What ConnectTo does

ConnectTo Communications is a California-headquartered, facilities-based telecommunications and unified communications provider serving residential consumers, small and mid-sized businesses, and multi-dwelling unit (MDU) properties. The company operates its own fiber network in the Glendale and greater Los Angeles market, offers ConnectTo Mobile as an MVNO on T-Mobile and Verizon 5G/4G LTE, and is a CPUC-authorized California Local Exchange Carrier and California Lifeline provider for low-income households. Core consumer and business offerings are bundled under a single provider relationship that includes CTNet fiber internet (30 Mbps to 10 Gbps symmetric with 99.99% SLAs on enterprise tiers), home and cloud-PBX voice, mobile, ConnectTo TV streaming, 24/7 monitored security and video surveillance, managed IT, and custom web/mobile application development.

The company's technology stack centers on an AI-enhanced unified communications platform that layers AI Voice Agents, AI-powered natural-language IVR, and AI-driven fax with structured data extraction (HIPAA-capable) onto a cloud PBX. These AI components integrate with major third-party systems including Salesforce, HubSpot, Pipedrive, Zendesk, Freshdesk, Intercom, Calendly, Google Calendar, and Microsoft Outlook, enabling CRM writes, ticket triage, and appointment booking inside customer workflows. Two adjacent proprietary platforms extend the surface: ConnectToTV, a white-label IPTV/OTT/VOD SaaS platform with AI-powered recommendations and SVOD/TVOD/AVOD monetization offered globally to media companies and telecom operators, and ConnectToOwl, an AI-powered business management platform that also underpins ConnectTo's own customer account portal.

ConnectTo's revenue model is predominantly subscription-recurring across internet, voice, mobile, TV, and security, supplemented by professional-services revenue from IT setup and management and one-time project revenue from custom application development. Government subsidy revenue flows through the California Lifeline program. Go-to-market is sales-led and direct, anchored by a 24/7 human-staffed phone sales line, a low-friction online quote request workflow with callback within one business day, a walk-in Glendale office, and multilingual sales and support in English, Spanish, Armenian, Russian, Farsi, and Arabic to reach ethnic and immigrant communities in the Los Angeles area. Distribution channels for the core connectivity business remain regionally limited to where ConnectTo has deployed fiber infrastructure, while ConnectToTV extends a global software-distribution footprint.

Name

ConnectTo

Legal name

ConnectTo Communications Company

Website

https://connectto.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

ConnectTo Communications is a California-based facilities-based carrier delivering unified communications—fiber internet, mobile (MVNO), voice, TV, security, managed IT, and AI-enhanced cloud PBX—to residential consumers and SMBs, with a white-label IPTV/OTT SaaS platform for media companies.

Ownership category

akta.pro rank

Product category

Telecommunications and Unified Communications Services

NAICS

Wired Telecommunications Carriers (517111), Telecommunications Resellers (517121)

SIC

Telephone Communications (No Radiotelephone) (4813), Radiotelephone Communications (4812), Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Internet service provider
• Unified communications services
• Cloud phone systems
• Mobile phone service
• Managed IT services

Headquarters

HQ city

Glendale

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Internet Services: Monthly subscription revenue from residential and business internet plans ranging from basic CTNet Home ($24.99/mo) to enterprise 10 Gbps dedicated fiber ($799.99/mo). Revenue is recurring, subscription-based with no contracts required on most plans.
2. Mobile Services: Monthly subscription revenue from mobile plans riding on T-Mobile and Verizon networks. Individual plans at $39.99/mo first line, $29.99/mo each additional line for family/business. No contracts, month-to-month.
3. Phone/Voice Services: Revenue from residential home phone, business PBX/cloud phone systems, and call center solutions. Includes AI voice agents, AI IVR, SMS, video conferencing, and fax capabilities as part of unified communications bundles.
4. Security & Monitoring: Monthly revenue from professionally monitored alarm systems and HD video surveillance services for residential and commercial properties.
5. ConnectTo TV: Streaming television service with hundreds of live channels, on-demand libraries, and 4K streaming. Additional revenue potential through ConnectToTV SaaS platform for media companies (white-label, multi-tenant).
6. IT Setup & Management: Professional services revenue from IT infrastructure design, network management, hardware procurement, installation, ongoing management, help desk support, and security hardening for businesses.
7. Custom Application Development: Custom software development services including web applications, mobile applications, and bespoke solutions for healthcare, retail, education, and finance industries. One-time project revenue.
8. California Lifeline: Government-assisted discounted/free phone and internet services for qualifying low-income California households. Revenue partially subsidized through California Public Utilities Commission program.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

ConnectTo Communications is a facilities-based unified communications provider that bundles fiber-grade internet (up to 10 Gbps), mobile service (MVNO on T-Mobile and Verizon 5G), cloud PBX and home phone, IPTV streaming, 24/7 monitored security, and managed IT services for residential and business customers. Its AI-enhanced stack includes AI Voice Agents, AI-powered IVR, AI Fax with structured data extraction, plus the ConnectToTV IPTV/OTT/VOD SaaS platform and the ConnectToOwl AI business management suite, all delivered under one bill with 24/7 human support.

Product overview

ConnectTo Communications is a unified communications and technology solutions provider offering a comprehensive portfolio of integrated services for both consumer and business markets. The core offering combines high-speed internet (CTNet plans ranging from 30 Mbps to 10 Gbps), HD voice phone services (residential and cloud PBX business systems), ConnectTo Mobile (MVNO on T-Mobile/Verizon 5G), ConnectTo TV streaming, and 24/7 security monitoring. AI-powered capabilities include AI Voice Agents for autonomous call handling, AI-powered IVR, and AI-enhanced fax with structured data extraction. The Business Phone System unifies voice, SMS, video, and fax on a single cloud PBX platform. IT services include managed infrastructure, web/mobile/custom app development, and enterprise private data networks. The company also operates ConnectToTV, an IPTV/OTT/VOD SaaS platform for media companies, and ConnectToOwl, an AI-powered business management tool. California Lifeline provides government-assisted discounted services. Products are available as individual services or bundled packages, with the AI unified communications platform serving as the integration layer connecting all business communication channels.

Differentiator

Problem solved

Functional benefit

Products and services

• High-Speed Internet (CTNet) Fiber-grade broadband internet for residential and business customers offering symmetric speeds from 30 Mbps entry-level home plans up to 10 Gbps dedicated enterprise fiber with 99.99% SLA, unlimited data, no data caps, and free professional installation.
• Phone Service (Home Phone and Cloud PBX) HD-quality voice service with unlimited domestic calling, modern PBX features, AI Voice Agents, AI-powered IVR, SMS, toll-free numbers, HD video conferencing, AI fax, recording, and coaching - delivered via cloud PBX for businesses or as a home phone service for households.
• ConnectTo Mobile Mobile phone service operating as an MVNO on T-Mobile and Verizon 5G/4G LTE networks, offering unlimited talk, text, and data plans with mobile hotspot included, no contracts, and individual or family/business multi-line pricing.
• ConnectTo TV Streaming television service with hundreds of live channels, on-demand libraries, 4K streaming, cloud DVR, international programming, multi-device support, and built-in parental controls for residential subscribers.
• Security and Video Monitoring 24/7 professionally monitored alarm systems and HD video surveillance for residential and commercial properties, with smartphone alerts, cloud recording, and rapid response.
• IT Setup and Management Managed IT services for businesses including network design, hardware procurement, installation, ongoing management, patching, monitoring, backups, security hardening, and help desk support.
• AI Voice Agents AI-powered autonomous agents that handle inbound and outbound calls in natural speech, integrated with Salesforce, HubSpot, Pipedrive, Zendesk, Freshdesk, Intercom, Calendly, Google Calendar, Microsoft Outlook, SQL databases, and REST APIs - capable of appointment booking, ticket updates, lead qualification, and human handoff, deployed in days and available 24/7 multilingual.
• ConnectTo Fax Digital fax integrated into the unified communications platform, with AI that reads every inbound fax, extracts structured data such as patient name, claim number, invoice number, dates, and totals, and files concise reports to inbox or CRM; HIPAA-capable with BAA available for healthcare and legal customers.
• California Lifeline CPUC-authorized government assistance program offering free or discounted phone and internet service to California households qualifying through Medi-Cal, CalFresh, SSI, CalWORKs, Federal Public Housing Assistance, or income-based criteria, with enrollment assistance in 6 languages.
• Enterprise Internet and Private Data Services Dedicated fiber circuits, MPLS VPN, and private data networks for multi-site enterprises, including point-to-point dark fiber up to 10 Gbps, 99.99% SLA, and 24/7 NOC monitoring.
• Custom Application Development Services Custom software development services including web applications, iOS and Android mobile applications, and bespoke business solutions for industries such as healthcare, retail, education, and finance - designed, developed, hosted, and maintained by ConnectTo.
• ConnectToTV Platform (IPTV/OTT/VOD SaaS) End-to-end white-label IPTV, OTT, and VOD SaaS platform for media companies offering live TV, video on demand, multi-tenant capabilities, AI-powered recommendation engine, cross-platform middleware, multi-device support, and flexible SVOD/TVOD/AVOD monetization.
• ConnectToOwl AI-powered business management software providing a unified platform for project management, financial management, HR, CRM, and workflow optimization across business operations.

Quantifiable outcome

• Up to 60% savings vs traditional landline
• +5 more outcomes

Segments4 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability9 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core.

• T-MobilecoreTechnology or IntegrationConnectTo Mobile operates as an MVNO riding on T-Mobile's 5G and 4G LTE networks. Customers receive nationwide 5G coverage including T-Mobile's Ultra Capacity and Extended Range networks. T-Mobile is one of two primary network partners for ConnectTo's mobile service.
• VerizoncoreTechnology or IntegrationConnectTo Mobile operates as an MVNO riding on Verizon's 5G and 4G LTE networks. Customers receive nationwide coverage including Verizon's 5G Ultra Wideband. Choice of network (T-Mobile or Verizon) based on best coverage at customer's address.
• SalesforcecoreTechnology or IntegrationAI voice agents integrate with Salesforce CRM for real-time lookups and writes. Every call creates structured events in Salesforce—new leads, status updates, account records.
• HubSpotcoreTechnology or IntegrationAI voice agents integrate with HubSpot CRM for lead capture, qualification, and CRM writes with transcripts attached.
• ZendeskcoreTechnology or IntegrationAI voice agents create and triage support tickets in Zendesk, with full transcripts and structured outcomes.
• CalendlycoreTechnology or IntegrationAI voice agents integrate with Calendly for real-time appointment booking, conflict detection, and calendar synchronization.
• Google CalendarcoreTechnology or IntegrationAI voice agents integrate with Google Calendar for scheduling, rescheduling, and confirmation of appointments.
• Microsoft OutlookcoreTechnology or IntegrationAI voice agents integrate with Outlook Calendar for appointment booking and calendar invite delivery.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ooma: Ooma provides VoIP home phone and SMB/enterprise UCaaS (Ooma Office) with AI features, serving overlapping residential and small-business customers. Comparable product mix to ConnectTo's home phone + Cloud PBX + AI voice stack.
• Sonic: Sonic is an independent California-based facilities-based ISP offering fiber internet, home phone and bundles to residential and business customers in Northern California. Closely comparable to ConnectTo as a privately held, independent operator with similar bundle philosophy and California-centric footprint.
• Mint Mobile: Mint Mobile is a low-cost MVNO (now owned by T-Mobile) targeting value-conscious consumer and small-business mobile customers with simple, contract-free plans. Directly comparable to ConnectTo Mobile on MVNO economics, target segment and price-leadership positioning.
• Ting Internet: Ting is a small-footprint fiber ISP that also resells mobile service (Ting Mobile) and offers TV, bundling multiple communications services into a single relationship in select cities. Its hybrid fiber + MVNO + bundle model mirrors ConnectTo's consumer positioning.
• Vonage: Vonage provides cloud communications, UCaaS, and APIs for business voice, messaging and contact center. Comparable to ConnectTo's Cloud PBX / AI-enhanced UC stack at the business-customer layer.
• Dialpad: Dialpad is an AI-native communications and contact-center platform with AI voice agents, AI IVR, sales/coaching and CRM integrations. Most directly comparable to ConnectTo's AI Voice Agents and unified comms differentiation.
• RingCentral: RingCentral is a leading cloud PBX / UCaaS vendor for SMBs and enterprises, offering voice, video, SMS, fax and contact center with growing AI features. Directly comparable to ConnectTo's Cloud PBX and AI voice agent product for business customers.

Broad incumbents

• AT&T: AT&T is a major US telecom incumbent offering nationwide fiber/wireline internet, mobile, TV and increasingly AI-enabled bundles. Operates broadly across all the same categories as ConnectTo but at vastly larger scale and footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ConnectTo