On-Site PC Services

What On-Site PC Services does

On-Site PC Services (OSPC) is a privately held managed IT services provider founded in May 2001 by Brian Davis and headquartered in Roanoke, Texas, in the Dallas-Fort Worth metroplex. The company delivers a subscription-based, tiered managed IT offering (Basic, Enhanced, and Premium with 24x7 coverage and Virtual CIO services) to small and mid-market businesses, complemented by project-based professional services, fractional vCIO consulting, and hardware/software resale. Its core service stack encompasses 24x7 helpdesk support, multi-layered cybersecurity (3-10 protection layers), managed cloud (Microsoft 365, Azure, Google Workspace, AWS), backup and disaster recovery with air-gapped isolation, network and server support, VoIP through its PrimeVOX partnership, Verkada-powered hybrid cloud video security, and formal compliance support across HIPAA, PCI DSS, NIST CSF, NIST 800-171, CMMC Level 2, CIS Controls, and SOC 2-aligned practices.

Underlying technology relies on enterprise-grade vendor tooling rather than proprietary development: SentinelOne and Barracuda XDR for endpoint and email security, Datto RMM and Autotask PSA for remote monitoring and ticketing, ConnectWise for service management, and Verkada for AI-enabled video analytics. AI features are positioned as a distinct product line ("AI Powered Support Services") for ticketing triage, sentiment analysis, predictive monitoring, and ML-driven anomaly detection; these are largely integrations of third-party AI capabilities rather than in-house model development.

Go-to-market is sales-led and channel-augmented, with field sales targeting mid-market accounts, inside sales for SMB inbound, and vendor partnerships with Microsoft (Solutions Partner), Dell (Partner Direct Premier), Barracuda, AWS, Verkada (Gold Partner), Datto, Threatlocker, and PrimeVOX serving as referral and co-sell channels. Customer acquisition leverages free IT assessments, content marketing (OSPC Blog, podcast appearances), Google reviews (150+ five-star), and community engagement. The company concentrates on eight industry verticals — healthcare, legal, financial services, manufacturing and distribution, construction, electrical, plumbing, and HVAC — with healthcare, legal, and financial services treated as primary segments given their compliance-driven recurring demand.

Name

On-Site PC Services

Legal name

On-Site PC Services

Website

https://ospcservices.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1–10 employees

Short description

On-Site PC Services is a privately held managed IT services provider founded in 2001 and headquartered in Roanoke, Texas, serving SMB and mid-market businesses in the Dallas-Fort Worth metroplex across healthcare, legal, financial, manufacturing, construction, and skilled trades with subscription-based managed IT, layered cybersecurity, managed cloud, backup/DR, and vCIO services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)

akta.pro secondary industries

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud management
• Disaster recovery
• IT compliance

Headquarters

HQ city

Roanoke

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: All-in-one price per computer and server managed on behalf of clients. Subscription-based recurring revenue model providing operational support including 24x7 helpdesk coverage, asset management, network support, virus protection, daily backups, account management, and strategy/compliance services. Three tiers available: Basic, Enhanced, and Premium (with Premium including 24x7 support and Virtual CIO services).
2. Professional Services: Project-based professional services for assessments, audits, migrations, implementations, and strategic consulting. Billed at professional service rates for detailed evaluations and custom engagements.
3. Virtual CIO Services: Fractional vCIO support offered as included benefit for premium managed services clients, with dedicated hourly blocks available for additional clients needing routine or specific project guidance.
4. Hardware and Software Sales: Revenue generated from sale of hardware (servers, workstations, networking equipment) and software licenses as part of comprehensive IT solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

On-Site PC Services is a managed IT services provider that delivers 24x7 helpdesk support, remote monitoring, layered cybersecurity, managed cloud services, backup and disaster recovery, network and server support, VoIP, hybrid cloud video security, and Virtual CIO advisory to small and mid-market businesses in the Dallas-Fort Worth metroplex. Services are sold on a recurring monthly subscription per managed device, with three tiers (Basic, Enhanced, Premium) and bundled project-based professional services for assessments, migrations, and compliance work.

Product overview

On-Site PC Services is a managed IT services provider offering a platform-plus-services model centered on managed IT support as the core product, with specialized add-on modules including AI-powered support automation, cybersecurity, backup and disaster recovery, managed cloud services, network support, server support, VoIP phone systems, virtual CIO services, and hybrid cloud video security. The company operates across multiple industry verticals including healthcare, manufacturing, financial services, legal, construction, and skilled trades (electrical, plumbing, HVAC). Key integrations include Microsoft 365/Azure, Barracuda security products, SentinelOne endpoint protection, Verkada video security, PrimeVOX VoIP, Datto backup, and various firewall and network infrastructure vendors.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive operational IT support including 24x7 helpdesk coverage, asset management, on-premise and cloud network support, remote monitoring and control, virus and malware protection, daily backups, and account management. All-inclusive price per managed computer and server; available in Basic (business hours), Enhanced, and Premium (24x7 with vCIO) tiers.
• Cybersecurity Services Multi-layered security services providing 3-10 layers of protection including multi-factor authentication, signature-based anti-virus, next-gen MDR and EDR, advanced spam defenses, password management, dark web monitoring, phishing awareness training, DLP, and penetration testing.
• Backup and Disaster Recovery Fully managed enterprise-grade backup and disaster recovery solutions including automated backups, regular testing and validation, air-gapped protection, coverage across workstations, servers, and cloud platforms with rapid recovery and BC/DR capabilities.
• Managed Cloud Services Complete cloud license management and support for Microsoft 365, Azure, Google Workspace, and AWS including license optimization, cost management, user administration, security hardening, and data retention policies.
• Assessments, Audits and Compliance Security risk assessments, compliance readiness for HIPAA, PCI DSS, NIST CSF, CIS Controls, NIST 800-171, CMMC, and SOC 2-aligned practices, cyber insurance support, Microsoft 365 and Azure hardening, policy development, audit packs, and ongoing monitoring.
• Network Support Network infrastructure support including SonicWall and Fortinet firewalls, Ubiquiti switches and access points, Wi-Fi networks, and BigLeaf SD-WAN solutions with design, installation, configuration, monitoring, and ongoing support.
• Server Support On-premise and cloud server support leveraging Dell partnerships for physical and virtual server infrastructure, plus AWS and Azure cloud hosting for IaaS and co-location solutions.
• VOIP Phone Systems Voice-over-IP phone solutions through PrimeVOX partnership offering over 40 calling features, unified communications across devices, business SMS texting, and AnswerCARE after-hours phone support.
• Virtual CIO Services Fractional strategic IT leadership providing vCIO guidance, roadmap development, project oversight, and information security program development. Included with premium managed services or available as dedicated fractional contracts.
• Hybrid Cloud Video Security Verkada-based security camera solutions combining edge-based processing with cloud computing for real-time event analysis, facial and vehicle detection, people analytics, and centralized management through Command platform.
• AI Powered Support Services AI-integrated managed IT environment that improves responsiveness, strengthens security, and enhances service reliability through AI-powered service automation, enterprise spam and phishing defense, endpoint security with machine learning, predictive system monitoring, and AI-powered ticketing enhancements.

Quantifiable outcome

• 99%+ SLA compliance rate across entire client base
• +3 more outcomes

Named customers3 records

Segments9 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability5 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Cloud Solutions Partner providing expertise in Microsoft 365, Azure cloud solutions, and related Microsoft technologies. OSPC has earned Microsoft Solutions Partner designation demonstrating cloud solutions expertise.
• DellcoreTechnology or IntegrationDell Partner Direct Premier status for on-premise server solutions and hardware. Long-term partnership focused on providing comprehensive support for on-premise physical and virtual server infrastructure.
• Barracuda NetworkscoreTechnology or IntegrationBarracuda Essentials partner providing email security, impersonation protection, and XDR solutions. AI-powered enterprise email security with behavioral analysis for phishing and spoofing detection.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS partner providing cloud hosting, infrastructure management, and AWS-specific expertise for cloud migrations and ongoing AWS workload management.
• DattocoreTechnology or IntegrationDatto RMM partner for remote monitoring and management. Provides Datto RMM and Autotask PSA tools aligned with OSPC's managed services model.
• VerkadacoreTechnology or IntegrationVerkada Gold Partner providing hybrid cloud video security solutions including cameras, people analytics, and command platform for centralized security management.
• ThreatlockercoreTechnology or IntegrationThreatlocker partner providing endpoint protection and application control solutions as part of layered security offerings.
• PrimeVOXcoreTechnology or IntegrationDFW-based VoIP provider partner delivering unified communications, business SMS texting, and after-hours AnswerCARE phone support. Long-standing partnership since PrimeVOX's early days.
• SherwebminorChannel Partner/ Reseller/ DistributorSherweb is the exclusive provider of Office Protect add-on feature for Microsoft O365 licensing, providing additional security benefits beyond standard Microsoft licensing.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• CMIT Solutions: Franchise-model MSP network serving SMBs across the U.S. with managed IT, cybersecurity, and compliance services. Directly comparable in target customer (SMBs without in-house IT) and recurring managed-services delivery model.
• Dataprise: National MSP providing managed IT, cybersecurity, and cloud services to SMB and mid-market clients. Directly comparable in service portfolio and recurring managed-services revenue model; broader geographic footprint than OSPC.
• Ntiva: National managed IT and cybersecurity provider focused on SMB and mid-market businesses. Overlaps with OSPC on managed services, cloud, security, and compliance — comparable business model and customer profile, scaled larger.
• CompassMSP: Multi-region managed IT services provider serving SMB and mid-market clients with a comparable managed IT, cybersecurity, and compliance offering. Similar recurring subscription model and vertical specialization pattern to OSPC.
• MyTek Network Solutions: Texas-based managed IT services provider serving SMB and mid-market clients with a similar mix of managed IT, cybersecurity, cloud, and compliance offerings. Closely comparable in geography, customer size, and full-service MSP positioning to OSPC.
• Kelser: Managed IT services and cybersecurity provider for SMB and mid-market organizations in the Northeast U.S. Overlaps with OSPC on managed IT, cybersecurity, cloud, and compliance advisory services. Similar size and customer profile though different geography.

Broad incumbents

• Thrive: Large-scale next-generation MSP providing managed IT, cybersecurity, and cloud services across multiple industries and geographies. Larger incumbent with a comparable service catalogue (managed IT, security, cloud) but broader portfolio and national footprint.
• Coretelligent: Managed IT services and cybersecurity provider focused on regulated industries (financial services, healthcare, legal). Comparable vertical specialization in compliance-driven markets, with a larger regional Boston-to-NY corridor focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/albtechllc
• Facebookfacebook.com/OnSitePcServices
• LinkedInlinkedin.com/company/on-site-pc-services

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about On-Site PC Services