What SNS Network does

SNS Network Berhad is a Malaysia-based ICT solutions provider headquartered in Ipoh, Perak, and publicly listed on the ACE Market of Bursa Malaysia (Stock Code: 0259) since September 2022. The company operates across two principal lines: a consumer-facing retail and digital-lifestyle business spanning the iTworld Apple Authorized chain, the GLOO multi-brand retail concept, and the JOI Internet-of-Things line; and a commercial and enterprise solutions business that delivers enterprise hardware, networking, cybersecurity, managed services, broadband resale, and Device-as-a-Service through the SNS OnePlan subscription platform. Its customer base spans government, education, banking, media, and SMB segments, with the commercial segment accounting for roughly 70% of revenue.

The company's technology stack is anchored by a deep multi-vendor ecosystem, including Dell Technologies (Titanium Partner), NVIDIA, Intel, Microsoft, Cisco, CrowdStrike, Acronis, Supermicro, and authorized distribution of Starlink satellite broadband. In Q1 2025 SNS launched Malaysia's first AI Factory — a GPU-as-a-Service facility built on a 64-GPU Dell PowerEdge XE9680 cluster with NVIDIA HGX H100/H200 GPUs — and has signaled plans to scale this to a 1,000-GPU regional cluster. Complementary AI offerings include the AIMY agentic RAG chatbot and an AI Academy for enterprise and education upskilling. The recognition of Dell Technologies AI Partner of the Year APJC 2025 validates its positioning within the Dell/NVIDIA enterprise AI channel.

SNS Network generates revenue through a blend of one-time hardware distribution (its historical core), recurring Device-as-a-Service subscriptions, managed services, broadband and connectivity resale, and emerging GPU-as-a-Service consumption billing from the AI Factory. The group operates from offices in Ipoh (HQ), Petaling Jaya, Penang, and Kuching, supported by a workforce of 51–100 employees and a network of more than 15 retail outlets and 35 online marketplace stores. The post-IPO strategic direction is a deliberate shift from consumer-led retail toward higher-margin enterprise and recurring-revenue solutions, with the AI Factory, DaaS, and smart-infrastructure partnerships as the principal growth vectors.

Name

SNS Network

Legal name

SNS Network (M) Sdn Bhd

Website

https://sns.com.my

Company type

Public

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

SNS Network is a Malaysian publicly listed ICT solutions provider delivering enterprise hardware, managed services, Device-as-a-Service, broadband distribution, and Malaysia's first AI Factory (GPUaaS) to government, education, banking, and SMB customers across Southeast Asia.

Ownership category

akta.pro rank

Product category

ICT Solutions and Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Telecommunications Resellers (517121), Security Systems Services (except Locksmiths) (561621), Satellite Telecommunications (517410)

SIC

Services-Computer Rental & Leasing (7377), Wholesale-Electronic Parts & Equipment, Nec (5065), Wholesale-Hardware (5072)

akta.pro primary industry

Fault & Performance Monitoring (SNMP/Telemetry/APM for Networks) (HDAFAMAA)

akta.pro secondary industries

Local Loop Unbundling (LLU) & Last-Mile Leasing Providers (HDAIABAG), Service Provider OSS/NMS (Carrier Network Management) (HDAFAGAL)

Keywords

• ICT solutions services
• Enterprise hardware reselling
• Device-as-a-service
• Managed cloud infrastructure
• GPU-as-a-Service

Headquarters

HQ city

Selangor

HQ country

Malaysia

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. ICT Product Sales (Hardware): Sale of ICT hardware products including computers, laptops, smartphones, tablets, accessories, and branded products (iTworld, GLOO, JOI). Historically the primary revenue driver with commercial segment accounting for 70% of revenue.
2. Device as a Service (DaaS) - SNS OnePlan: Subscription-based device leasing model providing businesses with devices plus lifecycle management services. Plans range from RM149-189/month per device over 36-month contract periods.
3. Broadband and Internet Services: Resale of TM Unifi broadband services, YES 5G Enterprise wireless broadband, managed internet services (CloudXis), and Starlink satellite internet as authorized dealer/reseller.
4. Managed ICT Services: Ongoing managed services including cloud management, infrastructure management, security services, and 24/7 monitoring and support.
5. Enterprise ICT Solutions: Customized ICT solutions for commercial and enterprise clients including cloud services, network infrastructure, cybersecurity, surveillance, and digital signage solutions.
6. Apple Authorized Service & Repairs: Apple Authorised Service Provider offering warranty and out-of-warranty repairs, AppleCare plans, trade-in programs, and technical support.

Pricing tiers

Go-to-market motion3 records

Distribution channels10 records

Marketing channels7 records

Core offering

SNS Network is a Malaysian ICT solutions provider selling consumer electronics and enterprise hardware through retail brands (iTworld for Apple products, GLOO for multi-brand tech, JOI for IoT devices), delivering enterprise solutions and managed services (cloud, cybersecurity, network infrastructure, surveillance), and operating subscription and infrastructure services including SNS OnePlan Device-as-a-Service and the SNS AI Factory GPU-as-a-Service. The company serves consumers, SMBs, large corporations, government institutions, and educational organizations across Malaysia through physical retail stores, e-commerce, and direct commercial sales.

Product overview

SNS Network is a Malaysian ICT company offering a comprehensive portfolio of technology products and services across consumer retail, enterprise solutions, and managed services. The portfolio consists of consumer retail brands (iTworld Apple Authorized Reseller, GLOO multi-brand retailer, JOI IoT devices), AI infrastructure services (SNS AI Factory GPUaaS, AI Servers, AIMY chatbot), enterprise solutions (Commercial ICT, Surveillance, Cybersecurity, Network Infrastructure), managed services (Managed ICT, CloudXis internet, TM Unifi, YES 5G, Starlink), device-as-a-service (SNS OnePlan with Microsoft 365 and Teams Rooms), education technology (JOI Education, Adobe Creative Cloud), and sustainability solutions. The company operates retail stores, e-commerce channels through Lazada/Shopee/Zalora, and serves government and enterprise clients with cloud connectivity to AWS/Azure/GCP.

Differentiator

Problem solved

Functional benefit

Brands

• iTworld: Apple Authorised Reseller and Premium Service Provider offering full range of Apple products, software, technical support and repair services.
• GLOO
• JOI
• SNS OnePlan
• SNS AI Factory
• AIMY
• CloudXis

Products and services

• iTworld Apple Authorised Reseller and Apple Premium Service Provider brand offering the full range of Apple products including Mac, iPhone, iPad, Apple Watch, Apple TV, accessories, plus technical support and repair services through retail stores in major Malaysian shopping malls and the itworld.com.my e-commerce store.
• GLOO Multi-brand technology retailer brand offering a wide range of electronics, gadgets, and accessories from multiple brands across AEON, Low Yat Plaza, Queensbay Mall, IOI Mall Damansara, and other Malaysian locations, plus the gloo.com.my online store.
• JOI IoT devices and solutions brand developed by SNS Network in collaboration with Intel and Microsoft, including JOI Book laptops, JOI Smartboard, JOI Sense, and JOI Connect, providing secure and scalable IoT solutions powered by Intel across industries.
• SNS AI Factory GPU-as-a-Service (GPUaaS) cloud computing service providing on-demand access to powerful Graphics Processing Units for businesses and individuals. Malaysia's first AI factory built on Dell and NVIDIA architecture supporting Malaysia's AI Nation 2030 goals for both public and private sector clients.
• AI Academy AI training and education programs for developing AI skills and knowledge among individuals and enterprise teams in Malaysia.
• AI Server High-performance AI server solutions portfolio including Dell PowerEdge XE9680 (8x GPU platform), Kaytus KR6880V2, Lenovo ThinkSystem SR680a V3, and Supermicro NVIDIA HGX B200 8-GPU systems featuring NVIDIA Blackwell architecture for deep learning, machine learning, and HPC workloads.
• AIMY (Agentic RAG Chatbot) AI-powered chatbot using Agentic Retrieval-Augmented Generation for automated customer interactions, knowledge retrieval, and conversational AI support, available at aimy.com.my.
• SNS OnePlan (DaaS) Device-as-a-Service subscription offering device leasing with lifecycle management services for businesses. Lite plan at RM149/month per device (Intel Core i3/8GB RAM/256GB SSD), Advance at RM169/month (Intel Core i5/512GB SSD), and Premium at RM189/month (Intel Core i7/16GB RAM, premium Dell/HP/Microsoft Surface brands), all on 36-month contracts with Microsoft 365 Business Standard and 3-year extended warranty included.
• Managed ICT Service Comprehensive managed IT services spanning Managed Cloud (DRaaS, BaaS, IaaS, PaaS, SaaS), Managed Infrastructure (helpdesk, dedicated servers, WiFi, routers), and Managed Security (firewall, endpoint protection, anti-DDOS) with 24/7 monitoring and support for enterprise clients.
• CloudXis Managed Internet Service Managed internet service provider solution offering high-speed internet access (fiber, wireless, 4G/5G, satellite), network security, monitoring, content filtering, and private cloud connectivity to AWS, Azure, and Google Cloud Platform for enterprise workloads.
• TM Broadband (Unifi) Resold Telekom Malaysia broadband services including Unifi Home (100Mbps from RM89/month, 300Mbps RM129/month, 500Mbps RM149/month) and Unifi Biz business packages (100Mbps RM99/month, 300Mbps RM199/month, 500Mbps RM239/month, 1Gbps RM319/month, 2Gbps RM369/month). SNS Network has been a Top Reseller of Telekom Malaysia since 2006.
• YES 5G Enterprise Enterprise 5G wireless broadband solutions resold from YES, including Fixed Wireless Fibre with plug-and-play setup and portable connectivity. Yes Biz Wireless Broadband Pro offers 300Mbps at RM159/month with uncapped 5G and 400GB 4G; Enterprise tier offers unlimited speed at RM239/month with uncapped 4G on a 24-month contract.
• Starlink Satellite Internet Authorized Starlink reseller offering SpaceX satellite internet service delivering high-speed, low-latency broadband to rural and remote locations in Malaysia through SNS Network's retail and service channels.
• Surveillance Solutions CCTV design and deployment, access control systems, and cabling infrastructure services for security and monitoring across commercial, hospitality, and government sites.
• Commercial ICT Solutions System infrastructure, network infrastructure, cybersecurity, cloud services, and IT solutions tailored for commercial and enterprise clients including government agencies, large corporations, education, hospitality, and financial services sectors.
• Sustainability Solutions Sustainable IT asset disposal program including corporate environmental sustainability through proper asset disposition, trade-in programs, and Device-as-a-Service leasing solutions in partnership with Dell Technologies.
• Apple Authorised Service Provider Apple-certified repair and warranty services using genuine Apple parts for all Apple products, available at iTworld Ipoh, Petaling Jaya, and Sunway Geo locations. Includes in-warranty hardware repairs (free), out-of-warranty hardware diagnostic (RM100), software restore for Mac (RM180), on-site service (RM180), and device pickup/return (RM120-180).
• JOI Education Education technology solutions based on the Intel Education Transformation Model providing devices, classroom management software, Joi Connect, and collaborative learning tools for K-12 and higher education institutions.
• Adobe Creative Cloud for Education Authorized Adobe Creative Cloud licensing for K-12 and higher education institutions, including Photoshop, Illustrator, InDesign, and Adobe XD as part of SNS Network's education offering.
• Microsoft Teams Rooms Meeting room solutions bridging remote and office workers with Teams-certified hardware including Logitech Rally systems for small, medium, and large rooms, including meeting experiences and calling features.
• JOI Smartboard Interactive flat panel display for modern workspace and classroom collaboration with 4K UHD resolution, touchscreen annotation, screen sharing, classroom management software, and integrated Android/Windows 10 Pro operating systems.
• Microsoft Surface Hub 2S Microsoft collaboration device available in 50-inch and 85-inch models for digital whiteboard, meetings platform, and team collaboration in enterprise meeting rooms.
• Apple Business Solutions Apple deployment and management solutions for businesses including Device Enrollment Program (DEP) and Mobile Device Management (MDM) services for iOS and macOS device configuration across enterprise fleets.

Quantifiable outcome

• Commercial segment generates 70% of total revenue, demonstrating enterprise market strength
• +3 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability2 records

Feature6 records

Partnerships

18 partnerships are on record, tiered strategic, core and major.

• Pay and Go Sdn BhdstrategicStrategic or Co-development Partner · 3 March 2026Strategic partnership formalized on March 3, 2026 in Kuching to deliver integrated parking solutions across Sarawak. SNS handles infrastructure while Pay and Go delivers software, creating a scalable parking ecosystem with plans for regional expansion beyond Sarawak.
• Dell TechnologiescoreTechnology or Integration · 1 January 2025Dell Titanium Partner; AI factory established using Dell and NVIDIA architecture; recipient of Dell Technologies AI Partner of the Year for APJC in 2025; Best of the Best Titanium Partner of the Year FY23; Top Solutions Partner Client Solutions (Workstation) of the Year FY24. Provides enterprise servers, workstations, and infrastructure solutions.
• NVIDIAcoreTechnology or Integration · 1 January 2025Technology partner for AI factory infrastructure; GPU-as-a-Service built on NVIDIA architecture including GB200 NVL72 and HGX B200 systems. SNS Network is a partner of Supermicro and NVIDIA for AI server solutions.
• SpaceX (Starlink)coreChannel Partner/ Reseller/ DistributorAuthorized Starlink reseller offering satellite internet products and services for rural and remote connectivity solutions
• Telekom Malaysia (TM)coreChannel Partner/ Reseller/ DistributorTop Reseller of Telekom Malaysia since 2006; authorized dealer providing all TM branded products and services including Unifi broadband and Streamyx
• YES (5G)coreChannel Partner/ Reseller/ DistributorAuthorized reseller of YES 5G Enterprise wireless broadband solutions for businesses
• ApplecoreChannel Partner/ Reseller/ DistributorApple Authorised Reseller and Apple Premium Service Provider; operates iTworld stores offering full range of Apple products including Mac, iPad, iPhone, Apple Watch, Apple TV; provides warranty and repair services
• IntelcoreTechnology or IntegrationTechnology partner for JOI IoT brand development; collaboration on Internet of Things devices and solutions; Intel Education Transformation Model based solutions
• MicrosoftcoreTechnology or IntegrationTechnology partner for JOI IoT brand; provides Microsoft 365, Teams, and Teams Rooms solutions as part of DaaS and enterprise offerings
• SupermicrocoreTechnology or IntegrationPartner for NVIDIA HGX B200 8-GPU systems and GPU SuperServer solutions; Supermicro NVIDIA HGX Systems are building blocks of world's largest AI data centers
• CiscocoreTechnology or IntegrationTechnology partner for network infrastructure solutions; team certifications include CCNA, CCDA, CCDP Design, and Cisco Black Belt
• LenovomajorChannel Partner/ Reseller/ DistributorChannel partner for ThinkSystem server solutions and business devices; AI servers including ThinkSystem SR680a V3 GPU system
• HPmajorChannel Partner/ Reseller/ DistributorChannel partner for HP devices, workstations, and sustainability solutions; HP sustainability enablement programs for hybrid work
• SamsungmajorChannel Partner/ Reseller/ DistributorBrand partner for consumer electronics and mobile devices sold through retail channels
• HuaweimajorChannel Partner/ Reseller/ DistributorBrand partner for Huawei devices and enterprise solutions sold through retail stores
• CrowdStrikemajorTechnology or IntegrationCybersecurity technology partner for endpoint protection solutions
• AcronismajorTechnology or IntegrationTechnology partner for backup and data protection solutions
• AdobecoreChannel Partner/ Reseller/ DistributorAdobe for Education authorized reseller; provides Creative Cloud licensing for higher education and K-12 institutions

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• TD SYNNEX: Global IT distribution and solutions aggregator formed from the merger of Tech Data and SYNNEX. Provides multi-vendor hardware distribution and cloud services, overlapping with SNS's distribution and managed services offerings across APAC.
• Ingram Micro: World's largest IT distributor with a comprehensive enterprise, cloud, and mobility portfolio. Operates broadly in APAC and competes with SNS on multi-brand IT distribution and value-added services, though at vastly greater scale.

Direct peers

• Crayon Group Holding ASA: Norwegian-listed IT optimization and cloud services company specializing in software asset management, cloud migration, and AI/analytics services. Overlaps with SNS on enterprise services and emerging AI/cloud capabilities, though with a different geographic mix.
• VSTECS Berhad: Singapore/Hong Kong-listed IT distribution company with a similar mix of multi-brand ICT distribution, enterprise solutions, and managed services across ASEAN, including Malaysia. Closest direct comparable in scale, business model, and regional focus.
• SoftwareONE Holding AG: Swiss-listed global software and cloud services provider combining software licensing, cloud migration, and managed services. Similar in combining distribution and recurring services, with a comparable mid-cap listed profile to SNS.
• ALSO Group AG: European-listed IT distribution and services group offering hardware, software, cloud, and IoT solutions to resellers and enterprises. Comparable business model with mix of distribution, subscription (DaaS-as-a-Service), and managed services.
• Acclivis (formerly M.Tech): Singapore-headquartered IT distribution and managed services provider (formerly M.Tech) operating across ASEAN. Directly comparable to SNS in the multi-brand distribution and enterprise services space in Southeast Asia.
• ECS Holdings Limited: Hong Kong-listed IT distribution company providing enterprise systems, cloud, and mobility services across APAC. Highly comparable to SNS in terms of business model (multi-brand distribution + enterprise services) and regional focus.

Others

• Acer Incorporated: Taiwanese PC and display vendor whose products are sold through SNS's distribution channels. Adjacent ecosystem participant rather than a direct peer, but a key supply-side relationship that shapes SNS's commercial dynamics.

Regional players

• Westcoast Limited: UK's largest independent IT distributor, providing hardware, software, and services to resellers and retailers. Operates in a different geography but is a directly comparable distribution-led business model with services overlay.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/GlooSNS
• Facebookfacebook.com/itworld.my
• LinkedInlinkedin.com/company/sns-network
• YouTubeyoutube.com/@SNSNetwork

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SNS Network