Acclivis Technologies and Solutions
Acclivis is a Singapore-headquartered enterprise technology services provider offering cloud, connectivity, and workplace solutions to governments and large enterprises across Southeast Asia and Hong Kong, anchored by its proprietary SERVICEONE platform and Pacific Internet ISP.
- Company typePrivate
- Founded2009
- HeadquartersSingapore, Singapore
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Acclivis Technologies and Solutions does
Acclivis Technologies and Solutions is a Singapore-headquartered enterprise technology services provider founded in 2009 by CEO Marcus Cheng and two other ex-IBMers. It operates three integrated business pillars — Cloud, Connectivity, and Workplace — delivering Infrastructure-as-a-Service, Software-as-a-Service, Disaster Recovery-as-a-Service, managed services, and end-user IT support to government agencies, statutory boards, and large enterprises across Southeast Asia and Hong Kong. Its technology stack centres on VMware and Microsoft Hyper-V private clouds, Microsoft Azure Stack hybrid environments, heterogeneous commercial and AS/400 / Unix Power Cloud workloads, and the proprietary SERVICEONE platform for IT operations management and workflow automation. Connectivity is anchored by the wholly-owned Pacific Internet ISP subsidiary, which provides enterprise-grade internet, dedicated WiFi, and SD-WAN services across a mesh network covering Singapore, Malaysia, Thailand, Indonesia, and the Philippines. The company is a wholly-owned subsidiary of CITIC Telecom International Holdings (HK:1883), part of CITIC Group, providing capital backing for large complex projects, and it maintains co-sell relationships with IBM, Microsoft, Red Hat, Tencent Cloud, and Zoom. Revenue is generated through multi-year managed services and subscription contracts, supplemented by project-based professional services, with notable anchor deployments including the SimplyGo account-based ticketing system for Singapore's Land Transport Authority (350,000+ daily trips) and a 5-year mainframe DR contract with a Singapore statutory board.
Acclivis Technologies and Solutions firmographics
Firmographics- Name
- Acclivis Technologies and Solutions
- Legal name
- Acclivis Technologies and Solutions Pte Ltd
- Website
- https://acclivis.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Acclivis is a Singapore-headquartered enterprise technology services provider offering cloud, connectivity, and workplace solutions to governments and large enterprises across Southeast Asia and Hong Kong, anchored by its proprietary SERVICEONE platform and Pacific Internet ISP.
- Ownership category
- akta.pro rank
Acclivis Technologies and Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Telephone Call Centers (56142)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Network, Infrastructure & Data Center Integration (BPAEAAAK)
- akta.pro secondary industries
- Cloud Landing Zone & Architecture (Network, IAM, Governance) (BPAEACAE), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF), Network Performance Management & Observability Services (BPAEAEAH)
Keywords
Where Acclivis Technologies and Solutions is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices7 records
Markets served
Acclivis Technologies and Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed Services: Ongoing IT management services including infrastructure monitoring, remote infrastructure management, hosting, storage and full-service management. Revenue derived from multi-year contracts with enterprise clients.
- Cloud Services: Public cloud, private cloud, and hybrid cloud solutions including Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and Disaster Recovery-as-a-Service (DRaaS). Subscription-based model with some usage-based components.
- Professional Services: IT consulting, digital transformation implementation, system integration, and project-based services. Includes BCP and disaster recovery consultancy, work area recovery facilities, and technical support for disaster activation.
- Connectivity Services: Internet services, dedicated WiFi, SD-WAN, and enterprise connectivity provided through Pacific Internet ISP subsidiary. Carrier-neutral internet connectivity for OTTs, large enterprises and MNCs.
- Workplace Solutions: End user IT support and workplace solutions including enterprise mobility management. OPEX-only model with no hidden charges.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Workplace solutions incur OPEX only with no hidden charges |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Acclivis Technologies and Solutions product offering
Product offeringCore offering
Acclivis is a Singapore-headquartered regional technology services provider that delivers end-to-end ICT solutions through three business pillars: Cloud, Connectivity, and Workplace. The Cloud pillar offers private cloud, public cloud (via Tencent Cloud), disaster recovery-as-a-service, data centre infrastructure, and AI GPU cloud. Connectivity is delivered through its wholly-owned Pacific Internet ISP subsidiary across Southeast Asia. Workplace covers end-user IT support, security (Acclivis Secure), and enterprise mobility management. The proprietary SERVICEONE platform underpins IT operations management and workflow automation across the entire portfolio.
Product overview
Acclivis Technologies and Solutions operates as a full-fledged regional technology services provider with three core business pillars: Cloud, Connectivity, and Workplace. The Cloud pillar encompasses Private Cloud, Public Cloud (via Tencent Cloud partnership), Disaster Recovery & Backup Cloud, Data Centre & IT Infrastructure, and AI GPU Cloud services. The Connectivity pillar is anchored by Pacific Internet subsidiary providing Internet Services and Dedicated WIFI across Southeast Asia. The Workplace pillar includes End User IT Support, Acclivis Secure, and Enterprise Mobility-as-a-Service. Central to the offering is the proprietary SERVICEONE platform for IT operations management and workflow automation. The company is a member of CITIC Telecom International Holdings with operations across Singapore, Malaysia, Indonesia, Thailand, Philippines, and Hong Kong.
Differentiator
Problem solved
Functional benefit
Brands
- Pacific Internet: Enterprise-grade connectivity and ISP services brand providing internet services across Southeast Asia. Pacific Internet operates in Singapore, Malaysia, Thailand, Indonesia, and the Philippines with ISP licences.
- Stratum
- SERVICEONE
Products and services
- Private Cloud
- Public Cloud
- Disaster Recovery and Backup Cloud
- Data Centre and IT Infrastructure IT infrastructure services maximizing IT budgets by optimizing workload placement between public cloud and on-premise environments, with certified cloud experts customizing solutions. Acclivis operates network operations over four data centres.
- AI GPU Cloud High-performance GPU cloud computing power for AI workloads, supporting generative AI platforms and computationally intensive applications for enterprise customers.
- SERVICEONE Platform Proprietary IT operations management platform providing workflow automation, incident management, IT asset management, SLA monitoring, and ITSM processes. Digitizes and streamlines IT workflows for enterprise and government clients through a centralized dashboard.
- Pacific Internet Connectivity Services Enterprise-grade internet services, dedicated WiFi, SD-WAN, and carrier-neutral connectivity delivered through wholly-owned subsidiary Pacific Internet across Singapore, Thailand, Malaysia, Indonesia, and Philippines.
- Workplace Solutions - End User IT Support 24x7 IT customer service desk and end-user IT support services for workplace environments provided on OPEX-only pricing with no hidden charges, as part of Acclivis's Workplace pillar.
- Acclivis Secure Security offerings under the Workplace pillar providing enterprise security services including endpoint protection and security management for businesses.
- Enterprise Mobility-as-a-Service Cross-platform Enterprise Mobility Management solution providing secure access to corporate information and communications across iOS, Android, Windows Phone, BlackBerry 10 and legacy OS devices.
Quantifiable outcome
- Over 350,000 daily transit trips paid via SimplyGo platform
- +3 more outcomes
Companies that use Acclivis Technologies and Solutions
Customer profileNamed customers13 records
Segments5 records
Ideal customer profiles4 records
Acclivis Technologies and Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature4 records
Acclivis Technologies and Solutions partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- ZoomcoreGold Partner status within Zoom UP Partner Program. Provides UCaaS (Unified-Communication-as-a-Service) solutions to customers. Grants access to exclusive benefits, advanced training, partner support, and exclusive tools.
- Tencent CloudcoreStrategic collaboration agreement to bring best private, public, and hybrid cloud and ICT solutions to enterprises in Southeast Asia, Chinese mainland, and Hong Kong. Combines Tencent Cloud's cloud computing services with Acclivis' regional presence and connectivity capabilities.
- ISOTeamminorMOU to develop and enable use of autonomous painting drones for building facades. Part of ISOTeam's strategy to improve productivity through technology. Acclivis provides AI, video analytics and automation expertise.
- IBMcoreCollaboration to deploy IBM Cloud Satellite across Asia. Leverages Acclivis' regional data centre footprint, cloud expertise, and full suite of connectivity solutions. Helps enterprises manage data sovereignty and compliance across hybrid cloud environments in regulated industries.
- New Silk Routes Group (NSG)minorMOU to design and develop comprehensive workflow for cloud-based AI platform for genomic-driven healthcare. Acclivis will build private AI cloud facility and develop secure network connection within NSG facilities.
- EquinixcoreJoint Equinix-Acclivis Business Resiliency Centre (EABRC) for Disaster Recovery-as-a-Service (DRaaS). Located in Equinix Singapore SG1 data centre. First collaboration between organizations targeting cloud-based DR solutions market.
- MicrosoftcoreMicrosoft Cloud OS Network (COSN) Partner in Singapore. Enhances Acclivis' Stratum private cloud solutions aligned with Microsoft's vision. Offers hybrid cloud and Microsoft Azure-enabled solutions. First partner in Asia to offer Partner Hosted Productivity Cloud (PHPC).
- Red HatcorePartnership leveraging Red Hat's open-sourced solutions to build cloud solutions for enterprises and public sector customers. Acclivis won Red Hat Commercial Partner of the Year at ASEAN Partner Synergy Awards 2021.
- Pacific InternetcoreSubsidiary acquired by Acclivis/CITIC Telecom. Asia's first iconic ICT brand founded in 1991. First ISP in Singapore and first Singaporean company to list on NASDAQ. Provides enterprise connectivity across Singapore, Thailand, Malaysia, Indonesia, Philippines.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
Acclivis Technologies and Solutions competitors and assessment
Company assessmentRegional players
- M1 Limited: Singapore telco with enterprise connectivity and managed services offerings. Direct competitor for enterprise connectivity and SD-WAN deals, but smaller enterprise footprint than Acclivis's Pacific Internet subsidiary.
- ViewQwest: Singapore-based fiber ISP and enterprise connectivity provider. Comparable to Pacific Internet's enterprise connectivity business across Southeast Asia, though ViewQwest is more concentrated in Singapore.
Broad incumbents
- Tata Consultancy Services (TCS): Global IT services giant with major Singapore hub and SEA delivery centers. Competes for large enterprise and government cloud transformation mandates with much deeper global bench and delivery scale.
- Fujitsu (Asia): Japanese SI with established Singapore and SEA presence offering cloud, managed services, and digital transformation. Comparable in mainframe/legacy modernization expertise, but operates at significantly larger global scale.
- ST Engineering: Singapore-listed technology and engineering conglomerate with IT services arm serving government and defense clients. Overlaps with Acclivis in Singapore public sector IT services but is part of a much larger diversified group.
- Atos (Asia): European-headquartered global SI with Singapore and Asia operations providing cloud, managed infrastructure, and digital transformation services. Comparable in target market and offerings, though Atos is currently undergoing restructuring.
- NTT Data Asia Pacific: Japanese-headquartered global SI with major Singapore and SEA operations. Competes for large enterprise and government cloud transformation deals, but offers a much broader global delivery network and deeper bench.
Direct peers
- StarHub: Singapore telco with enterprise cloud, managed services, and connectivity offerings. Overlaps with Acclivis across the cloud and connectivity pillars and competes for the same enterprise and government clients in Singapore.
- NCS Group: Singapore-headquartered IT services and cloud provider (subsidiary of Singtel) with similar government-heavy customer mix across SEA. Closest comparable in scale, geography, and go-to-market focus on cloud, managed services, and digital transformation for public sector and large enterprises.
Others
- ServiceNow: Global leader in IT service management and IT operations management platforms. Direct competitor to Acclivis's proprietary SERVICEONE platform in the enterprise ITSM/ITOM category, with vastly larger partner ecosystem and global brand.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Acclivis Technologies and Solutions social profiles
Digital presenceAcclivis Technologies and Solutions compliance and trust
Trust signalCompliance1 record
Acclivis Technologies and Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Acclivis Technologies and Solutions leadership team
Management profileNumber of profiles
Profiles4 records
Acclivis Technologies and Solutions subsidiaries and ownership
Company hierarchySubsidiaries2 records
Acclivis Technologies and Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Acclivis Technologies and Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Acclivis Technologies and Solutions
What does Acclivis Technologies and Solutions do?
Acclivis is a Singapore-headquartered regional technology services provider that delivers end-to-end ICT solutions through three business pillars: Cloud, Connectivity, and Workplace. The Cloud pillar offers private cloud, public cloud (via Tencent Cloud), disaster recovery-as-a-service, data centre infrastructure, and AI GPU cloud. Connectivity is delivered through its wholly-owned Pacific Internet ISP subsidiary across Southeast Asia. Workplace covers end-user IT support, security (Acclivis Secure), and enterprise mobility management. The proprietary SERVICEONE platform underpins IT operations management and workflow automation across the entire portfolio.
Is Acclivis Technologies and Solutions a public or private company?
Acclivis Technologies and Solutions is a private company. It is classified as corporate owned and is currently operating.
When was Acclivis Technologies and Solutions founded?
Acclivis Technologies and Solutions was founded in 2009. It employs 101 to 250 people.
Where is Acclivis Technologies and Solutions based?
Acclivis Technologies and Solutions is headquartered in Singapore, Singapore, in the Asia region.
How does Acclivis Technologies and Solutions make money?
Five revenue lines are on record. Managed Services are the primary driver. The others are cloud Services, professional Services, connectivity Services and workplace Solutions.
Who are Acclivis Technologies and Solutions's main competitors?
Regional players on record are M1 Limited and ViewQwest. Broad incumbents are Tata Consultancy Services (TCS), Fujitsu (Asia), ST Engineering, Atos (Asia) and NTT Data Asia Pacific. Direct peers are StarHub and NCS Group. ServiceNow is listed as an others.
Does Acclivis Technologies and Solutions have an API?
No public API is recorded for Acclivis Technologies and Solutions.
What industry is Acclivis Technologies and Solutions in?
Acclivis Technologies and Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAAAK, Network, Infrastructure & Data Center Integration, with a secondary code of BPAEACAE, Cloud Landing Zone & Architecture (Network, IAM, Governance). Its NAICS code is 54151 and its SIC code is 7373.