The Scarlett Group
The Scarlett Group is a Florida-based managed IT services provider serving small and mid-market organizations (20-2,000 employees) across construction, legal, healthcare, government, and accounting with outsourced IT, cybersecurity, Microsoft 365, and regulatory compliance services.
- Company typePrivate
- Founded2018
- HeadquartersOrange Park, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What The Scarlett Group does
The Scarlett Group, LLC is a privately held, full-service managed IT services provider (MSP) headquartered in Orange Park, Florida, with five additional collaboration centers across Florida (Jacksonville NOC, Orlando, Tampa) and North Carolina (Raleigh, Charlotte). Founded by IT Auditors, the firm delivers outsourced and co-managed IT infrastructure, 24/7/365 US-based help desk, managed cybersecurity including MDR/EDR, Microsoft 365 administration as a Microsoft Gold Partner, identity and access management, disaster recovery, and a deep compliance practice covering HIPAA, CMMC, NIST 800-171, CJIS, PII, and cyber-insurance frameworks. It holds SOC 2 Type II, GSA Schedule, and GSA HACS designations, enabling federal and regulated-vertical work. The target market is small and mid-market organizations with 20 to 2,000 employees across construction & AEC, legal, government, healthcare, and accounting verticals.
The company monetizes primarily through annual subscription-based managed services contracts (Fully Managed IT, Co-Managed IT, Microsoft 365 management) supplemented by professional-services revenue from compliance engagements, IT assessments, and incident response. Go-to-market is sales-led, combining localized SEO and content marketing by metro area with direct outreach and inbound phone/website inquiries; distribution is regional across the Southeast US. More recent product additions include Managed AI Services, AI Consulting, and Compliance-as-a-Service, indicating an effort to layer higher-margin advisory and recurring compliance revenue on top of the core managed stack.
Ownership is concentrated under CEO and founder Brian Chancey, with no disclosed venture capital, private equity, or parent-company backing. The firm operates as a Florida LLC with no subsidiaries, no acquisitions, and no disclosed funding rounds. Note that the firm's own materials indicate incorporation in 2018, while third-party firmographics data lists 2006 — this is a data inconsistency that should be reconciled during diligence.
The Scarlett Group firmographics
Firmographics- Name
- The Scarlett Group
- Legal name
- The Scarlett Group, LLC
- Website
- https://scarlettculture.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- The Scarlett Group is a Florida-based managed IT services provider serving small and mid-market organizations (20-2,000 employees) across construction, legal, healthcare, government, and accounting with outsourced IT, cybersecurity, Microsoft 365, and regulatory compliance services.
- Ownership category
- akta.pro rank
The Scarlett Group industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Enterprise Architecture & IT Operating Model (BPAHAEAB), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)
Keywords
Where The Scarlett Group is headquartered
LocationHeadquarters
- HQ city
- Orange Park
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
The Scarlett Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Fully Managed IT Services: Comprehensive outsourced IT services where The Scarlett Group handles all aspects of IT infrastructure including networks, hardware, software, security, cloud services, and help desk support. This is the primary revenue stream for organizations not maintaining internal IT departments.
- Co-Managed IT Services: Hybrid model combining internal IT staff with outsourced Scarlett Group expertise, providing supplemental support and specialized capabilities to organizations with existing IT departments.
- Specialized Compliance Services: Fee-for-service compliance consulting including CMMC certification preparation, HIPAA compliance, cybersecurity assessments, and cyber insurance compliance services.
- Microsoft 365 Services: Microsoft 365 licensing, management, migrations, security, backup services, and Intune/MDM support as a certified Microsoft Modern Partner.
- AI Services: Managed AI Services and AI Consulting offerings for businesses looking to implement artificial intelligence solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Fully Managed IT Services - Complete IT outsourcing package |
| Subscription | Annual | Co-Managed IT Services - Hybrid internal/external support |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
The Scarlett Group product offering
Product offeringCore offering
The Scarlett Group is a full-service IT firm providing outsourced managed IT services, including complete management of networks, hardware, software, security, cloud services, and help desk support for small and mid-market businesses (20 to 2000 employees). It complements fully managed services with co-managed IT services for organizations that retain internal IT staff, and adds managed cybersecurity, managed detection and response, disaster recovery, Microsoft 365 administration, compliance consulting (HIPAA, CMMC, NIST, CJIS, PII), and managed AI services.
Product overview
The Scarlett Group is a Full-Service IT Firm offering managed IT services as a single integrated portfolio rather than a platform-plus-modules architecture. The core offering is Complete Managed IT Services, which provides fully outsourced IT infrastructure management including networks, hardware, software, security, cloud services, and help desk support. This is complemented by Co-Managed IT Services for organizations with internal IT staff. The service portfolio is organized into five interconnected categories: IT Services (including Managed Cybersecurity, Managed Detection and Response, Help Desk, Disaster Recovery, Identity & Access Management); IT Solutions (centered on Microsoft 365 Administration with security, backup, MDM, and migration sub-services, plus Cloud Broker and File Sync & Share); IT Audit Services (IT Assessments, Cybersecurity Assessments, Disaster Recovery/Business Continuity Assessments); Compliance Services (CMMC, HIPAA, PII Protection, Cyber Insurance, Compliance as a Service); and Digital Transformation (IT Consulting, Business Intelligence/Data Analytics, Executive Consulting/Virtual CIO-CSO, Technical Project Management, Workflow Consulting, Policy/Process/Procedure). The company also offers Managed AI Services and AI Consulting as distinct service lines, positioned under the AI Services umbrella alongside Managed Services and IT Audit offerings.
Differentiator
Problem solved
Functional benefit
Products and services
- Complete Managed IT Services Fully outsourced IT infrastructure management covering networks, hardware, software, security, cloud services, and help desk support for businesses that do not maintain internal IT departments.
- Co-Managed IT Services Hybrid IT support model that combines an organization's internal IT staff with Scarlett Group's outsourced expertise, providing supplemental capabilities and specialized skills.
- Help Desk Support Services 24/7/365 US-based IT help desk with a 15-minute response time and over 80% of tickets resolved within the same day.
- Managed Cybersecurity Services Outsourced cybersecurity operations including security monitoring, threat management, and network protection, led by ISACA Certified IT Governance and Risk Professionals.
- Managed Detection and Response (MDR) Managed security operations center services providing continuous threat monitoring, detection, and incident response.
- Disaster Recovery as a Service Business continuity and disaster recovery service providing data backup, system restoration, and operational continuity assurance.
- Identity & Access Management (IAM) Identity management service covering Single Sign-On (SSO), Multi-Factor Authentication (MFA), and SAML implementations for secure access control.
- Microsoft 365 Administration Microsoft 365 implementation, migration, licensing, and ongoing administration delivered as a certified Microsoft Modern Partner (Gold Partner, Security Specialist, Cloud Broker).
- CMMC Compliance Services Cybersecurity Maturity Model Certification preparation and ongoing compliance services for Department of Defense contractors.
- HIPAA Compliance Services Healthcare regulatory compliance service ensuring protection of Protected Health Information (PHI) and meeting HIPAA security requirements.
- Compliance as a Service Ongoing managed compliance service for regulatory frameworks including HIPAA, CMMC, NIST, PII, Cyber Insurance, and CJIS.
- Managed AI Services Managed artificial intelligence services for businesses implementing AI for automation and intelligence use cases.
- Cybersecurity Assessment Unbiased evaluation of organizational security posture to identify vulnerabilities and risk-reduction opportunities, including vulnerability scanning for cyber insurance compliance.
- Virtual CIO / CISO (Executive Consulting) Executive-level virtual CIO and CISO consulting providing technology leadership and strategic IT direction to mid-market organizations.
Quantifiable outcome
- Over 80% of customer tickets resolved within the same day
- +3 more outcomes
Companies that use The Scarlett Group
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles2 records
The Scarlett Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
The Scarlett Group partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Gold Partner, Microsoft Security Specialist, and Microsoft Cloud Broker designations. The Scarlett Group provides Microsoft 365 licensing, management, migrations, security, backup services, and Intune/MDM support as a certified Microsoft Modern Partner.
- AICPAcoreSOC for Service Organizations certified. Demonstrates enterprise-level controls for security, availability, processing integrity, confidentiality, and privacy.
- U.S. General Services AdministrationcoreGSA Contract Holder and GSA Highly Adaptive Cyber Security Services (HACS) provider. Enables The Scarlett Group to offer services to federal government agencies through GSA Schedule.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
The Scarlett Group competitors and assessment
Company assessmentDirect peers
- NetGain Technologies: Regional MSP offering managed IT, cloud hosting, and cybersecurity to mid-market organizations. Comparable service portfolio and customer size band.
- CMIT Solutions: Franchise-based MSP network serving SMBs across the U.S. with managed IT, cybersecurity, and compliance — comparable customer profile and vertical coverage.
- Magna5: Managed IT, cloud, and security services provider serving mid-market and regulated industries, with comparable subscription pricing and 24/7 NOC operations.
- Think|Stack: Compliance-focused MSP delivering managed IT and security with HIPAA, CMMC, and NIST playbooks to SMB and mid-market customers — directly comparable regulatory expertise.
- Dataprise: Mid-Atlantic and national MSP offering managed IT, cybersecurity, and cloud services to SMB and mid-market clients across regulated verticals. Closely comparable in service mix, customer size, and subscription model.
- Ntiva: Mid-market MSP providing fully managed IT, co-managed IT, cybersecurity, and Microsoft 365 services. Very similar GTM targeting 20–500 employee firms with multi-region U.S. coverage.
- Integris: Southeast-focused MSP serving SMB and mid-market clients with managed IT, cybersecurity, and compliance services. Closely aligned on geography, vertical mix, and Microsoft-centric stack.
- eSentire: MSSP delivering managed detection and response, threat hunting, and cybersecurity services to mid-market organizations. Overlaps significantly with Scarlett's MDR/EDR practice.
Broad incumbents
- CBTS: Larger IT solutions and managed services provider offering cloud, security, and consulting across enterprise and mid-market. Broader portfolio than Scarlett but overlapping on managed IT and Microsoft-centric services.
- All Covered (Konica Minolta IT Services): National managed IT and workplace services division of Konica Minolta serving SMB and mid-market with similar managed services, cybersecurity, and Microsoft 365 offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
The Scarlett Group social profiles
Digital presenceThe Scarlett Group compliance and trust
Trust signalCompliance7 records
The Scarlett Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Scarlett Group leadership team
Management profileNumber of profiles
Profiles1 record
The Scarlett Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Scarlett Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Scarlett Group
What does The Scarlett Group do?
The Scarlett Group is a full-service IT firm providing outsourced managed IT services, including complete management of networks, hardware, software, security, cloud services, and help desk support for small and mid-market businesses (20 to 2000 employees). It complements fully managed services with co-managed IT services for organizations that retain internal IT staff, and adds managed cybersecurity, managed detection and response, disaster recovery, Microsoft 365 administration, compliance consulting (HIPAA, CMMC, NIST, CJIS, PII), and managed AI services.
Is The Scarlett Group a public or private company?
The Scarlett Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was The Scarlett Group founded?
The Scarlett Group was founded in 2018. It employs 11 to 50 people.
Where is The Scarlett Group based?
The Scarlett Group is headquartered in Orange Park, United States, in the North America region.
How does The Scarlett Group make money?
Five revenue lines are on record. Fully Managed IT Services are the primary driver. The others are co-Managed IT Services, specialized Compliance Services, microsoft 365 Services and AI Services.
Who are The Scarlett Group's main competitors?
Direct peers on record are NetGain Technologies, CMIT Solutions, Magna5, Think|Stack, Dataprise, Ntiva, Integris and eSentire. Broad incumbents are CBTS and All Covered (Konica Minolta IT Services).
Does The Scarlett Group have an API?
No public API is recorded for The Scarlett Group.
What industry is The Scarlett Group in?
The Scarlett Group's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAAACAA, IT Service Desk & End-User Support (L1/L2). Its NAICS code is 54151 and its SIC code is 7370.