TelNet Worldwide

What TelNet Worldwide does

TelNet Worldwide, operating commercially as IPFone, is a privately held, family-owned unified communications provider headquartered in Miami, Florida (with legacy roots in Troy, Michigan), founded circa 1996. The company delivers cloud-based business communications to more than 8,000 corporate accounts in the United States, reporting a 99.5% customer retention rate. Its offering spans VoIP business phone systems, UCaaS bundles (including 'IPFone With Webex' and Microsoft Teams Direct Routing), an AI-driven contact center, and internet/security services (SD-WAN, fiber, 5G wireless). A Cisco Certified Partner, IPFone's core stack runs on Cisco infrastructure with a 99.99% uptime SLA on the cloud phone system and 99.999% on Webex integration.

The product portfolio is modular and subscription-based, with quote-based pricing, free installation for 5+ seats, a 6-month written satisfaction guarantee, and no required contracts. Beyond core communications, IPFone has layered an AI suite across the stack, including AI Receptionist, AI Voice Agents, AI Call Protect, AI Call Recording with sentiment analysis (including a HIPAA-compliant variant), AI Collection Agent, and Custom AI Integration. The company integrates natively with major business platforms (Salesforce, HubSpot, Zoho, ServiceNow, Slack, Google Workspace), and operates a reseller/referral channel program via PartnerHub alongside direct enterprise sales and self-service portals (MyPBX, BillCenter). Vertical focus spans healthcare, legal, hospitality, construction/real estate, financial services, food & beverage, med spa/beauty, manufacturing, marketing agencies, and retail.

Name

TelNet Worldwide

Legal name

IPFone

Website

https://telnetww.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

TelNet Worldwide (operating as IPFone) is a family-owned, U.S. cloud communications provider delivering VoIP, UCaaS, contact center, internet/SD-WAN, and AI-powered voice solutions to 8,000+ mid-market and enterprise business customers across multiple regulated verticals including healthcare, legal, hospitality, and financial services.

Ownership category

akta.pro rank

Product category

Cloud Communications and VoIP Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired Telecommunications Carriers (517111), All Other Telecommunications (5178)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM), Telehealth Contact Center, Virtual Front Desk & Messaging (HLALAKAG)

Keywords

• Cloud communications
• VoIP phone systems
• Unified communications
• Business internet services
• AI communication tools

Headquarters

HQ city

Troy

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. UCaaS & Business Phone Subscriptions: Recurring monthly/annual subscription revenue from cloud phone systems, VoIP, and UCaaS services including Webex integration
2. Contact Center Solutions: Subscription-based contact center platform with AI-driven routing, omnichannel support, and CRM integrations
3. Internet & Security Services: Business fiber internet, SD-WAN, and cybersecurity services as standalone or bundled subscriptions
4. AI Solutions: AI-powered communication add-ons including receptionist, voice agents, call recording, and custom integrations
5. Professional Services: White-glove onboarding, installation, training, and dedicated project management included with service delivery

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

TelNet Worldwide provides business communications products and services, including cloud-based VoIP phone systems, unified communications as a service (UCaaS), AI-powered communication tools (AI Receptionist, Voice Agents, Call Protect, Recording), contact center solutions, SIP trunking, and business internet services. Built on Cisco infrastructure with white-glove onboarding, the offering targets mid-market and enterprise customers across industries such as healthcare, legal, hospitality, financial services, construction, manufacturing, and retail.

Product overview

IPFone is a unified communications provider offering a modular portfolio of cloud-based business communications products. The core offering includes AI-powered business phone systems (VoIP), UCaaS solutions (IPFone With Webex, Microsoft Teams Direct Routing), and AI contact center solutions. These are complemented by internet and security services (SD-WAN, High-Speed Internet, Wireless Internet), SIP trunking, and mobile solutions (IPFoneGO!). The AI product line comprises AI Receptionist, AI Voice Agents, AI Call Protect, AI Call Recording, AI Collection Agent, and Custom AI Integration. All products are available independently or in combination, and the company provides white-glove onboarding, free installation, and 24/7 US-based support built on Cisco infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Phone System (VoIP) Cloud-based VoIP phone system built on Cisco infrastructure with 99.99% uptime SLA, featuring cloud PBX, mobile/desktop apps, auto-attendant, call routing, voicemail-to-email with transcription, and analytics dashboards. Designed for business operations across multi-seat deployments.
• IPFone With Webex Fully integrated unified communications solution combining IPFone voice service with Cisco Webex Meetings, calling, and team messaging. Delivered and supported by TelNet Worldwide/IPFone with 99.999% uptime SLA.
• Microsoft Teams Direct Routing Integration service that enables IPFone premium calling features within the Microsoft Teams environment, providing direct routing for business customers using Teams as their collaboration platform.
• Cloud Contact Center AI-driven scalable contact center solution with intelligent call routing, omnichannel support (voice, chat, email, SMS), real-time performance dashboards, CRM integration, and HIPAA-compliant call recording capabilities.
• AI Receptionist AI-powered virtual receptionist that answers every call instantly with natural language processing, provides intelligent routing and escalation, appointment booking, intake, and 24/7 availability with zero downtime.
• AI Voice Agents Autonomous AI agents that handle lead intake, follow-ups, and reminders automatically with custom workflows, supporting both outbound and inbound calls with CRM integration for lead management.
• AI Call Recording & Conversation Intelligence AI-powered call recording with transcription, sentiment analysis, and automatic surfacing of key moments. Includes a HIPAA-compliant version for healthcare organizations.
• SIP Trunking Cloud-connected SIP trunking service that reduces operational costs and increases efficiency for business communications by connecting premises equipment to the cloud.
• SD-WAN Software-defined wide area networking service with 100% centralized cloud management for security, networking, and application control across multiple business locations.
• High-Speed Internet Dedicated business fiber internet service providing improved accessibility and browsing speeds for business operations.
• Wireless Internet Unlimited 5G wireless internet service for businesses offering fast, reliable connectivity with no data caps and continuous availability.
• IPFoneGO! Business mobility solution featuring a dedicated eSIM line with no apps required, providing a separate business communications line for mobile users.
• EasyPBX Simplified PBX solution designed for easy business phone system management and administration.
• POTSBOX Pro (POTS Replacement) POTS (Plain Old Telephone Service) replacement solution that enables migration of legacy analog phone lines to modern VoIP communications.
• Phones and Hardware Physical VoIP phones and hardware devices offered alongside the business communications services portfolio.

Quantifiable outcome

• 99.999% uptime SLA
• +3 more outcomes

Named customers16 records

Segments11 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature7 records

Partnerships

Eight partnerships are on record, tiered core and standard.

• CiscocoreTechnology or IntegrationCisco Certified Partner providing IPFone with Webex infrastructure and platform capabilities. IPFone offers 'IPFone With Webex' as a fully integrated solution featuring IPFone voice with Cisco Webex Meetings, calling, and messaging.
• MicrosoftcoreTechnology or IntegrationMicrosoft Teams Direct Routing integration allowing IPFone customers to integrate premium calling features with Microsoft Teams solutions.
• SalesforcecoreTechnology or IntegrationNative CRM integration with Salesforce for contact center and AI voice agent workflows including call logging, lead management, and customer data synchronization.
• HubSpotcoreTechnology or IntegrationNative CRM integration with HubSpot for AI voice agent workflows, call tracking, and marketing/sales communication alignment.
• Zoho CRMstandardTechnology or IntegrationNative CRM integration with Zoho CRM for contact center workflows and communication management.
• ServiceNowstandardTechnology or IntegrationNative integration with ServiceNow for enterprise workflow automation and IT service management communication flows.
• SlackstandardTechnology or IntegrationIntegration with Slack for team collaboration and communication notification workflows.
• Google WorkspacestandardTechnology or IntegrationNative integration with Google Workspace for calendar sync, email, and collaboration tool interoperability.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• RingCentral: RingCentral is a leading cloud UCaaS and CCaaS provider offering cloud PBX, voice, messaging, video, and contact center solutions to mid-market and enterprise businesses. It is the most direct comparable to IPFone's core VoIP/UCaaS/Contact Center portfolio, scaled to thousands of employees and global reach.
• 8x8: 8x8 provides cloud voice, contact center, video, and chat as a unified platform, with a strong mid-market focus that closely matches IPFone's customer profile. Comparable in offering breadth (UCaaS + CCaaS + AI features) and mid-market enterprise GTM motion.
• Nextiva: Nextiva is a UCaaS provider targeting SMB and mid-market businesses with cloud phone, contact center, and CRM-adjacent communications tools. Closely mirrors IPFone's value proposition of bundled voice, contact center, and CRM integrations for growing businesses.
• Vonage (Ericsson): Vonage offers cloud communications APIs, UCaaS, and contact center solutions with strong mid-market presence. Comparable to IPFone on hosted telephony and SIP trunking; now part of Ericsson adds scale in network APIs and 5G.
• Dialpad: Dialpad provides AI-powered cloud communications, contact center, and sales coaching built on proprietary AI. Directly comparable to IPFone's AI-focused voice agent, transcription, and conversation intelligence roadmap.
• Mitel: Mitel delivers cloud and hybrid UCaaS solutions (MiCloud, MiVoice) primarily to mid-market and enterprise customers. Similar in offering and customer profile to IPFone, with comparable focus on contact center and SIP trunking for multi-site businesses.
• GoTo (formerly Jive): GoTo provides cloud phone (GoTo Connect), contact center, and remote work tools for SMB and mid-market. Highly comparable in target customer, product bundling, and white-glove onboarding style versus IPFone.
• Ooma: Ooma delivers cloud-based VoIP, contact center, and communication services primarily to SMB and mid-market. Comparable to IPFone in hosted PBX, internet failover, and tiered communications product model.

Broad incumbents

• Zoom (Zoom Phone): Zoom Phone is the cloud PBX offering from Zoom, leveraging Zoom's massive meeting user base. It overlaps IPFone's hosted telephony product, especially in SMB and mid-market, where Zoom's brand and bundled meetings/phone offering exert pricing pressure.
• Microsoft Teams Phone: Microsoft Teams Phone is the cloud calling component within Microsoft 365, integrated deeply with Teams for collaboration. IPFone already offers Microsoft Teams Direct Routing, but Teams Phone is also a competing native offering for IPFone's mid-market customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/telnetww
• Facebookfacebook.com/telnetww
• LinkedInlinkedin.com/company/128502

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TelNet Worldwide