ChatBotKit

What ChatBotKit does

ChatBotKit, operated by CBK.AI LTD (Company Number 16132916) and headquartered at 86-90 Paul Street, London, is a conversational AI and agentic platform that enables businesses to build, deploy, and manage AI agents across websites, messaging channels, and internal applications. The core platform product, AI Agents, provides a visual no-code builder augmented by ready-made solution blueprints (e.g., Proactive Zendesk Support Agent, WhatsApp Commerce Concierge, Operations Manager Agent, Website Assistant) that combine an agent, knowledge base, abilities, and integrations deployable as-is or customizable. Underlying technology wraps multiple third-party foundation models — OpenAI, Anthropic, Google Cloud, DeepSeek, Groq, Mistral, Perplexity — routed through AI Gateway integrations on Vercel and Cloudflare, with Pinecone as the vector store and Hetzner/PlanetScale providing European data residency. The platform extends into AI Widgets (embeddable website chat with theme designer, vision, attachments, realtime voice, math expressions), AI Messaging (native deployment to Slack, Discord, WhatsApp, Telegram, Messenger, Google Chat, Microsoft Teams), AI Enterprise (custom internal chat, advanced crawling, SLAs), AI Whitelabel for resellers, AI On-Prem for air-gapped deployments, AI SDKs (including a React SDK), and an experimental CBK Labs suite (Code Factory, Media Graph, Note Stream). A Hub marketplace and Discord community host community-contributed blueprints, bots, datasets, and skillsets.

The company operates a freemium-to-enterprise SaaS model with a Free tier, Basic at $25/month, Pro at $65/month (including 2M credit tokens and 50K messages), and a custom Enterprise tier offering dedicated account executives, SLAs, unlimited crawling, and custom branding. Go-to-market is hybrid: product-led self-serve with prominent 'Deploy Now' CTAs and ready-made blueprints for long-tail builders, paired with a nascent enterprise field-sales motion (Business Development Manager role) targeting B2B SaaS, e-commerce, EdTech, and government. Disclosed scale signals include 50,000+ businesses and builders, 1M+ monthly agent interactions, and 10M+ messages handled. Named reference customers span enterprise search (Quench), healthcare charity (DEBRA UK), K-12 education (Elggo), government/cultural heritage (FARO), and LATAM tech (Intelliway). Self-attested compliance includes GDPR, CCPA, ISO 27001/27017/27018, SOC 2 Type 2, and EU MDR with 2021 Standard Contractual Clauses, supporting both EU residency and enterprise procurement requirements. The company is private, no parent or funding round is disclosed, and it is currently hiring Full Stack Developer and Business Development Manager roles.

Name

ChatBotKit

Legal name

CBK.AI LTD

Website

https://chatbotkit.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

ChatBotKit is a London-based conversational AI platform that lets businesses build, deploy, and manage AI agents across websites, messaging channels, and internal apps using ready-made blueprints, multi-LLM orchestration, and a freemium-to-enterprise SaaS model.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Team Messaging & Chat (BPAMAMAA), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• Conversational AI platform
• AI agent builder
• No-code chatbot platform
• Multi-channel messaging AI
• Enterprise AI agents

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription SaaS: Tiered subscription model with Free, Basic ($25/month), Pro ($65/month), and Enterprise plans. Revenue based on monthly/annual subscriptions with credit token allocations per tier.
2. Usage-Based Credits: Credit token system where higher tiers include more tokens for AI model interactions. Basic tier includes 1M tokens/month, Pro includes 2M tokens/month.
3. Enterprise Custom Pricing: Custom enterprise agreements with dedicated account executive, premium support, SLAs, unlimited crawling, and custom branding.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

ChatBotKit provides a conversational AI platform for building, deploying, and managing AI agents that automate support, sales, and operations workflows. The platform offers ready-made solution blueprints, a visual no-code builder, and multi-channel deployment across websites, Slack, Discord, WhatsApp, Telegram, Messenger, Google Chat, and Microsoft Teams. It supports multiple AI model providers, custom datasets/skillsets, enterprise security (GDPR/CCPA), and developer APIs/SDKs for custom integrations.

Product overview

ChatBotKit is a conversational AI platform organized as a unified platform-plus-modules architecture. The core product is AI Agents — a visual no-code platform for building, deploying, and managing AI agents from ready-made blueprints or custom designs. This core is extended by AI Widgets (embeddable website chat widgets with extensive theming and feature capabilities), AI Messaging (multi-channel deployment across Slack, Discord, WhatsApp, Telegram, Messenger, Google Chat, and Microsoft Teams), AI Enterprise (custom-branded, on-premises, and SLA-backed deployment for large organizations), and AI Whitelabel (reseller-ready white-label chatbot solutions). The AI Platform at cbk.ai provides the underlying developer infrastructure and API, supplemented by AI SDKs (including a React SDK), a Widget Playground for visual theme design, and CBK Labs for experimental apps (Media Graph, Note Stream, Code Factory). A Hub marketplace enables community-contributed blueprints, bots, datasets, skillsets, and collections. The platform supports multiple AI model providers (OpenAI, Anthropic, Google Cloud, DeepSeek, Groq, Mistral, Perplexity) and is positioned for use cases spanning customer support, sales, revenue operations, education, healthcare, and cultural heritage.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Agents Core platform product for building, deploying, and managing AI agents that automate business processes across support, sales, and operations. Agents can be created from ready-made solution blueprints or designed from scratch with a visual no-code interface. For businesses and developers seeking process automation.
• AI Widgets Embeddable conversational AI widget for websites that answers visitors instantly and captures leads around the clock. Customizable themes, mobile optimization, one-line script tag embed, works on static sites, SPAs, WordPress, Shopify, and any HTML-supporting platform. For businesses seeking website engagement and lead capture.
• AI Messaging Integration product for deploying AI agents across messaging platforms including Slack, Discord, WhatsApp, Messenger, Telegram, Google Chat, and Microsoft Teams. Enables users to get answers and take action within the tools they already use. For organizations seeking channel-specific conversational AI deployments.
• AI Enterprise Enterprise-tier offering for transforming organizations with intelligent AI agents and powerful search capabilities. Includes custom internal chat applications, advanced website crawling, custom branding, custom domains, premium support with SLAs, and unlimited crawling. For large organizations with complex enterprise compliance and integration needs.
• AI Whitelabel Whitelabel solution for businesses and agencies that want to create their own branded chatbots. Allows resellers and partners to rebrand and resell ChatBotKit's conversational AI capabilities under their own brand identity. For agencies, resellers, and partner organizations.
• AI On-Prem On-premises deployment option for organizations requiring data residency, private cloud hosting, or air-gapped environments. Provides full platform capabilities within the customer's own infrastructure. For organizations with strict data residency and security requirements.
• AI Platform Underlying developer platform at cbk.ai for building and deploying AI agents across apps, websites, and messaging platforms. Provides programmatic access to models, actions, reports, and limits configuration for technical users. For developers and engineering teams building custom integrations.
• AI SDKs Software development kits enabling developers to integrate ChatBotKit's conversational AI into their own applications. Includes TypeScript SDK and React SDK with production-ready components and client-side functions for real-time data handling. For engineering teams building custom conversational AI experiences.
• CBK Labs Experimental application laboratory showcasing AI-powered tools including Media Graph (AI image composition on a canvas), Note Stream (live meeting note capture and transcription), and Code Factory (self-provisioning coding agents that run GitHub tasks unattended). For developers and creators exploring AI capabilities.

Quantifiable outcome

• 30% increase in student wellbeing in controlled trial of 12,000 students across 32 schools
• +2 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration44 records

AI capability12 records

Feature9 records

Partnerships

Twelve partnerships are on record, tiered core infrastructure.

• Hetznercore infrastructureTechnology or Integration · 10 June 2026Core platform private cloud infrastructure provider based in Germany. Processes all platform data including conversations, user data, and stored files within the European Union.
• PlanetScalecore infrastructureTechnology or Integration · 10 June 2026Core database service for structured platform data including user accounts, bots, datasets, conversations, and messages.
• Vercelcore infrastructureTechnology or Integration · 10 June 2026Application hosting, API, and AI Gateway for request/response data, application logs, session data, and conversation messages submitted to AI models.
• Amazon Web Servicescore infrastructureTechnology or Integration · 10 June 2026Data hosting, AI models and services including stored files, AI model inference, PII scanning via AWS Comprehend, and email delivery via SES.
• Cloudflarecore infrastructureTechnology or Integration · 10 June 2026AI models integration through Cloudflare AI Gateway. Processes conversation messages and context submitted to AI models.
• OpenAIcore infrastructureTechnology or Integration · 10 June 2026AI models provider for conversation messages and context processing.
• Pineconecore infrastructureTechnology or Integration · 10 June 2026Vector database for AI models processing dataset content and conversation data.
• Upstashcore infrastructureTechnology or Integration · 10 June 2026Data hosting for cache and queue services including ephemeral session data, job queue payloads, and rate-limiting counters.
• Stripecore infrastructureTechnology or Integration · 10 June 2026Payment processing for billing information, subscription data, and payment method metadata.
• Zendeskcore infrastructureTechnology or Integration · 10 June 2026Customer support platform for support ticket content and user contact information shared in support interactions.
• Twilio SendGridcore infrastructureTechnology or Integration · 10 June 2026Transactional email services for email addresses, email content for transactional notifications and account communications.
• Google Cloudcore infrastructureTechnology or Integration · 9 June 2026AI models integration for conversation messages and context processing.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Botpress: Botpress is a conversational AI platform for building, deploying, and managing chatbots across channels with a visual builder. It is a direct competitor to ChatBotKit in the no-code chatbot platform category with similar PLG and enterprise tiers.
• Tidio: Tidio is an SMB-focused customer service chatbot platform combining live chat, AI agents, and help desk features. It directly competes with ChatBotKit's SMB widget and messaging product for similar e-commerce and SaaS customers.
• Voiceflow: Voiceflow is a conversational AI design and orchestration platform used by enterprises to build multi-modal chat and voice agents. It overlaps with ChatBotKit's AI Agents and Realtime Voice capabilities and is a frequent direct competitor.
• ManyChat: ManyChat is a chat marketing platform focused on Instagram, WhatsApp, Messenger, and SMS automation for SMBs. It competes with ChatBotKit's messaging product for the same multi-channel, SMB customer base.
• Rasa: Rasa is an open-source conversational AI platform with PRO and enterprise editions for building customizable AI assistants. It is a direct competitor in the agent framework category, particularly for developer-led and enterprise deployments.

Broad incumbents

• Intercom: Intercom is a customer service platform with Fin AI agent capabilities baked into a broader helpdesk, messaging, and product suite. It is a broad incumbent competitor offering overlapping AI agent features as part of a much wider portfolio.
• Zendesk: Zendesk is a customer support platform with AI agents and bots integrated into its ticketing suite. It is a broad incumbent that ChatBotKit's Proactive Zendesk Support Agent integrates with and competes against for enterprise support automation spend.
• Salesforce: Salesforce bundles Einstein Bots and Agentforce into its CRM and customer 360 platform. ChatBotKit's Agentic AI for Salesforce page shows it both integrates with and competes against Salesforce for AI agent deployments on enterprise CRM data.
• LivePerson: LivePerson is an established conversational AI and messaging platform for enterprise customer engagement. It overlaps with ChatBotKit's messaging and enterprise products and represents a larger incumbent alternative in the same category.

Emerging players

• Cognigy: Cognigy is an enterprise conversational and agentic AI platform specializing in contact center automation. It targets large enterprise customers similar to ChatBotKit's Enterprise tier with overlapping voice and chat agent capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/chatbotkit
• GitHubgithub.com/chatbotkit
• YouTubeyoutube.com/@chatbotkit
• LinkedInlinkedin.com/company/chatbotkit

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ChatBotKit