Adereso
- Company typePrivate
- Founded2014
- HeadquartersSantiago, Chile
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Adereso firmographics
Firmographics- Name
- Adereso
- Legal name
- PROCCESS, ANALYTICS AND INNOVATIONS SpA
- Website
- https://adereso.ai
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Adereso industry classification
Industry- Product category
- Conversational AI Customer Service Platform
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)
Keywords
Where Adereso is headquartered
LocationHeadquarters
- HQ city
- Santiago
- HQ country
- Chile
- HQ region
- Latin America
Offices1 record
Markets served
Adereso business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription - Conversation-based SaaS: Adereso charges per conversation (not per user), with plans bundled at tiered monthly rates (Growth: USD 558/month for 2,000 conversations; Scale: USD 1,058/month for 5,000 conversations; Enterprise: custom volume). Unlimited user seats are included across all plans, enabling teams to scale without incremental cost.
- Professional Services - Implementation & Onboarding: The company provides 1-on-1 onboarding accompaniment, strategy reviews, and periodic optimization sessions as part of its service model, indicating a professional services component embedded in customer success.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Growth: Up to 2,000 conversations/month with AI agent (Gemini 2.5 Flash) |
| Subscription | Monthly | Scale: Up to 5,000 conversations/month with multi-model AI (GPT, Claude, Gemini) and cart recovery |
| Subscription | Multi-year contract | Enterprise: Custom conversation volume with advanced VoC analytics and dedicated consultant |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Adereso product offering
Product offeringCore offering
Adereso sells a B2B SaaS conversational commerce platform that centralizes WhatsApp, Instagram, Messenger, web chat, and email into a single AI-powered omnichannel helpdesk, with autonomous generative AI agents for sales, support, cart recovery, lead qualification, and outbound campaigns. The platform targets mid-large enterprises in LATAM and combines AI-driven automation with human-guided implementation, including no-code bot building, WhatsApp mass campaigns, automated NPS/CSAT surveys, and native integrations with Shopify, Salesforce, and HubSpot. Revenue is generated through conversation-based monthly subscriptions with unlimited agent seats plus professional services for onboarding and optimization.
Product overview
Adereso is a conversational commerce platform that unifies WhatsApp, Instagram, Messenger, web chat, and email into a single console with AI agents and human-customer hybrid support. The platform consists of four integrated products: Adereso Desk (omnichannel service console), Adereso Studio (no-code generative AI bot builder), Adereso Engage (mass WhatsApp campaign automation for cart recovery and proactive outreach), and Adereso Experience (automated NPS/CSAT surveys). The sub-brand Cassper extends the portfolio with sales-focused conversational intelligence for lost deal recovery. All products share a unified customer context, agent workspace, and analytics layer, and integrate natively with Shopify, Salesforce, HubSpot, and other platforms.
Differentiator
Problem solved
Functional benefit
Brands
- Adereso Desk: Omnichannel console unifying WhatsApp, Instagram DM, Messenger, chat web and email with AI-powered agent copilot and real-time supervision.
- Adereso Studio
- Adereso Engage
- Adereso Experience
- Cassper
Products and services
- Adereso Desk Omnichannel customer service console that centralizes WhatsApp, Instagram DM, Messenger, web chat, and email into a single unified inbox with SLA-based automatic ticket assignment, business rule routing, unified customer history, real-time supervisor monitoring, agent KPIs, and WhatsApp voice calling capabilities. Targeted at mid-large enterprise CX teams.
- Adereso Studio No-code generative AI bot builder and conversational flow designer that lets non-technical teams create AI agents responding on WhatsApp and other channels, integrating with Google Drive, CRMs, and external APIs. Includes Genia, an AI assistant for bot creation and improvement.
- Adereso Engage WhatsApp mass campaign platform for proactive messaging including abandoned cart recovery, purchase reminders, post-sale follow-up, dispatch notifications, and outbound upsell/cross-sell campaigns. Supports dynamic URL buttons personalized per recipient and executive-level campaign management with configurable sending limits.
- Adereso Experience Automated post-interaction customer satisfaction surveys that measure NPS and CSAT across 100% of conversations in real time (not sampled), with sentiment analysis and actionable insights for continuous CX improvement.
- Cassper Conversational intelligence sub-brand for commercial sales teams that detects lost sales opportunities in WhatsApp conversations and recovers them through automated diagnosis and proactive outreach campaigns.
Quantifiable outcome
- +21% sales increase in first 30 days
- +7 more outcomes
Companies that use Adereso
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles1 record
Adereso technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability8 records
Feature9 records
Adereso partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- MetacoreAdereso AI became the first Chilean partner based on generative AI of Meta, achieving official Business Solution Provider (BSP) status in September 2023. This partnership enables Adereso to offer integrated WhatsApp Business API solutions, expanding its service offerings and enhancing customer experience automation. As BSP, Adereso has direct access to Meta's WhatsApp Business API infrastructure.
- ShopifycoreNative integration with Shopify enables automated cart abandonment recovery campaigns via WhatsApp, synchronized product catalog feeding into AI agents, and seamless e-commerce workflow automation. Adereso is listed as a Shopify Partner.
- HubSpotcoreNative integration with HubSpot CRM allows conversations automated through Adereso to synchronize directly with HubSpot, enabling CRM-based customer management without additional development.
- SalesforcecoreNative integration with Salesforce CRM allows Adereso's conversational automation to sync directly with Salesforce, enabling enterprise customers to manage customer data within their existing CRM ecosystem.
Scale indicators11 records
Recent moves6 records
Expansion highlights5 records
Adereso competitors and assessment
Company assessmentDirect peers
- Zenvia: Brazil-based conversational AI and CX automation platform targeting LATAM enterprises with WhatsApp Business API, generative AI bots, and omnichannel campaigns. Closest geographic and product peer to Adereso in the LATAM WhatsApp-native conversational commerce space.
- Take Blip: Brazilian conversational commerce platform focused on WhatsApp Business API, AI agents, and chatbots for enterprise retail and financial services across LATAM. Directly comparable in technology stack, target verticals, and go-to-market.
- Octadesk: LATAM omnichannel customer service and conversational commerce platform with WhatsApp-first workflows and AI automation for retail and B2C brands. Competes head-on with Adereso Desk in mid-market LATAM enterprise CX.
Broad incumbents
- Twilio: Global cloud communications platform providing WhatsApp Business API access, Flex for contact centers, and conversational AI tooling. Operates as a broader incumbent whose WhatsApp/CX capabilities overlap with Adereso's BSP and Desk products.
- Zendesk: Global CX suite (Zendesk Suite, Sunshine Conversations, AI agents) targeting enterprise support workflows across messaging channels. Competes with Adereso Desk as a broader incumbent with embedded generative AI.
- Intercom: Global conversational AI platform with Fin AI agent, omnichannel inbox, and customer service automation. Closest global incumbent analog to Adereso's AI-agent-plus-human-handoff hybrid model.
- Genesys: Enterprise CX and contact-center platform with AI Experience for automated conversational support across voice and digital channels. Competes with Adereso for large LATAM enterprise CX deals, especially in regulated industries.
- Salesforce (Service Cloud + Einstein): Global CRM and CX incumbent with Service Cloud, Einstein AI agents, and conversational channels. Adereso already integrates with Salesforce but Salesforce bundles comparable AI service capabilities, making it both a partner and competitor.
- HubSpot (Service Hub + Breeze AI): Global CRM and service platform with Service Hub, conversational tools, and Breeze AI agents. Comparable to Adereso in mid-market service automation and an integration partner that could also bundle competing AI features.
Emerging players
- Aisera: Enterprise AI agent platform for customer service, sales, and IT support with generative AI and autonomous workflows. Comparable in technology (multi-model, agentic AI) though focused on US/EU enterprise rather than LATAM WhatsApp-native flows.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Adereso social profiles
Digital presenceAdereso compliance and trust
Trust signalCompliance1 record
Adereso financial estimates
Financial estimateRevenue estimate
Valuation estimate
Adereso leadership team
Management profileNumber of profiles
Profiles1 record
Adereso funding detail
Funding detailFunding overview
Funding rounds1 record
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Adereso M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Adereso
What does Adereso do?
Adereso sells a B2B SaaS conversational commerce platform that centralizes WhatsApp, Instagram, Messenger, web chat, and email into a single AI-powered omnichannel helpdesk, with autonomous generative AI agents for sales, support, cart recovery, lead qualification, and outbound campaigns. The platform targets mid-large enterprises in LATAM and combines AI-driven automation with human-guided implementation, including no-code bot building, WhatsApp mass campaigns, automated NPS/CSAT surveys, and native integrations with Shopify, Salesforce, and HubSpot. Revenue is generated through conversation-based monthly subscriptions with unlimited agent seats plus professional services for onboarding and optimization.
Is Adereso a public or private company?
Adereso is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Adereso founded?
Adereso was founded in 2014. It employs 11 to 50 people.
Where is Adereso based?
Adereso is headquartered in Santiago, Chile, in the Latin America region.
How does Adereso make money?
Two revenue lines are on record. Subscription - Conversation-based SaaS are the primary driver. The others are professional Services - Implementation & Onboarding.
Who are Adereso's main competitors?
Direct peers on record are Zenvia, Take Blip and Octadesk. Broad incumbents are Twilio, Zendesk, Intercom, Genesys, Salesforce (Service Cloud + Einstein) and HubSpot (Service Hub + Breeze AI). Aisera is listed as an emerging player.
Does Adereso have an API?
Yes. Adereso offers a REST API enabling developers to integrate and automate platform operations. The API supports campaign management (including skip_open_tickets parameter for excluding recipients with open tickets), HSM (Highly Structured Message) sending, ticket management, contact retrieval, analytics, and channel configuration. Available endpoints documented include POST /v2/whatsapp/campaigns/ for campaign creation, POST /v2/hsm/ for individual HSM sending, GET /v2/whatsapp/campaigns/{campaign_id}/ for campaign status, plus endpoints for tickets, contacts, messages, executives, channels, departments, events, metadata, analytics, and WhatsApp templates/campaigns via API v3. Developer documentation is at help.adereso.ai/desarrolladores/cYoxdnyRQf4rreHwjirZgZ.
What industry is Adereso in?
Adereso's product category is Conversational AI Customer Service Platform. Its primary akta.pro industry code is HDAAAGAJ, B2B SaaS & Enterprise Personalization (CRM, Sales, Support). Its NAICS code is 56142 and its SIC code is 7372.