What Openstream does

Openstream Inc. is a privately held US enterprise AI software company that builds and sells the Eva platform, a neuro-symbolic conversational AI system for deploying AI Virtual Agents, AI Voice Agents, AI Avatars, and Collaborative Agentic AI in enterprise workflows. Its core technical bet is that combining deep learning with symbolic reasoning produces hallucination-resistant, explainable, multimodal (text, speech, vision, gesture, touch) agents that can be grounded in customer-specific enterprise knowledge and orchestrated across third-party foundation models. The company is positioned for use cases in external customer service, contact center automation, employee help desk, and employee co-pilots, and it explicitly targets large enterprises in banking and finance, healthcare, insurance, retail, pharmaceuticals, media, and the public sector; named customers include Walmart, Novartis, BNY, Chubb, Abbott, Thomson Reuters, and the New York City Department of Environmental Protection.

The product is organized around a flagship Eva Enterprise Virtual Assistant with modular sub-products (AI Avatars, AI Virtual Agents, AI Voice Agents, Collaborative Agentic AI) and pre-built solutions (Customer Service, Help Desk, Co-Pilots, Contact Center). Supporting capabilities include knowledge extraction from enterprise data, plan-based dialogue and reasoning with transparency ("why?" explanations), brand-persona customization, and enterprise orchestration over any chosen foundation model. Openstream invests visibly in research credibility: a Director of Dialogue Research publishes academic work on reasoning and hallucinations, and the company has been recognized as the sole "Visionary" in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms in both 2022 and 2023.

The commercial model is enterprise SaaS with quote-based, annual subscription pricing accessed via a "Request a Demo" sales motion, supported by content-driven demand generation (blogs, academic research, webinars, analyst relations, executive podcast appearances). GTM is direct enterprise field sales targeting large organizations, with no public pricing tiers and no disclosed funding, revenue, or ownership structure in the available data. The firm reports 51-100 employees and is headquartered in Princeton, New Jersey.

Name

Openstream

Legal name

Openstream Inc.

Website

https://openstream.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

Openstream Inc. is a privately held US enterprise AI software company that sells the Eva neuro-symbolic conversational AI platform, providing AI Virtual Agents, AI Voice Agents, AI Avatars, and Collaborative Agentic AI to large enterprises in banking, healthcare, insurance, retail, pharma, and government for customer service, contact center, help desk, and co-pilot use cases.

Ownership category

akta.pro rank

Product category

Enterprise Conversational AI Platform

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

akta.pro secondary industries

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

Keywords

• Enterprise conversational AI
• Multimodal AI platform
• AI virtual agents
• Neuro-symbolic AI
• AI voice agents

Headquarters

HQ city

Bridgewater

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Enterprise AI Platform Licensing: SaaS-based enterprise platform licensing for AI Virtual Agents, AI Avatars, and AI Voice Agents through the Eva platform. Revenue derived from enterprise subscriptions with deployment across customer service, help desk, and co-pilot use cases.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Openstream develops and sells Eva, a multimodal enterprise conversational AI platform that enables organizations to deploy AI Virtual Agents, AI Avatars, AI Voice Agents, and Collaborative Agentic AI for customer service, employee help desk, contact center automation, and co-pilot use cases. The platform is built on neuro-symbolic AI that delivers trustworthy, explainable outcomes without hallucinations by grounding responses in enterprise knowledge across text, speech, vision, gesture, and touch modalities.

Product overview

Openstream offers a unified Enterprise Conversational AI platform centered on Eva, their flagship Virtual Assistant product. The platform provides a modular architecture with specialized components including AI Avatars, AI Virtual Agents, AI Voice Agents, and Collaborative Agentic AI. These products are designed to work together or independently to deliver multimodal conversational experiences. Solutions include Co-Pilots for employee productivity, Employee Help Desk for internal support, Customer Service for external support, and Contact Center solutions. All offerings are built on neuro-symbolic AI technology that combines knowledge extraction, dialogue & reasoning, and multimodal interaction capabilities to deliver trustworthy AI without hallucination risk.

Differentiator

Problem solved

Functional benefit

Brands

• Eva: Enterprise Virtual Assistant platform - a trademarked AI assistant product offering AI Avatars, AI Virtual Agents, AI Voice Agents, and Collaborative Agentic AI capabilities.
• EvaCafé

Products and services

• Enterprise Virtual Assistant (Eva) Flagship multimodal AI platform that enables enterprises to build AI Virtual Agents, AI Avatars, AI Voice Agents, and Collaborative Agentic AI grounded in enterprise knowledge without hallucination risk.
• AI Virtual Agents Advanced scriptless virtual assistants for websites and applications that engage users in natural conversations, understand context and intent, and provide intelligent assistance.
• AI Avatars Brand-personified multimodal AI entities that visually and behaviorally represent a brand across text, speech, vision, gesture, and touch interactions.
• AI Voice Agents AI agents that speak to users with natural, human-like conversation across multiple languages for phone-based and voice-interactive deployments.
• Collaborative Agentic AI Multi-agent AI system enabling collaboration between multiple AI agents to accomplish complex enterprise tasks through coordinated action and communication.
• Customer Service Solution AI agent solution that helps customers achieve their goals through brand-personified conversational experiences across any channel, language, or device.
• Employee Help Desk Solution Conversational AI solution enabling employees to ask about company policies, payroll, expenses, and receive IT support through AI agent interactions.
• Co-Pilots AI-powered assistant solutions that boost employee productivity and satisfaction by automating tasks, providing data insights, and enabling faster decision-making.
• Contact Center Solution AI-powered contact center solutions enabling intelligent routing, automated support, and multimodal customer interactions across communication channels.

Named customers7 records

Segments7 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature7 records

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• Boost.ai: Boost.ai provides enterprise conversational AI with virtual agents for customer service and internal support, with strong presence in Nordic financial services. It competes with Openstream's Eva platform for AI Virtual Agent deployments at banks, insurers, and large enterprises.
• Cognigy: Cognigy provides an enterprise conversational AI platform with AI agents and copilots for customer service and contact center automation. Its agentic AI capabilities, multi-language support, and enterprise focus put it in direct competition with Openstream's Eva platform across the same verticals.
• Kore.ai: Kore.ai is an enterprise conversational AI and generative AI platform offering virtual assistants, voice bots, and agentic AI for banking, healthcare, and insurance. It overlaps directly with Openstream's Eva platform across multi-agent orchestration, voice/chat agents, and contact-center use cases.
• Avaamo: Avaamo offers a conversational AI platform for enterprises with vertical solutions in banking, insurance, and healthcare. It directly parallels Openstream's offerings across AI virtual agents, voice, and contact center automation.
• Yellow.ai: Yellow.ai is a conversational AI platform offering Dynamic AI Agents for customer support, sales, and HR across enterprise channels. It competes with Openstream in the same agent-based enterprise conversational AI category with multi-modal capabilities and large enterprise customers.
• Amelia (Amelia.ai): Amelia is an enterprise conversational AI agent platform serving banking, insurance, and healthcare with multi-agent orchestration and neuro-symbolic-style reasoning. It is a head-to-head competitor to Openstream in the agentic enterprise AI space, often appearing together in analyst evaluations.

Emerging players

• Sensely: Sensely builds conversational AI for healthcare and insurance with virtual nurse/agent personas. It overlaps with Openstream's healthcare and insurance virtual agent solutions, though narrower in vertical focus.
• Cresta: Cresta provides real-time AI agent assist and contact center automation using foundation models. It is comparable to Openstream's Contact Center and Co-Pilot solutions, focused on augmenting human agents in customer interactions.

Broad incumbents

• IBM watsonx Assistant: IBM's watsonx Assistant is an enterprise conversational AI offering for customer service and HR, integrated with the broader watsonx AI platform. It competes with Openstream's Eva in regulated enterprise verticals where IBM has installed bases and is a frequent co-bidder in large enterprise deals.
• Microsoft Dynamics 365 Customer Service / Copilot Studio: Microsoft's Copilot Studio (formerly Power Virtual Agents), together with Nuance, delivers enterprise conversational AI and agent automation inside the Microsoft Cloud. It is a broad incumbent competing with Openstream for agent and contact center workloads across Microsoft's enterprise installed base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Openstream