Snap Send Solve
Snap Send Solve operates a community reporting platform connecting Australian and New Zealand citizens with over 850 councils, utilities, and enterprises through a free mobile app and a paid enterprise Solver Portal with AI categorisation, duplicate detection, and CRM integrations.
- Company typePrivate
- Founded2010
- HeadquartersMelbourne, Australia
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Snap Send Solve does
Snap Send Solve Pty Ltd is an Australian-headquartered community reporting platform founded in 2010 that connects citizens (Snappers) with local councils, utilities, telecommunications providers, universities, and other organisations (Solvers) for the reporting and resolution of neighbourhood issues such as potholes, graffiti, dumped rubbish, illegal parking, broken street lights, and accessibility hazards. Its core offering is a free consumer mobile app on iOS and Android, paired with a web-based Solver Portal for organisational customers, augmented by webform embeds, asset QR codes, and a professional-grade Solve App for field crews launched in 2026.
Underlying the platform is a mobile-first architecture that uses AI for report categorisation, content moderation, and duplicate detection, combined with automated extraction of GPS coordinates and timestamps from photo EXIF metadata. Snap Send Solve integrates two-way with major government and enterprise CRM systems including TechnologyOne, Pathway, Microsoft Dynamics, Civica, Salesforce, and ServiceNow, allowing reports to flow directly into councils' existing work order systems without manual re-entry.
The business operates on a freemium-to-enterprise SaaS model: the consumer app is free for personal use, while councils, utilities, and other organisations pay multi-year subscription fees for the enterprise Solver tier, advanced features such as Custom Incidents, Duplicate Detection, Snapper Messaging, Reassign to Another Solver, Custom Surveys, and the Solve App. Distribution combines organic app-store downloads and community-led growth for the consumer side with direct enterprise field sales, demo-led acquisition, and integration partnerships for the Solver side. As of 2026 the platform reports over 850 Solver organisations across Australia and New Zealand, more than 7 million Snaps processed, and 600,000+ active Snapper users.
Snap Send Solve firmographics
Firmographics- Name
- Snap Send Solve
- Legal name
- Snap Send Solve Pty Ltd
- Website
- https://snapsendsolve.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Snap Send Solve operates a community reporting platform connecting Australian and New Zealand citizens with over 850 councils, utilities, and enterprises through a free mobile app and a paid enterprise Solver Portal with AI categorisation, duplicate detection, and CRM integrations.
- Ownership category
- akta.pro rank
Snap Send Solve industry classification
Industry- Product category
- Civic Engagement Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Incident, Problem & Change Management Platforms (HDAEALAI)
- akta.pro secondary industry
- GIS & Spatial Data Management Platforms (BPAMANAK)
Keywords
Where Snap Send Solve is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Snap Send Solve business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Freemium App (Consumer): The Snapper app is provided free of charge for personal use, enabling individual users to report community issues to councils and authorities.
- Enterprise Solver Subscription: Paid subscription tier for councils, utilities, universities, and other organizations (Solvers) requiring advanced features, integrations, and customization. Commercial licence arrangements for local entities.
- Commercial Licensing: Any commercial use of the app requires a separate licence agreement with Snap Send Solve. Local entities (councils, authorities) access services under commercial licence arrangements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free personal use for community reporting |
| Subscription | Multi-year contract | Enterprise Subscription for councils and utilities |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels8 records
Snap Send Solve product offering
Product offeringCore offering
Snap Send Solve provides a mobile-first community reporting platform that enables citizens (Snappers) to report local infrastructure and community issues by snapping a photo, with GPS and metadata automatically attached. Reports are routed via AI to over 850 organizational Solvers (councils, utilities, universities, telcos) for resolution. The platform includes a free consumer Snapper app, an enterprise Solver Portal, a Solve App for field crews, and pre-built CRM integrations that automate workflow and duplicate handling.
Product overview
Snap Send Solve is a community reporting platform connecting citizens with local authorities. The core offering consists of a free mobile app (Snapper) for community members to report local issues, paired with a Solver Portal for councils and utilities to manage and resolve reports. The platform operates on a freemium model with a free tier for basic reporting and paid Enterprise Subscription unlocks advanced features including API integrations, Custom Incidents, Duplicate Detection, Snapper Messaging, and Reassign to Another Solver. Additional premium modules include Webform (website embedding), Custom Surveys, Asset QR Codes, and the Solve App/Manage Works for field crew operations. The platform integrates with major CRM systems including TechnologyOne, Pathway, ServiceNow, Salesforce, Microsoft Dynamics, and Civica for automated workflow management.
Differentiator
Problem solved
Functional benefit
Products and services
- Snap Send Solve App (Snapper) Free mobile application for iOS and Android that enables community members across Australia and New Zealand to report local issues such as potholes, graffiti, dumped rubbish, illegal parking, broken street lights, and accessibility issues by snapping a photo and sending it through the app. The app automatically extracts GPS coordinates and metadata from photos and routes the report to the appropriate authority.
- Solver Portal Web-based dashboard for councils, utilities, and other Solvers to view, manage, reassign, and resolve community-reported issues. Includes Snap view, reassignment capabilities, Snapper messaging, and workflow management tools.
- Solve App Professional-grade mobile interface designed for field crews to receive work orders, update task statuses, and capture completion photos that are automatically sent back to customers as visual proof of job completion.
Quantifiable outcome
- Graffiti response time halved at City of Melbourne
- +10 more outcomes
Companies that use Snap Send Solve
Customer profileNamed customers20 records
Segments4 records
Ideal customer profiles4 records
Snap Send Solve technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability7 records
Feature10 records
Snap Send Solve partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- ThinkerbellcoreThinkerbell developed the 'Diss Track' creative campaign featuring MC Bin Chicken, a trash-talking character opposing the app. Campaign developed using Thinkerbell's in-house AI production studio with clay model artist Irina Perisic Bosnjack and musician Matt Plant.
- TechnologyOnecoreTechnologyOne integration enables councils like City of Moreton Bay to sync Snap Send Solve data bidirectionally with their TechnologyOne CRM system for automated workflow.
- Pathway (Infor)corePathway integration used by councils like Nillumbik Shire Council for two-way data sync between Snap Send Solve and their operational systems.
- Microsoft DynamicscoreMicrosoft Dynamics integration enables organisations to connect Snap Send Solve with their Microsoft-based workflows and systems.
- CivicacoreCivica integration allows councils using Civica systems to seamlessly receive and manage Snap Send Solve reports within their existing infrastructure.
- SalesforcecoreSalesforce integration enables organisations to connect community-reported issues from Snap Send Solve into their Salesforce CRM workflows.
- Multicultural Council of TasmaniaminorSnap Send Solve partnered with the Multicultural Council of Tasmania to broaden community engagement across diverse populations.
- Victoria WalksminorPartnership with Victoria Walks to encourage walking and help improve walking-related infrastructure through community reporting.
- Solver of the Year Awards NetworkminorNetwork of councils and organisations recognised through the annual Solver of the Year Awards programme celebrating top performers in community issue resolution.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Snap Send Solve competitors and assessment
Company assessmentDirect peers
- FixMyStreet: UK civic-issue reporting service built by mySociety that lets citizens submit geo-tagged reports to local authorities, mirroring Snap Send Solve's community-to-council reporting workflow.
- CitySourced: Mobile and web platform for citizen reporting to municipalities in the US, providing similar CRM-integrated workflows for councils and utilities to triage incoming service requests.
- Connected Bits (Open311): Provider of Open311 civic service-request middleware integrated into council CRM systems; competes in the same council service-request automation category, albeit more backend-oriented.
- SeeClickFix (CivicPlus): Direct US-based competitor offering a mobile civic-issue reporting platform connecting residents with local government departments, the closest functional analog to Snap Send Solve's Snapper-to-Solver model.
- Love Clean Streets: UK-based civic reporting app focused on local authority issue reporting with council integrations, comparable in feature set and target customer (UK/IRL councils) for potential ANZ-vs-UK expansion comparison.
Regional players
- Bang the Table (EngagementHQ): Australia-based community engagement platform for local government consultation; serves the same ANZ council buyer but focuses on deliberative engagement rather than issue intake.
Emerging players
- ReCollect: Specialised waste-and-recycling collection reminder and reporting platform used by North American municipalities; overlap with Snap Send Solve in citizen engagement and council integrations but narrower vertical.
Broad incumbents
- Civica: UK-headquartered GovTech vendor with regulatory and operational software for councils including CRM and customer-service modules, and a named integration partner for Snap Send Solve's Solver side.
- ServiceNow (Customer Service Management): Major enterprise workflow platform whose CSM/ITSM modules are already integrated by universities using Snap Send Solve; represents a potential bundling threat and a benchmark enterprise workflow stack.
- CivicPlus: Large US GovTech vendor offering a portfolio of civic websites, 311, and citizen-request modules (including the SeeClickFix acquisition), comparable incumbent to Snap Send Solve's enterprise solver product.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Snap Send Solve social profiles
Digital presenceSnap Send Solve compliance and trust
Trust signalCompliance1 record
Snap Send Solve financial estimates
Financial estimateRevenue estimate
Valuation estimate
Snap Send Solve leadership team
Management profileNumber of profiles
Profiles4 records
Snap Send Solve funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Snap Send Solve M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Snap Send Solve
What does Snap Send Solve do?
Snap Send Solve provides a mobile-first community reporting platform that enables citizens (Snappers) to report local infrastructure and community issues by snapping a photo, with GPS and metadata automatically attached. Reports are routed via AI to over 850 organizational Solvers (councils, utilities, universities, telcos) for resolution. The platform includes a free consumer Snapper app, an enterprise Solver Portal, a Solve App for field crews, and pre-built CRM integrations that automate workflow and duplicate handling.
Is Snap Send Solve a public or private company?
Snap Send Solve is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Snap Send Solve founded?
Snap Send Solve was founded in 2010. It employs 1 to 10 people.
Where is Snap Send Solve based?
Snap Send Solve is headquartered in Melbourne, Australia, in the Oceania region.
How does Snap Send Solve make money?
Three revenue lines are on record. Freemium App (Consumer) is the primary driver. The others are enterprise Solver Subscription and commercial Licensing.
Who are Snap Send Solve's main competitors?
Direct peers on record are FixMyStreet, CitySourced, Connected Bits (Open311), SeeClickFix (CivicPlus) and Love Clean Streets. Bang the Table (EngagementHQ) is listed as a regional player. ReCollect is listed as an emerging player. Broad incumbents are Civica, ServiceNow (Customer Service Management) and CivicPlus.
Does Snap Send Solve have an API?
Yes. Snap Send Solve provides API integrations that enable two-way sync with customer CRM systems. The platform supports automated workflows where reports flow directly into councils' CRM systems. The integration uses embedded metadata from photos (GPS coordinates, timestamps) to create internal cases and generate work orders. Specific API integrations mentioned include two-way sync with TechnologyOne CRM (City of Moreton Bay case study) and direct integration with City of Melbourne's CRM for automated graffiti reporting workflows.
What industry is Snap Send Solve in?
Snap Send Solve's product category is Civic Engagement Software. Its primary akta.pro industry code is HDAEALAI, IT Incident, Problem & Change Management Platforms, with a secondary code of BPAMANAK, GIS & Spatial Data Management Platforms. Its NAICS code is 513210 and its SIC code is 7372.