MyChart

What MyChart does

MyChart is a patient portal platform licensed from Epic Systems Corporation, serving over 190 million patients worldwide who use it to access health records, view test results, schedule appointments, conduct video visits, message care teams, request prescription refills, pay bills, and manage care for family members through proxy access. The platform operates as the patient-facing surface of Epic's electronic health record (EHR) system, which manages over 305 million patient charts across all 50 U.S. states and more than a dozen countries. Core technical capabilities include proprietary interoperability features such as MyChart Central (single Epic ID login across multiple healthcare organizations), Happy Together (unified record view across providers), Care Everywhere (provider-to-provider record exchange), and Share Everywhere (patient-controlled temporary record sharing). The platform also integrates with Apple Health and Google Fit for automatic health data ingestion, supports HIPAA-compliant security with two-step verification, and recently launched Emmie, an AI-powered billing assistant.

The platform operates on a B2B2C model: MyChart is provided at no cost to patients, while healthcare organizations using Epic EHR gain MyChart as part of their enterprise licensing agreement with Epic Systems Corporation. Epic's revenue model is enterprise licensing to hospitals, health systems, and clinics, with patient portal functionality bundled into the broader EHR contract rather than sold separately. Patients are onboarded through their healthcare providers during care encounters or via self-signup using activation codes, with mobile apps on iOS and Android complementing the web experience. Distribution leverages Epic's existing enterprise customer base, augmented by direct mobile app downloads and statewide activation initiatives such as the October 2025 Louisiana MyChart Central launch covering 9 health systems and 2.5 million patients. MyChart is itself a private, non-separately-reported brand within Epic, with no standalone financials disclosed; all revenue flows through Epic Systems Corporation's enterprise contracts.

Name

MyChart

Legal name

MyChart® licensed from Epic Systems Corporation

Website

https://mychart.org

Company type

Private

Founded year

1999

Operating status

Operating

Short description

MyChart is a patient portal platform licensed from Epic Systems Corporation, serving 190+ million patients across healthcare organizations using Epic's EHR. It enables patients to access health records, schedule appointments, conduct video visits, message care teams, pay bills, and manage family care.

Ownership category

akta.pro rank

Product category

Patient Portal Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Health Care and Social Assistance (62)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industries

Patient Self-Service Portal for Scheduling & Management (HLACADAK), Patient-Mediated Exchange & Personal Health Data Access (Blue Button, SMART on FHIR) (HLACABAN)

Keywords

• Patient portal software
• Electronic health records
• Healthcare interoperability
• Patient engagement platform
• Telehealth services

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare Organization Licensing: MyChart is provided as part of the Epic EHR ecosystem. Healthcare organizations using Epic software gain access to MyChart as their patient portal. Revenue is generated through Epic's EHR licensing model with healthcare provider organizations, not directly from patients.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

MyChart is a patient portal application that empowers over 190 million patients to access their health information, view test results, schedule appointments, message care teams, request prescription refills, pay bills, conduct video visits, and manage care for themselves and family members. It is licensed from Epic Systems Corporation and bundled as the patient-facing component of Epic's electronic health record (EHR) system used by healthcare organizations worldwide.

Product overview

MyChart is a patient portal platform built on Epic's electronic health record (EHR) system, designed to give patients ownership of their health information and self-service access to healthcare. The core MyChart product serves as the patient-facing portal, while complementary modules extend functionality: MyChart Central provides a single Epic ID login for accessing multiple MyChart accounts across different healthcare organizations; Happy Together aggregates medical records from different healthcare organizations into one view; Share Everywhere enables temporary record sharing with any provider; Care Everywhere facilitates provider-to-provider record exchange; Video Visits and E-Visits enable virtual care; MyChart Care Companion supports care plan adherence; and an AI Billing Assistant (Emmie) helps patients manage billing inquiries. The platform empowers over 190 million patients worldwide.

Differentiator

Problem solved

Functional benefit

Brands

• MyChart Central: A unified login platform allowing patients to access all their MyChart accounts with a single Epic ID, including password-free login via passkeys and biometrics.
• Happy Together
• Care Everywhere
• Share Everywhere

Products and services

• MyChart Core patient portal application enabling patients to access health information, view test results, schedule appointments, message care teams, request prescription refills, pay bills, and manage care for themselves and family members. Licensed from Epic Systems Corporation to healthcare provider organizations using Epic EHR.
• MyChart Central Unified login platform allowing patients to access all their MyChart accounts from different healthcare organizations with a single Epic ID, featuring password-free login via passkeys and biometrics, and synchronized profile information across linked accounts.
• Happy Together

Quantifiable outcome

• 190 million+ patients empowered to manage their health
• +4 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature8 records

Partnerships

Three partnerships are on record, tiered flagship and core.

• Rush University System for HealthflagshipTechnology or Integration · 6 January 2026Rush was the first healthcare system to implement MyChart's AI billing assistant (Emmie), conducting over 3,000 patient conversations and achieving 50% reduction in billing customer service messages. Rush VP Access and Patient Experience Sean Bina serves as executive sponsor.
• Louisiana Healthcare Organizations (MyChart Central)coreTechnology or Integration · 9 October 2025First statewide MyChart Central launch involving 9 Louisiana healthcare systems: Baton Rouge General, Franciscan Missionaries of Our Lady Health System, Lake Charles Memorial Health System, LCMC Health, North Oaks Health System, Ochsner Health, St. Tammany Parish Hospital, Terrebonne General Health System, and Woman's Hospital. Enables 2.5 million Louisiana patients to access records across all participating organizations with single login.
• Donate Life AmericacoreStrategic or Co-development Partner · 1 May 2025Integration developed between Epic's MyChart and Donate Life America's National Donate Life Registry, enabling patients to register as organ, eye, and tissue donors directly through MyChart. Each registration is automatically added to the national registry. Over 130,000 individuals have registered through this integration, with potential to save 8 lives per donor.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Veradigm (Allscripts) FollowMyHealth: Veradigm's FollowMyHealth is a patient portal connected to Allscripts/Veradigm EHRs, offering appointment scheduling, messaging, telehealth, and record sharing — a direct competitor in the EHR-tethered patient portal category.
• athenahealth Patient Portal: athenahealth provides a patient portal bundled with its athenaOne EHR suite, used by ambulatory practices and hospitals. Comparable to MyChart as a B2B2C patient engagement platform with scheduling, messaging, bill pay, and telehealth features.
• eClinicalWorks healow: healow is the patient engagement app bundled with eClinicalWorks EHR, offering telehealth, scheduling, messaging, and record access. Directly comparable as an EHR-vendor patient portal competing in the ambulatory and small-hospital segment.
• Oracle Health (Cerner): Oracle Health (formerly Cerner) operates the largest direct competitor to Epic in U.S. hospital EHRs and provides a competing patient portal (Cerner Patient Portal / HealtheLife) used by thousands of hospitals — directly comparable as an integrated EHR-vendor patient portal with provider-mediated and patient-mediated exchange.
• NextGen Healthcare Patient Portal: NextGen's patient portal is integrated with its NextGen Enterprise EHR for ambulatory practices, offering scheduling, messaging, bill pay, and telehealth. Comparable to MyChart as an EHR-bundled patient engagement solution.
• Meditech Patient Portal: Meditech's MHealth and patient portal offerings are bundled with its Expanse EHR and serve hospitals and ambulatory sites. Comparable as a directly competitive EHR-vendor patient portal with record access, scheduling, and messaging.

Broad incumbents

• Epic Systems Corporation: Epic Systems Corporation is the parent operator of MyChart and the dominant U.S. hospital EHR vendor. Relevant as the broader incumbent that owns, develops, and monetizes MyChart within its full EHR ecosystem.

Emerging players

• InteliChart: InteliChart provides a patient engagement platform (patient portal, scheduling, reminders, surveys, telehealth) that integrates with multiple EHRs. Comparable to MyChart's patient self-service and engagement modules, with a focus on ambulatory specialty practices.
• GetWellNetwork: GetWellNetwork delivers patient engagement, education, and care plan adherence tools for hospitals, including interactive patient systems. Adjacent to MyChart Bedside and Care Companion, with overlapping functionality around inpatient and post-discharge engagement.
• Phreesia: Phreesia is a patient intake, check-in, and engagement platform used across multiple EHRs (including Epic). Comparable to MyChart's patient self-service, scheduling, and registration workflows, though delivered as an EHR-agnostic overlay rather than an EHR-native portal.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MyChart