SophiieAI

What SophiieAI does

SophiieAI is an Australian AI software company operating as Sophiie AI Pty Ltd (ACN 679 849 453), headquartered in Queensland, Australia, and founded in 2024. The company builds an AI-powered office management platform, marketed as an "AI Office Manager," targeted primarily at trade and service-based small and medium businesses (electricians, plumbers, HVAC contractors, pest control, painting, building) across Australia, New Zealand, the United Kingdom, and the United States.

The platform comprises 11 core product modules (AI Phone Answering, AI Email Responder, AI Text Messaging, AI Chatbot, Smart Scheduling, Customer CRM, Jobs Manager, Train Sophiie, Invoicing, and Quoting) plus solution bundles (AI Receptionist, Customer Service & Support, FAQ Handling, Troubleshooting, Survey & Insights). Underlying capabilities include speech recognition and synthesis for voice calls, natural language processing across phone, email, SMS, and chat channels, knowledge retrieval against a business-specific configurable knowledge base, and process automation spanning scheduling, CRM, quoting, and invoicing. The system is built to handle up to 10,000 concurrent calls with sub-second response times and 99.9% uptime, with native integrations to ServiceM8, Xero, Google Calendar, and Microsoft Outlook. Self-attested compliance posture includes UK GDPR/PECR and ISO 27001 alignment.

SophiieAI operates a product-led growth go-to-market model with self-serve onboarding, a free trial with no credit card required, and quote-based subscription pricing with automatic renewal. Revenue mechanics are subscription-recurring, and the company has accumulated 307,000+ calls answered across its customer base as of the most recent reporting. The company is privately held with no disclosed external funding, no M&A activity, and no patents, trademarks, or named awards. It maintains 11-50 employees and distributes through digital channels, organic social, SEO, and vertical-specific industry pages.

Name

SophiieAI

Legal name

Sophiie AI Pty Ltd ACN 679 849 453

Website

https://sophiie.ai

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

SophiieAI is an Australian AI software company that provides an AI-powered office management and virtual receptionist platform, built primarily for trade and service SMBs across Australia, New Zealand, the UK, and the US. Its subscription SaaS automates calls, scheduling, CRM, invoicing, and customer communications.

Ownership category

akta.pro rank

Product category

AI Office Management Software

NAICS

Software Publishers (5132), Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Virtual receptionist software
• AI call answering
• Service business automation
• AI office management
• Trade business software

Headquarters

HQ city

Gold Coast

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription Services: Recurring subscription-based pricing for AI receptionist and office management services. The Terms of Service reference subscription basis and automatic renewal. Pricing is quote-based and not publicly disclosed on the website.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

SophiieAI sells a cloud-based AI office management platform that acts as a 24/7 virtual receptionist for trade and service businesses. The product handles inbound and outbound communications across phone, email, SMS, and web chat, qualifies leads, books appointments, manages jobs through a CRM, and produces quotes and invoices, with native integrations into ServiceM8, Xero, Google Calendar, and Microsoft Outlook. Customers subscribe on a recurring basis and self-serve onboard through the website.

Product overview

SophiieAI is an AI-powered office management platform for trade and service businesses, offering a unified suite of 11 core product modules and 5 solution modules. The core platform is the AI Office Manager, which integrates AI Phone Answering, AI Email Responder, AI Text Messaging, AI Chatbot, Smart Scheduling, Customer CRM, Jobs Manager, Train Sophiie, Invoicing, and Quoting into a single system. Additional solution modules cover AI Receptionist, Customer Service & Support, FAQ Handling, Troubleshooting, and Survey & Insights. All modules share a common knowledge base (Train Sophiie) and are available as cloud-based SaaS with integrations into ServiceM8, Xero, Google Calendar, and Microsoft Outlook.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Phone Answering AI-powered 24/7 voice call answering service that answers calls instantly, qualifies job enquiries, books appointments, answers FAQs, and routes or transfers calls intelligently for trade and service businesses.
• AI Email Responder AI-powered email response automation that drafts professional, brand-aligned email replies instantly using a business knowledge base, with attachment library support and unified job communication logging.
• AI Text Messaging AI-powered SMS service that sends texts, follow-ups, and reminders to customers, with AI-suggested replies and customisation options managed from a central dashboard.
• AI Chatbot AI chatbot for website visitors that engages users, answers FAQs, books appointments, captures leads, and redirects complex queries to human staff, available 24/7.
• Smart Scheduling AI-powered job scheduling service that optimises job allocation, reduces scheduling conflicts, auto-books appointments to team calendars, and sends automated confirmations and reminders.
• Customer CRM Centralised customer relationship management hub that stores customer contact details and communication history, tracks interactions, and enables direct outreach via call, email, or text.
• Jobs Manager Job lifecycle management service for creating, assigning, and tracking jobs with status updates, scheduled times, allocated team members, and custom job-specific reminders.
• Train Sophiie AI customisation service that trains Sophiie on a business's knowledge base, including services, pricing, FAQs, and workflows, enabling personalised and accurate responses tailored to each business.
• Invoicing AI-powered invoice creation, sending, and tracking service that integrates with Xero for payment reconciliation, enabling faster invoice turnaround and payment collection.
• Quoting AI-powered quote creation service that captures job enquiries, generates instant quotes using stored services and pricing, and manages the scheduling workflow from quote to job booking.

Quantifiable outcome

• 307k+ calls answered across customer base
• +2 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature12 records

Partnerships

Four partnerships are on record, tiered core.

• ServiceM8coreTechnology or IntegrationServiceM8 integration allows SophiieAI to sync job bookings and customer data bidirectionally. When Sophiie captures a lead or schedules an appointment, the information flows directly into ServiceM8 for field service management.
• XerocoreTechnology or IntegrationXero integration enables invoice syncing between SophiieAI and Xero accounting software. Invoices created in Sophiie can sync to Xero for accounting and payment tracking.
• Google CalendarcoreTechnology or IntegrationGoogle Calendar integration allows SophiieAI to automatically schedule appointments and send confirmations directly into team calendars. Job schedules sync bidirectionally.
• Microsoft OutlookcoreTechnology or IntegrationOutlook calendar integration enables appointment scheduling and confirmation through Microsoft ecosystem alongside Google Calendar support.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ruby Receptionists: Virtual receptionist and live chat answering service for SMBs, including legal, accounting, and trades-adjacent verticals. Directly competes for the same 'never miss a call' SMB use case.
• Smith.ai: AI-augmented virtual receptionist and outreach service for SMBs and professional services. Closest direct competitor to Sophiie's AI phone-answering and lead-capture value proposition across similar customer segments.
• Goodcall: AI phone agent platform purpose-built for SMBs and service businesses. Competes head-to-head on AI-driven call answering, scheduling and lead capture for trades and small operators.
• PolyAI: Enterprise conversational voice-AI platform for customer service and call deflection. Comparable on the underlying speech-AI technology, though it skews to larger contact centers rather than SMB trades.
• OpenPhone: Modern business phone system for SMBs with AI features (call summaries, transcripts, automations). Directly substitutes for Sophiie's AI phone answering for small teams that prefer a full PBX replacement.

Broad incumbents

• RingCentral: Enterprise UCaaS and contact-center leader rolling out AI receptionist and agent capabilities. Represents the largest competitive threat from a scaled platform with embedded AI voice features.
• Dialpad: AI-powered UCaaS and contact-center platform with AI voice agents, transcription, and coaching. Larger incumbent that increasingly overlaps Sophiie's SMB AI-receptionist use case as a feature within a broader suite.
• Jobber: Field service management software for trades (HVAC, plumbing, electrical) with built-in call handling and scheduling. Competes as a broader operating system for the same trades buyer Sophiie targets.

Others

• ServiceM8: Field service management platform for trades with native job booking and dispatching. Sophiie integrates with ServiceM8 today, but ServiceM8's own evolving communications features make it both a partner and adjacent competitor.

Emerging players

• Bland AI: Developer-focused AI voice agent platform enabling automated inbound and outbound phone calls. Competes in the same conversational AI category but targets a more technical buyer than Sophiie's SMB trades segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/sophiieAI
• Facebookfacebook.com/61561630720828
• LinkedInlinkedin.com/company/sophiie-ai
• Instagraminstagram.com/sophiie.aii

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SophiieAI