UniVoIP
UniVoIP is a private, El Segundo-based cloud communications provider delivering 100% Microsoft Teams-native voice, UCaaS, and omnichannel contact center solutions to enterprise and mid-market customers via channel partners and the Microsoft AppSource marketplace.
- Company typePrivate
- Founded2005
- HeadquartersEl Segundo, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What UniVoIP does
UniVoIP is a private, El Segundo-based cloud communications provider founded in 2005, serving enterprise and mid-market organizations seeking to consolidate business voice and unified communications onto Microsoft Teams. The company has explicitly chosen to build around Teams rather than compete with it, delivering a 100% Teams-native voice solution via Direct Routing. Its portfolio spans Cloud Voice for Microsoft Teams (PSTN calling), OfficeConnect UCaaS, an omnichannel Contact Center (built on the Microsoft Unify framework with Heedify), and UniFax for paperless fax. The platform includes an AI-powered auto-provisioning engine and a partner-centric Service Control portal that the company advertises as enabling onboarding within 15 minutes.
Revenue mechanics are subscription-based, sold per-seat or as enterprise agreements with transparent pricing (no hidden fees, porting costs, user limits, or minimums). UniVoIP runs a channel-first go-to-market, distributing through a network of MSPs, telecom agents, and VARs — anchored by a strategic partnership with Bridgepointe Technologies (400+ consultants/engineers) — alongside direct enterprise sales and a Microsoft AppSource marketplace listing. Customer logos span large enterprises across banking, media, legal, food service, manufacturing, and education, including Walt Disney Studios, Dentons, Aramark, Bojangles, American Business Bank, and Shoreline Community College. The company reports a 99% customer retention rate and holds Microsoft Solutions Partner for Modern Work and Calling for Microsoft Teams Advanced Specialization designations. No funding rounds, M&A activity, or revenue disclosures are present in the source data.
UniVoIP firmographics
Firmographics- Name
- UniVoIP
- Legal name
- UniVoIP, Inc.
- Website
- https://univoip.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- UniVoIP is a private, El Segundo-based cloud communications provider delivering 100% Microsoft Teams-native voice, UCaaS, and omnichannel contact center solutions to enterprise and mid-market customers via channel partners and the Microsoft AppSource marketplace.
- Ownership category
- akta.pro rank
UniVoIP industry classification
Industry- Product category
- Cloud Communications / Unified Communications as a Service (UCaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Software Publishers (513210)
- SIC
- Services-Telephone Interconnect Systems (7385), Radiotelephone Communications (4812)
- akta.pro primary industry
- VoIP Access & ITSP Services (HDAIAHAD)
- akta.pro secondary industries
- Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where UniVoIP is headquartered
LocationHeadquarters
- HQ city
- El Segundo
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
UniVoIP business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Cloud Voice for Microsoft Teams (Subscription): Recurring subscription revenue from cloud-native Teams voice calling plans, sold per-seat or as enterprise agreements through channel partners and direct sales. Pricing is transparent with no hidden fees, no porting costs, no user limitations, and no minimums.
- UCaaS - OfficeConnect (Subscription): Recurring subscription revenue from the OfficeConnect UCaaS platform providing unified communications and collaboration features across devices and locations.
- Contact Center (Subscription): Recurring subscription revenue from the omnichannel cloud contact center solution, positioned as an upsell/expansion product within the Teams environment.
- UniFax (Subscription/Add-on): Fax-over-IP service providing paperless and secure fax transmission, likely offered as an add-on to core voice/UCaaS subscriptions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free 30-day trial available for Cloud Voice for Microsoft Teams |
| Subscription | Annual | Subscription plans for Cloud Voice for Microsoft Teams, UCaaS OfficeConnect, and Contact Center |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
UniVoIP product offering
Product offeringCore offering
UniVoIP sells cloud-native communications solutions for businesses built around Microsoft Teams, including Cloud Voice for Microsoft Teams (Direct Routing voice calling), OfficeConnect UCaaS, an omnichannel cloud Contact Center, and UniFax. Offerings are sold as subscriptions through channel partners, the Microsoft AppSource marketplace, and direct sales, with AI-powered automated onboarding and 24/7/365 U.S.-based support.
Product overview
UniVoIP is a cloud communications provider offering a unified portfolio of communication solutions built around Microsoft Teams. The core offering consists of Cloud Voice for Microsoft Teams (providing native Teams Direct Routing for business calling), UCaaS through OfficeConnect™ (enabling cross-device collaboration), Contact Center (omnichannel customer experience with AI capabilities), and UniFax (paperless fax solution). The products are designed to integrate within the Microsoft Teams ecosystem, allowing organizations to consolidate their communication tools into a single platform.
Differentiator
Problem solved
Functional benefit
Brands
- Cloud Voice for Microsoft Teams: Cloud-native Microsoft Teams voice calling solution.
- OfficeConnect
- Contact Center
- UniFax
Products and services
- Cloud Voice for Microsoft Teams A cloud-native, 100% Microsoft Teams-native voice calling solution that uses Direct Routing to deliver PSTN connectivity, enabling organizations to use Microsoft Teams as their full business phone system with chat, calling, collaboration, and communication features.
- OfficeConnect (UCaaS) Unified Communications as a Service platform branded OfficeConnect that enables teams to collaborate from any device with chat, calling, video, and collaboration features unified in a single application.
- Contact Center (Omnichannel CCaaS)
Quantifiable outcome
- 99% customer retention rate
- +2 more outcomes
Companies that use UniVoIP
Customer profileNamed customers10 records
Segments3 records
Ideal customer profiles3 records
UniVoIP technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability3 records
Feature6 records
UniVoIP partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Bridgepointe TechnologiescoreUniVoIP announced a strategic partnership with Bridgepointe Technologies on April 6, 2026. Bridgepointe brings over two decades of experience and a network of more than 400 consultants and engineers. The partnership aims to modernize enterprise voice communications through native Microsoft Teams integration, help organizations migrate from legacy systems to unified cloud communications, and reduce reliance on third-party tools and associated costs. UniVoIP is positioning Bridgepointe partners to capture additional value from the expanding base of Teams-centric customers seeking solutions beyond basic calling.
- MicrosoftcoreUniVoIP is a Microsoft Solutions Partner for Modern Work and has achieved Calling for Microsoft Teams Advanced Specialization. The company is listed on Microsoft AppSource and operates as a 100% Teams-native voice solution provider, leveraging Microsoft Direct Routing and the Unify framework.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
UniVoIP competitors and assessment
Company assessmentBroad incumbents
- Vonage (Ericsson): Vonage, now part of Ericsson, offers UCaaS, CCaaS, and APIs for cloud communications and competes broadly with UniVoIP for enterprise and mid-market voice and contact center workloads. Vonage's APIs and OneVoice offering overlap with UniVoIP's UCaaS and CCaaS expansion.
- RingCentral: RingCentral is a publicly traded UCaaS/CCaaS incumbent with a much larger sales footprint and a broad portfolio including RingCX and Microsoft Teams integrations. It competes with UniVoIP on enterprise voice and contact center deals but at a much larger scale and with deeper direct-sales coverage.
- 8x8: 8x8 is a publicly traded UCaaS and CCaaS incumbent offering cloud voice, video, and contact center with Microsoft Teams integrations. It overlaps with UniVoIP in the broader cloud voice market but serves a larger enterprise customer base with a direct-sales model.
- Zoom Phone: Zoom Phone is the cloud voice offering from Zoom, providing an alternative to Teams-native voice for customers standardizing on Zoom's collaboration stack. It competes for the same budget dollars as UniVoIP's Cloud Voice solution, particularly with mid-market customers evaluating platform consolidation.
- Five9: Five9 is a pure-play CCaaS incumbent with AI-powered contact center capabilities that compete with UniVoIP's Microsoft Unify/Heedify-powered omnichannel offering. Five9 overlaps directly in the contact center expansion path UniVoIP is pursuing within Teams environments.
- Mitel: Mitel is a long-established UCaaS and business communications vendor with both on-premises and cloud offerings including Teams integrations via MiCloud and direct routing partnerships. It competes with UniVoIP for mid-market and enterprise voice migrations and channel partner mindshare.
Direct peers
- Net2Phone: Net2Phone provides UCaaS, hosted voice, and Teams-enabled calling solutions aimed at SMB and mid-market businesses, often via a channel/reseller model that mirrors UniVoIP's GTM. Overlap with UniVoIP is direct in Teams Calling and adjacent in unified communications broadly.
- IntelePeer: IntelePeer is a direct competitor offering cloud communications, Teams voice enablement, and omnichannel contact center solutions with a similar SMB-to-enterprise focus. Both companies sell voice and CCaaS on top of Microsoft Teams via partner channels and compete for the same Direct Routing opportunities.
- CallTower: CallTower is one of the closest direct competitors to UniVoIP, providing native Microsoft Teams Direct Routing voice, UCaaS, and CCaaS to enterprise and mid-market customers with a channel-led model. The two companies compete head-to-head for Teams Calling migrations, AppSource mindshare, and the same Microsoft Advanced Specializations.
Others
- Microsoft Operator Connect: Operator Connect is Microsoft's own first-party carrier program for Teams calling, offered through certified carriers. It is not a commercial competitor in the same sense but represents the primary platform alternative that could reduce demand for third-party Direct Routing ITSPs like UniVoIP.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
UniVoIP social profiles
Digital presenceUniVoIP financial estimates
Financial estimateRevenue estimate
Valuation estimate
UniVoIP leadership team
Management profileNumber of profiles
Profiles3 records
UniVoIP funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
UniVoIP M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about UniVoIP
What does UniVoIP do?
UniVoIP sells cloud-native communications solutions for businesses built around Microsoft Teams, including Cloud Voice for Microsoft Teams (Direct Routing voice calling), OfficeConnect UCaaS, an omnichannel cloud Contact Center, and UniFax. Offerings are sold as subscriptions through channel partners, the Microsoft AppSource marketplace, and direct sales, with AI-powered automated onboarding and 24/7/365 U.S.-based support.
Is UniVoIP a public or private company?
UniVoIP is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was UniVoIP founded?
UniVoIP was founded in 2005. It employs 51 to 100 people.
Where is UniVoIP based?
UniVoIP is headquartered in El Segundo, United States, in the North America region.
How does UniVoIP make money?
Four revenue lines are on record. Cloud Voice for Microsoft Teams (Subscription) is the primary driver. The others are UCaaS - OfficeConnect (Subscription), contact Center (Subscription) and uniFax (Subscription/Add-on).
Who are UniVoIP's main competitors?
Broad incumbents on record are Vonage (Ericsson), RingCentral, 8x8, Zoom Phone, Five9 and Mitel. Direct peers are Net2Phone, IntelePeer and CallTower. Microsoft Operator Connect is listed as an others.
Does UniVoIP have an API?
No public API is recorded for UniVoIP.
What industry is UniVoIP in?
UniVoIP's product category is Cloud Communications / Unified Communications as a Service (UCaaS). Its primary akta.pro industry code is HDAIAHAD, VoIP Access & ITSP Services, with a secondary code of BPAEABAK, Collaboration & Unified Communications Management (UCaaS/VoIP). Its NAICS code is 51821 and its SIC code is 7385.