What Fixers does

Fixers is a Netherlands-based multi-brand electronics repair service company founded in 2018 and headquartered in Nieuw-Vennep. The company repairs smartphones, tablets, laptops, DJI/Autel drones, and Dyson vacuum cleaners using OEM or quality-alternative parts across 8 physical retail stores in the Netherlands and Belgium, supplemented by a mobile on-site repair service called FixersBuzz that operates from a 100% electric van. It holds Apple Independent Repair Provider (IRP) and Samsung Authorized Service Center certifications, which authorize it to use genuine Apple and Samsung parts and offer warranty-backed repairs, with a 12-month warranty on in-store repairs and a 6-month warranty on mail-in repairs. Reported operational KPIs include a 30-minute standard repair turnaround, a 2-hour mobile response promise, 50,000+ cumulative customers, and a 4.9/5 customer rating.

The revenue model is transaction-based, anchored by one-time device repair fees (screen, battery, charging port, water damage, keyboard replacements), with secondary revenue from accessories (screen protectors, cases, mounts, chargers) and refurbished device sales. Distribution runs through four channels: walk-in retail, the FixersBuzz mobile van, online booking via fixers.nl, and a 'Zakelijk' (business) service for corporate device fleets. The primary customer segment is individual consumers; the business segment is positioned but not quantified. No external funding rounds, M&A, or revenue disclosures are present in the available data, and the company is independently held, with founder Maarten Elshove identified as founder and co-owner.

Name

Fixers

Legal name

Fixers

Website

https://fixers.nl

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Fixers is a Netherlands- and Belgium-based multi-brand electronics repair chain operating 8 retail stores and a mobile FixersBuzz repair van, serving consumers and businesses with smartphone, tablet, laptop, drone, and Dyson repairs under Apple IRP and Samsung Authorized Service Center certifications.

Ownership category

akta.pro rank

Product category

Consumer Electronics Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121), Personal and Household Goods Repair and Maintenance (8114), Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)

Keywords

• Smartphone repair services
• Tablet repair services
• Laptop repair services
• Device repair services
• Mobile repair services

Headquarters

HQ city

Nieuw-vennep

HQ country

Netherlands

HQ region

Europe

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Device Repair Services: One-time repair transactions for broken or damaged electronic devices including screen replacement, battery replacement, and other hardware repairs for smartphones, tablets, laptops, and specialty devices.
2. Accessories Sales: Sale of device accessories including screen protectors, phone cases, car mounts, and chargers.
3. New and Refurbished Devices: Sale of new and refurbished electronic devices.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Fixers provides in-store and on-site electronics repair services for smartphones, tablets, laptops, DJI and Autel drones, and Dyson vacuum cleaners, with most in-store repairs completed within 30 minutes. Repairs are performed using original manufacturer parts (via Apple Independent Repair Provider and Samsung Authorized Service Center credentials) or high-quality alternatives and carry a 12-month warranty. Services are accessed across 8 physical stores in the Netherlands and Belgium, an online booking system, and the FixersBuzz mobile repair van, alongside accessory and refurbished-device sales.

Product overview

Fixers operates a multi-brand electronics repair service platform offering quick repairs (typically 30 minutes) for phones, tablets, laptops, drones, and vacuum cleaners. The core offering is walk-in and mobile repair services across 15+ locations in the Netherlands and Belgium, with authorized partnerships for Apple (Independent Repair Provider) and Samsung (Authorized Service Center). The product portfolio includes brand-specific repair services (iPhone, Samsung, MacBook, OPPO, OnePlus, Google Pixel), device category services (phone, tablet, laptop, drone, Dyson repairs), a mobile repair van service (FixersBuzz), and supplementary products (accessories and refurbished devices).

Differentiator

Problem solved

Functional benefit

Brands

• FixersBuzz: Mobile repair service - 100% electric repair van that provides on-location repairs within 2 hours

Products and services

• Phone Repair Service Multi-brand smartphone repair service covering iPhone, Samsung Galaxy, OPPO, OnePlus, Google Pixel, Huawei, Xiaomi, and other major brands, including screen, battery, charging port, and water-damage repairs using original or quality alternative parts; targeted at individual consumers and business device owners.
• Tablet Repair Service Tablet repair service for iPads and other tablets covering screen replacements, battery issues, and touchscreen problems; targeted at individual consumers and business tablet users.
• Laptop Repair Service Laptop repair service for Apple MacBook, Samsung, Microsoft, Asus, Toshiba, Lenovo, HP, Dell, MSI, Medion, and other brands, covering screen, keyboard, performance, and component issues; targeted at individual consumers and corporate laptop users.
• Drone Repair Service Repair service for DJI and Autel drones covering models such as DJI Mavic 3, Mavic 3 Pro, Air 2S, Air 3, Mini 4 Pro, and Inspire 2, with camera and motor repairs; targeted at consumer and prosumer drone owners.
• Dyson Vacuum Cleaner Repair Service Repair service for Dyson cordless vacuum cleaners including V10, V15, and SV17 models, covering motor, filter, and battery issues; targeted at Dyson owners seeking authorized-equivalent service.
• FixersBuzz Mobile Repair Service Mobile on-site repair service dispatched in a 100% electric FixersBuzz van that arrives at the customer's location within 2 hours and completes most repairs within 30 minutes; available 7 days a week across the Netherlands (and select Belgium routes) for individual consumers and SMBs.
• Device Accessories Retail sale of device accessories including screen protectors, phone cases, car mounts, and chargers sold across Fixers stores and online.
• New and Refurbished Devices Sale of new and refurbished smartphones and tablets at discounted prices with quality assurance, offered as an alternative to repair for customers across the Fixers retail footprint.
• Zakelijk Business Repair Services Dedicated business repair service for corporate clients covering bulk device repairs and maintenance programs for employee smartphones, tablets, and laptops, delivered via store or mobile FixersBuzz channels.

Quantifiable outcome

• Repairs completed within 30 minutes at store locations
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• Apple Independent Repair Provider (IRP)coreStrategic or Co-development PartnerFixers is an official Apple Independent Repair Provider, authorized to perform repairs on Apple devices using genuine Apple parts. This certification provides credibility and access to Apple's repair ecosystem, allowing the company to offer warranty-backed repairs for iPhones, iPads, MacBooks, and other Apple products.
• Samsung Authorized Service CentercoreStrategic or Co-development PartnerFixers is a Samsung Authorized Service Center, allowing them to perform repairs on Samsung Galaxy devices using official Samsung parts. This partnership enables the company to offer authorized repairs for Samsung smartphones, tablets, and other Galaxy devices with proper certification.
• FixersBuzzminorOthersFixersBuzz is the company's own mobile repair service brand - a 100% electric van that provides on-site repairs at customer locations within 2 hours. This is an internal service brand rather than an external partnership.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Apple Authorized Service Providers: Apple's first-party and authorized service network including Apple Stores and resellers (e.g., Amac, Mycom). Compete for the same iPhone/MacBook repair demand but with first-party positioning, broader product portfolio, and direct Apple backing.
• Amac: Largest Dutch Apple Premium Reseller with in-store Apple authorized repair services. Competes with Fixers in the Apple device repair segment but from a broader retail position selling new Apple products as well.

Emerging players

• iFixit: Open-source repair community and parts/tools retailer enabling DIY device repair. While not a direct storefront competitor, it represents an adjacent threat to the professional-repair model by enabling consumer self-repair at lower cost.

Direct peers

• iSmash: UK-based chain of walk-in smartphone and tablet repair shops offering 30-60 minute repairs with OEM-grade parts. Direct competitor in the same multi-brand device repair category with comparable retail-store-and-mobile service model.
• MobielRepareren.nl: Netherlands-based mobile device repair marketplace and service provider aggregating local repair shops. Overlaps with Fixers in the Dutch smartphone repair market but uses a marketplace/distributed model rather than owned retail footprint.
• uBreakiFix: Large US-based device repair franchise specializing in smartphones, tablets, computers, and game consoles with same-day repair promise. Closest scaled peer in terms of multi-brand repair offering, store footprint, and authorized-partner positioning.
• Phone Doctors: US-based smartphone and tablet repair franchise with mail-in and walk-in service options. Comparable in offering, multi-device brand coverage, and standardized repair-pricing model.
• CPR Cell Phone Repair: US franchise network for smartphone, tablet, computer, and gaming console repairs with storefront model. Direct competitor in category offering and operational format with comparable warranty-and-original-parts positioning.
• The Phone Lab: Netherlands-based smartphone and tablet repair chain operating multiple stores across Dutch cities. Directly comparable regional peer competing for the same walk-in consumer electronics repair demand in the Netherlands.

Regional players

• Smartphone Reparatie Hoorn / iPhone Reparatie Centrum: Various independent Dutch smartphone repair shops offering similar walk-in device repair services. Represents the long tail of local competitors Fixers competes against in regional markets, with similar product offerings but smaller scale.

Market position

Strengths5 records

Weaknesses2 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/fixers.nl
• LinkedInlinkedin.com/company/fixersgroupbv

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fixers