What Integrated Services, Inc. does

Integrated Services, Inc., doing business as ISI Software, is a US-based vertical software vendor that builds point-of-sale, site management, and payment-processing solutions specifically for the quick-lube and oil-change industry. Founded in 1987 in Portland, Oregon, the company operates a cloud-based flagship platform, LubeSoft Express, supplemented by modular add-ons: PM Attendant for customer and service tracking, Bay Timer (an ultrasonic-sensor-driven bay-time telemetry system), ISI Pay for integrated payment processing, an ISI Marketing campaign tool, and proprietary hardware. The software serves an installed base of more than 3,000 quick-lube shops facilitating over 22 million oil changes per year, including multi-unit franchise operations such as Grease Monkey franchisee Oilex Operating LLC.

The company monetizes through a blend of recurring software subscriptions, bundled payment-processing economics (powered through Fullsteam Operations LLC), hardware sales, and professional-services engagements, with 12-month initial contract terms and automatic renewal. Pricing is quote-based and undisclosed publicly. GTM is sales-led, anchored on a direct sales team, website-driven demo requests, and franchise-network penetration across the US and Canada, with PCI DSS service-provider controls governing the integrated payment stack and a 2026 CARFAX Premium Partnership extending the data ecosystem.

Integrated Services, Inc. is privately held and operates as a subsidiary of Fullsteam Operations LLC via Fullsteam Software Holdings LLC, with 51-100 employees, three disclosed US office locations (Portland, OR; Auburn, AL; Atlanta, GA), and no disclosed outside funding, M&A, or leadership transitions. The leadership team - drawn heavily from long-tenured operators including a Director of IT with 25+ years at ISI and a VP of Support Services with 28 years on staff - signals an execution-stable but growth-conservative posture relative to venture-backed vertical-SaaS peers.

Name

Integrated Services, Inc.

Legal name

Fullsteam Software Holdings LLC

Website

https://ints.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

51–100 employees

Short description

Integrated Services, Inc. (ISI Software) provides cloud-based point-of-sale, payment processing, and site-management software for US quick-lube and oil-change operators, serving over 3,000 shops across franchise and independent segments under its LubeSoft Express platform.

Ownership category

akta.pro rank

Product category

Quick Lube / Oil Change Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Application Maintenance & Support (AMS) (BPAEAFAC)

akta.pro secondary industries

Application Integration & API/Middleware Services (BPAEAAAF), Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms) (BPAEANAK)

Keywords

• Quick lube software
• Oil change POS
• Automotive service management
• Integrated payment processing
• Multi-location franchise software

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscription: Subscription-based access to ISI Software platforms including LubeSoft Express, PM Attendant, Bay Timer, and other tools. Billed monthly or annually with 12-month initial terms and automatic renewal.
2. Payment Processing: Integrated payment processing services through Fullsteam Operations LLC, enabling merchants to accept card payments. Clients are required to process payments through the integrated platform within 60 days of agreement effective date.
3. Hardware Sales: Sale of hardware equipment tailored for oil change operators to complement software solutions.
4. Professional Services: Implementation, setup, and customization services for ISI Software products.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Integrated Services, Inc. (ISI Software) sells a cloud-based point-of-sale and business management software platform purpose-built for the quick lube and oil change industry. The LubeSoft Express platform, paired with add-on modules for operations management (PM Attendant), real-time bay tracking (Bay Timer), integrated payment processing (ISI Pay), marketing campaigns (ISI Marketing), and complementary hardware, enables single-site and multi-location quick lube operators to run point-of-sale, customer, service, payment, and marketing workflows on a unified system.

Product overview

ISI Software offers a unified platform-plus-modules architecture for the quick lube/oil change industry. The core product is LubeSoft Express, a cloud-based point-of-sale and site management solution that serves as the central hub for multi-location operations. Supporting modules include PM Attendant (customer data and service tracking), Bay Timer (real-time service bay timing with ultrasonic sensors), Merchant Processing/ISI Pay (integrated payment processing), Marketing (customer outreach and campaign tools), and Hardware (specialized equipment). LubeSoft Express serves as the flagship platform while the add-on modules extend functionality in specific operational areas. The company also provides video training resources under the LubeSoft Express Videos sub-brand. The product portfolio collectively supports over 3,000 shops and facilitates more than 22 million oil changes annually.

Differentiator

Problem solved

Functional benefit

Brands

• LubeSoft Express: Cloud-based point-of-sale solution designed for quick lube businesses of all sizes, providing site management and scalability.
• PM Attendant
• Bay Timer
• ISI Pay
• ISI Marketing

Products and services

• LubeSoft Express Cloud-based point-of-sale and site management solution designed for quick lube businesses of all sizes. Enables operators to scale their oil change business with confidence, simplify operations, drive efficiency, and manage multi-location operations.
• LubeSoft Original flagship point-of-sale solution for quick lube centers, serving as the industry-standard LubeSoft platform that the cloud-based LubeSoft Express evolved from. Registered as LubeSoft® and continuously maintained since 1987.
• PM Attendant Cloud-based operational management software for customer data, service tracking, and billing. Streamlines daily operations with intuitive tools so quick lube operators can keep their attention on delivering top-notch service and customer relationships.
• Bay Timer Real-time bay progress tracking solution that displays bay times on TV screens in the bay area and/or waiting room. Uses an ultrasonic sensor system to automatically detect vehicle arrival, presence, and departure and counts time up or down to set accurate customer expectations.
• Merchant Processing (ISI Pay) Integrated payment processing solution built directly into ISI software. Enables secure acceptance of all major payment types with no third-party terminals or extra steps, with full visibility into payment activity through dashboard access. Delivered through Fullsteam Operations LLC.
• ISI Marketing Marketing platform tailored for oil change operators. Includes customer outreach tools to attract new customers, engage existing ones, and grow revenue through campaigns designed specifically for quick lube businesses.
• ISI Hardware Reliable hardware products tailored for oil change operators, completing the software setup with the equipment needed to keep quick lube businesses running smoothly from start to finish.

Quantifiable outcome

• Supports over 3,000 shops
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Partnerships

One partnership is on record.

• CARFAXminorStrategic or Co-development Partner · 1 January 2026ISI Software is a CARFAX Premium Partner, displaying the 2026 Premium Partner Badge on their website. This partnership provides vehicle history information integration for customers using ISI software solutions.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Decisiv: Service event management platform for commercial vehicle and asset repair networks. Comparable vertical SaaS model and shop operator target customer, though focused on heavy-duty commercial rather than consumer quick lube.
• Shop-Ware: Cloud-based auto repair shop management platform serving independent and multi-location operators. Compares to ISI on vertical SaaS model, subscription monetization, and target shop profile, with comparable workflow and customer management capabilities.
• Tekmetric: Cloud-native shop management software for automotive repair and service shops. Directly comparable to ISI in target customer (independent and multi-location automotive service operators) and core product functionality (POS, work order management, payments), though focused more broadly on auto repair than quick lube.
• AutoLoop: Automotive CRM, marketing, and customer engagement platform for dealerships and service operators. Overlaps with ISI's customer engagement, marketing, and retention use cases for automotive service businesses, addressing similar operator pain points.
• ASA Automotive Systems: Provides dealership and automotive service management software including POS, parts inventory, and shop workflow tools. Comparable in serving automotive service operators with integrated software and payments, addressing similar functional requirements as ISI's LubeSoft Express.

Others

• Driven Brands: Public automotive services franchise consolidator owning brands including Take 5 Oil Change and Meineke. Functions as both a major customer/partner for quick-lube software vendors and a competitive threat if it in-houses technology for its franchisee base.
• Protractor: Heavy-duty truck and equipment shop management software, also part of the Fullsteam Operations LLC portfolio. Sister portfolio company rather than direct competitor — useful for benchmarking how Fullsteam's other automotive service software assets are structured and monetized.

Broad incumbents

• Square (Block, Inc.): Broad small-business POS and integrated payments platform. Represents a generalist alternative that small quick lube operators might consider instead of a vertical solution, and a credible competitive threat at the low end of the market.
• Lightspeed Commerce: General-purpose cloud POS and commerce platform serving retail and restaurant SMBs. Could compete for small quick lube operators seeking a modern, generalist POS with payments rather than a vertical-specific solution like ISI.
• Mitchell1: Established automotive repair information and shop management software suite serving a wide range of automotive service businesses. A larger incumbent offering overlapping POS / shop management capabilities across the broader automotive services market that ISI targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/integratedsrvcs
• Facebookfacebook.com/integrated-services-inc-158646000883791
• LinkedInlinkedin.com/company/integrated-services-inc.

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrated Services, Inc.