What Votacall does

Votacall, Inc. is a privately-held cloud VoIP and Unified Communications as a Service (UCaaS) provider headquartered in Fort Lauderdale, Florida and incorporated in Massachusetts. Founded in 2005 and led by founder/CEO Edward Lennon, the company serves small and mid-sized businesses across the United States through its flagship Votacall ONE platform, which bundles business VoIP, unified communications, hosted call center (Unity), video calling, the Votacall GO! mobile and desktop softphone, and the chitchat speech-enabled assistant under a single subscription. The platform runs on geographically diverse Class 5 Softswitches and data centers, is integrated with Microsoft Teams, Poly, Yealink, Edgewater, Avaya, and Global Relay, and carries a 99.999% uptime SLA. Votacall monetizes primarily through recurring per-seat subscriptions with unlimited domestic calling, supplemented by hardware sales/rental (Poly, Yealink), usage-based charges for toll-free and international minutes, vCare premium support tiers, and an AI feature set that includes AI Agents, AI Receptionists, and Sentiment Analysis. Go-to-market is hybrid: direct enterprise field sales and inside sales for SMBs, paired with a channel partner program for managed service providers (MSPs) and IT solutions partners (e.g., Lloyd Group), supported by content marketing, customer case studies, webinars, and a tiered customer referral rewards program. Notable customers include Vineyard Vines, Kings Dining & Entertainment, Orchid Insurance, Trilantic Capital Partners, National EAP, Carroll School, and Sherin and Lodgen LLP, spanning retail, hospitality, insurance, private equity, healthcare, nonprofit, education, and legal verticals. The company acquired Mobiso in January 2018 to bolster mobility capabilities and in October 2025 added a Global Relay compliance archiving integration targeting regulated financial services and insurance buyers.

Name

Votacall

Legal name

Votacall, Inc.

Website

https://votacall.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

Votacall is a privately-held U.S. cloud VoIP and unified communications provider offering the Votacall ONE platform to small and mid-sized businesses across retail, hospitality, financial services, healthcare, legal, and nonprofit verticals via direct sales and an MSP channel partner program.

Ownership category

akta.pro rank

Product category

Cloud Business Telephony / UCaaS

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Telephone Call Centers (56142)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Voice Calling (VoIP) Apps (BPAMACAC)

Keywords

• Cloud VoIP services
• Unified communications platform
• Hosted call center solutions
• Business phone systems
• AI voice agents

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Cloud VoIP / UCaaS Subscription Services: Votacall generates the majority of its revenue from recurring monthly subscription fees for its cloud VoIP and unified communications platform (Votacall ONE). Pricing is typically per-user or per-seat with unlimited domestic calling. Subscriptions are billed monthly or on a contracted term basis (annual or multi-year). Additional revenue is derived from usage-based charges for long-distance and international calling, toll-free numbers, and add-on features.
2. Hosted Call Center Solutions: Revenue from call center-specific features including call recording, call reporting, agent productivity tools, and supervisor tools, typically bundled into the per-seat subscription or available as add-ons.
3. Hardware Sales and Rental: Votacall offers IP desk phones (Polycom, Yealink), conference phones, switches, and routers either for purchase or under a monthly hardware rental program (coterminous with service agreements). The rental program includes a 'Life of the Relationship' warranty and allows customers to upgrade or purchase devices at a depreciating percentage of MSRP.
4. Customer Referral Rewards: Votacall operates a tiered customer referral rewards program (Tier 1 and Tier 2). Tier 2 rewards provide a 30% discount up to $1,000 off monthly invoices following a referred customer's 90-day anniversary on the platform.
5. vCare Support Services: Optional premium support tiers including vCare Help Desk (remote support), vCare Hardware (equipment replacement), and vCare Complete (combined), sold as monthly contracts in addition to core VoIP subscriptions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Votacall delivers cloud-based business phone systems and unified communications (UCaaS) through its flagship Votacall ONE platform, bundling business VoIP, hosted call center, video, mobility, and AI features under a single subscription. The company operates a fully-managed service model with dedicated project managers, a structured Cloud Hops onboarding process, and 24x7 U.S.-based support targeting SMB and mid-market customers. Revenue is driven primarily by recurring per-seat subscriptions, with additional hardware sales/rentals (Poly, Yealink, Edgewater) and optional premium vCare support tiers.

Product overview

Votacall is a Cloud VoIP and business phone system provider offering a unified communications platform. The core offering is Votacall ONE, a single platform that bundles all communication tools under one price including business VoIP, unified communications, hosted call center with recording and reporting, video calling, mobile app (Votacall GO!), and the chitchat speech-enabled assistant. The portfolio includes AI-powered products (AI Agents, AI Receptionists, Sentiment Analysis), CRM-integrated call center solutions (Unity), hardware (Poly and Yealink phones, Edgewater Networks equipment), and support services (vCare). Integrations include Microsoft Teams, Global Relay compliance archiving, Zendesk, and Microsoft Dynamics.

Differentiator

Problem solved

Functional benefit

Brands

• Votacall ONE: Cloud VoIP business phone platform offering unified communications, call center solutions, and business continuity features.
• Votacall GO!
• chitchat
• vCare
• Unity

Products and services

• Votacall ONE Business VoIP
• Unified Communications
• Hosted Call Center
• Unity Call Center Platform
• Votacall GO! Mobile App
• Video Calling
• chitchat Speech Assistant
• AI Agents
• AI Receptionists
• Sentiment Analysis
• vCare Support Services
• Poly IP Phones
• Yealink IP Phones
• Edgewater Networks Equipment

Quantifiable outcome

• 99.999% platform uptime guaranteed for the life of the contract
• +5 more outcomes

Named customers30 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability8 records

Feature13 records

Partnerships

Six partnerships are on record, tiered core.

• Global RelaycoreTechnology or Integration · 9 October 2025Global Relay, a compliance communications provider for regulated industries, partnered with Votacall to integrate voice and messaging data into Global Relay's compliance platform. This integration enables secure archiving of communications for regulated industries, supporting regulatory requirements including MiFID II, FINRA Rule 4511, and SEC Rule 17a-4. The integration was available immediately upon announcement and positions Votacall as a compliant voice solution for financial services, insurance, and other regulated enterprise customers.
• Microsoft TeamscoreTechnology or IntegrationVotacall offers a Microsoft Teams integration that enables its cloud voice capabilities to augment or replace Microsoft Teams as a business phone system. The integration is designed for enterprises that use Teams for collaboration but need full-featured VoIP functionality, call routing, and PBX capabilities beyond Teams' native calling features. Votacall publishes dedicated content and guides positioning Teams integration as an alternative to native Teams voice.
• PolycomcoreTechnology or IntegrationVotacall is a certified Polycom partner offering a full range of Polycom IP phones (VVX series, SoundPoint IP series) as part of its hardware portfolio. The company provides dedicated Polycom training videos, user guides, and configuration support for Polycom devices on its platform.
• YealinkcoreTechnology or IntegrationVotacall is a Yealink partner offering Yealink IP phones as part of its hardware portfolio. The company provides Yealink-specific training materials and user guides for supported models.
• AvayacoreTechnology or IntegrationVotacall supports Avaya IP Office phone systems (1403, 1408, 1416, 9504, 9508, 9600 series) as part of its legacy PBX migration and hybrid deployment options. The vCare support services specifically cover Avaya hardware purchased from or installed by Votacall.
• Lloyd GroupcoreChannel Partner/ Reseller/ DistributorLloyd Group, a managed services provider (MSP) operating in New York City and Philadelphia, is a Votacall channel partner. Lloyd Group resells Votacall's cloud VoIP to its managed IT customers and has been a vocal advocate, referencing Votacall as a trusted business partner in customer testimonials.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Genesys: Genesys is a large incumbent in cloud contact center and customer experience, comparable to Votacall's CCaaS features (supervisor dashboards, AI-driven sentiment and routing) but with a much broader enterprise footprint.

Direct peers

• RingCentral: RingCentral is the largest pure-play cloud UCaaS provider offering voice, messaging, video, and contact center to SMB and mid-market customers — directly overlapping Votacall's Votacall ONE platform, pricing model, and target buyer.
• Dialpad: Dialpad is an AI-native UCaaS/CCaaS provider whose AI voice agents and real-time coaching closely parallel Votacall's AI Agents, AI Receptionists, and Sentiment Analysis capabilities.
• 8x8: 8x8 is a direct UCaaS/CCaaS competitor combining voice, video, and contact center for SMB and mid-market — closely mirroring Votacall's hosting, multi-vertical positioning, and AI-powered enhancements.
• Vonage (Ericsson): Vonage's UCaaS and contact center offerings serve SMB and enterprise customers with cloud-based voice and APIs — directly comparable to Votacall's hosted platform and Microsoft Teams integration story.
• Nextiva: Nextiva is a cloud communications platform selling unified communications and contact center to SMBs with similarly bundled pricing — a head-to-head competitor in Votacall's core SMB and mid-market segments.
• Mitel: Mitel targets mid-market UCaaS customers with hybrid cloud/on-premise voice solutions — analogous to Votacall's SMB/mid-market hosted positioning and multi-location connectivity strengths.
• Zoom (Zoom Phone): Zoom Phone is a cloud PBX offering bundled with the dominant Zoom Meetings platform, targeting the same SMB and mid-market segment as Votacall with cross-sell leverage Votacall lacks.
• Ooma: Ooma provides cloud business VoIP and UCaaS solutions for SMBs and small offices, with comparable pricing models and bundled calling features that compete with Votacall ONE's all-inclusive plan.

Emerging players

• Five9: Five9 is a pure-play cloud CCaaS provider overlapping with Votacall's Unity hosted call center offering, especially for call recording, supervisor tools, and CRM-integrated agent workflows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/votacall
• YouTubeyoutube.com/user/vineyardvines
• Facebookfacebook.com/votacall
• LinkedInlinkedin.com/company/2499061
• Instagraminstagram.com/votacall

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Votacall