Amcom/ A Xerox Company

What Amcom/ A Xerox Company does

Amcom operates as a Xerox Business Solutions dealer based in Coraopolis, Pennsylvania, selling Xerox-branded office technology and providing managed services to enterprise clients. The company has been in operation since 1978, with 101-250 employees, and is part of the broader Xerox Business Solutions division that has delivered workplace technology across the United States, Hawaii, Canada, and the United Kingdom since 1994.

The core product portfolio spans Xerox office printers, multifunction and all-in-one devices enabled with ConnectKey Technology, production printers and digital presses (including CMYK plus specialty inks such as gold, silver, clear, and white), wide format printers, and scanners. These hardware products are layered with the ConnectKey Apps marketplace, the cloud-based Workflow Central Platform for document translation and searchable PDF creation, and Xerox Robotic Process Automation for process automation. The proprietary differentiators center on ConnectKey as a device-plus-software platform, Workflow Central as a cloud workflow layer, and Trellix-integrated security features for government and regulated clients.

Revenue is generated through a mix of hardware sales (multifunction, production, and wide format printers and scanners), recurring managed services (Managed Print Services, Managed IT Services, Data Center Services, Cloud Solutions, Voice and Video Collaboration, and IT procurement), subscriptions (ConnectKey Apps and Cloud Solutions), and professional services (Business Consulting Solutions). Pricing is not publicly disclosed and is customized to client requirements. Go-to-market relies on a direct, local consultative field-sales motion organized around six vertical solutions: healthcare, education, finance, legal, government, and manufacturing, with LinkedIn used as the primary digital marketing channel.

Name

Amcom/ A Xerox Company

Legal name

Xerox Corporation

Website

https://teamamcom.com

Company type

Public

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Office Equipment and Managed Print Services

NAICS

Computer and Electronic Product Manufacturing (334), Computer and Peripheral Equipment Manufacturing (33411)

SIC

Printing Trades Machinery & Equipment (3555), Computer & Office Equipment (3570)

akta.pro primary industry

Production & High-Volume Printing Systems (HDACAEAJ)

akta.pro secondary industries

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM), Office Technology & Consumables Distribution (Printer Supplies, Toner, Paper) (CRAOALAG)

Keywords

• Office printing equipment
• Managed print services
• Multifunction printers
• Production digital presses
• Document workflow solutions

Headquarters

HQ city

Coraopolis

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of multifunction/all-in-one printers, office printers, production printers (digital presses), wide format printers, and scanners
2. Managed IT Services: Ongoing managed services including IT infrastructure management, data security, wireless and cloud solutions, data center services, voice and video collaboration, and IT procurement
3. Cloud Solutions: Cloud-based technology solutions including cloud hosting, cloud integration, and cloud-based workflow solutions
4. Managed Print Services: Comprehensive print management services including workflow analysis, process digitization, and print infrastructure optimization
5. Business Consulting Solutions: Strategic consulting services for digital transformation and business process optimization
6. ConnectKey Apps: Workplace applications available through Xerox App Gallery for enhanced device functionality

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Amcom/ A Xerox Company, operating as Xerox Business Solutions, sells office printers, multifunction/all-in-one devices, production printers (digital presses), wide-format printers, and scanners, alongside managed print, managed IT, cloud, robotic process automation, and document workflow services. The offerings are delivered to business customers across the United States, Hawaii, Canada, and the United Kingdom with industry-specific configurations for healthcare, education, finance, legal, government, and manufacturing.

Product overview

Xerox Business Solutions operates as a platform-plus-services ecosystem offering a comprehensive portfolio of hardware products and managed services. The core product lineup includes Office Printers, Multifunction/All-In-One Printers (enabled by ConnectKey® Technology), Production Printers (Digital Presses with CMYK plus specialty inks), Wide Format Printers, and Scanners. These hardware products are complemented by the ConnectKey® Apps marketplace and ConnectKey® Technology platform, which enables features like searchable PDF creation. Services include Managed IT Services, Data Security, Managed Print Services, Robotic Process Automation, Voice and Video Collaboration, Cloud Solutions, and Data Center Services. Industry-specific solutions serve Healthcare, Education, Finance, Legal, Government, and Manufacturing sectors. The portfolio operates across the United States, Hawaii, Canada, and the United Kingdom, serving clients since 1994.

Differentiator

Problem solved

Functional benefit

Brands

• ConnectKey: Xerox ConnectKey Technology-enabled devices and apps platform that enables workplace transformation and remote work capabilities.
• Xerox Workflow Central Platform
• Xerox Robotic Process Automation

Products and services

• Xerox Office Printers

Quantifiable outcome

• Production printing faster and for less than before
• +1 more outcomes

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• TrellixcoreTechnology or IntegrationTrellix provides device whitelisting technology used by Xerox Business Solutions to create the most secure printing environment for government clients. This partnership enhances security offerings for government and public sector customers requiring advanced endpoint protection.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• HP Inc. Largest global manufacturer of office printers, multifunction devices, and production presses, with a substantial managed print services business. Directly competes with Xerox Business Solutions across hardware, MPS, and enterprise print security.
• Canon: Global printer and imaging OEM with deep presence in office MFPs, production print, and managed print services. Comparable product portfolio and overlapping enterprise customer base with Xerox Business Solutions.
• Ricoh: Major printer OEM with a strong direct managed print services practice and workflow software offerings. Competes head-to-head with Xerox Business Solutions in office, production, and MPS deals.
• Konica Minolta: Printer and production press manufacturer with an extensive managed print and IT services portfolio. Directly comparable to Xerox Business Solutions in vertical solutions and recurring services revenue mix.
• Lexmark: Printer and MPS-focused OEM serving enterprise and SMB customers. Competes in the same office MFP and managed print categories with similar channel-led distribution.
• Brother Industries: Manufacturer of office printers, multifunction devices, and scanners. Overlaps with Xerox Business Solutions in printer hardware and supplies distribution, particularly in SMB and enterprise office segments.
• Sharp Electronics: Office MFP and production printer manufacturer with managed services offerings. Direct competitor in mid-market and enterprise print deals with similar vertical specialization.
• Toshiba Tec: Office MFP and managed print services provider with a comparable enterprise sales motion and vertical industry solutions. Direct competitor in office printing and document workflow.
• Kyocera Document Solutions: Printer and multifunction device manufacturer with growing MPS and workflow software capabilities. Competes in similar office print and managed services categories.

Emerging players

• ARC Document Solutions: Specialized provider of document solutions including managed print services, digital imaging, and reprographics. Comparable in production print and MPS, with overlap in architecture/engineering and large-format workflows.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/amcom-office-systems

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Amcom/ A Xerox Company