Squirrel Systems

What Squirrel Systems does

Squirrel Systems is a Canadian point-of-sale software company founded in 1984 in Burnaby, BC, that has exclusively served the hospitality industry for over 40 years. The company provides POS, payment processing, digital ordering, kitchen automation, and reporting to independent restaurants, multi-unit restaurant chains, and hotels, resorts, and casinos across North America. Notable customers include Cactus Club Cafe (20+ year relationship), The Keg, Hy's, Browns Socialhouse, White Spot, Smitty's Canada (80+ locations), Logan's Roadhouse (108 locations across 22 US states, customer since 1999), Crowne Plaza Seattle, and Atlific Hotels, alongside over 1,000 hotels and resorts served worldwide.

The company operates two core product platforms: Squirrel Cloud, a cloud-native POS built on Microsoft Azure available in Limited Service (starting at $90/month base plus $40/month per device) and Full Service ($100/month base plus $50/month per device) editions; and Squirrel 11, a self-hosted on-premise deployment with cloud-based reporting via Squirrel IQ. Both platforms are complemented by add-on modules (Multi-Location Management, Kitchen Automation, Digital Ordering, Gift Cards, Squirrel Labor) and a hardware line including the WS152H fixed terminal, iPad-based and Touch Dynamics ruggedized tablets, all-in-one Order & Pay devices, and peripherals. Differentiation rests on deep integrations with 25+ property management systems (Opera, Infor, Springer Miller, Maestro, Galaxy) and 100+ total partner integrations spanning payments (Shift4, Elavon, Moneris), loyalty (Paytronix), reservations (SevenRooms, OpenTable), inventory (Restaurant365), and gaming systems (IGT, Scientific Games).

Squirrel generates revenue primarily through recurring SaaS subscriptions, per-device fees, add-on module subscriptions, and hardware sales. Distribution combines direct enterprise field sales, inside sales, and a partner/reseller network (partner.squirrelsystems.com), with marketing through G2 leader badges, case studies, and industry events including the National Restaurant Association Show, MURTEC, HITEC, and the Restaurants Canada Show. In July 2024 the company was acquired by Volaris Group, an operating group of Constellation Software Inc., and continues to operate independently under the Squirrel brand. The company maintains 101-250 employees and reported entering its 42nd year of operations in 2026.

Name

Squirrel Systems

Legal name

Squirrel Systems (U.S.) Inc., Squirrel Systems of Canada Ltd.

Website

https://squirrelsystems.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

101–250 employees

Short description

Squirrel Systems is a Canadian POS software provider founded in 1984, exclusively serving hospitality — independent restaurants, multi-unit chains, hotels, resorts, and casinos — across North America with cloud and on-premise platforms integrated with 100+ partners.

Ownership category

akta.pro rank

Product category

Restaurant and Hospitality Point-of-Sale (POS) Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Point-of-Sale (POS) & On-Property Commerce (THALACAI)

akta.pro secondary industries

POS Terminals & All-in-One Retail Computers (HDACAKAA), POS Terminal Hardware (Countertop, Mobile, PIN Pads) (FSAMADAA)

Keywords

• Hospitality POS systems
• Restaurant point of sale
• Cloud POS software
• Hotel F&B technology
• Multi-location restaurant POS

Headquarters

HQ city

Burnaby

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure, Supply Chain

Revenue model

1. SaaS Subscription (Platform Fees): Monthly subscription fees for Squirrel Cloud POS platform access, with tiered pricing based on service edition (Limited Service vs Full Service) and volume of devices.
2. Device/Per-Terminal Fees: Per-device monthly fees for tablets, terminals, and mobile order & pay devices running the POS software.
3. Hardware Sales: Sale of hospitality-grade POS terminals (WS152H), tablets, receipt printers, label printers, portable printers, barcode scanners, and cash drawers.
4. Add-on Modules: Additional fees for Kitchen Automation, Digital Ordering, Multi-Location Management, and other optional add-on features.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Squirrel Systems develops and sells point-of-sale (POS) software and hardware exclusively for the hospitality industry. Its two core platforms are Squirrel Cloud, a 100% cloud-native POS built on Microsoft Azure, and Squirrel 11, a self-hosted on-premise POS with cloud-based analytics via Squirrel IQ. The offerings are complemented by hospitality-grade hardware (terminals, tablets, Order & Pay devices, printers, scanners) and add-on modules for multi-location management, kitchen automation, digital ordering, and labor management.

Product overview

Squirrel Systems offers a complete hospitality POS platform comprising two core product lines: Squirrel Cloud (a 100% cloud-native, mobile-first platform built on Microsoft Azure) and Squirrel 11 (a self-hosted on-premise platform with cloud-based analytics via Squirrel IQ). These are complemented by two pricing editions for Squirrel Cloud (Limited Service starting at $90/month and Full Service starting at $100/month, each with per-device fees and optional add-ons for multi-location management, kitchen automation, digital ordering, and gift cards), and by the Squirrel Labor workforce management module. The company also provides a comprehensive line of hospitality-grade hardware including fixed terminals (WS152H), mobile tablets (iPad, Touch Dynamics), all-in-one Order & Pay devices, and peripherals (printers, scanners, cash drawers). Support is delivered through the Squirrel EasyCare program.

Differentiator

Problem solved

Functional benefit

Products and services

• Squirrel Cloud POS 100% cloud-native POS platform built on Microsoft Azure offering mobile-first, intuitive operations for restaurants, hotels, resorts, and multi-unit enterprises. Available in Limited Service and Full Service editions, with add-ons for multi-location management, kitchen automation, and digital ordering.
• Squirrel 11
• WS152H Fixed POS Terminal 15.6-inch widescreen fixed POS terminal with Intel 2.4GHz CPU and Windows 11, designed for complex hospitality environments. Features 6 USB and 4 serial ports for broad peripheral support.
• Apple iPad POS iPad-based POS solution available in 10.2-inch and 7.9-inch (Mini) variants, with protective cases and charging docks. Supports Squirrel Mobility for tableside ordering.
• Touch Dynamics Tablet 8-inch IPS LCD ruggedized tablet with Corning Gorilla Glass 3, running Squirrel POS, designed for hospitality environments requiring durable mobile devices.
• Receipt Printer (TM-T88VII) Quiet thermal receipt printer for front-of-house printing, connecting via Serial or IP.
• Label Printer (TM-L90) Label, barcode, and receipt printer connecting via Ethernet LAN.
• Portable Receipt Printer (P20II) Lightweight mobile receipt printer connecting via Bluetooth or Wi-Fi for mobile use.
• Barcode Scanner USB/Serial barcode scanner for use with Squirrel terminals.
• Cash Drawer Cash drawer that opens at cash-out or on-demand from Squirrel terminal.
• Squirrel EasyCare Support Comprehensive support program for Squirrel POS customers, including 24/7 online and phone support, self-service Knowledge Base and documentation, and online server training.

Quantifiable outcome

• 18% sales growth for Alma Mater Society UBC after Squirrel implementation
• +2 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration77 records

Feature7 records

Partnerships

23 partnerships are on record, tiered core, preferred and technology.

• Microsoft AzurecoreTechnology or IntegrationSquirrel Cloud POS is built on Microsoft Azure cloud infrastructure, providing enterprise-grade reliability, security, and scalability for the cloud-native POS platform.
• Crunchtime (KitchenArmor)preferredTechnology or IntegrationPreferred integration partner for kitchen automation and inventory management solutions, tightly integrated with Squirrel POS.
• Restaurant365preferredTechnology or IntegrationPreferred integration for inventory management and restaurant enterprise management, sold and supported by Squirrel.
• Shift4preferredTechnology or IntegrationPreferred payment processing partner providing secure payment integration with Squirrel POS.
• SevenRoomspreferredTechnology or IntegrationPreferred integration for reservations and guest experience management, seamlessly connected with Squirrel POS.
• PaytronixpreferredTechnology or IntegrationPreferred loyalty and gift card integration partner for Squirrel POS.
• ElavonpreferredTechnology or IntegrationPreferred payment processing partner providing integrated payment solutions.
• MonerispreferredTechnology or IntegrationPreferred Canadian payment processing partner integrated with Squirrel POS for debit and credit transactions.
• QSR AutomationspreferredTechnology or IntegrationPreferred kitchen automation partner providing kitchen display systems integrated with Squirrel POS.
• OLOpreferredTechnology or IntegrationPreferred online ordering integration partner for restaurant delivery and pickup orders.
• xDinepreferredTechnology or IntegrationPreferred online ordering and kiosk integration partner for Squirrel POS.
• OpenTabletechnologyTechnology or IntegrationTechnology integration for restaurant reservations and waitlist management connected to Squirrel POS.
• Kronos (UKG)technologyTechnology or IntegrationLabor and scheduling integration partner for workforce management with Squirrel POS.
• HotSchedulestechnologyTechnology or IntegrationEmployee scheduling and labor management integration with Squirrel POS.
• ADPtechnologyTechnology or IntegrationPayroll and HR integration for seamless payroll processing from Squirrel POS labor data.
• Optimum ControltechnologyTechnology or IntegrationInventory management integration for restaurant cost control and ordering.
• Opera (Oracle Hospitality)technologyTechnology or IntegrationProperty management system integration for hotel F&B operations with Opera PMS.
• InfortechnologyTechnology or IntegrationProperty management system integration for hospitality operations.
• Springer MillertechnologyTechnology or IntegrationProperty management system integration for luxury hospitality properties.
• IGTtechnologyTechnology or IntegrationGaming system integration for casino operations with Squirrel POS.
• Scientific GamestechnologyTechnology or IntegrationGaming system integration for casino and gaming operations.
• MatrixPOStechnologyChannel Partner/ Reseller/ DistributorRegional POS solutions partner providing local implementation and support for Squirrel customers, particularly for venue management operations.
• EigentechnologyTechnology or IntegrationIntegrated payment processing partner providing chip and contactless payment solutions.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Toast: Leading cloud-native restaurant POS platform in North America with integrated payments, online ordering, and team management. Directly competes with Squirrel in the multi-unit full-service and QSR restaurant segments and is rapidly expanding into hotel F&B.
• Agilysys: Hospitality-focused POS and property management vendor for hotels, resorts, and casinos. Closely comparable to Squirrel's hotel and gaming segment, with overlapping PMS and POS capabilities and similar enterprise customers.
• SpotOn: Cloud restaurant and retail POS with integrated payments and marketing software. Competes with Squirrel for independent and multi-unit restaurants, especially in the US, with a similar bundled SaaS-plus-payments positioning.
• Lightspeed Restaurant: Cloud POS system for full-service restaurants, bars, and hotels headquartered in Montreal. Closely comparable to Squirrel in target verticals (independent and multi-unit restaurants) and has stronger European reach, making it a direct competitor especially in Canadian enterprise accounts.
• TouchBistro: iPad-based POS for full-service restaurants, also Canadian-founded. Directly competes with Squirrel Cloud Limited and Full Service editions for independent and small-chain restaurants in North America.
• PAR Brink POS: Cloud restaurant POS platform serving independent and multi-unit operators. Direct competitor to Squirrel in the mid-market and multi-location restaurant space with a similar SaaS-plus-hardware go-to-market model.

Emerging players

• Resy (American Express): Restaurant reservation and guest experience platform integrated with major POS systems including (formerly) Lightspeed. Comparable as a preferred reservation/waitlist partner in Squirrel's ecosystem and competes for technology stack influence at full-service restaurants.

Broad incumbents

• Oracle MICROS: Legacy hospitality and restaurant POS incumbent acquired by Oracle, with deep enterprise hotel and global chain deployments. Directly overlaps with Squirrel 11 in hotels, resorts, and large restaurant chains, particularly where Oracle's broader hospitality stack (Opera PMS, OPERA Cloud) is installed.
• Square for Restaurants: Block-owned POS solution targeting small and mid-market restaurants with integrated payments. While more horizontal, it competes directly with Squirrel Cloud Limited Service Edition for independents and quick-service operators.
• NCR Aloha: Established on-premise and cloud restaurant POS suite serving large multi-unit chains. Competes with Squirrel in enterprise full-service and QSR chains, particularly for operators seeking an alternative to cloud-native vendors.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/squirrelsystems
• YouTubeyoutube.com/c/squirrelsystems
• Facebookfacebook.com/squirrelsystems
• LinkedInlinkedin.com/company/squirrel-systems
• Instagraminstagram.com/squirrelsystems

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Squirrel Systems