Universal Software Solutions
Universal Software Solutions builds HDMS, a modular healthcare data management platform for HME/DME providers, home infusion and specialty pharmacies, and ambulatory infusion centers, with companion modules for workflow, document management, dropshipping, and patient outreach. The privately held, Michigan-based company sells via subscription enterprise licensing with direct sales and industry event-driven go-to-market across the United States.
- Company typePrivate
- Founded2000
- HeadquartersDavison, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Universal Software Solutions does
Universal Software Solutions, Inc. (USS) is a privately held healthcare software vendor founded in 2000 and headquartered in Davison, Michigan, that builds the HDMS (Healthcare Data Management System) platform for providers in the home medical equipment (HME), durable medical equipment (DME), home infusion, specialty pharmacy, and ambulatory infusion center (AIC/AIS) verticals. The HDMS platform is a single, modular system covering patient intake, order management, inventory, pharmacy verification checks (PV1/PV2), TPN compounding calculations, prior authorizations, billing with NCPDP and ANSI X12 transactions, and reporting, with options for hosted or on-premise deployment. The platform is extended by companion modules — WorkLogix (workflow management), StowPoint (document management), VendorLink (electronic ordering and patient dropshipping), HDMS Outreach (patient engagement via phone/email/text), AIC/AIS scheduling, and the HDMS Integration Foundation (HIF), a RESTful API layer with Model Context Protocol support that enables bidirectional integration with partners such as WayStar, Surescripts, Parachute Health, Cardinal Health, McKesson, Basys, and ACU-Serve.
USS generates revenue primarily through subscription licensing of HDMS and its companion modules to enterprise healthcare providers under quote-based annual contracts, with implementation, training, and real-time expert support (including pharmacists, nurses, and billing specialists) bundled into the engagement. Go-to-market is executed through direct enterprise field sales with segmented demo funnels by business line, supplemented by participation in industry events (Medtrade 2025, NASP Meeting & Expo 2025), partner co-marketing (e.g., ACU-Serve webinars), and content marketing via blog and social channels. Customers are concentrated in the United States, and the company is family-controlled, with founder/CEO Christopher Dobiesz and a multi-generational Dobiesz/Golen leadership team, and reports no external funding, M&A, or institutional investment activity. The most recent product and platform investments (2025-2026) include HDMS 4.4, VendorLink, AI Agentic Workflows with model-agnostic and on-premise LLM support, and the AIC/AIS scheduling module.
Universal Software Solutions firmographics
Firmographics- Name
- Universal Software Solutions
- Legal name
- Universal Software Solutions, Inc.
- Website
- https://universalss.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Universal Software Solutions builds HDMS, a modular healthcare data management platform for HME/DME providers, home infusion and specialty pharmacies, and ambulatory infusion centers, with companion modules for workflow, document management, dropshipping, and patient outreach. The privately held, Michigan-based company sells via subscription enterprise licensing with direct sales and industry event-driven go-to-market across the United States.
- Ownership category
- akta.pro rank
Universal Software Solutions industry classification
Industry- Product category
- Healthcare Management Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)
- akta.pro secondary industry
- Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration) (HLACAPAJ)
Keywords
Where Universal Software Solutions is headquartered
LocationHeadquarters
- HQ city
- Davison
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Universal Software Solutions business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- HDMS Software Licensing: USS generates revenue through licensing of its Healthcare Data Management System (HDMS) platform to healthcare providers in HME/DME, infusion pharmacy, and specialty pharmacy verticals. The platform is offered as hosted (cloud) or on-premise deployment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels5 records
Universal Software Solutions product offering
Product offeringCore offering
Universal Software Solutions develops and licenses HDMS (Healthcare Data Management System), a comprehensive single-platform software for healthcare providers in the Home Medical Equipment (HME), Durable Medical Equipment (DME), home infusion, specialty pharmacy, and ambulatory infusion center (AIC/AIS) verticals. The offering bundles order, inventory, billing (including pharmacy and medical benefit adjudication), compliance, workflow automation, and patient outreach capabilities, deployed as hosted (cloud) or on-premise with real-time expert support.
Product overview
Universal Software Solutions offers HDMS (Healthcare Data Management System), a comprehensive single-platform software solution with customizable modules for healthcare providers in HME/DME and pharmacy industries. The core HDMS platform is complemented by companion modules including WorkLogix (workflow management), StowPoint (document management), VendorLink (electronic ordering/dropshipping), and Patient Outreach. The product also includes the HDMS Integration Foundation (HIF) for API-based external integrations. The platform supports hosted or on-premise deployment with real-time expert support.
Differentiator
Problem solved
Functional benefit
Brands
- HDMS (Healthcare Data Management System): Comprehensive software platform designed to streamline operations for healthcare providers in HME, DME, pharmacy, and infusion industries. Features include order management, inventory management, billing, compliance tracking, workflow automation, and integration capabilities.
- WorkLogix
- VendorLink
- StowPoint
- HDMS Outreach Services
- AIC/AIS
Products and services
- HDMS (Healthcare Data Management System) Comprehensive single-platform software that streamlines operations for HME, DME, infusion pharmacy, specialty pharmacy, and AIC/AIS providers, with customizable modules, system integrations, and real-time support, deployed as hosted (cloud) or on-premise.
- HDMS HME/DME Software Workflow software for Home Medical Equipment and Durable Medical Equipment companies with patient intake, order processing, inventory management, billing, compliance tracking, workflow automation, customer support, integration capabilities, equipment maintenance scheduling, retail DME, mail order, prosthetic and orthotic, patient outreach, delivery management, and route planner.
- HDMS Infusion Pharmacy Software Software for home infusion therapies (Factor, TPN, Chemo, IVIG, Antibiotics, and more) with compound templates, TPN calculator, pharmacy verification checks (PV1/PV2), electronic prescriptions, controlled substance management, care plan management, NCPDP and ANSI X12 billing, and delivery management.
- AIC/AIS (Ambulatory Infusion Center/Ambulatory Infusion Suite) Scheduling solution for ambulatory infusion centers and suites featuring intuitive scheduling, resource management, flexible views (Day/Week/Work Week/Month/Timeline), team collaboration, and real-time patient progress tracking from check-in to discharge.
- VendorLink Specialized software module that streamlines electronic ordering and patient drop-shipping with automated dropshipping, EDI, and secure point-to-point connections to distributors such as McKesson, Gemco, and Cardinal Health.
- HDMS 4.4 Major Upgrade Major HDMS platform update introducing Operator Preferences, centralized Prior Authorizations Management, Pending Revenue screen for upcoming rental billings, and updated Payer Table screen.
Companies that use Universal Software Solutions
Customer profileSegments3 records
Ideal customer profiles3 records
Universal Software Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability2 records
Feature7 records
Universal Software Solutions partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and supporting.
- WayStarcoreWayStar is integrated with HDMS as a Claims Clearinghouse partner, offering award-winning claims management solutions that help reduce costs and AR days with simplified, provider-friendly claims management.
- Med Staff PlussupportingMed Staff Plus provides RCM (Revenue Cycle Management) simplified services with over 20 years of HDMS experience, serving as a knowledgeable resource to deliver personalized results for healthcare providers.
- ACU-ServecoreACU-Serve specializes in optimizing existing software systems and supplementing gaps with advanced technology. They accelerate revenue growth for healthcare providers by significantly increasing clean claims through strategic partnerships. USS co-hosts webinars with ACU-Serve on billing and collections topics.
- Collectplus (Allegiance Group)supportingCollectplus provides automated patient collections solutions that enhance cash recovery with an efficient approach to billing and collection, integrated with HDMS.
- BasyscoreBasys provides seamless integrated payment options through HDMS for credit card processing. With over 20 years in fintech, Basys offers customized payment solutions with PCI compliance assistance and US-based support achieving 90%+ issue resolution on first call.
- Parachute HealthcoreParachute Health provides electronic DME prescription capabilities, receiving orders digitally on a centralized intake platform, communicating with referrals, and pushing qualified orders seamlessly into HDMS for processing. Parachute is described as the fastest-growing network for ePrescribing for DME and supplies.
- SurescriptscoreSurescripts provides electronic prescription capabilities integrated with HDMS, offering faster prior authorizations, smarter tools, and better patient access to covered medications without delays.
- Cardinal Health PharmaceuticalssupportingCardinal Health Pharmaceuticals delivers high-quality, cost-effective pharmaceutical solutions for healthcare providers, from radiopharmaceuticals to generics, integrated with HDMS.
- Cardinal HealthsupportingCardinal Health provides comprehensive home medical equipment solutions including products, distribution, and data analytics for home medical equipment providers, integrated with HDMS.
- Valere HealthsupportingValere Health enables secure and scalable connectivity allowing customers to bring their own connection, code, or protocols, eliminating the need for standardized connectivity with HDMS.
- MedEdgesupportingMedEdge provides management solutions for accreditation, limited distribution drugs, onboarding 340B entities, empowering pharmacies to focus on patient care with professional support.
- VirtueScript (Virtue Technologies)supportingVirtueScript, offered in partnership with Virtue Technologies, provides real-time delivery confirmation with barcode, picture, signature capture, and geo-stamping capabilities integrated with HDMS.
- McKessoncoreVendorLink offers secure, point-to-point electronic connections with major distributors including McKesson for seamless order processing and fulfillment in supply chain operations.
- GemcosupportingVendorLink provides secure, point-to-point electronic connections with Gemco distributor for seamless order processing and fulfillment.
Scale indicators2 records
Recent moves6 records
Expansion highlights6 records
Universal Software Solutions competitors and assessment
Company assessmentBroad incumbents
- Netsmart Technologies: Netsmart provides healthcare IT for post-acute, behavioral, and home health providers, overlapping USS's HME/DME and home infusion customer base with a broader portfolio.
- Oracle Health (Cerner): Oracle Health offers broad EHR and healthcare IT platforms serving health systems; it competes indirectly as enterprise providers consolidate vendors and demand tighter EHR-integrated billing.
- Epic Systems: Epic is the dominant EHR/EMR vendor for large US health systems; while not specializing in HME/DME, it sets the integration and interoperability bar USS's HIF API layer must meet.
Others
- McKesson: McKesson is a major pharmaceutical and medical equipment distributor integrated with USS via VendorLink for electronic ordering; it is an ecosystem partner and adjacent distributor rather than a direct software competitor.
- Waystar: Waystar provides claims management and revenue cycle technology integrated with HDMS as a core partner, while also operating in adjacent healthcare billing automation that overlaps USS's billing workflows.
Direct peers
- Net Health: Net Health offers post-acute and outpatient software suites including HME/DME modules, comparable to USS in serving post-acute providers with workflow, documentation, and billing functionality.
- Prochant: Prochant specializes in revenue cycle management and billing services for HME/DME providers, complementing or competing with USS's HDMS billing and collections capabilities.
- WellSky (Brightree): WellSky's Brightree platform is the dominant HME/DME billing and operations software suite in the US market, competing head-to-head with HDMS for HME/DME, home infusion, and specialty pharmacy providers on workflow, billing, and patient resupply capabilities.
- Bonafide Health: Bonafide Health provides DME/HME billing and business management software for providers, closely matching USS's HDMS HME/DME module in features such as order processing, inventory, and billing.
- CareTend: CareTend offers HME/DME and pharmacy operations software with workflow automation and billing features, directly overlapping USS's HDMS platform across the same customer verticals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Universal Software Solutions social profiles
Digital presenceUniversal Software Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Universal Software Solutions leadership team
Management profileNumber of profiles
Profiles6 records
Universal Software Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Universal Software Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Universal Software Solutions
What does Universal Software Solutions do?
Universal Software Solutions develops and licenses HDMS (Healthcare Data Management System), a comprehensive single-platform software for healthcare providers in the Home Medical Equipment (HME), Durable Medical Equipment (DME), home infusion, specialty pharmacy, and ambulatory infusion center (AIC/AIS) verticals. The offering bundles order, inventory, billing (including pharmacy and medical benefit adjudication), compliance, workflow automation, and patient outreach capabilities, deployed as hosted (cloud) or on-premise with real-time expert support.
Is Universal Software Solutions a public or private company?
Universal Software Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Universal Software Solutions founded?
Universal Software Solutions was founded in 2000. It employs 11 to 50 people.
Where is Universal Software Solutions based?
Universal Software Solutions is headquartered in Davison, United States, in the North America region.
How does Universal Software Solutions make money?
One revenue line is on record: HDMS Software Licensing.
Who are Universal Software Solutions's main competitors?
Broad incumbents on record are Netsmart Technologies, Oracle Health (Cerner) and Epic Systems. Others are McKesson and Waystar. Direct peers are Net Health, Prochant, WellSky (Brightree), Bonafide Health and CareTend.
Does Universal Software Solutions have an API?
Yes. The HDMS Integration Foundation (HIF) is a RESTful API layer that governs all data interactions into and out of the HDMS platform. It enables organizations to connect HDMS with third-party systems, enterprise applications, and external services through standardized endpoints. HIF exposes core HDMS Business Objects through managed endpoints, enforcing business rules, validation standards, and security protocols. It supports bidirectional data synchronization for both inbound and outbound data exchange, and can be configured for real-time synchronization or scheduled batch processing. The platform is model-agnostic and supports the Model Context Protocol (MCP) for AI agent integration.
What industry is Universal Software Solutions in?
Universal Software Solutions's product category is Healthcare Management Software. Its primary akta.pro industry code is HLALAKAD, EHR/EMR Integration & Interoperability Middleware (HL7/FHIR), with a secondary code of HLACAPAJ, Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration). Its NAICS code is 5132 and its SIC code is 7372.