Intrust IT

What Intrust IT does

Intrust IT is a Cincinnati-based managed IT services and cybersecurity provider founded in 1992, operating from headquarters in Cincinnati, Ohio with additional offices in Dayton, Ohio and Brentwood (Nashville), Tennessee. The company serves small and mid-sized businesses (10-100+ computer users) via two core subscription tiers - CompleteCare for fully outsourced IT support starting at $1,500/month and EnterpriseCare co-managed IT with an average $2,500/month labor retainer - complemented by custom IT projects, cloud migration, business continuity planning, AI solutions consulting, and Microsoft-centric services (Intune, M365 migration, Teams Voice). Its technical stack centers on a 24/7/365 Security Operations Center built on SentinelOne Singularity XDR Complete, with proprietary enhancements including TARbot, an AI-assisted tool that detects and disrupts Microsoft 365 Adversary-in-the-Middle account-takeover attacks that bypass MFA.

The business is vertically specialized across manufacturing (including Defense Industrial Base/CMMC compliance), banking and financial services, healthcare (HIPAA/HITECH), government and municipalities, construction, distribution, nonprofits, and professional services, with compliance frameworks spanning CMMC Levels 1-3, NIST 800-171/53, HIPAA, PCI DSS, SOX, GLBA, FedRAMP, and FISMA. The team holds 100+ active certifications (CISSP, CISA, CISM, CCSP, Security+, Network+) and the firm has reported a 99% customer satisfaction rating since 2016. Distribution is consultative direct sales plus inside sales/content marketing, anchored by no long-term contracts and month-to-month flexibility.

In November 2025, 3LS Inc. acquired Intrust IT into its Professional Services division with the stated intent of nationwide expansion; Intrust IT had previously become 100% employee-owned via its ESOP in 2025 (ESOP in place since 2019) and had executed tuck-in acquisitions of Reliance Technology Solutions (2021) and Entegrity Consulting's IT Support Division (Feb 2025). The firm is recognized as a Clutch Top Managed Service Provider and Top IT Services Company for 2026.

Name

Intrust IT

Legal name

Intrust IT

Website

https://intrust-it.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

51–100 employees

Short description

Intrust IT is a Cincinnati-based managed IT services and cybersecurity provider serving 10-100+ employee organizations across Ohio and Tennessee via subscription CompleteCare and EnterpriseCare tiers, a 24/7/365 SentinelOne-backed SOC, and proprietary Microsoft 365 protection tooling.

Ownership category

akta.pro rank

Product category

Managed IT Services and Cybersecurity

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Network Performance Management & Observability Services (BPAEAEAH)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud migration services
• IT support outsourcing
• CMMC compliance consulting

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D

Revenue model

1. Managed IT Services (CompleteCare): Recurring monthly subscription for fully outsourced IT support including proactive monitoring, help desk, cybersecurity protection, and unlimited support for organizations with 10-100 computer users. Fixed pricing model starting at $1,500/month.
2. Co-Managed IT Services (EnterpriseCare): Monthly retainer model for organizations with 100+ computer users and dedicated IT staff. Complements internal IT team with technical knowledge and resources. Average initial labor retainer at $2,500/month.
3. Custom IT Projects: Project-based professional services for cloud migration, system implementations, ERP upgrades, and strategic technology initiatives. Fixed project pricing with turnkey implementation.
4. AI Solutions and Consulting: AI workshop sessions, implementation roadmap consulting, and AI training services for business leaders including Microsoft 365 and Google Workspace security assessments.
5. Cloud Migration Services: Professional services for migrating data and applications to public, private, or hybrid cloud infrastructure.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

Intrust IT is a managed IT services provider delivering outsourced and co-managed IT support, cybersecurity protection, cloud computing, and compliance services to small and mid-sized businesses. Its core packages include CompleteCare (fully outsourced IT for organizations with 10-100+ computer users) and EnterpriseCare (co-managed IT augmentation for organizations with 100+ users and internal IT staff), complemented by specialized cybersecurity, CMMC compliance, AI, and cloud services.

Product overview

Intrust IT offers a unified managed IT services portfolio combining three service tiers—CompleteCare for fully outsourced IT, EnterpriseCare for co-managed IT augmentation—with specialized cybersecurity modules including a 24/7/365 SOC (using SentinelOne Singularity XDR), CMMC compliance services, vulnerability assessments, and proprietary TARbot technology for Microsoft 365 account takeover protection. Additional offerings include AI Solutions (AI Workshop, Security Assessments, Training), cloud services, custom IT projects, business continuity planning, and Microsoft-centric add-ons (Intune deployment, M365 migration, Teams Voice setup). The company also provides downloadable cybersecurity resources including checklists, eBooks, and guides. The CompleteCare and EnterpriseCare packages form the core service tiers, with specialized modules (AI, SOC, CMMC, Cloud) designed to integrate with these core offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• CompleteCare Managed IT Services Fully outsourced managed IT package for organizations with 10-100+ computer users and no internal IT team, including quarterly strategic business reviews, 24/7/365 cybersecurity protection, unlimited help desk support, online support portal, and comprehensive data security. Packages start at $1,500/month with no long-term contracts.
• EnterpriseCare Co-Managed IT Services Monthly retainer co-managed IT service for organizations with 100+ computer users and at least one dedicated internal IT person. Complements the internal IT team with technical knowledge, monitoring tools, project delivery, and dedicated resources for ongoing defined tasks. Average initial labor retainer of $2,500/month.
• AI Solutions for Business AI-powered business solutions including an AI Workshop for hands-on training with real AI tools, Microsoft 365 and Google Workspace Security Assessments, and AI Training Services covering workflow automation, document processing, knowledge management, and invoice processing.
• Cloud Services End-to-end cloud services enabling data consolidation, backup solutions, disaster recovery, and seamless remote collaboration on public, private, or hybrid cloud infrastructure.
• Custom IT Projects Turnkey technology project execution including cloud migrations, ERP system upgrades, and IT infrastructure implementations delivered with fixed project pricing and milestone-based check-ins, freeing internal staff from project burden.
• Business Continuity and Disaster Recovery Services Planning and operational services to help businesses survive crises including natural disasters, ransomware attacks, and hardware failures, with recovery time objective (RTO) and recovery point objective (RPO) planning.
• Cyber Security Services Comprehensive cybersecurity services including threat detection, liability assessment, anti-virus/EDR strategies, user education, and phishing prevention training for SMB and mid-market clients.
• Security Operations Center (SOC) 24/7/365 security monitoring using SentinelOne Singularity XDR Complete platform, providing threat detection, incident response, forensic investigations, DNS filtering, and full incident lifecycle management from detection through post-incident evaluation.
• Vulnerability Assessment SCAP-compliant vulnerability assessment using non-invasive tools for internal and external network scanning, including Microsoft 365 Security Assessment, CIS 20 Critical Controls compliance review, and alignment with NIST CSF.
• CMMC Compliance Support Cybersecurity Maturity Model Certification services including technology environment audits, roadmap creation, CMMC framework alignment, ongoing monitoring, solution implementation, and assessment preparation for Department of Defense contractors at Levels 1, 2, and 3.
• TARbot Microsoft 365 Account Takeover Protection Proprietary technology protecting clients against Microsoft 365 account takeover via Adversary-in-the-Middle (AiTH) attacks that bypass MFA. Uses AI and Microsoft reporting to detect malicious logins and disable compromised credentials within 4 minutes, delivering an 82% reduction in Microsoft 365 account breaches.
• Intune Deployment Services Microsoft Intune deployment for mobile device management, adding security layers to Microsoft 365 or Azure environments with automated security policies and Microsoft Autopilot integration.
• Microsoft 365 Migration Services Migration services for transitioning to Microsoft 365 from Office 365, Google Workspace, Go Daddy, or other platforms with minimal business disruption.
• Teams Voice Setup Services Microsoft Teams Voice migration and setup services for replacing legacy VoIP solutions like RingCentral or 8x8 with streamlined cloud-based communication.
• Cloud Migration Services Professional services for migrating data and applications to public, private, or hybrid cloud infrastructure.

Quantifiable outcome

• 99% or higher average CSAT rating since 2016
• +2 more outcomes

Named customers4 records

Segments10 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• SentinelOnecoreTechnology or IntegrationSentinelOne Singularity XDR Complete serves as the industry-leading XDR platform (antivirus/endpoint protection) for Intrust IT's 24/7/365 Security Operations Center. Intrust IT has developed custom/proprietary enhancements based on 30+ years of MSP experience using SentinelOne to compensate for any deficiencies inherent in security controls.
• MicrosoftcoreTechnology or IntegrationIntrust IT is a Microsoft partner providing Microsoft 365 migrations, Teams Voice setup, Intune deployment, and Azure support. They offer Microsoft 365 Security Checklist covering 21 critical settings for securing Microsoft 365 tenants.
• HubSpotminorGTM or Marketing PartnerHubSpot meeting scheduler is used for booking cybersecurity consultations and sales appointments. Intrust IT uses HubSpot's meeting platform for client engagement.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• NetGain Technologies: Ohio-based managed IT services and cybersecurity provider serving SMB and mid-market clients. Comparable regional footprint, similar service portfolio (managed IT, cloud, security), and overlapping Cincinnati/Columbus customer base make it a direct local competitor.
• Ntiva: Virginia-based managed IT services and cybersecurity firm serving SMB and mid-market clients across multiple U.S. regions. Closely comparable service catalog including co-managed IT, SOC, cloud, and compliance support.
• US Cloud: Minnesota-based managed services provider focused on SMB and mid-market IT outsourcing and cybersecurity. Comparable subscription-based managed IT model with similar regional concentration and customer profile.
• Centre Technologies: Texas-based managed IT, cybersecurity, and cloud services provider for SMB and mid-market. Similar managed services plus cybersecurity positioning with comparable target customer size and pricing model.
• Dataprise: Mid-Atlantic headquartered managed services provider offering managed IT, cybersecurity, and cloud services to SMB and mid-market organizations. Comparable size, service mix, and customer profile with similar 24/7 SOC capabilities.
• All Lines Technology: Pennsylvania-based managed IT, cybersecurity, and cloud services provider serving mid-market clients. Comparable service portfolio and similar regional-MSP operating model with overlapping compliance and security capabilities.

Emerging players

• eSentire: Managed detection and response (MDR) provider offering 24/7 SOC services to mid-market organizations. Comparable cybersecurity specialization and SOC capability, intersecting with Intrust's security offerings.
• Arctic Wolf: Security operations provider offering a managed detection and response (MDR) / SOC-as-a-service platform. Comparable cybersecurity offering and SMB/mid-market targeting but delivered as a technology platform rather than a full-service MSP.

Broad incumbents

• Kyndryl: Global enterprise IT infrastructure services provider spun out of IBM. While serving much larger enterprises, Kyndryl competes in managed IT, cloud, and security services and represents the scaled-incumbent threat to mid-market MSPs.
• CrowdStrike: Leading endpoint security and XDR platform vendor. While a vendor to many MSPs, CrowdStrike's Charlotte AI and Falcon platform increasingly bundles managed SOC capabilities that overlap with Intrust's SentinelOne-based SOC services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/INTRUST.IT
• LinkedInlinkedin.com/company/intrust-group
• Xx.com/intrustIT

Compliance30 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intrust IT