Name

Applied Innovation

Legal name

Applied Innovation

Website

https://appliedinnovation.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Managed IT and Business Technology Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

akta.pro secondary industries

Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ), Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)

Keywords

• Managed IT services
• Managed print services
• Document workflow automation
• Secure document shredding
• Medical waste disposal

Headquarters

HQ city

Grand Rapids

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly fees for managed IT support including monitoring, help desk, security, and infrastructure management. Pricing is predictable and subscription-based with fully or co-managed options.
2. Managed Print Services: Fleet management with proactive monitoring, automated supply replenishment, and service coverage. Contracts customized based on assessment, device count, volume, and security needs.
3. VoIP and Communication Services: Scalable telephony solutions with per-user or per-location pricing, 99.999% uptime guarantee, and flexible adding/removing of users without contract lock-in.
4. Hardware and Infrastructure Sales: Procurement and deployment of end-user devices, servers, networking equipment, and cloud services. Includes lifecycle support from purchase through recycling.
5. Document Workflow and Automation: Document workflow solutions, RPA implementation, and scanning services. May include one-time implementation fees plus ongoing support or subscription components.
6. Shredding Services: Scheduled shredding pickup services with flexible agreements (weekly, monthly, custom), one-time purges, and hard drive destruction. Pricing based on service frequency and volume.
7. Medical Waste Services: Compliance-compliant medical waste pickup and disposal including sharps, biohazard, pharmaceutical, and dental waste. Offered via scheduled pickups or mail-back programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels11 records

Core offering

Applied Innovation is a managed services provider that bundles managed IT (24/7 help desk, cybersecurity, hardware/infrastructure, VoIP, audio-visual), managed print (copiers, production print, fleet management, secure print release), document automation (DocuWare workflows, RPA via ElectroNeek, backfile scanning), NAID AAA Certified shredding, and OSHA/DOT-compliant medical waste disposal into a single contracted relationship for mid-market and enterprise customers. Services are delivered and supported by a 500+ person local field team across Michigan, Indiana, Ohio, and Tampa, Florida, with recurring monthly subscriptions, customized quotes based on fleet/scope, and one-time hardware and project fees.

Product overview

Applied Innovation is a managed services company offering an integrated portfolio of technology, imaging, and automation solutions. The core offerings include Managed IT Services (with 24/7 help desk and vCIO planning), Cybersecurity Solutions (with SIEM/SOC and threat detection), Hardware + Infrastructure Services, VoIP Phones + Communication (powered by Intermedia Elevate), Audio Visual Solutions, and a full suite of Imaging products including Copiers + Printers, Production + Wide Format Printers, Managed Print Services, Print Management Solutions, and Managed Support Services. The Automation division provides Document Workflow Solutions (built on DocuWare), Robotic Process Automation (using ElectroNeek platform), and Backfile Scanning Services. Additional services include Medical Waste Services and Shredding Services (NAID AAA Certified). The company serves diverse industries including business, education, healthcare, manufacturing, and government with nearly 40 years of experience and 500+ team members.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Proactive technology support that keeps businesses secure, connected, and running smoothly with 24/7/365 expert help desk, vCIO strategic planning, and fully or co-managed IT options.
• Cybersecurity Solutions Layered cybersecurity solutions protecting businesses with real-time threat detection, recovery-first protection, SIEM/SOC services, compliance monitoring, and security awareness training.
• Hardware + Infrastructure Services Scalable IT infrastructure design, deployment, and support including managed network services, data center solutions, cloud services, end-user hardware, and secure device disposal.
• VoIP Phones + Communication Modern communication solutions including VoIP phone systems with 99.999% uptime guarantee, customizable call flows, mobile/remote access apps, and contact center capabilities powered by Intermedia Elevate.
• Audio Visual Solutions Integrated AV systems for conference rooms, digital signage, room scheduling, videowalls, and security cameras designed for seamless collaboration and hybrid work environments.
• Copiers + Printers Commercial-grade copiers and printers for office environments with secure print, user authentication, integrated document workflows, and managed print services support.
• Production + Wide Format Printers High-speed production printing, large and wide format devices, and advanced finishing solutions including spot UV, foil, laminating, UV flatbed printing, and cutting/binding equipment.
• Managed Print Services Proactive print fleet management combining monitoring, automated supply fulfillment, and strategic optimization for reduced costs and predictable uptime.
• Print Management Solutions Centralized print control with visibility into usage, automated print policies, secure print release, and reporting/insights for cost reduction and compliance.
• Managed Support Services On-site support services including print center management, mail services, device/printer fleet management, and liaison services as an extension of the client's team.
• Document Workflow Solutions Digitize, organize, and automate document-heavy processes using DocuWare platform with capture, routing, approval workflows, records management, and ERP/HRIS integration.
• Robotic Process Automation (RPA) Software robots that automate repetitive digital tasks including data entry, notifications, and system updates using ElectroNeek platform for 24/7 error-free execution.
• Backfile Scanning Services Conversion of paper records into searchable digital files with high-speed scanning, indexing, OCR, and secure transport to improve accessibility and reduce storage costs.
• Medical Waste Services Compliant medical waste disposal including sharps, biohazard, pharmaceutical, and dental waste with scheduled pickups, mail-back options, and full regulatory documentation.
• Shredding Services NAID AAA Certified secure document destruction with on-site shredding, scheduled pickups, hard drive destruction, and certificates of destruction with 100% recycling.
• Accounts Payable Automation Document workflow solution for accounts payable automating invoice capture, routing, approvals, and payment authorization using DocuWare with AI-powered OCR.
• Human Resources Workflow Automation Document workflow solution for HR automating onboarding, records management, employee self-service, and compliance with role-based access controls.
• K-12 Document Workflow Solutions FERPA-aligned document management for K-12 schools digitizing student records, transcripts, IEP documentation, and enrollment forms with compliance-ready security.

Quantifiable outcome

• Average on-site service arrival time of 3.9 hours
• +4 more outcomes

Named customers22 records

Segments8 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability7 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTechnology partnership providing Microsoft Copilot integrations, Office 365 productivity tools, Teams collaboration, and cloud services. Applied Innovation helps businesses implement and optimize Microsoft tools for productivity, automation, and security.
• DocuWarecoreTechnology or IntegrationDocument workflow solutions partner providing intelligent document processing, workflow automation, and cloud document management. DocuWare platform enables capture, processing, storage, and retrieval of business documents.
• IntermediacoreTechnology or IntegrationVoIP and unified communications partner providing Elevate platform for business telephony with 99.999% uptime guarantee, cloud communications, contact center solutions, and mobile/desktop apps.
• ElectroNeekcoreTechnology or IntegrationRPA (Robotic Process Automation) platform partner providing software bots for automating repetitive digital tasks. ElectroNeek enables workflow automation across business applications without disrupting existing systems.
• RicohcoreTechnology or IntegrationPrimary imaging equipment partner providing copiers, printers, multifunction devices, production print solutions, and wide format printers. Ricoh devices form the core of managed print services offerings.
• CanoncoreTechnology or IntegrationImaging equipment partner providing office copiers, multifunction printers, production devices, imagePRESS production printers, and imageRUNNER ADVANCE series.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Marco Technologies: Midwest-headquartered managed services provider offering managed IT, managed print, document management, and cloud services to business, healthcare, and education customers. Most direct comparable given similar regional model, service portfolio, and vertical mix.
• Konica Minolta Business Solutions: Global imaging and managed print services provider with significant U.S. MSP/IT services arm. Direct competitor in copier/printer hardware, managed print, and document workflow automation across similar mid-market and enterprise verticals.
• Ricoh USA: Imaging equipment OEM and managed services provider competing directly in production print, managed print services, and document workflow. Applied Innovation is a Ricoh channel partner that competes with Ricoh's direct services organization.
• Sharp Electronics: Imaging and display manufacturer with managed services and document solutions offerings. Competes directly in office copier/printer hardware, managed print, and AV solutions markets.

Broad incumbents

• Xerox: Global incumbent in office imaging, managed print services, and document technology with broad portfolio including IT services. Competes across copier/printer hardware and managed print contracts in similar mid-market segments.
• CDW: Large national IT solutions provider offering hardware procurement, managed services, and cloud/security solutions to business, education, and government customers. Competes in mid-market and enterprise IT services contracts.
• SHI International: Major IT solutions and services provider with hardware, software, and managed services offerings. Competes in enterprise and mid-market IT procurement and managed services deals.
• Connection (Connection Enterprise Solutions): National IT solutions provider offering hardware procurement, software licensing, and managed services across enterprise, public sector, and healthcare verticals. Competes for IT infrastructure and managed services contracts.
• CompuCom: Managed IT services and workplace solutions provider owned by Variant Equity. Competes in end-user computing, managed IT, and infrastructure services for mid-market and enterprise customers.

Regional players

• DEX Imaging: Regional managed print and document solutions provider headquartered in Florida with strong Southeast U.S. presence. Direct competitor in managed print services and document workflow, particularly relevant given Applied Innovation's Tampa expansion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@applied_innovation
• Facebookfacebook.com/innovationapplied
• LinkedInlinkedin.com/company/appliedinnovation
• Instagraminstagram.com/innovationapplied
• Xx.com/applied_innov8

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Applied Innovation