TelWare
TelWare Corporation is a privately held Charlotte, NC-based unified communications provider founded in 1984, delivering hosted UCaaS (OneCloud), SD-WAN, structured cabling, physical security infrastructure, and telecom consulting services to SMB and enterprise customers across the United States via direct sales and a three-tier partner channel.
- Company typePrivate
- Founded1984
- HeadquartersCharlotte, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What TelWare does
TelWare Corporation is a privately held US telecommunications and unified communications provider founded in 1984 and headquartered in Charlotte, North Carolina, with 51-100 employees. The company delivers a comprehensive portfolio spanning hosted UCaaS through its proprietary OneCloud platform, managed networking (SD-WAN, SIP trunking), physical infrastructure (structured cabling, video surveillance, access control, sound masking, overhead paging, cell boosters), and telecom consulting services to small-to-medium businesses and enterprise customers primarily in the United States.
The technology stack is built on cloud-based UCaaS with hosted PBX, SIP trunking, and SD-WAN capabilities, integrated with Microsoft Teams and 3CX (Platinum Partner) platforms, and supported by 40+ CRM/ERP/Help Desk integrations via Zapier. Three redundant, geographically isolated data centers provide a 99.999% uptime SLA. RCDD-certified technicians and BICSI corporate membership underpin the structured cabling practice. Sub-brand architecture includes OneCloud as the flagship hosted UCaaS product.
Revenue is generated through four streams: monthly recurring subscriptions (OneCloud, SIP trunking, contact center, alert notifications), equipment and hardware sales (IP phones and infrastructure components retained as TelWare property until paid in full), professional/consulting services (carrier selection, rate analysis, ROI audits, network planning), and managed network services (around-the-clock monitoring and maintenance). GTM is sales-led with a hybrid direct/channel model: enterprise field sales, phone-based inside sales (800-637-3148), and a three-tier partner program (Referral, Reseller, Private Label) targeting resellers and managed service providers in the $29 billion UCaaS market. Pricing is quote-based with no public disclosure, and the company claims an average 30% savings on customer telecom expenditures.
TelWare firmographics
Firmographics- Name
- TelWare
- Legal name
- TelWare Corporation
- Website
- https://telware.com
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- TelWare Corporation is a privately held Charlotte, NC-based unified communications provider founded in 1984, delivering hosted UCaaS (OneCloud), SD-WAN, structured cabling, physical security infrastructure, and telecom consulting services to SMB and enterprise customers across the United States via direct sales and a three-tier partner channel.
- Ownership category
- akta.pro rank
TelWare industry classification
Industry- Product category
- Unified Communications Services
- NAICS
- Wired Telecommunications Carriers (517111), All Other Telecommunications (517810), All Other Telecommunications (51781)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Unified Communications (UCaaS) Apps (BPAMACAE), Edge Networking & SD-WAN/uCPE for Edge Sites (HDABAOAE)
Keywords
Where TelWare is headquartered
LocationHeadquarters
- HQ city
- Charlotte
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
TelWare business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Subscription Services: Monthly recurring subscription fees for hosted communications services including UCaaS (OneCloud), SIP trunking, contact center, and alert notifications. Billing occurs monthly with per-user and per-feature charges.
- Equipment and Hardware Sales: Sale of IP phones, equipment, and infrastructure components. Equipment remains property of TelWare until paid in full. One-year warranty on equipment and installation with 90 days advanced replacement.
- Professional Services: Consulting, design, installation, and managed services. Includes telecom consulting, carrier selection, account optimization, network planning and design, and ongoing maintenance. World-class support included at no additional charge.
- Managed Network Services: Around-the-clock network monitoring, maintenance, and support with robust recovery systems. Subscription-based network security solutions protecting from internal and external threats.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Enterprise Communication Solutions |
| Usage-based | Monthly | SMS/MMS Services |
| Subscription | Annual | SMTP Mail Relay Service |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
TelWare product offering
Product offeringCore offering
TelWare provides business communications and infrastructure solutions, centered on its OneCloud UCaaS platform (hosted PBX, voice, video, messaging, fax, contact center) backed by physical infrastructure offerings including structured cabling, access control, video surveillance, sound masking, overhead paging, and cell boosters. The company also delivers networking (SD-WAN, SIP trunking), telecom consulting, and managed network services, positioning itself as a one-stop provider for end-to-end business communications.
Product overview
TelWare offers a comprehensive unified communications platform called OneCloud, which serves as the core UCaaS (Unified Communications as a Service) solution enabling calls, voicemails, business texts, and video conferencing. The portfolio includes specialized solutions for Microsoft Teams integration, 3CX Cloud Phones (as a Platinum Partner), Contact Center Solutions, Alert Notifications, Secure Fax, and SIP Trunking. Infrastructure solutions encompass Structured Cabling, Overhead Paging, Access Control, Sound Masking, Video Surveillance, and Cell Boosters. Networking services include SD-WAN and managed network solutions. Additionally, TelWare provides Telecom Consulting Services. The company positions itself as a one-stop provider offering end-to-end communications solutions backed by 35+ years of experience.
Differentiator
Problem solved
Functional benefit
Brands
- OneCloud: OneCloud is TelWare's comprehensive all-in-one hosted communications solution that allows businesses to take their communications anywhere at any time. It includes phone, video, messaging, fax, contact center, and integrations.
Products and services
- OneCloud (UCaaS Platform)
Quantifiable outcome
- 30% average monthly savings on telecommunications costs
- +2 more outcomes
Companies that use TelWare
Customer profileNamed customers2 records
Segments4 records
Ideal customer profiles3 records
TelWare technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature5 records
TelWare partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- 3CXcoreTelWare is a Platinum Partner and System Reseller for 3CX hosted PBX solutions. 3CX is a software-based PBX used by more than 250,000 global customers, offering collaborative unified communications features including presence, voicemail-to-email, instant messaging, and WebRTC video conferencing.
- MicrosoftcoreMicrosoft Certified Resellers ensuring seamless Teams integration with customer communications platforms. OneCloud integrates directly with Microsoft Teams for unified communications functionality.
- SureCallminorSureCall Certified Installer for cell phone signal boosters. SureCall designs and manufactures FCC-approved cell phone signal boosters, amplifiers, and accessories that enhance cellular reception for voice and 4G data.
- BICSIminorCorporate member of Building Industry Consulting Service International (BICSI), an information technology professional association that establishes standards for design, installation, and integration of cabling infrastructures including fiber, copper, and wireless-based systems.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
TelWare competitors and assessment
Company assessmentDirect peers
- RingCentral: Public UCaaS/CCaaS leader offering cloud PBX, contact center, and team messaging. Directly comparable to TelWare's OneCloud in core functionality, customer type (SMB and mid-market), and recurring subscription model, but at much larger scale.
- 8x8: Public UCaaS and contact center provider with hosted voice, video, and chat. Targets similar mid-market and enterprise buyers as TelWare with a comparable cloud-delivered subscription stack.
- Vonage (Ericsson): Cloud communications platform offering UCaaS, SIP trunking, and APIs. Highly comparable to TelWare on hosted PBX and SIP services, though Vonage operates at much greater scale and is now owned by Ericsson.
- Nextiva: UCaaS provider focused on SMB and mid-market business communications with voice, video, contact center, and CRM integrations. Closest direct comparable to TelWare by customer segment, integration-led positioning, and recurring subscription model.
- Mitel: Established UCaaS/PBX vendor serving SMB and mid-market with cloud and on-premises telephony. Comparable to TelWare in PBX heritage and channel-led go-to-market, with overlapping customer base.
- Ooma: Public UCaaS company serving small and mid-sized businesses with cloud phone, video, and contact center. Closely comparable to TelWare in SMB focus, hosted PBX offering, and recurring subscription pricing.
- GoTo (formerly Jive/LogMeIn): UCaaS and remote-work provider with cloud phone system, meetings, and contact center. Direct SMB/mid-market UCaaS competitor to TelWare with similar hosted PBX positioning and partner channel motion.
Broad incumbents
- Zoom (Zoom Phone): Broad incumbent in business communications; Zoom Phone is a rapidly scaling UCaaS offering. Competes with TelWare OneCloud for the same SMB and enterprise voice budgets, though Zoom's strength is anchored in its video platform.
- Microsoft (Teams Phone): Broad incumbent bundling Teams Phone into Microsoft 365, already integrated into TelWare's OneCloud. Represents both a partnership opportunity and the largest competitive threat for TelWare's hosted voice business.
- Cisco (Webex Calling): Broad incumbent offering cloud calling, meetings, and contact center through Webex. Comparable UCaaS capability to TelWare OneCloud, sold primarily to mid-market and enterprise via channel partners — a similar GTM motion to TelWare's.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
TelWare social profiles
Digital presenceTelWare financial estimates
Financial estimateRevenue estimate
Valuation estimate
TelWare leadership team
Management profileNumber of profiles
Profiles1 record
TelWare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TelWare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TelWare
What does TelWare do?
TelWare provides business communications and infrastructure solutions, centered on its OneCloud UCaaS platform (hosted PBX, voice, video, messaging, fax, contact center) backed by physical infrastructure offerings including structured cabling, access control, video surveillance, sound masking, overhead paging, and cell boosters. The company also delivers networking (SD-WAN, SIP trunking), telecom consulting, and managed network services, positioning itself as a one-stop provider for end-to-end business communications.
Is TelWare a public or private company?
TelWare is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TelWare founded?
TelWare was founded in 1984. It employs 51 to 100 people.
Where is TelWare based?
TelWare is headquartered in Charlotte, United States, in the North America region.
How does TelWare make money?
Four revenue lines are on record. Subscription Services are the primary driver. The others are equipment and Hardware Sales, professional Services and managed Network Services.
Who are TelWare's main competitors?
Direct peers on record are RingCentral, 8x8, Vonage (Ericsson), Nextiva, Mitel, Ooma and GoTo (formerly Jive/LogMeIn). Broad incumbents are Zoom (Zoom Phone), Microsoft (Teams Phone) and Cisco (Webex Calling).
Does TelWare have an API?
No public API is recorded for TelWare.
What industry is TelWare in?
TelWare's product category is Unified Communications Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 517111 and its SIC code is 7385.