SwyftOps
SwyftOps is a HIPAA- and EVV-compliant SaaS operating system for US and Canadian home care agencies, nurse registries, and IDD providers, unifying scheduling, billing, payroll, compliance, and AI-driven caregiver matching via usage-based monthly subscriptions.
- Company typePrivate
- Founded2009
- HeadquartersWichita, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What SwyftOps does
SwyftOps (legal entity Aegle Technologies LLC) is a cloud-based home care operating system sold to home care agencies, nurse registries, and IDD/HCBS providers across the United States and Canada. The platform unifies scheduling, billing, payroll, EVV compliance, caregiver coordination, and family engagement into a single SaaS product delivered via web and native iOS/Android applications (Admin App and SwyftCG caregiver app). Architecture is HIPAA-, EVV-, PCI-, and SOX-compliant, with deep integrations to Medicaid EVV aggregators (Netsmart, Sandata, HHAeXchange, LaSRS), payroll providers (Paychex, Viventium, ADP, Paycor), and clearinghouses (SwyftClaim, SwyftLTCI, Office Ally, Paradigm). An AI layer branded "SwyftOps AI" includes Swyfty (a HIPAA-compliant chat assistant), Scheduling AI for caregiver-to-shift matching, Revenue Forecasting, Shifts-At-Risk prediction, AI-Driven Care Planning, and Social History Assessment Summaries.
Revenue is generated via a usage-based monthly subscription tied to scheduled billable hours, ranging from $100/month at 0–250 hours to $1,940/month at 10,001–12,000 hours, with a $0.15/hour overage beyond 12,000 hours; pricing is published, unlimited clients/users/data are included, and the company runs a sales-assisted motion with demo requests, 15-minute consultation calls, and direct phone sales. Per the 2023 Home Care Pulse benchmarking survey, SwyftOps ranks in the top 4 of the home care software industry; named customers include Shore Home Care, Best Life Brands/ComForCare, Seniors Helping Seniors, Home Care Resource, Curantis Home Care, and others spanning SMB to enterprise franchise networks. The company is privately held, founder/management-controlled (CEO Bruce Berglind), with no disclosed institutional funding and headcount of 11–50.
SwyftOps firmographics
Firmographics- Name
- SwyftOps
- Legal name
- Aegle Technologies LLC
- Website
- https://swyftops.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SwyftOps is a HIPAA- and EVV-compliant SaaS operating system for US and Canadian home care agencies, nurse registries, and IDD providers, unifying scheduling, billing, payroll, compliance, and AI-driven caregiver matching via usage-based monthly subscriptions.
- Ownership category
- akta.pro rank
Where SwyftOps is headquartered
LocationHeadquarters
- HQ city
- Wichita
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
SwyftOps business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription - Usage-Based (Billable Hours): Monthly subscription fees based on scheduled, billable hours per month. Pricing tiers range from $100/month for 0-250 hours up to $1,940/month for 10,001-12,000 hours, with a 15-cent per hour rate for hours exceeding 12,000. This model aligns software costs with agency revenue, providing predictable and manageable costs as agencies scale.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | 0-250 scheduled hours/month |
| Usage-based | Monthly | 251-500 scheduled hours/month |
| Usage-based | Monthly | 501-750 scheduled hours/month |
| Usage-based | Monthly | 751-1,000 scheduled hours/month |
| Usage-based | Monthly | 1,001-1,500 scheduled hours/month |
| Usage-based | Monthly | 1,501-2,000 scheduled hours/month |
| Usage-based | Monthly | 2,001-2,500 scheduled hours/month |
| Usage-based | Monthly | 2,501-3,000 scheduled hours/month |
| Usage-based | Monthly | 3,001-3,500 scheduled hours/month |
| Usage-based | Monthly | 3,501-4,000 scheduled hours/month |
| Usage-based | Monthly | 4,001-4,500 scheduled hours/month |
| Usage-based | Monthly | 4,501-5,000 scheduled hours/month |
| Usage-based | Monthly | 5,001-6,000 scheduled hours/month |
| Usage-based | Monthly | 6,001-7,000 scheduled hours/month |
| Usage-based | Monthly | 7,001-8,000 scheduled hours/month |
| Usage-based | Monthly | 8,001-9,000 scheduled hours/month |
| Usage-based | Monthly | 9,001-10,000 scheduled hours/month |
| Usage-based | Monthly | 10,001-12,000 scheduled hours/month |
| Usage-based | Monthly | Hours in excess of 12,000/month |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
SwyftOps product offering
Product offeringCore offering
SwyftOps is a cloud-based home care operating system delivered as SaaS to home care agencies and nurse registries across the US and Canada. The platform unifies scheduling, billing, claims, payroll, EVV compliance, care planning, and caregiver coordination with native iOS/Android mobile apps and AI-powered automation. Pricing is usage-based, tied to monthly scheduled billable hours, with unlimited clients, caregivers, users, and data storage included.
Product overview
SwyftOps is a single, unified home care operating system offered as a core platform with integrated modules. The portfolio centers on SwyftOps (the main platform for scheduling, billing, compliance, and care coordination) complemented by mobile apps (Admin App, SwyftCG App), AI tools (SwyftOps AI including Swyfty chat assistant), specialized software (IDD & Habilitation Software, Registry Model), client-facing tools (Family Portal), and integrated billing/clearinghouse solutions (SwyftClaim, SwyftLTCI). Additional tools include SwyftQuest (live chat), SwyftSend (background checks), and integrations with payroll providers (Paychex, Viventium), EVV aggregators (Netsmart, Sandata, HHAeXchange, LaSRS), and payment processors (Vanco, Paradigm).
Differentiator
Problem solved
Functional benefit
Products and services
- SwyftOps Home Care Operating System A comprehensive cloud-based home care software platform and operating system built for agencies and nurse registries to streamline scheduling, billing, compliance, and care team coordination in one unified system. Features unlimited clients, users, employees, and data storage. Sold as a SaaS subscription priced by monthly billable hours.
- SwyftOps Admin App Mobile application for agency administrators providing real-time access to schedules, client/caregiver records, contacts, and operational tools. Includes customizable dashboard with alert tiles, HIPAA-compliant two-way messaging, and incident tracking.
- SwyftCG Caregiver Mobile App Caregiver mobile app enabling real-time schedule access, client information, EVV compliance, GPS location tracking, electronic charting, medication tracking, time punches, open shift bidding, incident reporting, and HIPAA-compliant messaging. Features offline mode for areas with limited connectivity.
- SwyftOps AI (including Swyfty Assistant) Suite of HIPAA-compliant AI tools including the Swyfty chat assistant for answering agency data questions, revenue forecasting, shifts-at-risk prediction, scheduling AI for caregiver matching, AI-driven care planning from client assessments, and social history assessment summaries with voice-to-structured data conversion.
- IDD & Habilitation Software Specialized software for providers serving individuals with intellectual and developmental disabilities, featuring person-centered care planning, habilitation goal tracking, mobile documentation, Medicaid/HCBS workflow support, and configurable documentation templates.
- Registry Model Software Purpose-built tools for nurse registries featuring referral matching engine, DOL compliance guardrails, and back-office flexibility that maintains independent contractor status without triggering employer behavior.
- Family Portal Web portal for clients and families providing real-time schedule access, live service tracking, electronic service requests, online invoicing, medication tracking, documentation storage, automated alerts, and HIPAA-compliant two-way messaging.
- SwyftClaim (Clearinghouse) Electronic claims submission solution for submitting claims directly from SwyftOps to payers nationwide, including VA, Medicaid, and private insurance. Tracks claim status and streamlines billing with integrated clearinghouse.
- SwyftLTCI (Long-Term Care Insurance Clearinghouse) Long-term care clearinghouse integration through Illumifin for processing LTCI claims directly within SwyftOps.
- SwyftQuest (Live Chat Lead Capture) 24/7 live chat integration for capturing and converting client and caregiver inquiries. Automatically routes inquiries into SwyftOps for streamlined follow-up.
- SwyftSend (Background Checks) Background check solution running directly within SwyftOps. Initiates screenings, tracks progress, and receives results without leaving the platform.
Quantifiable outcome
- Customer tripling in size after transitioning to SwyftOps
- +1 more outcomes
Companies that use SwyftOps
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles4 records
SwyftOps technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
AI capability8 records
Feature13 records
SwyftOps partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core and secondary.
- PaychexcoreSeamlessly sync employee data and payroll from SwyftOps to Paychex, reducing manual entry and ensuring accurate, timely payroll processing. Automatically keeps caregiver records aligned across both systems to streamline operations and minimize errors.
- ViventiumcoreSync caregiver onboarding and payroll data between SwyftOps and Viventium to reduce manual entry and keep employee records aligned. Automatically updates caregiver information and streamlines payroll processing with consistent, reliable data flow.
- TapchecksecondaryOffer caregivers on-demand pay by syncing eligible hours and wages from SwyftOps to Tapcheck automatically. Improves recruitment and retention while giving employees greater financial flexibility without adding administrative work.
- VancocoreProcess client payments directly through SwyftOps by securely accepting credit card and ACH/eCheck transactions. Simplifies billing, enables Family Portal payments, and manages transactions and refunds without leaving the platform.
- SwyftClaim (Change Healthcare LLC)coreSubmit electronic claims directly from SwyftOps to payers nationwide, including VA, Medicaid, and private insurance. Track claim status, reduce manual processes, and streamline billing with an integrated clearinghouse solution.
- ParadigmsecondaryExpand payer network and streamline billing with Paradigm. Access enrollment support, authorization management, and billing automation to grow revenue and simplify operations.
- NetsmartcoreApproved third-party EVV vendor with direct integration to Netsmart Medicaid aggregator. Supports compliant visit verification, simplifies data submission, and streamlines Medicaid claims processing.
- SandatacoreApproved third-party EVV vendor with established direct integration to Sandata Medicaid aggregator for compliant visit verification and claims processing.
- HHAeXchangecoreApproved third-party EVV vendor with direct integration to HHAeXchange Medicaid aggregator. Supports compliant visit verification and streamlines Medicaid claims processing.
- LaSRScoreApproved third-party EVV vendor with direct integration to LaSRS state Medicaid aggregator for compliant visit verification and claims processing in applicable states.
- CareerPlugsecondaryStreamline caregiver recruiting by integrating CareerPlug with SwyftOps. Automatically create caregiver profiles from new hires, reducing manual entry and accelerating onboarding.
- SwyftSend (Critical Research)secondaryRun background checks directly within SwyftOps using SwyftSend. Initiate screenings, track progress, and receive results without leaving the platform to streamline compliance and hiring workflows.
- Activated InsightssecondaryEnhance caregiver training and client feedback by integrating Activated Insights with SwyftOps. Sync training progress and survey data to track performance, improve satisfaction, and maintain compliance.
- NevvonsecondaryStreamline caregiver training by integrating Nevvon with SwyftOps. Sync training progress, track course completion, and automatically update caregiver records to ensure compliance and visibility.
- Office AllycoreClearinghouse integration with Office Ally for electronic claims submission and claims management within SwyftOps platform.
- SwyftLTCI (Illumifin)coreLong-Term Care Insurance clearinghouse integration through Illumifin for processing LTCI claims directly within SwyftOps.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
SwyftOps competitors and assessment
Company assessmentDirect peers
- Homecare Homebase: Enterprise-focused home health and hospice EMR/scheduling platform used by large multi-site agencies. Direct competitor for the larger end of SwyftOps' customer base, especially Medicare-certified home health agencies.
- eRSP: Cloud-based scheduling, billing, and management software built specifically for home care agencies, including franchise networks. Comparable in vertical focus, SMB-to-mid-market positioning, and franchise orientation.
- CellTrak: Mobile point-of-care, EVV, and visit verification platform for home care, home health, and hospice. Direct overlap with SwyftOps' SwyftCG mobile app and EVV compliance positioning.
- AxisCare: Home care scheduling, billing, and CRM software for private-duty and Medicaid agencies. Closely comparable in target market (non-medical home care agencies) and pricing structure (per-caregiver or usage-based).
- AlayaCare: End-to-end home care software platform covering scheduling, clinical documentation, billing, and family portals for agencies and registries across North America and internationally. Competes head-to-head with SwyftOps across the same vertical and product surface.
- WellSky (ClearCare): WellSky acquired ClearCare, the legacy home care software platform that SwyftOps explicitly cites as the system its customers migrate from. WellSky is the most direct large-scale competitor in scheduling, EVV, billing, and home care operations software.
Broad incumbents
- MatrixCare: Broader post-acute care software suite (home health, hospice, palliative, senior living) owned by ResMed. Competes with SwyftOps in the home health overlap but covers a much wider portfolio of care settings.
- PointClickCare: Large-scale healthcare technology platform primarily serving skilled nursing and senior living with growing home and community care capabilities. A broader incumbent whose home care suite overlaps with SwyftOps' agency and IDD/Habilitation use cases.
Emerging players
- HHAeXchange: Payer-side EVV and home care management platform integrating directly with Medicaid agencies and managed care plans. Currently a SwyftOps integration partner but increasingly expanding into agency-side functionality, creating partial disintermediation risk.
- CareVention HealthCare: Specialty EHR and care management platform for Programs of All-Inclusive Care for the Elderly (PACE) and HCBS waiver populations. Adjacent to SwyftOps' IDD/Habilitation module in serving Medicaid HCBS providers with similar compliance requirements.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
SwyftOps social profiles
Digital presenceSwyftOps compliance and trust
Trust signalCompliance5 records
SwyftOps financial estimates
Financial estimateRevenue estimate
Valuation estimate
SwyftOps leadership team
Management profileNumber of profiles
Profiles8 records
SwyftOps funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SwyftOps M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SwyftOps
What does SwyftOps do?
SwyftOps is a cloud-based home care operating system delivered as SaaS to home care agencies and nurse registries across the US and Canada. The platform unifies scheduling, billing, claims, payroll, EVV compliance, care planning, and caregiver coordination with native iOS/Android mobile apps and AI-powered automation. Pricing is usage-based, tied to monthly scheduled billable hours, with unlimited clients, caregivers, users, and data storage included.
Is SwyftOps a public or private company?
SwyftOps is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SwyftOps founded?
SwyftOps was founded in 2009. It employs 11 to 50 people.
Where is SwyftOps based?
SwyftOps is headquartered in Wichita, United States, in the North America region.
How does SwyftOps make money?
One revenue line is on record: subscription - Usage-Based (Billable Hours).
Who are SwyftOps's main competitors?
Direct peers on record are Homecare Homebase, eRSP, CellTrak, AxisCare, AlayaCare and WellSky (ClearCare). Broad incumbents are MatrixCare and PointClickCare. Emerging players are HHAeXchange and CareVention HealthCare.
Does SwyftOps have an API?
No public API is recorded for SwyftOps.