ITarian
ITarian is a New Jersey-based IT management software vendor offering a freemium cloud platform of RMM, ticketing, MDM, patch management, and endpoint security tools for managed service providers and internal IT teams, serving over 10,000 organizations globally.
- Company typePrivate
- Founded2018
- HeadquartersClifton, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What ITarian does
ITarian, operating as ITarian LLC in New Jersey, is a cloud-based IT management software vendor founded in 2018 that targets managed service providers (MSPs) and internal IT teams. The platform unifies ticketing, remote monitoring and management (RMM), patch management, mobile device management (MDM), remote desktop, and endpoint security inside a single dashboard, with the endpoint security module powered by Xcitium's patent-pending auto-containment technology that neutralizes ransomware by isolating unknown executables in virtualized instances. ITarian claims a footprint of more than 10,000 organizations and 1 million users, distributed globally via self-service signup.
The company runs a freemium go-to-market: hosted ticketing and remote desktop are free for unlimited administrators, while premium modules (RMM, MDM, Patch Management, Endpoint Security) are sold on subscription behind a 30-day trial with no credit card required at signup. Distribution is primarily product-led and community-led, supplemented by inside sales and enterprise demo-request funnels. ITarian also maintains a developer API surface, a custom scripts library, a public forum, and a 940+ article SEO-oriented blog, generating organic inbound from MSPs and IT professionals.
In 2026 ITarian extended its product surface with two new offerings: ITarian Cloud, a managed hosting platform for open-source IT applications (iTop, Bacula, InvoiceNinja) with built-in compliance alignment to HIPAA, PCI-DSS, SOC 2 Type 2, and ISO 27001, and Managed AI, a service that builds, trains, deploys, and maintains custom AI agents for support, operations, and sales/marketing automation. Vertical targeting spans education, government, healthcare, financial services, and software technology, and the firm maintains compliance posture across HIPAA, PCI-DSS, SOC 2, ISO 27001, and CCPA.
ITarian firmographics
Firmographics- Name
- ITarian
- Legal name
- ITarian LLC
- Website
- https://itarian.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ITarian is a New Jersey-based IT management software vendor offering a freemium cloud platform of RMM, ticketing, MDM, patch management, and endpoint security tools for managed service providers and internal IT teams, serving over 10,000 organizations globally.
- Ownership category
- akta.pro rank
ITarian industry classification
Industry- Product category
- IT Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Other Computer Related Services (541519)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Service Management (ITSM) Platforms (HDAEALAA)
- akta.pro secondary industries
- IT Knowledge Management & Service Desk Platforms (HDAEALAH), IT Incident, Problem & Change Management Platforms (HDAEALAI), Identity Threat Detection & Response (ITDR) (HDAEAJAH)
Keywords
Where ITarian is headquartered
LocationHeadquarters
- HQ city
- Clifton
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ITarian business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Freemium Core Platform: ITarian offers free hosted ticketing system for unlimited agents and free hosted remote desktop platform for unlimited administrators. This creates a freemium entry point that drives adoption among MSPs and IT teams.
- Premium Modules (RMM, MDM, Endpoint Security): Remote Monitoring and Management, Mobile Device Management, and Endpoint Security modules are offered as paid add-ons with a free 30-day trial. These premium modules represent the primary revenue stream.
- Managed AI Services: Custom-trained AI agents deployed for businesses to reduce support costs, accelerate lead generation, and automate operations. Part of ITarian's Managed AI offering.
- ITarian Cloud Open Source Platform: Managed cloud hosting for open-source IT tools (iTop, Bacula, InvoiceNinja) with one-click deployment, built-in security, compliance features, and zero-ops maintenance. Revenue generated through platform subscription.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Free | Free Tier - Core IT Management |
| Freemium | Pay-as-you-go | Premium Modules Trial |
| Subscription | Monthly | Managed AI Services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
ITarian product offering
Product offeringCore offering
ITarian provides a unified, AI-powered IT management platform for managed service providers (MSPs) and IT teams. The offering includes free hosted ticketing and remote desktop modules alongside premium subscription modules for Remote Monitoring and Management (RMM), Patch Management, Mobile Device Management (MDM), and Endpoint Security powered by sister company Xcitium's patent-pending auto-containment technology. The platform also offers ITarian Cloud for one-click deployment of open-source IT tools and a Managed AI service for deploying custom-trained AI agents.
Product overview
ITarian is an AI-Powered IT Management Platform offering a unified suite of cloud-based tools for MSPs and IT teams. The portfolio includes free core products (Ticketing System, Remote Desktop) alongside premium modules (RMM, MDM, Patch Management, Endpoint Security) that integrate into a single dashboard. ITarian Cloud extends the platform by hosting managed open-source IT applications (iTop, Bacula, InvoiceNinja), while Managed AI provides custom-trained AI agents for automation. The platform is architected as a platform-plus-modules model where the unified console serves as the central hub connecting all tools, with AI capabilities embedded across products for predictive analytics, automation, and knowledge retrieval.
Differentiator
Problem solved
Functional benefit
Products and services
- Ticketing System Free hosted ticketing system for unlimited administrators that collects and manages customer support interactions from phone, email, and workflow platforms with automatic ticket routing to departments for fastest resolution. Designed for MSPs and IT support teams.
- Remote Monitoring and Management (RMM) Remote Monitoring and Management platform enabling IT teams and MSPs to proactively monitor, manage, and secure endpoints, networks, and systems from a single dashboard with real-time alerts, automated patching, and remote access capabilities.
- Patch Management Automated patch management solution that identifies, tests, and deploys patches across all endpoints to maintain security and compliance with centralized control, real-time reporting, and scheduled rollouts for operating systems and third-party applications.
- Mobile Device Management (MDM) MDM platform enabling IT administrators to remotely configure, monitor, and protect mobile devices across various operating systems with device enrollment, policy enforcement, application management, and real-time security monitoring.
- Remote Desktop Free remote desktop software enabling secure connection to remote endpoints for troubleshooting and system maintenance with high-speed connectivity, multi-session support, and advanced security features.
- Endpoint Security Endpoint security powered by Xcitium's patent-pending auto-containment technology that neutralizes ransomware and malware attacks in real-time without disrupting productivity or business operations. Includes real-time threat detection, behavioral analysis, and automated incident response.
- ITarian Cloud Cloud platform for instant one-click deployment and management of open-source IT applications (iTop, Bacula, InvoiceNinja) with zero-configuration environment, automated patching and scaling, compliance-ready alignment to HIPAA, PCI-DSS, SOC 2, and ISO 27001, and zero-trust security enforcement.
- Managed AI Managed AI solution enabling businesses to deploy custom-trained intelligent agents in weeks that reduce support costs, automate operations, and accelerate lead conversion across sales and marketing departments. ITarian builds, trains, deploys, and maintains the AI agents.
Quantifiable outcome
- 30% reduction in initial response times
- +3 more outcomes
Companies that use ITarian
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles2 records
ITarian technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature3 records
ITarian partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- XcitiumcoreXcitium is ITarian's sister company providing endpoint security technology. Xcitium offers patent-pending auto-containment technology for neutralizing ransomware and malware attacks in real-time. This partnership provides ITarian's Endpoint Security module with advanced zero-trust protection capabilities.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
ITarian competitors and assessment
Company assessmentDirect peers
- ConnectWise: Major competitor offering RMM, PSA, ticketing, and security for MSPs, with broader portfolio coverage than ITarian but serving the same MSP buyer with unified IT management workflows.
- Syncro: Combined RMM, PSA, and remote access platform targeting small-to-midsize MSPs, comparable to ITarian's unified console approach and SMB-focused pricing structure.
- Freshworks (Freshservice): Cloud ITSM and IT asset management platform with AI assistance that directly competes with ITarian's ticketing, service desk, and AI-agent capabilities for IT departments and managed service providers.
- Atera: All-in-one RMM and PSA platform priced per-technician for MSPs, directly competing with ITarian's freemium RMM, ticketing, and patch management for the same small-MSP segment.
- NinjaOne: Direct competitor in cloud-based RMM, patching, endpoint management and remote access for MSPs and IT teams, with a similar PLG, freemium-friendly positioning and SMB-to-mid-market focus as ITarian.
Broad incumbents
- Ivanti: Endpoint management, MDM, patch and security platform comparable to ITarian's RMM, MDM, patch management and endpoint security, but with deeper enterprise feature set.
- SolarWinds (including N-central and Dameware): Established ITSM, RMM (N-central), and remote access provider; competes with ITarian across ITSM, patch management and remote desktop for IT pros and MSPs.
- Kaseya: Large incumbent suite for MSPs including RMM, PSA, security (Datto) and backup, offering overlapping capabilities to ITarian's RMM, endpoint security, and ticketing as part of a much broader portfolio.
- ManageEngine (Zoho): Broad IT management suite (ServiceDesk Plus, Endpoint Central, etc.) competing with ITarian's ITSM, RMM, MDM and patch management capabilities for IT helpdesk teams and MSPs.
- N-able: Public RMM, backup and security platform serving MSPs at larger scale than ITarian; comparable on RMM and patch management but with broader enterprise feature set.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
ITarian social profiles
Digital presenceITarian compliance and trust
Trust signalCompliance6 records
ITarian financial estimates
Financial estimateRevenue estimate
Valuation estimate
ITarian leadership team
Management profileNumber of profiles
Profiles12 records
ITarian subsidiaries and ownership
Company hierarchySubsidiaries1 record
ITarian funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ITarian M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ITarian
What does ITarian do?
ITarian provides a unified, AI-powered IT management platform for managed service providers (MSPs) and IT teams. The offering includes free hosted ticketing and remote desktop modules alongside premium subscription modules for Remote Monitoring and Management (RMM), Patch Management, Mobile Device Management (MDM), and Endpoint Security powered by sister company Xcitium's patent-pending auto-containment technology. The platform also offers ITarian Cloud for one-click deployment of open-source IT tools and a Managed AI service for deploying custom-trained AI agents.
Is ITarian a public or private company?
ITarian is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ITarian founded?
ITarian was founded in 2018. It employs 51 to 100 people.
Where is ITarian based?
ITarian is headquartered in Clifton, United States, in the North America region.
How does ITarian make money?
Four revenue lines are on record. Freemium Core Platform is the primary driver. The others are premium Modules (RMM, MDM, Endpoint Security), managed AI Services and ITarian Cloud Open Source Platform.
Who are ITarian's main competitors?
Direct peers on record are ConnectWise, Syncro, Freshworks (Freshservice), Atera and NinjaOne. Broad incumbents are Ivanti, SolarWinds (including N-central and Dameware), Kaseya, ManageEngine (Zoho) and N-able.
Does ITarian have an API?
Yes. ITarian offers Developer APIs accessible via https://developer.itarian.com/. The site provides custom scripts library at https://scripts.itarian.com/. No specific API documentation details (REST, GraphQL, authentication method, rate limits, versioning, or sandbox) are provided in the source content. Developer documentation is at developer.itarian.com.
What industry is ITarian in?
ITarian's product category is IT Management Software. Its primary akta.pro industry code is HDAEALAA, IT Service Management (ITSM) Platforms, with a secondary code of HDAEALAH, IT Knowledge Management & Service Desk Platforms. Its NAICS code is 5182 and its SIC code is 7372.