What West Technology Group does

West Technology Group is a St. Lucia-based IT services company founded in April 2010 by Rashid Jean-Baptiste, operating as a managed service provider for small and medium-sized businesses with 5 to 100 employees across northern St. Lucia. The company offers a flat-rate monthly subscription covering 24/7 system monitoring, help desk support, hardware and software management, network installations, point-of-sale systems, online backups, and telephone systems, supplemented by hardware/software resale through authorized partnerships with Microsoft, Dell, Cisco, HP, and Avaya. Revenue derives primarily from recurring monthly subscriptions priced per device, with additional income from professional services and product resale.

In addition to its core managed IT services, the company operates an ecosystem of wholly-owned consumer web properties (SLUBIZ business directory, SLUJOB job board, SLUCARDS fuel card service, and BUYSLU e-commerce store) targeting the local St. Lucian market. More recently, the company has launched WestCX, a healthcare AI subsidiary that introduced two products in 2025: WestCX Pharmacy Agentic AI Solution and WestCX Engage, an AI-native patient engagement platform featuring real-time speech-to-speech AI and multilingual support. The company holds Microsoft Registered Partner and CompTIA Authorized Service Center credentials and received the 2015 Prime Minister's Award for Innovation in St. Lucia. It maintains a US branch office in Windermere, Florida, and is privately held and founder-controlled without external institutional investment.

Name

West Technology Group

Legal name

West Technology Group Inc.

Website

https://westtg.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Computer & Office Equipment (3570)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF), B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

Keywords

• Managed IT services
• IT support services
• Computer repair services
• Network installation
• Cloud backup solutions

Headquarters

HQ city

Gros Islet

HQ country

St. Lucia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Monthly IT Support Subscription: The company charges a fixed monthly fee for comprehensive IT support services, providing unlimited access to certified support team for calls, visits, and emails with no hidden charges.
2. Hardware/Software Reselling: Revenue generated from sourcing and reselling computer hardware and software products as an authorized reseller for major brands including Microsoft and Dell.
3. Professional Services and Add-ons: Charges for services not covered under the flat fee including hardware and software purchases, shipping costs, software licensing fees, and third-party vendor support.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

West Technology Group provides managed IT services to small and medium-sized businesses (5–100 employees) in St. Lucia, functioning as their full-service outsourced IT department. Core offerings include 24/7 system monitoring, computer repair and virus removal, network installations, point-of-sale systems, online backups, telephone systems, website/software development, and authorized hardware/software reselling. Through its WestCX subsidiary, the company also offers AI-native healthcare engagement platforms (speech-to-speech AI for patient interactions and pharmacy agentic AI).

Product overview

West Technology Group operates as a multi-product technology company offering two distinct portfolios: (1) An IT services platform providing managed IT support, computer repair, website/software development, POS systems, online backups, telephone systems, network installations, and hardware/software reselling for small and medium-sized businesses; (2) A healthcare AI sub-brand called WestCX featuring the Engage platform for real-time speech-to-speech patient engagement and a Pharmacy Agentic AI solution for automating pharmacy communications. Additionally, the company operates consumer-facing web properties including business directory SLUBIZ, job board SLUJOB, fuel card service SLUCARDS, and e-commerce store BUYSLU.

Differentiator

Problem solved

Functional benefit

Brands

• SLUBIZ: Online directory dedicated to St. Lucian businesses offering free listing
• SLUJOB
• SLUCARDS
• BUYSLU
• WestCX Engage
• WestCX Agentic AI

Products and services

• Managed IT Support Services Comprehensive outsourced IT department service providing 24/7 system monitoring, unlimited help desk support, and full hardware/software/network management for SMBs on a flat monthly fee.
• Computer Repair and Virus Removal CompTIA Authorized Service Center providing computer, server, printer, and network repair, cleaning, and virus removal for SMB clients.
• Website and Software Development Custom website building and software application development services tailored for small and medium-sized businesses.
• Point of Sale Systems POS solutions delivered through pcAmerica partnership, including Cash Register Express and Restaurant Pro Express for inventory control and retail/hospitality operations.
• Online Backup Solutions Tailored off-site online backup solutions ensuring data safety, security, and disaster recovery for SMB clients.
• Telephone Systems Cost-effective office telephone systems using Avaya and Cisco technologies with key business communication features.
• Network Installations Office wiring and network installation services including server room setup for complete computer network infrastructure.
• Hardware and Software Reselling Authorized reseller of computer hardware and software from major brands including Microsoft, Dell, and HP, sourced for SMB clients.
• WestCX Engage AI-native real-time patient engagement platform for healthcare organizations offering speech-to-speech AI, multilingual support, and actionable intelligence to improve patient satisfaction and operational efficiency.
• WestCX Pharmacy Agentic AI Solution Agentic AI module designed to optimize pharmacy-patient interactions by autonomously automating communications, inquiry responses, and medication adherence follow-ups.
• SLUBIZ Online business directory dedicated to St. Lucian businesses offering free listings, with mobile app availability on Google Play and Apple App Store.
• SLUJOB Online job finder platform for St. Lucia offering free job listings and vacancy alert mailing list subscriptions for businesses and job seekers.
• SLUCARDS Online service for E-Fuel Voucher holders to view card balances, transfer funds between MasterCards, and manage loyalty points.
• BUYSLU Online web store for purchasing items from West Technology Group's inventory with free shipping delivery.

Quantifiable outcome

• Reduced IT costs compared to in-house technicians
• +2 more outcomes

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationWest Technology Group is a Microsoft Registered Partner specializing in small business solutions. The partnership enables smart technology decisions for clients.
• CompTIAcoreTechnology or IntegrationWest Technology Group is an authorized CompTIA Service Center, a non-profit trade association advancing global interests of IT professionals and companies.
• HPminorChannel Partner/ Reseller/ DistributorStrategic partnership with HP for hardware sourcing and reselling.
• pcAmericacoreChannel Partner/ Reseller/ DistributorWest Technology Group is an authorized reseller of Cash Register Express and Restaurant Pro Express point of sale solutions from pcAmerica, serving over 50,000 users worldwide.
• Zonal Hospitality SystemscoreChannel Partner/ Reseller/ DistributorWest Technology Group is an authorized reseller of Zonal Hospitality Systems, specializing in technology for the hospitality industry including bars, clubs, restaurants and counter service establishments.
• Advantage Caribbean Institute Ltd.minorImplementation/ SI/ Consulting PartnerPartnership to offer training courses and tutorials to corporations, small businesses, and individuals including Microsoft Office Suite training.
• The Voucher CompanyminorOthersPartnership for SLUCARDS service enabling E-Fuel Voucher holders to view card balances and transfer funds between cards.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Kaseya: Global provider of IT management and security software purpose-built for Managed Service Providers (MSPs). Comparable to WTG as a back-office platform for the MSP operating model WTG practices, and a potential partner/threat for SMB IT service delivery.
• ConnectWise: Leading IT management, monitoring, and PSA platform built for MSPs serving SMBs. Directly analogous to the operating model WTG uses to deliver flat-rate IT support to small businesses.
• Pax8: Cloud distribution and enablement platform for MSPs, providing the procurement backbone many MSPs (including WTG as a Microsoft reseller) rely on. Comparable as an enabler/competitor in the SMB IT services channel.
• Sherweb: Cloud services distributor and managed services enabler serving SMB-focused MSPs. Comparable to WTG's role as a Microsoft partner delivering cloud and productivity solutions to SMB clients.

Direct peers

• CMIT Solutions: Franchise network of managed IT services providers targeting SMBs with flat-rate, proactive IT support — essentially the same value proposition and customer segment as WTG, delivered through a franchise model in the US.
• Dataprise: US-based managed IT services provider offering 24/7 monitoring, helpdesk, and full IT department outsourcing to SMB and mid-market clients. Closely matches WTG's core MSP offering and customer size profile.
• NetGain Technologies: Managed IT services and cybersecurity provider focused on SMBs with proactive monitoring and flat-fee support — directly comparable service model and target customer to WTG.

Emerging players

• Electric: AI-native IT support platform targeting SMBs with chat-first helpdesk and automated device management. Represents the emerging AI-displacing-traditional-MSP threat to WTG's service model.
• Notable: AI-powered patient engagement and healthcare workflow automation platform. Comparable to WestCX Engage as a healthcare patient-engagement AI entrant, though Notable is more established and better funded.
• Syllable: AI agent platform for healthcare patient interactions including pharmacy and appointment workflows. Direct functional competitor to WestCX Engage and the WestCX Pharmacy Agentic AI Solution.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/pages/Rodney-Bay-StLucia/West-Technology-Group/117991768231594

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about West Technology Group