RightStar Systems
RightStar Systems is an ITSM consulting and implementation firm that resells and supports BMC and Atlassian software for commercial, federal, state, and local government customers, and sells its proprietary ScanStar barcode-scanning ISV plug-in.
- Company typePrivate
- Founded2003
- HeadquartersVienna, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What RightStar Systems does
RightStar Systems, founded in 2003 and headquartered in Reston, Virginia (with a training academy in Vienna, VA), is an IT service management (ITSM) consulting and solution-provider firm operating as a brand under XTIVIA Inc. The firm designs, implements, and supports enterprise ITSM, DevOps, and digital-transformation programs for commercial mid-market and enterprise customers, as well as U.S. federal, state, and local government agencies. It holds dual top-tier vendor positions as an Elite BMC Solution Partner (formerly Gold) and a Platinum Atlassian Solution Partner, and it is an Independent Software Vendor (ISV) for ScanStar, its proprietary barcode-scanning plug-in that integrates with BMC Helix ITSM, BMC Remedyforce, BMC FootPrints, BMC Client Management, and Atlassian Jira Service Management for physical asset tracking.
The company's product portfolio spans Atlassian offerings (Jira Software, Jira Service Management, Jira Align, Confluence, Bitbucket, Bamboo, Statuspage, Trello, Jira Work Management, Enterprise Cloud) and BMC offerings (Helix ITSM, Helix Remediate, Helix Optimize, Remedyforce, FootPrints, Chatbot, Client Management, CMDB, Control-M, Digital Workplace, Discovery, and the TrueSight suite), layered with proprietary ScanStar and a services catalog covering digital transformation, ITSM advisory, product consulting, 24x7 U.S.-based L1 support, managed hosting across nine worldwide data centers (with FedRAMP options via the Contegix partnership), remote administration, authorized BMC/Atlassian and ITIL 4 Foundation training, and ITIL/DevOps simulations.
RightStar monetizes through three intertwined revenue streams: (1) software resale of BMC and Atlassian products as a channel/Elite/Platinum partner, generating recurring and one-time license economics; (2) professional services for consulting, implementation, configuration, training, and managed services billed monthly or per engagement; and (3) proprietary ScanStar licensing. Federal procurement runs through GSA Schedule Contract GS35F0592R and the DoD ESI Ordering Guide. Customer evidence includes named deployments at the Department of Defense, Defense Logistics Agency, University of Virginia Health System, Anne Arundel County Public Schools, Dell, Modell's Sporting Goods, Buckeye Partners, National Vision, and MSI Systems Integrators. The firm was named BMC DSM Partner of the Year in FY20 and FY22 and Atlassian Rookie Partner of the Year in 2016, and has been Great Place to Work Certified from 2019 through 2023. Leadership includes founder and president Dick Stark, COO/CIO/Director of Managed Services Shane Bretz, marketing director Valerie Wilson, marketing manager Nick Miles, and business development manager Joe Fiorello.
RightStar Systems firmographics
Firmographics- Name
- RightStar Systems
- Legal name
- RightStar Inc.
- Website
- https://rightstar.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- RightStar Systems is an ITSM consulting and implementation firm that resells and supports BMC and Atlassian software for commercial, federal, state, and local government customers, and sells its proprietary ScanStar barcode-scanning ISV plug-in.
- Ownership category
- akta.pro rank
RightStar Systems industry classification
Industry- Product category
- IT Service Management (ITSM) Consulting and Implementation
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Service Management (ITSM) Platforms (HDAEALAA)
- akta.pro secondary industries
- Helpdesk & End-User Support Services (BPAEABAB), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE)
Keywords
Where RightStar Systems is headquartered
LocationHeadquarters
- HQ city
- Vienna
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
RightStar Systems business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Software Resale: RightStar resells software from BMC and Atlassian as an Elite BMC Solution Partner and Platinum Atlassian Solution Partner.
- Consulting and Implementation Services: ITSM consulting, design, implementation, L1 support, managed services, training, remote administration, and digital transformation services for BMC and Atlassian products.
- ISV Product (ScanStar): RightStar is an Independent Software Vendor (ISV) with ScanStar, a proprietary software plug-in providing asset management barcode scanning solutions for BMC and Atlassian product offerings.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed Services subscription model |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
RightStar Systems product offering
Product offeringCore offering
RightStar Systems is an IT service management (ITSM) consultancy and channel partner that resells, implements, and supports software from BMC and Atlassian, while also offering its own proprietary ScanStar barcode scanning solution. The company provides consulting, design, implementation, Level 1 support, managed hosting, and training services for ITSM, DevOps, and digital transformation engagements across commercial mid-market, enterprise, and U.S. government clients.
Product overview
RightStar Systems is an IT service management (ITSM) consultancy and solution provider that resells and implements software from BMC and Atlassian while offering proprietary add-ons and professional services. The company's product portfolio is organized into three main categories: Atlassian products (including Jira Software, Jira Service Management, Confluence, Jira Align, Bitbucket, Bamboo, Statuspage, Trello, and Jira Work Management), BMC products (including Helix ITSM, Helix Remediate, Helix Optimize, Remedyforce, FootPrints, Chatbot, Client Management, CMDB, Control-M, Digital Workplace, Discovery, and TrueSight suite), and the proprietary ScanStar barcode scanning solution. RightStar complements these software offerings with a comprehensive suite of services including digital transformation consulting, ITSM advisory services, product consulting, L1 support, managed hosting, remote administration, training, and ITIL/DevOps simulations. The company operates as a Platinum Atlassian Partner and Elite BMC Solution Partner, providing implementation, configuration, and ongoing support across the commercial mid-market, enterprise, and government sectors.
Differentiator
Problem solved
Functional benefit
Brands
- ScanStar: Barcode scanning solution for fixed asset tracking in BMC Helix ITSM, BMC Remedyforce, BMC FootPrints, BMC Client Management, or Atlassian Jira Service Management.
Products and services
- RightStar ScanStar RightStar's proprietary barcode scanning solution for tracking physical assets, integrating with BMC Helix ITSM, BMC Remedyforce, BMC FootPrints, BMC Client Management, and Atlassian Jira Service Management to ensure database integrity of movable assets.
- Digital Transformation Services
- ITSM Advisory Services
- Product Consulting
- L1 Support Services
- Managed Services
- ITSM Remote Administration
- Training Services
- ITIL/DevOps Simulations & Workshops
- Atlassian Jira Service Management (Resale & Implementation)
- BMC Helix ITSM (Resale & Implementation)
- Xurrent ITSM Implementation Services Consulting, implementation, and ongoing support services for Xurrent's AI-powered unified ITSM platform delivered to U.S. enterprise customers following RightStar's strategic partnership with Xurrent.
Quantifiable outcome
- 40% reduction in failed changes through controlled release management (BMC Helix ITSM)
- +4 more outcomes
Companies that use RightStar Systems
Customer profileNamed customers9 records
Segments3 records
Ideal customer profiles3 records
RightStar Systems technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature1 record
RightStar Systems partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered flagship, core and minor.
- XurrentflagshipStrategic partnership between RightStar's RightStar brand and Xurrent to deliver Xurrent's AI-powered IT Service Management platform to enterprise customers in the U.S. market. RightStar provides consulting, implementation, and ongoing support services for Xurrent's unified platform, helping organizations migrate from legacy ITSM tools. The partnership combines RightStar's decades of ITSM consulting expertise with Xurrent's AI-forward architecture.
- BMC SoftwarecoreElite BMC Solution Partner (formerly Gold Partner, now Elite status) providing consulting, design, implementation, and L-1 support services for all BMC products including Helix ITSM, Remedy ITSM, Remedyforce, FootPrints, Client Management, TrueSight, Helix Discovery, and Helix Remediate. RightStar was named BMC DSM Partner of the Year in FY20 and FY22.
- AtlassiancorePlatinum Atlassian Solution Partner providing consulting, design, implementation, and L-1 support services for the full Atlassian product line including Jira Software, Confluence, Jira Service Management, Jira Align, Bitbucket, Bamboo, Opsgenie, Statuspage, and Trello. Named Atlassian Rookie Partner of the Year in 2016.
- ContegixminorPartnership with Contegix to offer federal government agencies secure cloud storage and solutions specializing in Atlassian through FedRAMP-compliant infrastructure.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
RightStar Systems competitors and assessment
Company assessmentDirect peers
- Adaptavist: Atlassian Platinum Solution Partner providing consulting, implementation, and app development around the Atlassian ecosystem. Directly competes with RightStar for Atlassian-led ITSM, DevOps, and Agile-at-scale engagements in enterprise and government.
- Valiantys: Atlassian Platinum Solution Partner with strong enterprise and government ITSM practices. Competes head-to-head with RightStar on Atlassian Jira Service Management implementations, particularly in Europe and U.S. federal markets.
- Cprime: Atlassian Platinum partner and large-scale Agile/ITSM consultancy with similar SAFe, DevOps, and Jira Align practices. Direct competitor for RightStar's digital transformation and Atlassian professional services revenue.
Broad incumbents
- ConvergeOne: Large IT solutions provider and BMC partner offering ITSM, managed services, and consulting across enterprise and federal customers. Competes for similar federal ITSM modernization contracts at a much larger scale.
- SHI International: Major IT reseller and services firm with broad ITSM, software asset management, and managed services practices. Overlaps with RightStar on enterprise software resale and implementation across multiple vendor stacks including BMC and Atlassian.
- Insight Enterprises: Global IT solutions integrator reselling enterprise software (including BMC and Atlassian) and providing consulting and managed services. Competes with RightStar for enterprise and public-sector ITSM transformation deals at significantly larger scale.
- CDW: Large enterprise IT solutions provider offering software resale, managed services, and consulting. Overlaps with RightStar's ITSM resale and services practices across commercial and government segments.
- Slalom: Management and technology consulting firm with Atlassian and broader ITSM transformation practices. Competes with RightStar on enterprise digital transformation and agile-at-scale consulting engagements.
- Wipro: Global IT services major with a dedicated BMC partnership and large federal/enterprise ITSM practice. Competes for the largest BMC-led transformation deals that RightStar cannot prime on its own.
- DXC Technology: Global IT services firm with deep ITSM heritage (formerly CSC/HPE Services) and BMC partnership. Competes with RightStar for federal and large enterprise service desk modernization programs.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
RightStar Systems social profiles
Digital presenceRightStar Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
RightStar Systems leadership team
Management profileNumber of profiles
Profiles1 record
RightStar Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RightStar Systems M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RightStar Systems
What does RightStar Systems do?
RightStar Systems is an IT service management (ITSM) consultancy and channel partner that resells, implements, and supports software from BMC and Atlassian, while also offering its own proprietary ScanStar barcode scanning solution. The company provides consulting, design, implementation, Level 1 support, managed hosting, and training services for ITSM, DevOps, and digital transformation engagements across commercial mid-market, enterprise, and U.S. government clients.
Is RightStar Systems a public or private company?
RightStar Systems is a private company. It is classified as corporate owned and is currently operating.
When was RightStar Systems founded?
RightStar Systems was founded in 2003. It employs 51 to 100 people.
Where is RightStar Systems based?
RightStar Systems is headquartered in Vienna, United States, in the North America region.
How does RightStar Systems make money?
Three revenue lines are on record. Software Resale is the primary driver. The others are consulting and Implementation Services and ISV Product (ScanStar).
Who are RightStar Systems's main competitors?
Direct peers on record are Adaptavist, Valiantys and Cprime. Broad incumbents are ConvergeOne, SHI International, Insight Enterprises, CDW, Slalom, Wipro and DXC Technology.
Does RightStar Systems have an API?
No public API is recorded for RightStar Systems.
What industry is RightStar Systems in?
RightStar Systems's product category is IT Service Management (ITSM) Consulting and Implementation. Its primary akta.pro industry code is HDAEALAA, IT Service Management (ITSM) Platforms, with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 54151 and its SIC code is 7370.