Genex Infosys
Genex Infosys PLC is a Bangladesh-based BPM and IT services company providing customer experience, back-office, digital transformation, and training services to enterprise clients in telecom, banking, government, and pharmaceuticals across South and Southeast Asia.
- Company typePublic
- Founded2012
- HeadquartersDhaka, Bangladesh
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Genex Infosys does
Genex Infosys PLC is a Bangladesh-based business process management (BPM) and IT services company founded in 2012 and headquartered in Dhaka, with an additional operations center in Chattogram. The company delivers customer experience management, back-office management, digital transformation, and training services to enterprise clients in telecom, banking and financial services, government, and pharmaceuticals. Genex became the first publicly listed ITeS company in Bangladesh following its IPO on the Dhaka Stock Exchange in February 2019, trading under the ticker GENEX, and sits within the UK-based IPE Group conglomerate.
The company's service portfolio spans four lines: omni-channel contact center operations, back-office management (RPA, analytics, HR, KYC), digital transformation (AI/automation, cyber security, cloud, SaaS), and training and skill development. The technology stack combines third-party platforms — UiPath for robotic process automation, Oracle Cloud Infrastructure for cloud migration, Microsoft Dynamics 365 for ERP, and Siemens enterprise software — with internally developed AI Chat Bot and AI Voice Bot solutions, Generative AI, NLP, and speech/audio analytics. Genex operates five delivery centers across South and South-East Asia and processes 170M+ customer interactions annually under ISO 9001 and ISO 27001 certifications.
Genex earns revenue primarily through multi-year managed services contracts and project-based digital transformation engagements on a quote-based enterprise pricing model. Anchor clients include the National Board of Revenue (10-year VAT contract worth Tk 10 billion), Standard Chartered Bangladesh, City Bank, Banglalink, Grameenphone, and icddr,b, with international accounts such as Telenor Myanmar. The company employs 4,000+ people and has 130+ global technology partnerships supporting both delivery and distribution. Revenue mix is not publicly disclosed, and customer concentration in the top anchors is high relative to a typical diversified BPO.
Genex Infosys firmographics
Firmographics- Name
- Genex Infosys
- Legal name
- Genex Infosys PLC
- Website
- https://genexinfosys.com
- Company type
- Public
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Genex Infosys PLC is a Bangladesh-based BPM and IT services company providing customer experience, back-office, digital transformation, and training services to enterprise clients in telecom, banking, government, and pharmaceuticals across South and Southeast Asia.
- Ownership category
- akta.pro rank
Genex Infosys industry classification
Industry- Product category
- IT Services & Business Process Outsourcing
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH)
- akta.pro secondary industries
- Enterprise Application Data Migration & Master Data Management Services (BPAEAGAJ), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)
Keywords
Where Genex Infosys is headquartered
LocationHeadquarters
- HQ city
- Dhaka
- HQ country
- Bangladesh
- HQ region
- Asia
Offices4 records
Markets served
Genex Infosys business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Business Process Outsourcing Services: Customer experience management, back-office operations, and contact center services provided to enterprise clients on contractual basis. Revenue generated through managed service agreements with telecom, BFSI, and government clients.
- IT Services & Digital Transformation: Digital transformation consulting, cloud services, cyber security, and technology solutions. Includes SaaS offerings and enterprise application services.
- Training & Skill Development: Skill development and training services including curriculum development, competency tracking, and assessment solutions.
- Technology Distribution: Distribution of Siemens software offerings and Oracle solutions across Bangladesh market.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise managed services contracts |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels7 records
Genex Infosys product offering
Product offeringCore offering
Genex Infosys is a business process management and IT services company that delivers Customer Experience Management (omni-channel contact center, social media, sales campaigns), Back-Office Management (RPA, analytics, HR, KYC), Digital Transformation & Solutions (AI/automation, cloud, cyber security, SaaS), and Training & Skill Development services to enterprise clients in telecom, banking, government, and retail sectors.
Product overview
Genex Infosys is a Business Process Management (BPM) and IT services company providing a comprehensive portfolio of four integrated service lines: Customer Experience Management (omni-channel contact center, social media, sales campaigns), Back-Office Management (RPA, analytics, HR services, KYC), Digital Transformation & Solutions (AI/automation, cloud services, cyber security, SaaS), and Training & Skill Development. The company operates as a service provider rather than a software product company, offering these services to enterprise clients across telecom, banking, government, and retail sectors. Key technology offerings include AI-powered Chat and Voice Bots, Robotic Process Automation using UiPath, and Oracle Cloud Infrastructure implementations. The company was listed on Dhaka Stock Exchange in 2019 and serves as the largest BPO company in Bangladesh.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Experience Management
Quantifiable outcome
- 170 million+ customer interactions managed per year
- +3 more outcomes
Companies that use Genex Infosys
Customer profileNamed customers13 records
Segments5 records
Ideal customer profiles4 records
Genex Infosys technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature6 records
Genex Infosys partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered minor, core and major.
- Red Sea Gateway Terminal Bangladesh Limited (RSGT)minorStrategic partnership agreement for logistics and operations services.
- Whaleco Technology LimitedminorStrategic business agreement documented in investor relations.
- National Board of Revenue (NBR)core10-year partnership to help NBR boost VAT collection countrywide. Genex required to install electronic devices and sales data controllers at own expense of Tk 10 billion. Target to mobilize additional Tk 200 billion annually from retail businesses through 300,000 VAT collecting machines.
- Meghna BankmajorPartnership to implement Mobile Financial Solution for the bank.
- City BankcorePart of City Bank's customer service operation outsourced to Genex for customer experience management services.
- Standard Chartered BangladeshcoreStrategic partnership to help bank build wider client base and scale up distribution network. Genex acts as service provider for various banking operations.
- Banglalink Digital CommunicationscoreGenex awarded contract to provide Robotic Process Automation (RPA) services using UiPath platform to automate multiple business processes.
- icddr,bmajorPartnership with sa.global and Genex to implement Microsoft Dynamics 365 ERP software platform for integrating business processes and information systems.
- SiemensmajorGenex became distributor of Siemens software offerings across broad spectrum of industry domains in Bangladesh, playing key role in digital transformation of manufacturing sectors including RMG.
- Sonali BankmajorStrategic business agreement enabling students of all government and non-government educational institutions to pay fees online through Sonali Bank.
- CPP Global Assistance BangladeshminorPartnership to provide nationwide device protection services in outsourced model with CPP Group UK.
- Reddot DigitalmajorStrategic business agreement with Reddot Digital Limited, associate company of Robi Axiata.
- UiPathcoreRPA platform partnership using UiPath technology for business process automation services to clients like Banglalink.
- OraclecoreOracle Cloud Infrastructure expertise for cloud migration and transformation services. Strategic technology partnership for enterprise cloud solutions.
- GrameenphonecoreStrategic business agreement for outsourcing and IT services.
- Telenor MyanmarmajorCustomer Experience Management Services partnership in Myanmar.
- Green Delta InsurancemajorPartnership with leading AAA rated non-life insurance company for BPO services.
- Navana PharmaceuticalsmajorCloud migration partnership for Oracle Cloud Infrastructure implementation. Genex provided expertise in data security, scalability, and seamless integration with existing systems.
- IBN SINA PharmaceuticalsmajorCloud-based disaster recovery (DR) site migration to Oracle Cloud. Genex implemented OCI-based solution addressing data protection and application recovery challenges.
Scale indicators7 records
Recent moves7 records
Expansion highlights6 records
Genex Infosys competitors and assessment
Company assessmentBroad incumbents
- Tata Consultancy Services (TCS): Global IT services and BPO leader with extensive BFSI, telecom and government client base and large-scale digital transformation practice. Comparable to Genex on enterprise IT services and BPO, but vastly larger and globally distributed.
- Infosys BPM: The BPO and digital services arm of Infosys offering contact center, back-office, finance & accounting and digital transformation to global enterprises. Similar end-to-end BPO and digital services portfolio to Genex, but with global delivery network and significantly larger scale.
- Concentrix Corporation: Global customer experience and BPO provider serving telecom, BFSI and technology clients with omnichannel contact center, back-office and digital services. Highly comparable to Genex across all four service lines (CXM, back-office, digital transformation, training).
- Teleperformance: One of the world's largest omnichannel contact-center and CXM outsourcers with deep telecom and BFSI exposure. Closely comparable to Genex's customer experience management and omni-channel contact-center offering, but with global delivery capability versus Genex's South Asia-centric footprint.
- WNS Holdings: BPM company with strong BFSI and telecom exposure providing contact-center, back-office and digital transformation services. Closely comparable to Genex on customer mix (banks, telcos) and service portfolio, though WNS operates across multiple geographies while Genex is South Asia-anchored.
- Genpact: Global professional services and BPO major with large-scale contact-center, back-office and digital transformation offerings serving banking, telecom and government. Directly comparable in business model and end markets (BFSI, telecom, public sector) to Genex, but operates at materially larger scale and broader geographic footprint.
Direct peers
- Firstsource Solutions: India-headquartered BPM and CXM provider serving banking, financial services, telecom and healthcare clients with contact-center, back-office and digital services. Closely comparable to Genex in scale band, vertical focus (BFSI, telecom, healthcare) and service mix.
Emerging players
- VIX Solutions: South Asia-focused BPO/contact center operator providing customer experience and back-office services. Comparable as a regional emerging BPO peer in similar end markets (telecom, BFSI) to Genex, but at a smaller scale.
Regional players
- Brain Station 23: Bangladesh software and IT services firm offering custom software development, cloud, and digital transformation services. Comparable as a regional Bangladesh IT services peer competing for the same enterprise and government digital transformation deals Genex targets.
- aamra technologies: Diversified Bangladesh IT services and solutions company with system integration, managed services and enterprise application capabilities. Comparable as a Bangladesh-domestic IT services peer, though aamra is more product/channel oriented than Genex's BPO-heavy mix.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Genex Infosys social profiles
Digital presenceGenex Infosys compliance and trust
Trust signalCompliance2 records
Genex Infosys financial estimates
Financial estimateRevenue estimate
Valuation estimate
Genex Infosys leadership team
Management profileNumber of profiles
Profiles13 records
Genex Infosys subsidiaries and ownership
Company hierarchySubsidiaries4 records
Genex Infosys funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Genex Infosys M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Genex Infosys
What does Genex Infosys do?
Genex Infosys is a business process management and IT services company that delivers Customer Experience Management (omni-channel contact center, social media, sales campaigns), Back-Office Management (RPA, analytics, HR, KYC), Digital Transformation & Solutions (AI/automation, cloud, cyber security, SaaS), and Training & Skill Development services to enterprise clients in telecom, banking, government, and retail sectors.
Is Genex Infosys a public or private company?
Genex Infosys is a public company. It is classified as public and is currently operating.
When was Genex Infosys founded?
Genex Infosys was founded in 2012. It employs 1,001 to 5,000 people.
Where is Genex Infosys based?
Genex Infosys is headquartered in Dhaka, Bangladesh, in the Asia region.
How does Genex Infosys make money?
Four revenue lines are on record. Business Process Outsourcing Services are the primary driver. The others are IT Services & Digital Transformation, training & Skill Development and technology Distribution.
Who are Genex Infosys's main competitors?
Broad incumbents on record are Tata Consultancy Services (TCS), Infosys BPM, Concentrix Corporation, Teleperformance, WNS Holdings and Genpact. Firstsource Solutions is listed as a direct peer. VIX Solutions is listed as an emerging player. Regional players are Brain Station 23 and aamra technologies.
Does Genex Infosys have an API?
No public API is recorded for Genex Infosys.
What industry is Genex Infosys in?
Genex Infosys's product category is IT Services & Business Process Outsourcing. Its primary akta.pro industry code is BPAEAJAH, IT Operations, Event & Incident Management (NOC/SOC-to-ITSM), with a secondary code of BPAEAGAJ, Enterprise Application Data Migration & Master Data Management Services. Its NAICS code is 54151 and its SIC code is 7370.