Accucom
Accucom is a privately held Australian Managed Service Provider founded in 1988, offering flat-rate outsourced IT, cybersecurity, cloud, and communication services to 500+ small and medium businesses and specific verticals (education, legal, accounting, manufacturing, aged care) across New South Wales.
- Company typePrivate
- Founded1988
- HeadquartersBaulkham Hills, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Accucom does
Accucom is a privately held Australian Managed Service Provider (MSP) headquartered in Norwest Business Park, New South Wales, operating continuously since 1988. The company delivers outsourced IT department functions to small and medium-sized businesses, with additional vertical focus on education, legal, accounting, manufacturing, and aged care. Its service catalog spans managed IT services (24/7 help desk, remote monitoring and maintenance, co-managed IT, vCIO), IT security (network security, unified threat management, email encryption, endpoint/EMM), cloud computing (Microsoft Azure and AWS-hosted server, hosted desktop, cloud backup), data services (business continuity, backup/disaster recovery via Veeam), hardware services (Hardware-as-a-Service, wireless, printer management, server migration), software services (Microsoft 365, SharePoint), and business communications (VoIP, RingCentral UCaaS, conferencing, MDM).
The underlying technology stack is built on multi-vendor best-of-breed platforms rather than proprietary IP: Fortinet for network/endpoint security, Microsoft (Azure, 365, SharePoint, Intune) for cloud and productivity, AWS for alternative cloud workloads, Veeam for backup/DR, and RingCentral for UCaaS. The company's technical differentiator is its centralized remote monitoring and maintenance tooling that proactively flags hardware degradation and security issues — including outside business hours — rather than waiting for reactive break-fix tickets. There are no patents, proprietary products, or disclosed AI/ML capabilities.
The business model is a flat-rate monthly subscription for comprehensive managed services, supplemented by hardware sales and Hardware-as-a-Service. Go-to-market is sales-led with free consultations and a consultative, non-pushy posture targeting business owners, supported by content marketing (SEO-optimized blog, email newsletter), LinkedIn presence, and a Refer-a-Friend program. Distribution is single-country domestic (NSW, Australia), with delivery via remote support, on-site visits, and a self-serve client portal for ticket management. The company claims 500+ clients, 3,000+ IT projects, and 20,000+ tickets completed lifetime, and reports 11–50 employees with no external investors, no funding rounds, and no M&A activity disclosed.
Accucom firmographics
Firmographics- Name
- Accucom
- Legal name
- Accucom
- Website
- https://accucom.com.au
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Accucom is a privately held Australian Managed Service Provider founded in 1988, offering flat-rate outsourced IT, cybersecurity, cloud, and communication services to 500+ small and medium businesses and specific verticals (education, legal, accounting, manufacturing, aged care) across New South Wales.
- Ownership category
- akta.pro rank
Accucom industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)
Keywords
Where Accucom is headquartered
LocationHeadquarters
- HQ city
- Baulkham Hills
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Accucom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services Revenue: Accucom generates revenue primarily through fixed, flat-rate monthly subscriptions for comprehensive IT management and support services. This includes 24/7 monitoring, maintenance, security, and help desk services delivered as an outsourced IT department model.
- Hardware Sales and Services: Revenue from hardware sales, hardware virtualization, wireless services, and equipment lifecycle management as part of their Hardware as a Service offering.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services - Flat-rate monthly subscription |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
Accucom product offering
Product offeringCore offering
Accucom operates as a Managed Service Provider delivering outsourced IT departments to small and medium-sized businesses across New South Wales. Its core offering bundles 24/7 help desk, remote monitoring and maintenance, cybersecurity, cloud computing (Azure/AWS), backup and disaster recovery, business communications (VoIP/UCaaS), and vCIO strategic planning under a flat-rate monthly subscription. Verticalized IT packages are also sold for law, education, manufacturing, accounting, and aged care organizations.
Product overview
Accucom is a managed IT services provider offering a comprehensive portfolio of technology services for small and medium-sized businesses and schools in New South Wales since 1988. The offering consists of core service categories including Managed IT Services (with sub-services like 24/7 Help Desk, vCIO, Co-Managed IT, IT Consulting), IT Security Services (network security, unified threat management, email encryption), Cloud Computing Services (Microsoft Azure, Amazon Web Services, hosted server/desktop solutions), Industry-Specific IT Solutions (law, manufacturing, education, accounting, aged care), Data Services (Business Continuity/backup disaster recovery), Hardware Services (HaaS, wireless, printer management), Software Services (Microsoft Office 365, SharePoint, Veeam), and Business Communication Services (VoIP, RingCentral UCaaS, mobile device management). The services are delivered through a proactive monitoring and maintenance model with flat-rate pricing, positioning Accucom as a full-service outsourced IT department for clients who lack internal IT resources.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive outsourced IT department services including IT outsourcing, IT consulting, comprehensive support, remote monitoring and maintenance, vendor management, co-managed IT, 24/7 help desk, desktop monitoring, infrastructure support, professional server support, staffing services, and vCIO services for SMBs in New South Wales.
- IT Security Services Multi-layered security services including network security, unified threat management, content filtering, spam protection, email encryption, fully hosted security as a service, enterprise mobility management, security networking, and access control solutions for NSW organizations.
- Cloud Computing Services Cloud solutions including cloud IT solutions, hosted servers, hosted desktop, hardware virtualization, cloud backup and file sharing, Microsoft Azure, cloud-hosted VoIP, and Amazon Web Services integration.
- Industry Specific IT Solutions Vertical-specific IT solutions tailored for law firms, manufacturing businesses, schools and education providers, accounting practices, and aged care facilities, addressing each industry's compliance, security, and workflow needs.
- Data Services (Business Continuity) Data protection services including business continuity planning and backup disaster recovery solutions to safeguard operational data and enable resilience.
- Hardware Services (Hardware as a Service) Hardware-related services including Hardware as a Service, wireless services, high-speed internet consulting, printer management, office relocation services, and server migration for SMB hardware lifecycle management.
- Software Services Software deployment and support services including Microsoft Office 365, Microsoft SharePoint, intranet solutions, and Veeam-powered backup solutions.
- Business Communication Services Business communication solutions including VoIP, UCaaS via RingCentral, mobile solutions, conferencing, mobile device management, unified communications, and conferencing and collaboration tools.
Quantifiable outcome
- Flat-rate predictable IT budgeting eliminates financial volatility from unexpected tech emergencies
- +2 more outcomes
Companies that use Accucom
Customer profileSegments6 records
Ideal customer profiles4 records
Accucom technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
Accucom partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and supporting.
- FortinetcoreAccucom has a strategic partnership with Fortinet for cybersecurity solutions, particularly for education environments. They implement Fortinet firewalls as part of multi-layered security strategies, combining Fortinet's Security Fabric architecture with Accucom's education IT expertise.
- Microsoft AzurecoreAccucom provides cloud computing services on Microsoft Azure platform, offering cloud migration, management, and optimization services.
- Amazon Web Services (AWS)coreAccucom offers cloud services leveraging Amazon Web Services infrastructure for clients requiring AWS cloud solutions.
- Microsoft 365coreAccucom provides implementation and support services for Microsoft Office 365 and related productivity tools including Microsoft SharePoint.
- RingCentralsupportingAccucom offers UCaaS (Unified Communications as a Service) solutions through RingCentral partnership for business communications.
- VeeamsupportingAccucom provides Veeam solutions for backup and disaster recovery services, supporting business continuity offerings.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
Accucom competitors and assessment
Company assessmentDirect peers
- Insentra: Australian IT services partner delivering managed services, consulting and support across Microsoft, security and cloud — directly comparable SMB/mid-market focus and outsourced-service delivery model to Accucom.
- Netstar Australia: Australian managed IT services and IT support provider for SMBs with a flat-rate support and help-desk model — directly comparable in target customer, pricing model and outsourced-IT positioning to Accucom.
- Kinetic IT: Australian managed services and IT support provider delivering outsourced IT, service desk and infrastructure support to enterprise and government clients — comparable outsourced IT service model and 24/7 support orientation to Accucom.
- CyberCX: Australia's largest dedicated cybersecurity services firm offering managed security, SOC and consulting — overlaps with Accucom's Fortinet-led security practice and shares the same ANZ SMB/mid-market customer base.
- Brennan IT: Largest Australian-headquartered Managed Service Provider offering managed IT, cloud, security and consulting to SMB and mid-market clients — closest like-for-like competitor to Accucom in the same NSW/Australian market with similar flat-rate MSP model.
Broad incumbents
- Data#3: ASX-listed Australian IT solutions provider spanning cloud (Azure, AWS), managed services, security and licensing — broader portfolio than Accucom but competes for the same Microsoft-centric mid-market IT budget.
- NTT Data: Global IT services and managed services provider with Australian delivery capability — overlaps with Accucom's cloud, managed infrastructure and security offerings for mid-market and enterprise clients, though far broader in scope.
- DXC Technology: Large global IT services and managed services firm with significant Australian presence — offers overlapping managed workplace, security and cloud services to mid-market and enterprise clients in the same geographies Accucom serves.
- Computacenter: Global enterprise IT infrastructure and managed services provider — competes with Accucom for mid-market managed services and workplace/cloud transformation deals in Australia, though at materially larger scale.
- Logicalis: Global Managed Service Provider with Australian operations delivering managed IT, cloud, collaboration and security — broader geographic and capability footprint but overlapping in outsourced IT, cloud and UCaaS services for mid-market accounts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Accucom social profiles
Digital presenceAccucom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Accucom leadership team
Management profileNumber of profiles
Profiles2 records
Accucom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Accucom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Accucom
What does Accucom do?
Accucom operates as a Managed Service Provider delivering outsourced IT departments to small and medium-sized businesses across New South Wales. Its core offering bundles 24/7 help desk, remote monitoring and maintenance, cybersecurity, cloud computing (Azure/AWS), backup and disaster recovery, business communications (VoIP/UCaaS), and vCIO strategic planning under a flat-rate monthly subscription. Verticalized IT packages are also sold for law, education, manufacturing, accounting, and aged care organizations.
Is Accucom a public or private company?
Accucom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Accucom founded?
Accucom was founded in 1988. It employs 11 to 50 people.
Where is Accucom based?
Accucom is headquartered in Baulkham Hills, Australia, in the Oceania region.
How does Accucom make money?
Two revenue lines are on record. Managed IT Services Revenue is the primary driver. The others are hardware Sales and Services.
Who are Accucom's main competitors?
Direct peers on record are Insentra, Netstar Australia, Kinetic IT, CyberCX and Brennan IT. Broad incumbents are Data#3, NTT Data, DXC Technology, Computacenter and Logicalis.
Does Accucom have an API?
No public API is recorded for Accucom.
What industry is Accucom in?
Accucom's product category is Managed IT Services. Its primary akta.pro industry code is BPAAACAJ, AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS). Its NAICS code is 541511 and its SIC code is 7373.