TouchPoint Software

What TouchPoint Software does

TouchPoint Software is a U.S.-based vertical SaaS provider of an all-in-one church management system (ChMS) headquartered in Dallas, TX, and operating as a subsidiary of Cass Information Systems (NASDAQ: CASM). Founded in 2009 inside Bellevue Baptist Church in Memphis, TN, the company was purpose-built to solve ministry management needs that off-the-shelf tools could not address for large and growing congregations. Its platform unifies a single people-record database with giving, mobile, check-in, communications, registrations, volunteer scheduling, pastoral care, and engagement scoring into one connected ecosystem sold primarily to multi-site and large churches (600+ attendance) across the United States.

The underlying architecture is a unified cloud database with native modules rather than assembled third-party integrations. Notable proprietary components include the Engagement Score (real-time, configurable weighted scoring across attendance, giving, serving, and communication signals), Process Builder (workflow automation with role-based access and triggered communications), a custom-branded mobile application per church, TouchPoint Giving (native platform with stock and cryptocurrency donation support, automatic card updater, and donor-covered fee options), and the Check-In Suite (multi-method check-in with QR, mobile pre check-in, and secure check-out). The company extended its analytics surface via the February 2026 acquisition of PATH Engagement and launched multilingual support (Spanish first) and non-cash donation rails in 2026. TouchPoint Sites is delivered through a partnership with Solertiae, and communication integrations include Powered By Text (preferred partner) and Twilio.

TouchPoint operates a subscription revenue model with annual billing based on active record count, starting at $6,000 per year, with all features, support, and training included rather than gated behind premium tiers. Go-to-market is direct enterprise field sales with personalized demos, supplemented by content marketing, webinars, partner testimonials, and a strong presence at church industry conferences and the proprietary TouchPoint Summit. The company employs 11-50 people across a nationwide remote organization, reports 79% ministry-experienced staff, and cites 97% partner satisfaction and a 100 eNPS. Customer concentration is in named-account, multi-site, large-church segments with logos including Cross Church, First Baptist Dallas, Saint Thomas Church Fifth Avenue, Prestonwood Baptist Church, and the founding Bellevue Baptist Church.

Name

TouchPoint Software

Legal name

TouchPoint Software

Website

https://touchpointsoftware.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

TouchPoint Software is a Dallas-based vertical SaaS subsidiary of Cass Information Systems that provides an all-in-one church management system — unifying giving, mobile, check-in, engagement scoring, and communications — to large and multi-site U.S. churches.

Ownership category

akta.pro rank

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Annual ChMS Subscription: TouchPoint operates on a subscription model with pricing based on active record count. Annual subscription includes database access for unlimited users, all features, integrated mobile app, financial management, unlimited support, and user community access. Starting price is $6,000 annually.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

TouchPoint Software provides an all-in-one cloud-based Church Management System (ChMS) for large and growing churches, built on a unified people-record database that integrates giving, groups, care, check-in, communication, mobile app, event registration, volunteer scheduling, and pastoral care into a single connected ecosystem. The platform features native online giving with stock and crypto support, a custom-branded mobile app with prayer wall and giving, Process Builder for ministry workflow automation, real-time Engagement Insights scoring, and a Check-In Suite with multiple check-in methods.

Product overview

TouchPoint Software offers TouchPoint, an all-in-one church management system (ChMS) built by ministry leaders for large and growing churches. The core platform centers on a unified people record database that serves as the single source of truth for all member information. Key integrated modules include: TouchPoint Mobile App (custom-branded mobile experience), TouchPoint Giving (native online and text-to-give platform with stock/crypto donation support), Process Builder (workflow automation for ministry processes), Check-In Suite (secure attendance and children check-in with pre check-in and building check-in), Registrations (event registration with ticketing), Scheduler (volunteer scheduling), Church Communication Software (email builder and two-way texting via Powered By Text and Twilio), Tasks & Notes (pastoral care tracking), Engagement Insights (real-time engagement scoring), People Management (member database), and TouchPoint Translations (multilingual support). TouchPoint Sites enables integrated custom church websites via Solertiae partnership. The company acquired PATH Engagement in 2026 to strengthen data-driven discipleship capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• TouchPoint ChMS (Church Management System) All-in-one cloud-based church management system built by ministry leaders for large and growing churches. Unifies giving, groups, care, check-in, communication, and mobile app into one connected ecosystem with a single people record database as the source of truth.
• TouchPoint Mobile App Custom-branded mobile application tailored to each church's ministries, registrations, and member journey. Includes mobile giving, prayer requests, engagement tracking, check-in, and personalized content based on groups and ministries.
• TouchPoint Giving Native online giving platform built directly into the church database. Supports one-time gifts, recurring donations, pledges, stock and crypto donations, automatic credit card updater, and branded customizable giving pages.
• Process Builder Church workflow automation tool that enables multi-step ministry workflows, automated task assignments, staff handoffs, and follow-up paths. Triggers emails and texts at configurable points for visitor follow-ups, member tracking, and pastoral care.
• Check-In Suite Comprehensive check-in system supporting 10+ methods including QR code scanning, phone number input, pre check-in via mobile app, building check-in, and secure check-out with security codes. Includes real-time classroom and check-in dashboards.
• Registrations Flexible event registration and management system supporting small groups, camps, retreats, mission trips with fundraising pages, ticketed events with assigned seating, and family registrations. Includes customizable form builder with drag-and-drop functionality.
• Scheduler Volunteer scheduling system enabling churches to configure teams, roles, and service times. Volunteers can sign up, request, and swap assignments; coordinators maintain oversight with automated reminders and coverage visibility.
• Church Communication Software Built-in email builder and two-way texting system integrated with member profiles. Supports analytics tracking (opens, bounces, unsubscribes), drip campaigns, and automated workflows for welcome emails and re-engagement.
• Tasks & Notes Pastoral care software for tracking ministry follow-ups, recording conversations, and organizing pastoral touchpoints. Includes keyword tagging, role-based privacy controls, search and management capabilities, and automated notifications.
• Engagement Insights Real-time engagement scoring system that calculates weekly scores based on attendance, giving, volunteer activity, event participation, and email engagement. Configurable weights and metrics allow churches to define essential activities and track member spiritual health.
• People Management (Member Database) Unified people record system serving as single source of truth for personal details, activities, communication, giving, roles, access, ministry touchpoints, engagement, and family members. Supports unlimited records with active-record-based pricing.
• TouchPoint Translations Multilingual church management software enabling churchgoers to access the platform in their preferred language. Currently supports Spanish with more languages planned. Languages can be toggled by users or managed by church administrators.
• TouchPoint Sites Custom church website builder powered by Solertiae, seamlessly integrated with TouchPoint database. Supports microsites to fully custom designs with drag-and-drop interface, integrated widgets for events, small groups, and media, without requiring coding skills.
• PATH Engagement Data-driven engagement solution acquired by TouchPoint in February 2026, enhancing the company's capabilities in helping churches see and engage people with greater discipleship insights.

Quantifiable outcome

• Reports can be ready every Monday for multi-site churches (e.g., Cross Church with 9K+ attendance)
• +5 more outcomes

Named customers36 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature10 records

Partnerships

Five partnerships are on record, tiered core and preferred.

• PATH EngagementcoreStrategic or Co-development Partner · 12 February 2026TouchPoint officially acquired PATH Engagement in February 2026, marking an important step in the company's mission to help churches see and engage people more effectively. PATH Engagement brings elevated data-driven discipleship capabilities to the TouchPoint ecosystem.
• SolertiaecoreTechnology or IntegrationSolertiae provides TouchPoint Sites, a custom church website builder that integrates directly with the TouchPoint database. The partnership enables churches to create beautiful, fully customizable websites with widgets for groups, events, small groups, media, and member opportunities. Solertiae offers hosting, domain migration, and ongoing website management.
• Powered By TextpreferredTechnology or IntegrationFaith-based texting service provider and preferred Ministry Partner of TouchPoint. Powered By Text provides a team of expert strategists who serve as an extension of church staff at no extra cost to manage accounts and teach proven texting strategies. Preferred status indicates highest level of integration and recommendation.
• Protect My MinistrycoreTechnology or IntegrationBackground check provider integrated into TouchPoint for volunteer screening. Churches can manage background checks for individuals and groups directly within the TouchPoint database to maintain safety standards, particularly for children's ministry and other sensitive serving areas.
• MinistrySafecoreTechnology or IntegrationBackground check provider integrated into TouchPoint for volunteer and staff screening. Works alongside Protect My Ministry to give churches multiple options for maintaining high security standards in ministry environments.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Tithe.ly: Church giving and engagement platform with mobile giving, texting, and church app products. Directly comparable on giving functionality (where TouchPoint differentiates with native stock/crypto support) and competes in the same church-segment market.
• Pushpay: Publicly listed (NZX/ASX) provider of church engagement and giving software, including Church Community Builder (ChMS) and Pushpay giving platform. Comparable in targeting large US churches, integrated giving-plus-management stack, and enterprise field sales motion, but with substantially more capital and broader product footprint.
• Breeze ChMS: Cloud-based church management system focused on small-to-mid-sized churches with people, giving, events, and check-in modules. Comparable core ChMS functionality, but positioned at lower price points and smaller churches than TouchPoint's enterprise target.
• Subsplash: All-in-one church engagement platform with mobile app, giving, media, and communication tools aimed at US churches. Directly overlaps with TouchPoint on mobile app, giving, and communications modules; differs in stronger consumer-app orientation.
• Planning Center: Direct competitor offering a suite of church management modules (People, Giving, Services, Groups, Check-Ins) targeted at mid-to-large churches. Comparable in product breadth, church-segment focus, and SaaS subscription model, though typically positioned in the mid-market tier where TouchPoint is more enterprise.
• Icon Systems (IconCMO): Established church management software provider offering IconCMO with membership, giving, accounting, and child check-in modules. Comparable full-suite ChMS functionality and US-church vertical, but with a smaller customer base and older interface design than TouchPoint.
• Shelby Systems (ShelbyNext): Long-standing church management software provider offering ShelbyNext Membership, ShelbyNext Giving, and ShelbyNext Financials. Directly comparable in serving US churches with integrated ChMS-plus-giving suite, though typically positioned for established mid-to-large churches.

Emerging players

• ChurchTeams: Church management software focused on small-to-mid-sized churches with people, groups, giving, and check-in features. Comparable on core ChMS modules but smaller scale and a more limited feature footprint than TouchPoint's enterprise all-in-one platform.
• Rock RMS: Open-source church management system with a developer-friendly architecture and large plugin ecosystem. Comparable in serving multi-site churches and offering workflow automation, but competes on openness and price rather than the integrated all-in-one positioning TouchPoint emphasizes.

Broad incumbents

• Blackbaud (church solutions): Large publicly traded vertical-SaaS provider (NASDAQ: BLKB) whose church solutions (formerly FellowshipOne) compete in the same US ChMS space. Comparable on enterprise-church target segment, but operates as a broad nonprofit/education incumbent rather than a church-specialist.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@TouchPointSoftware
• Facebookfacebook.com/touchpointsoftware
• Xx.com/touchpointsw

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TouchPoint Software