What utopia.AI does

utopia.AI (legal entity Utopia Thinking Systems, S.L.) is a private Spain-domiciled AI subsidiary of the real-time communications operator Dialo.ga, developing Deep Learning products for enterprise contact centers, telecom operators, and financial institutions. Its core portfolio comprises four proprietary models: Sesame, an enrollment-free voice biometric system for caller identification, anti-spam filtering and PSD2-compliant payment authentication; ToT, a continuously-learning AI agent assistant that automates Level 1 ticket resolution and supervises agent activity; Loquista, a real-time generative speech synthesis engine that can mimic a voice from a one-minute sample for branded TTS, voice modification, and translation with voice preservation; and Whodas, an agent activity and performance supervisor. Underpinning the suite is the UTOPIA CRM Computer Telephony Integration platform, which connects the AI products to more than twenty third-party systems including Salesforce, Zendesk, HubSpot, Intercom, Slack, Microsoft Dynamics and Shopify, enabling deployment inside existing enterprise workflows.

The company operates a sales-led, consultative enterprise GTM built around customization per client and sector, supported by an active conference presence at Capacity Europe, Mobile World Congress, CCW, Money 20/20 and Secure Payments & ID. Pricing is quote-based annual subscription; no public tiers are disclosed. Commercial and support offices exist in New York, Bordeaux, Logroño (Spain), Frankfurt, Venice, and Miami/San Diego via the parent. Revenue is not separately disclosed; the parent Dialo.ga reported $72 million in 2018 sales with $11 million EBITDA and 30% year-over-year growth, but those figures reflect the broader real-time communications business rather than the AI subsidiary. Compliance posture includes GDPR processing under EU standard contractual clauses and PCI DSS alignment for Sesame's payment authentication use case, and the company leverages AWS infrastructure and the WhatsApp Cloud API for service delivery.

Strategic positioning centers on verticalized Deep Learning for regulated, high-volume customer interaction environments — banking authentication, telecom operations, healthcare, insurance and e-commerce support — with a stated value proposition of saving 30–60% of agent time through intelligent automation. The business is exposed to both the strengths of being embedded within a profitable communications parent (distribution, data, capital) and the constraints of a small, privately-funded 11–50 employee team competing against larger cloud and AI vendors in adjacent product categories.

Name

utopia.AI

Legal name

Utopia Thinking Systems, S.L.

Website

https://utopia.ai

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

utopia.AI builds proprietary Deep Learning products — voice biometrics, an AI agent assistant, and generative speech synthesis — for enterprise contact centers, telecom operators, and financial institutions, distributed via a CRM-integrated CTI platform and a consultative enterprise sales motion as a subsidiary of Dialo.ga.

Ownership category

akta.pro rank

Product category

Conversational AI for Contact Centers

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Voice Assistants & Voice UI (VUI) (HDAAAFAD)

Keywords

• Conversational AI
• Voice biometrics
• Contact center automation
• Speech synthesis software
• Natural language processing

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. AI Solutions for Contact Centers: SaaS-based AI tools for intelligent management of email, chat, and telephone systems. Products include Sesame (voice biometrics), ToT (agent assistant), Loquista (voice synthesis), and CRM integrations. Revenue generated through subscription and customization arrangements tailored to each client's sector.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

utopia.AI develops Deep Learning-based AI products for contact centers and customer care teams, including voice biometric identification, an AI agent assistant, real-time voice synthesis, and employee activity supervision. The company offers customizable algorithms tailored to each client's sector through direct collaboration, delivered as subscription-based SaaS integrated with existing CRM and helpdesk platforms.

Product overview

Utopia.AI develops a portfolio of AI-powered products for contact centers and customer care operations. The core offering consists of Sesame (voice biometric identification), ToT (AI agent assistant for ticket management), and Loquista (real-time voice synthesis/mimicry), plus Whodas (employee activity supervision). These products work together to automate Level 1 support, identify callers through voice biometrics, generate synthetic voices, and monitor agent performance. The company also offers UTOPIA CRM - a Computer Telephony Integration (CTI) platform that connects the AI products with existing CRM and Helpdesk systems including Salesforce, Zendesk, HubSpot, and 18+ other third-party tools. The products utilize Deep Learning and neural networks trained for natural language processing and emotion analysis, enabling businesses to save 30-60% of agent time while improving customer service quality.

Differentiator

Problem solved

Functional benefit

Brands

• Sesame: Voice biometric identification system that creates voice prints for real-time caller identification without enrollment process. Capabilities include voice biometrics authentication, caller classification, anti-spam filtering, answering machine detection, and sentiment analysis.
• ToT
• Loavista
• Utopia CRM

Products and services

• Sesame Voice biometric identification system that creates voice prints from natural speech for real-time caller identification without an enrollment process. Provides caller classification (gender/age/language), anti-spam filtering, answering machine detection, and real-time sentiment/emotion analysis. Targets contact centers and sensitive-sector institutions (banking, healthcare, insurance) needing secure authentication and fraud prevention; PCI DSS compliant.
• ToT AI agent assistant for call center agents that uses natural language processing and continuous learning from conversations to automate Level 1 ticket resolution. Specializes and adapts to specific sectors over time and includes agent activity and presence tracking for human resources management. Targets contact center and customer service teams seeking to automate routine interactions and improve agent productivity.
• Loquista Real-time AI speech synthesis system that replicates a human voice from approximately one minute of recorded audio. Supports customized text-to-speech, corporate voice design for branding, voice modification (tone, timbre, emotion, speed), and real-time translation with voice imitation. Targets enterprises and contact centers needing branded synthetic voices and multilingual capabilities.
• Whodas Agent activity supervision system that monitors contact center employee performance and presence through keyboard, video, and sound wave activity tracking. Targets contact center management seeking AI-driven oversight of agent productivity.
• UTOPIA CRM Computer Telephony Integration (CTI) virtual switchboard platform that connects telephony with over 20 CRM and helpdesk systems including Salesforce, Front, Zapier, Pipedrive, Zendesk, Intercom, HubSpot, Slack, Zoho, Help Scout, Freshdesk, and Shopify. Targets enterprises that want to embed telephony into existing customer workflow tools.

Quantifiable outcome

• Save 30-60% of human agent's time
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability11 records

Feature4 records

Partnerships

One partnership is on record.

• Dialo.gacoreStrategic or Co-development Partner · 1 January 2017Dialo.ga is the parent company and real-time communications operator that developed utopia.AI as its AI/Deep Learning subsidiary. Dialo.ga operates its own WebRTC platform and has invested in R&D focused on customer service AI through utopia.AI, which houses a large team of doctors and engineers specializing in Deep Learning.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Observe.AI: Observe.AI provides AI-powered conversation intelligence, agent assist, and voice analytics for contact centers. It competes directly with utopia.AI's ToT agent assistant and Sesame voice analytics capabilities, targeting similar enterprise contact center buyers.
• Cognigy: Cognigy offers enterprise conversational AI and agent automation for customer service operations. It overlaps with utopia.AI's Level 1 ticket automation and NLP-driven agent assist, serving large enterprise contact centers with subscription-based AI.
• Pindrop: Pindrop specializes in voice biometrics, fraud detection, and authentication for contact centers and financial institutions. It is the closest direct competitor to utopia.AI's Sesame voice biometric product, especially in banking PSD2/SCA use cases.
• Talkdesk: Talkdesk delivers cloud contact center software with embedded AI for agent assist, routing, and analytics. It competes with utopia.AI's full suite and offers a more productized platform for enterprise customer service teams.

Broad incumbents

• NICE Ltd. NICE is a large incumbent in contact center software with extensive voice biometrics (NICE Real-Time Authentication), agent assist, and analytics offerings. It competes with utopia.AI across all product lines but operates at much greater scale and breadth.
• Genesys: Genesys is a global contact center platform provider with AI-driven routing, agent assist, and conversational AI capabilities. Its cloud platform overlaps with utopia.AI's enterprise contact center AI positioning across large enterprise buyers.
• Verint Systems: Verint provides workforce engagement, speech analytics, and voice biometrics for contact centers. Its analytics and authentication offerings compete with utopia.AI's Whodas supervision and Sesame voice biometric products as part of a broader enterprise platform.
• Five9: Five9 is a cloud contact center vendor adding AI capabilities for agent assistance, summarization, and voice analytics. It is a broad incumbent alternative to utopia.AI for enterprise customer service modernization.

Emerging players

• Sensory: Sensory provides voice biometric authentication and speech recognition technologies for embedded and enterprise applications. It is an emerging niche player overlapping with utopia.AI's Sesame voice biometric capabilities, often integrated by device and app makers.
• Kore.ai: Kore.ai offers enterprise conversational AI platforms for customer service automation and agent assist. It overlaps with utopia.AI's ToT and Level 1 ticket automation capabilities, particularly in banking, healthcare, and telecom verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about utopia.AI