What AlterEGO does

AlterEGO is a privately held Ukrainian IT services company founded in 2008 and headquartered in Chernivtsi, Ukraine, with additional offices in Arlington, Virginia (US) and Lisbon, Portugal. Registered as ALTEREGO UKRAINE LTD, the company delivers web development, CRM implementation, UX/UI design, digital transformation consulting, and system integration services to mid-market and enterprise clients across at least eight industries including logistics, real estate, finance, agriculture, pharmacy, manufacturing, high-tech, and e-commerce. Named clients include Artwinery, TiYO, Spaitech, TutorJob, Modern Expo, Pas-Trans, Agrokalina, and Keystone Equities, among others.

The company's technical stack spans full-stack web development (React, Next.js, Node.js, TypeScript on the frontend; Laravel, Yii2, Golang, Java on the backend; PostgreSQL, MySQL, Redis for data) and CRM/ERP implementation partnerships with Pipedrive, Zoho, Uspacy, and RemOnline. Its proprietary differentiation lies in integration and interoperability services: ERP-CRM synchronization via RabbitMQ message queues, Make.com/Zapier-based no-code automation scenarios, and bespoke API integrations connecting websites, CRMs, ERPs, telephony (CloudTalk), messaging (Telegram, Viber), accounting (QuickBooks), and e-signature (DocuSign) systems.

AlterEGO operates a sales-led, project-based professional services model with custom quotes per engagement and multi-year support contracts for recurring revenue. The go-to-market leverages direct website consultation booking, an Upwork Top Rated Plus agency profile, Clutch and GoodFirms verified reviews, a company blog, and social media presence. The firm holds EBRD registered consultant status, which provides access to institution-backed digital transformation projects. Revenue is not publicly disclosed, and the firm has no external institutional or venture funding; ownership appears concentrated among the leadership team including CEO Artem Tykhonov, CTO Kyrylo Melnychuk, and COO Olena Melnychuk.

Name

AlterEGO

Legal name

ALTEREGO UKRAINE LTD

Website

https://alterego.digital

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

101–250 employees

Short description

AlterEGO is a Ukrainian IT services company founded in 2008 providing custom web development, CRM implementation (Pipedrive, Zoho, Uspacy), and system integration services to mid-market and enterprise clients across eight-plus industries globally.

Ownership category

akta.pro rank

Product category

Web Development Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

ERP/CRM/HRIS Implementation & Integration (BPAEAAAE)

akta.pro secondary industries

Enterprise Application Training, Change Management & Adoption Services (BPAEAGAN), Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO)

Keywords

• Web development services
• CRM implementation
• Digital transformation consulting
• UX/UI design services
• Business process automation

Headquarters

HQ city

Chernivtsi

HQ country

Ukraine

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Web Development Services: Custom website development, web application development, high-traffic website creation, and digital transformation services. Projects include corporate websites, online stores, landing pages, and business card websites.
2. CRM Implementation Services: Implementation and customization of CRM systems (Pipedrive, Zoho, Uspacy), including business process automation, integration with existing systems, and ongoing technical support.
3. UX/UI Design Services: Web design, UX/UI design of web applications, brand identity creation, and print design services.
4. Technical Support and Maintenance: Ongoing website support, DevOps, and CRM support services for existing clients, providing recurring revenue through long-term client relationships.
5. Integration Services: API integrations, Zapier integrations, and Make.com automation scenarios connecting multiple business systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Core offering

AlterEGO is a human-centred web development company that delivers custom website development (online stores, corporate sites, landing pages), CRM implementation and customization (Pipedrive, Zoho, Uspacy, RemOnline), web application development, UX/UI design, and business process integration services. The company covers the full project lifecycle from initial consulting and strategy through design, implementation, integration with ERP and third-party systems, and ongoing technical support. Services target mid-market and enterprise businesses across logistics, real estate, finance, agriculture, pharmacy, manufacturing, high-tech, and e-commerce verticals.

Product overview

AlterEGO is a human-centred web development company offering a comprehensive portfolio of digital services. The core offering consists of website development (online stores, corporate sites, landing pages), CRM implementation (Pipedrive, Zoho, Uspacy, RemOnline), web application development, digital transformation consulting, and integrations services. They provide end-to-end project support from initial concept through implementation and ongoing technical support. Their service stack is organized around three pillars: building/customizing CRM systems, developing websites and web applications, and integrating business systems via no-code platforms (Make, Zapier) or custom APIs. The company also resells and implements popular CRM platforms as a certified/authorized partner.

Differentiator

Problem solved

Functional benefit

Products and services

• Website Development Custom website development services including online stores, corporate websites, landing pages, and business card sites for businesses worldwide. Covers the full project lifecycle from design through implementation.
• CRM Implementation Implementation, configuration, and customization of CRM systems including Pipedrive, Zoho, Uspacy, and RemOnline for business clients. Includes process automation, system integrations, and custom workflow development.
• Web Development High-traffic web application development, custom CRM improvements, high-volume service development, and API integrations for business clients.
• Digital Transformation Consulting, strategy development, corporate portal implementation, website redesign, and automation solutions for business process modernization.
• Technical Support Ongoing technical support services including website maintenance, DevOps, and CRM support for existing clients on a recurring basis.
• UX/UI Design Web design, UX/UI design for web applications, brand identity creation, and print design services using Figma, Photoshop, CorelDraw, and Illustrator.
• Integrations Service integration using Zapier, Make (formerly Integromat), and custom API integrations to connect business systems including CRM, ERP, websites, telephony, email marketing, accounting, e-signature, and messaging platforms.

Quantifiable outcome

• Order processing speed increased 3x for Artwinery
• +3 more outcomes

Named customers17 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

Feature4 records

Partnerships

Five partnerships are on record, tiered minor and core.

• UpworkminorChannel Partner/ Reseller/ DistributorAlterEGO maintains a Top rated Plus agency profile on Upwork, using the platform to acquire international clients for web development and CRM implementation projects.
• PipedrivecoreTechnology or IntegrationAlterEGO is a certified implementer of Pipedrive CRM, having completed numerous CRM implementation projects for clients across various industries. The company implements, customizes, and automates Pipedrive workflows.
• ZohocoreTechnology or IntegrationAlterEGO implements Zoho CRM and related Zoho products as part of their CRM consulting services, offering clients alternatives to Pipedrive.
• UspacycoreTechnology or IntegrationAlterEGO implements and supports Uspacy as one of their primary CRM products, positioning it as a local/regional alternative for Ukrainian and international clients.
• Make.comcoreTechnology or IntegrationMake.com (formerly Integromat) is the primary no-code automation platform used by AlterEGO for building integration scenarios between CRM, website forms, and third-party services for clients. Widely referenced across client case studies.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Sigma Software: Ukrainian IT services and product company providing custom development, CRM implementation, and digital transformation for global clients; comparable service offering with broader scale and deeper product capabilities.
• ELEKS: Large Ukrainian IT services company delivering custom software development, CRM/ERP implementation, and digital transformation across industries; broader portfolio but overlapping service lines with AlterEGO.
• SoftServe: Major Ukrainian-headquartered IT services and digital transformation firm with offices across the US and EU; offers web development, CRM, and enterprise software consulting at much larger scale than AlterEGO.
• N-iX: Ukrainian IT services firm with delivery centers in Eastern Europe and sales offices in the US/UK; provides custom web/software development and system integrations similar to AlterEGO but at significantly larger scale.

Direct peers

• Binerals: Ukrainian web development and CRM implementation agency offering custom website development, Pipedrive/Zoho integrations, and business automation services; comparable mid-market IT services firm with similar geographic positioning.
• Limeup: Eastern European web development and CRM/ERP implementation agency offering custom integrations and business automation; closely comparable services and customer profile to AlterEGO.
• Computools: Ukrainian-origin software development company with US/EU offices offering web application development, CRM consulting, and integration services; comparable mid-size services peer with similar nearshore positioning.

Others

• Pipedrive Solutions Partners: Network of certified Pipedrive implementation and consulting firms; AlterEGO competes directly with regional partners in this network for Pipedrive rollout and customization work.
• Zoho Partner Network: Certified Zoho implementation and consulting partners globally; AlterEGO competes within this channel for Zoho CRM rollout, customization, and integration engagements.

Emerging players

• B12: AI-augmented website builder and CRM-enabled client engagement platform; competes for SMB and mid-market clients seeking bundled web + CRM solutions but delivers through a more productized model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@alterego.digital.agency
• Facebookfacebook.com/alterego.digital
• LinkedInlinkedin.com/company/alterego
• Instagraminstagram.com/alterego.digital

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AlterEGO