guidance, tools, and ongoing support for regulatory adherence.
3. Modern Work Solutions: Optimization and deployment of Microsoft 365, Dynamics 365, Power Apps, Power Automate, and Power BI. Revenue derived from consulting, deployment, and ongoing managed services.
4. Device as a Service (DaaS): Hardware provisioning and full asset lifecycle management from acquisition through deployment, support, and environmentally conscious retirement. Provides per-user monthly fee model turning capital expenditure into operating expense.
5. Technology Sourcing: Hardware and technology procurement through a partner network, supplying organizations with the right equipment. Revenue from hardware markup and procurement services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

Synergy Global Solutions (Synergy IT Solutions) is a managed IT services provider that delivers an integrated portfolio of outsourced IT services to mid-market and enterprise organizations in upstate New York. Its flagship offering, IT Navigator, combines expert strategic guidance, NIST-aligned cybersecurity, 24/7/365 service desk and NOC monitoring, and modern workplace enablement into a single managed subscription, complemented by Compliance as a Service, Modern Work Solutions for Microsoft platforms, Device as a Service hardware lifecycle management, and Technology Sourcing procurement.

Product overview

Synergy IT Solutions operates as a managed IT services provider offering a portfolio of integrated service products centered on its flagship IT Navigator managed services platform. The core portfolio includes IT Navigator (all-in-one managed services combining cybersecurity, monitoring, and strategic alignment), Compliance as a Service (regulatory compliance support), Modern Work Solutions (Microsoft platform optimization and deployment), Device as a Service (hardware lifecycle management), and Technology Sourcing (procurement). The company also operates a Network Operations Center (NOC) for service desk and monitoring capabilities. Acquired brands Binary Sharks (Rochester, NY) and The Computing Center (Ithaca, NY) in 2021 extend geographic coverage. Historical brand Western New York Computing Systems traces roots to 1971. The company is 100% employee-owned via ESOP.

Differentiator

Problem solved

Functional benefit

Brands

• IT Navigator: Premier managed services solution combining expert guidance, comprehensive cybersecurity, and seamless system monitoring.

Products and services

• IT Navigator An all-in-one managed services solution combining expert IT guidance, comprehensive cybersecurity, and seamless system monitoring for mid-market and enterprise organizations. Includes strategic alignment with business goals, NIST framework-based security, continuous monitoring with predictive analytics, 24/7/365 service desk, and modern work tools adoption support.
• Compliance as a Service (CaaS) A structured, proactive compliance solution providing expert guidance, tools, and support for navigating regulatory frameworks such as CMMC, NIST 800-171, and HIPAA. Targeted at organizations in regulated industries.
• Modern Work Solutions
• Device as a Service (DaaS)
• Technology Sourcing
• Network Operations Center (NOC) A centralized monitoring facility launched in the Buffalo office providing modern service desk, network, and systems monitoring services to companies of all sizes 24/7/365, integrated with the IT Navigator platform.

Quantifiable outcome

• Organizations with strong IT-business alignment are 20% more likely to achieve their goals (per Gartner study cited by Synergy)
• +1 more outcomes

Named customers1 record

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability3 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• FoxPointe SolutionscoreStrategic or Co-development Partner · 17 November 2025Synergy IT Solutions and FoxPointe Solutions formed a strategic partnership to deliver comprehensive IT and compliance support to clients. The partnership combines Synergy's managed IT services, NOC, and service desk capabilities with FoxPointe's cybersecurity and compliance expertise. The collaboration is designed to help organizations navigate the complexities of IT and regulatory compliance through a unified service offering.
• Microsoft (Azure, Microsoft 365, Dynamics 365, Power Platform)coreTechnology or Integration · 17 November 2025Synergy IT Solutions operates as a Microsoft partner specializing in Microsoft 365, Azure, Dynamics 365, Power Apps, Power Automate, and Power BI optimization and deployment. The company participates in the Microsoft partner ecosystem, attends the annual Microsoft SMB Boot Camp, and delivers Microsoft Copilot adoption services. Synergy's Modern Work solutions are built on the Microsoft platform, and the company has been recognized through Microsoft partnership programs.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Logically: Managed IT and cybersecurity services provider serving SMB and mid-market organizations. Directly comparable on managed services model, customer segments, and security/compliance orientation.
• Coretelligent: Northeast-based managed IT, cybersecurity, and cloud services provider. Overlapping mid-market customer profile, regulated-industry emphasis, and 24/7 service desk/managed services model mirror Synergy's positioning.
• NetGain Technology: Regional managed IT services and cybersecurity firm with a comparable Microsoft-centric service portfolio. Similar size and SMB/mid-market focus make it a useful peer for service mix and pricing benchmarks.
• Thrive: Next-generation managed services provider with cybersecurity, cloud, and Microsoft Modern Work practices for mid-market clients. Comparable in target customer and recurring managed services revenue model.
• Kelser Corporation: Connecticut-based managed IT services and cybersecurity provider of comparable size serving mid-market and SMB clients across the Northeast. Directly comparable in service portfolio (managed IT, cybersecurity, compliance) and customer profile.
• Ntiva: Mid-market managed IT services provider with a strong Microsoft practice and regional offices across the Mid-Atlantic and U.S. Closely matches Synergy's mid-market positioning, Microsoft-centric Modern Work offering, and managed cybersecurity capabilities.
• Dataprise: Mid-Atlantic managed services and cybersecurity provider serving mid-market and enterprise clients. Overlapping service catalog (managed IT, security, cloud, compliance) and similar regional density make it a strong direct comparable.

Emerging players

• Arctic Wolf: Cybersecurity operations vendor whose logo appears in Synergy's partner ecosystem. Comparable security-adjacent positioning with managed detection and response offerings that intersect Synergy's NIST-aligned cybersecurity stack.
• Nerdio: Cloud management platform for Microsoft Azure and Microsoft 365. A listed Synergy partner and ecosystem enabler, with partial overlap in Microsoft Modern Work delivery and managed Azure services.

Broad incumbents

• ITsavvy: Larger, broader IT solutions provider offering managed services, hardware sourcing, and cloud. Overlaps with Synergy's DaaS and Technology Sourcing streams and competes for similar mid-market IT procurement contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/synergyitpros
• Facebookfacebook.com/SynergyITS
• LinkedInlinkedin.com/company/synergy-itsolutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synergy Global Solutions