What Belfabriek does

Belfabriek is a privately held Dutch telecommunications company founded in 2000 and headquartered in Den Haag, Netherlands, operating as a licensed telecom operator in 13 countries with phone number availability in 26+ markets across Europe, North America, Latin America, Asia Pacific, and Oceania. The company provides virtual business phone numbers — including Dutch 0800, 0900, 088, and 085 number ranges, local geographic numbers, and international DIDs — combined with a cloud-based phone system comprising desk phones, a Linphone-based softphone, a web dashboard, a team dashboard, and a fixed-number-on-mobile routing product. Its proprietary IVR platform supports call routing, queues, calendar-based routing, peak-traffic management, VIP lists, PIN code routing, deny lists, file- and GitHub-based routing, an IVR toolkit, and dedicated IVR servers. AI-enabled features include a voicebot for structured conversations and a text-to-speech generator supporting 199+ languages, marketed through a claimed direct AI integration with the lowest latency for voicebot use cases.

The business model is subscription-based, with monthly recurring revenue from each phone number bundled with the full feature set, complemented by pay-per-use call rates and international number subscriptions. Belfabriek's go-to-market combines a self-serve online storefront on belfabriek.nl with immediate number activation, an SEO-driven content and knowledge-base presence, expert consultation for mid-market and enterprise buyers, and — launching in Q2 2025 — a select partner and reseller channel targeting VoIP resellers and voicebot pioneers. Customer segments span webshops, inbound call centers, international SMBs, government, healthcare, travel, construction, and fashion/retail, with named logos including loveholidays, AutoScout24, CCV, Prowise, Swiss Sense, and Springer One alongside long-tail SMB tenants. The company operates a wholly-owned subsidiary in Sofia, Bulgaria (established 2012) and a CallFactory subsidiary for infrastructure and CDN services, is GDPR-compliant, and has no disclosed venture funding, M&A, or institutional investment.

Name

Belfabriek

Legal name

Belfabriek

Website

https://belfabriek.nl

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Belfabriek is a Dutch licensed telecom operator founded in 2000 that provides virtual business phone numbers and a cloud-based VoIP phone system with proprietary IVR, AI voicebot, and text-to-speech capabilities across 26+ countries, serving SMBs, webshops, call centers, and international companies on a subscription basis.

Ownership category

akta.pro rank

Product category

Cloud Telephony Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM), Voice Assistants & Voice UI (VUI) (HDAAAFAD), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

Keywords

• Cloud telephony services
• Virtual phone numbers
• VoIP business communications
• IVR menu systems
• Call center software

Headquarters

HQ city

Den Haag

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Operations, Personnel, Marketing or Sales

Revenue model

1. Virtual Phone Numbers: Monthly subscription fees for business phone numbers including 0800, 0900, 085, 088, and local geographic numbers. Numbers are activated immediately with all features included.
2. Phone System Platform: Cloud-based phone system with features like call routing, voicemail, team dashboards, and analytics included with number subscriptions.
3. Call Recording & Voicemail: Call recording and digital voicemail services for quality control and message management.
4. International Numbers: Phone numbers in multiple countries including Belgium, Germany, France, UK, USA, Italy, Poland, Austria, Sweden, Switzerland, Ireland, and other markets.
5. Partner/Reseller Channel: Q2 launch of partner channel for telecom and IT companies to resell Belfabriek's platform with their own margins.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

Belfabriek provides virtual business telephone numbers (0800, 0900, 088, 085, local geographic, and international numbers) bundled with a cloud-based VoIP phone system. The offering includes proprietary IVR menu routing, AI voicebots, text-to-speech generation in 199+ languages, call queues, call recording, smart voicemail, calendar-based routing, and analytics, delivered as a subscription service with same-day activation.

Product overview

Belfabriek is a European telecom provider offering a unified virtual phone number and cloud-based phone system platform. The core product is a portfolio of business phone numbers (0800, 0900, 088, 085, local, and international) combined with a comprehensive phone system comprising desk phones, softphone (Linphone), web portal, team dashboard, and fixed number on mobile. The platform includes extensive add-on features including IVR menus, AI voicebots, text-to-speech generators, call queues, call recording, calendar-based routing, peak traffic management, VIP lists, call filtering, smart voicemail, whisper tones, call analytics, PIN code routing, deny lists, file-based/GitHub routing, IVR toolkit, dedicated IVR servers, and custom telephony solutions. Belfabriek operates as a licensed telecom operator in 14 EU countries with 25 years of experience.

Differentiator

Problem solved

Functional benefit

Brands

• Belfabriek App: Mobile application for iOS and Android that allows users to manage phone numbers, view call statistics, and modify destinations in real-time.
• CallFactory

Products and services

• Virtual Phone Numbers (Telefoonnummers) Portfolio of virtual business phone numbers including 0800 toll-free, 0900 premium-rate, 088 and 085 national business numbers, local geographic Dutch numbers, and international numbers across 26+ countries, designed for businesses of all sizes needing a professional telephony presence.
• Cloud Phone System (Telefoonsysteem) Cloud-based VoIP phone system providing desk phone integration, Linphone softphone for Mac/Windows/Linux, web dashboard, team availability management, and routing of the business number to mobile devices for teams.
• Voicebot AI-powered automated voice assistant that conducts structured conversations, answers FAQs, and routes remaining calls to appropriate staff, designed for customer service automation with direct AI integrations.
• Text-to-Speech Generator AI-driven text-to-speech tool that generates professional voice messages, welcome greetings, and phone menu recordings in 199+ languages and voice variants for business phone systems.
• Phone Number Owner Lookup (Eigenaar Telefoonnummer Opzoeken) Reverse phone number lookup utility that identifies businesses and services behind Dutch telephone numbers including 0800, 088, 0900, and mobile numbers, respecting privacy regulations.
• Linphone Softphone (Mac, Windows & Linux) Software phone client for Mac, Windows, and Linux that enables making and receiving business calls directly from a computer or mobile device without dedicated hardware.
• Partnerkanaal (Partner/Reseller Channel) Wholesale/reseller program enabling VoIP resellers and voicebot companies to offer Belfabriek's AI-ready telecom platform to their own end customers, with migration support and partner margins.

Quantifiable outcome

• Numbers can be activated same business day with no waiting time
• +2 more outcomes

Named customers15 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• VoIP ResellerscoreChannel Partner/ Reseller/ Distributor · 1 January 2025Select partner channel targeting VoIP resellers who want to migrate to a better, future-proof platform. Partners receive hands-on migration support, better margins, and access to a modern IP stack that grows with their business.
• Voicebot PioneerscoreStrategic or Co-development Partner · 1 January 2025Voicebot companies with high ambitions seeking full support to grow in this rapidly changing new industry. Partners benefit from lowest latency for faster voice experiences, direct AI integrations, and hands-on support for scaling.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Voys: Dutch VoIP and cloud telephony provider serving SMBs with virtual numbers, hosted PBX, and call routing. Closest direct peer by geography, target customer, and product scope.
• VoIPGRID: Netherlands-based hosted VoIP platform offering virtual numbers, PBX features, and mobile/desktop apps for SMBs. Comparable in size, target segment, and cloud telephony product set.
• RoutIT: Dutch wholesale VoIP and telephony provider serving resellers and SMBs with hosted PBX and number services. Direct competitor in the Dutch channel partner and SMB telephony segment.
• Telco Village: Dutch VoIP operator offering virtual business numbers, hosted telephony, and call center features to SMBs. Closely comparable in product set and Dutch SMB target market.

Broad incumbents

• KPN: Largest incumbent telecom operator in the Netherlands offering fixed, mobile, and hosted business telephony. Competes with Belfabriek in business numbers and cloud telephony but as part of a much broader portfolio.
• Sinch: Global CPaaS provider with strong European roots offering voice, messaging, and number services. Overlaps with Belfabriek on international numbers and cloud telephony, but at significantly larger scale.
• Twilio: Global cloud communications platform offering programmable voice, VoIP, and AI voice APIs. Competes with Belfabriek's voice platform and AI voicebot capabilities, but at vastly greater scale and capital base.
• Bandwidth: Global communications platform providing voice, messaging, and international number services to enterprises. Comparable in international number provisioning and enterprise voice platform capabilities.

Emerging players

• MessageBird (Bird): European-headquartered cloud communications platform offering CPaaS, voice, and numbers across many of the same geographies. Comparable in international number footprint and AI-enabled voice roadmap.
• 3CX: International software PBX provider offering hosted and on-premises telephony with AI features. Comparable in cloud PBX positioning and SME target customer, though with a global rather than EU-centric footprint.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• GitHubgithub.com/belfabriek
• LinkedInlinkedin.com/company/augmont-gold

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Belfabriek