ICG
ICG is a South Florida-based managed services provider founded in 1977, delivering Microsoft Cloud-focused managed IT, cybersecurity, and AI enablement services to SMB and mid-market clients across healthcare, legal, financial, construction, and professional services. It was acquired by New Charter Technologies in April 2026.
- Company typePrivate
- Founded1977
- HeadquartersDoral, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What ICG does
ICG is a managed services provider (MSP) headquartered in Doral, Florida, founded in 1977 by Alberto J. Gross. The company originally built custom ERP applications on IBM systems and pivoted to managed services in 1997 under President Eduardo Gross, growing services revenue by more than 650% over the subsequent decades. ICG now operates as a Microsoft Cloud-focused MSP serving 4,500+ users across small and mid-market clients in healthcare, legal, financial services, construction, and professional services industries.
The company's core service portfolio consists of Managed IT Services, Cybersecurity and Compliance (including 24/7 SOC monitoring, EDR, MFA, and vCISO offerings), Microsoft Cloud Services (Azure migration, Microsoft 365, Azure Virtual Desktop), AI Enablement Services (Copilot readiness, ChatGPT adoption, workflow automation), and supporting modules including Co-IT Services, Turnkey IT, and vCISO Services. Service delivery is anchored by the proprietary SSM Methodology (Stabilize, Standardize, Modernize), a four-step onboarding framework spanning discovery, deployment, cloud migration, and ongoing optimization. ICG holds Direct Microsoft Cloud Solution Provider and Microsoft Gold Partner status, and integrates with SentinelOne (with Vigilance MDR), Mimecast, Cisco, and HP as part of its managed security and infrastructure stack.
ICG operates on a flat-fee subscription model with 15-minute average response times, 60-day Azure migration guarantees, and a stated 10-15+ year average client tenure. The company employs approximately 25 people and was acquired by New Charter Technologies in April 2026, gaining access to a national MSP platform while maintaining its local team identity. Disclosed vCISO pricing ranges from $5,000 to $12,000 per month for most SMBs and up to $15,000+ for highly regulated industries, with hourly consulting at $200-$400 and project-based engagements from $5,000 to $50,000+. Revenue is not publicly disclosed.
ICG firmographics
Firmographics- Name
- ICG
- Legal name
- ICG
- Website
- https://icgi.com
- Company type
- Private
- Founded year
- 1977
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ICG is a South Florida-based managed services provider founded in 1977, delivering Microsoft Cloud-focused managed IT, cybersecurity, and AI enablement services to SMB and mid-market clients across healthcare, legal, financial, construction, and professional services. It was acquired by New Charter Technologies in April 2026.
- Ownership category
- akta.pro rank
ICG industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
Keywords
Where ICG is headquartered
LocationHeadquarters
- HQ city
- Doral
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ICG business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Managed IT Services: Ongoing managed IT services including end-user support, server and infrastructure support, Microsoft 365 and Azure support, cybersecurity support, project services, and strategic IT guidance. Provided as a long-term technology partnership with a flat-fee pricing model.
- Cybersecurity & Compliance Services: 24/7 SOC monitoring, endpoint protection, email security, policy enforcement, vulnerability management, security awareness training, and vCISO services supporting HIPAA, SOC 2 readiness, cyber insurance, and other compliance frameworks.
- Microsoft Cloud Services: Azure migration, Microsoft 365 deployment, cloud infrastructure management, and Microsoft Copilot/AI readiness services as a Direct Microsoft CSP.
- Co-IT Services: Augmentation services for internal IT teams, providing specialized expertise, additional capacity, project assistance, cybersecurity guidance, and escalated technical resources.
- vCISO & Compliance Services: Virtual Chief Information Security Officer services providing strategic cybersecurity leadership, security assessments, incident response planning, compliance oversight, and governance support. Typically priced at $5,000-$12,000 per month for SMBs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services - Flat-fee subscription covering all core IT and cybersecurity services |
| Subscription | Monthly | vCISO Retainer - Monthly advisory engagement |
| Usage-based | Pay-as-you-go | vCISO Hourly Consulting |
| Other | Multi-year contract | vCISO Project-Based Engagements |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
ICG product offering
Product offeringCore offering
ICG is a managed IT services provider (MSP) delivering ongoing IT support, cybersecurity monitoring, Microsoft cloud migration and management, and virtual CISO services to small and mid-sized businesses. The core portfolio includes Managed IT Services, Cybersecurity and Compliance, Microsoft Cloud Services (Azure, Microsoft 365), and AI Enablement Services, supported by add-on modules including Co-IT Services, Turnkey IT Services, and vCISO Services. Service delivery is anchored by a proprietary SSM (Stabilize, Standardize, Modernize) onboarding methodology and Direct Microsoft CSP partnership.
Product overview
ICG is a managed services provider (MSP) offering a platform of IT and cybersecurity services built around Microsoft Cloud technologies. The core portfolio consists of Managed IT Services, Cybersecurity & Compliance, Microsoft Cloud Services, and AI Enablement Services, supported by add-on modules including Co-IT Services (for augmenting internal IT teams), Turnkey IT Services (comprehensive bundled offering), and vCISO Services (virtual CISO strategic guidance). The SSM Framework (Stabilize-Standardize-Modernize) underpins all service delivery, with a focus on Florida-based SMBs in healthcare, legal, financial, construction, and professional services industries.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
Quantifiable outcome
- Zero data loss across 800+ PCs and 100 servers during ransomware recovery within 72 hours
- +4 more outcomes
Companies that use ICG
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles5 records
ICG technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability3 records
Feature5 records
ICG partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and flagship.
- MicrosoftcoreICG is a Direct Microsoft Cloud Solution Provider (CSP), providing faster escalation and early access to new Microsoft features that indirect providers cannot match. Specializes in Microsoft Azure, Microsoft 365, and Microsoft Copilot environments. Also holds Microsoft Gold Partner status.
- SentinelOnecoreICG implements SentinelOne with Vigilance MDR (Managed Detection and Response) services, combining AI-driven threat detection with human cybersecurity expert oversight for 24/7 protection.
- MimecastcoreICG offers secure, cloud-based email services based on the Mimecast platform, including email encryption, data loss prevention, malware scanning, and secure messaging capabilities.
- New Charter TechnologiesflagshipICG was acquired by New Charter Technologies in April 2026. The partnership is designed to expand ICG's capabilities in AI, cybersecurity, and cloud services while preserving its client-focused business model. ICG's president Eduardo Gross continues leading the business with no planned disruption to existing client services. ICG joins GraVoc (Boston) as the second acquisition.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
ICG competitors and assessment
Company assessmentEmerging players
- Huntress: Cybersecurity provider focused on threat detection and managed detection and response (MDR) for SMBs and the MSP channel. Comparable 24/7 SOC and EDR offering that ICG delivers via SentinelOne + internal SOC.
Broad incumbents
- Dataprise: Larger Mid-Atlantic and national managed services provider with comprehensive cybersecurity, cloud, and helpdesk capabilities. Competes with ICG for mid-market clients and has substantially greater scale and geographic reach.
- US Signal: Larger managed services, cloud, and data protection provider serving SMB through enterprise customers across the Midwest and nationally. Overlaps with ICG's Azure migration and managed cloud offerings but at greater scale.
- New Charter Technologies: ICG's parent company and a national MSP platform built through roll-up acquisitions. Operates a portfolio of MSPs across the U.S., offering broader geographic reach and shared back-office services than ICG can provide on its own.
Direct peers
- Magna5: Managed IT, cloud, and cybersecurity services provider serving SMB and mid-market clients across multiple U.S. regions. Comparable service portfolio with flat-fee managed services and vCISO-style offerings.
- GraVoc: Peabody, Massachusetts-based managed IT, cybersecurity, and compliance provider acquired by New Charter Technologies as its first platform deal, making GraVoc ICG's direct sister company. Comparable SMB focus with Microsoft-centric stack and regulated-vertical expertise.
- CompassMSP: Multi-region managed IT services provider serving SMB and mid-market clients with cybersecurity, cloud, and compliance offerings. Comparable customer profile and Microsoft-focused delivery model.
- NetGain Technologies: Regional managed IT and cybersecurity provider serving SMB and mid-market clients in the Midwest with Microsoft-centric services. Comparable size, service portfolio, and vertical focus on regulated industries.
- Corsica Technologies: Managed IT and cybersecurity provider focused on SMB and mid-market clients, also part of the New Charter Technologies roll-up platform. Comparable vertical expertise and Microsoft-centric delivery.
Regional players
- LAN Infotech: South Florida-based managed IT and cloud services provider serving SMBs in legal, healthcare, and professional services. Direct geographic competitor to ICG in the Miami-Dade market with comparable size and Microsoft-centric stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ICG social profiles
Digital presenceICG compliance and trust
Trust signalCompliance3 records
ICG financial estimates
Financial estimateRevenue estimate
Valuation estimate
ICG leadership team
Management profileNumber of profiles
Profiles12 records
ICG funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ICG M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ICG
What does ICG do?
ICG is a managed IT services provider (MSP) delivering ongoing IT support, cybersecurity monitoring, Microsoft cloud migration and management, and virtual CISO services to small and mid-sized businesses. The core portfolio includes Managed IT Services, Cybersecurity and Compliance, Microsoft Cloud Services (Azure, Microsoft 365), and AI Enablement Services, supported by add-on modules including Co-IT Services, Turnkey IT Services, and vCISO Services. Service delivery is anchored by a proprietary SSM (Stabilize, Standardize, Modernize) onboarding methodology and Direct Microsoft CSP partnership.
Is ICG a public or private company?
ICG is a private company. It is classified as corporate owned and is currently operating.
When was ICG founded?
ICG was founded in 1977. It employs 11 to 50 people.
Where is ICG based?
ICG is headquartered in Doral, United States, in the North America region.
How does ICG make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are cybersecurity & Compliance Services, microsoft Cloud Services, co-IT Services and vCISO & Compliance Services.
Who are ICG's main competitors?
Huntress is listed as an emerging player. Broad incumbents are Dataprise, US Signal and New Charter Technologies. Direct peers are Magna5, GraVoc, CompassMSP, NetGain Technologies and Corsica Technologies. LAN Infotech is listed as a regional player.
Does ICG have an API?
No public API is recorded for ICG.
What industry is ICG in?
ICG's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of BPAEADAL, Data Security & Privacy Managed Services (DLP/Encryption). Its NAICS code is 541513 and its SIC code is 7370.