Eloquant

Contact Center as a Service (CCaaS) and Voice of Customer (VoC) Softwareeloquant.com

Eloquant is a French SaaS vendor of a cloud-based Customer Experience platform combining omnichannel contact center (CCaaS) and Voice of the Customer (VoC) solutions, serving 320+ enterprise clients across 40 countries in insurance, banking, energy, retail, and public services.

Company typePrivate
Founded2004
HeadquartersLevallois-perret, France
Headcount101–250
GTM typeB2B
OfferingSoftware

What Eloquant does

Eloquant is a French SaaS vendor that provides a cloud-based Customer Experience platform combining an omnichannel Contact Centre (CCaaS) and a Voice of the Customer (VoC) solution on a single integrated stack. Headquartered in Gières (Grenoble metropolitan area), France, the company serves 320+ active clients across 40 countries in verticals including insurance and mutuals, banking, energy and utilities, retail, manufacturing, IT/software, telecommunications, and public services, and processes roughly 650 million customer interactions per year. Notable customers include Macif, King Jouet, BDR Thermea, France Mutuelle, Primagaz, Société du Canal de Provence, iQera, Ivalua, and ARaymond.

The product surface includes telephony (IVR/Visual IVR with ARCEP-certified telephony and international numbers in 100+ countries), digital channels (email, live chat, social, WhatsApp, Messenger), video assistance, a unified agent console, omnichannel orchestration, real-time supervision, quality monitoring, multichannel satisfaction surveys, customer review management, and the Bravo employee recognition module. Native AI capabilities span real-time semantic analysis of verbatims, emotion and sentiment detection, NLU-driven conversation qualification, predictive churn signals, and prescriptive recommendations. The platform integrates natively with Salesforce, Microsoft Dynamics 365, Zendesk, and HubSpot, and is certified for GDPR (with EU data residency in France and the Netherlands), HDS (Hébergeur de Données de Santé) for health data, and EcoVadis CSR.

Eloquant monetizes via annual SaaS subscriptions priced on a quote basis, with line items driven by module selection, agent/seat count, and usage. Distribution is direct-first: an enterprise field-sales motion with a structured three-call demo (needs assessment, platform demonstration, implementation scoping), complemented by inside sales and an implementation/integration partner network including Hubicus. The company is privately held; the firm's most recent disclosed institutional capital event was a 2019 Ardian investment, and it acquired Livebotter in 2018 to build chatbot/callbot capability. Current leadership includes Laurent Duc as Président & CEO.

Eloquant firmographics

Firmographics

Name: Eloquant
Legal name: Eloquant
Website: https://eloquant.com
Company type: Private
Founded year: 2004
Operating status: Operating
Headcount range: 101–250 employees
Short description: Eloquant is a French SaaS vendor of a cloud-based Customer Experience platform combining omnichannel contact center (CCaaS) and Voice of the Customer (VoC) solutions, serving 320+ enterprise clients across 40 countries in insurance, banking, energy, retail, and public services.
Ownership category
akta.pro rank

Eloquant industry classification

Industry

Product category: Contact Center as a Service (CCaaS) and Voice of Customer (VoC) Software
NAICS: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
SIC: Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
akta.pro primary industry: Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
akta.pro secondary industries: Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

Cloud contact center
Customer experience platform
Voice of customer
Omnichannel routing software
AI-powered analytics

Where Eloquant is headquartered

Location

Headquarters

HQ city: Levallois-perret
HQ country: France
HQ region: Europe

Offices1 record

Markets served

Eloquant business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

SaaS Subscription (Contact Centre & VoC Platform): Eloquant generates revenue through SaaS subscription licensing of its cloud Customer Experience platform, which includes the Omnichannel Contact Centre (CCaaS) and Voice of the Customer / Satisfaction Surveys modules. Customers pay recurring subscription fees for access to the platform, with pricing based on modules selected, usage volume, and number of agents/seats. The company has its own infrastructure guaranteeing high availability.

Pricing tiers

Model	Billing	Price
Subscription	Annual	Quote-based enterprise pricing tailored to selected modules, agent count, and feature requirements.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Eloquant product offering

Product offering

Core offering

Eloquant sells a cloud-based Customer Experience Platform delivered in SaaS mode that unifies an Omnichannel Contact Center (CCaaS) and a Voice of the Customer (VoC) satisfaction survey suite on a single interface. The platform supports voice, email, live chat, SMS, social media, instant messaging, and video assistance, with native AI for real-time verbatim analysis, emotion detection, agent assistance, and quality monitoring. It is sold on annual subscription licenses to enterprises across insurance, banking, energy, retail, IT, telecom, and public services in 40+ countries.

Product overview

Eloquant is a SaaS customer experience platform providing two core solutions: Centre de Contact Omnicanal (omnichannel contact center) and Voix du Client / Enquêtes de satisfaction (Voice of Customer with satisfaction surveys). The platform operates on a unified cloud architecture where the core contact center and VoC solutions share data and AI capabilities. Key modules include: Console Agent Unifiée for unified agent interface, Orchestration Omnicanale for intelligent routing, Supervision Temps Réel for real-time monitoring, Quality Monitoring for quality assurance, SVI (IVR) for telephony, Canaux Digitaux for digital channels, Visio-assistance for video support, and Reporting for analytics. The VoC solution includes Enquêtes de satisfaction for survey creation, Gestion des avis clients for review management, and Bravo for employee recognition. All modules are enhanced by an Intelligence Artificielle module providing NLP, sentiment analysis, and predictive capabilities.

Differentiator

Problem solved

Functional benefit

Brands

Bravo: Employee recognition and reward module that allows customers to send compliments to agents in real time.
Eloquant Platform

Products and services

Centre de Contact Omnicanal Cloud-based omnichannel contact center platform that centralizes voice, email, chat, social media, SMS, and video interactions on a single unified interface with AI-powered agent assistance, sold to enterprise contact center operations.
Voix du Client / Enquêtes de satisfaction Voice of the Customer solution with multi-channel satisfaction surveys for collecting and analyzing customer feedback at key journey moments, using AI for real-time verbatim analysis and sentiment detection, sold to enterprises for CX measurement.
Bravo - Valoriser vos collaborateurs Employee recognition module that lets customers send compliments to agents in real time, with personalized feedback, team challenges, and wallboard displays for motivation.

Quantifiable outcome

93% customer satisfaction achieved by Primagaz using Eloquant's contact centre solution
+3 more outcomes

Companies that use Eloquant

Customer profile

Named customers9 records

Segments14 records

Ideal customer profiles1 record

Eloquant technology and API

Technology

Technology focussed Yes

API detail

Has API: Yes
API docs
API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability9 records

Feature13 records

Eloquant partnerships and signals

Strategic signal

Partnerships

Eight partnerships are on record, tiered core and minor.

SalesforcecoreTechnology or IntegrationNative Salesforce connector allowing deep integration between Eloquant's contact centre and VoC platform and Salesforce CRM. Enables seamless data synchronization, customer context sharing, and unified customer view within Salesforce.
Microsoft Dynamics 365coreTechnology or IntegrationNative Microsoft Dynamics 365 connector enabling integration of Eloquant's customer interaction data with Dynamics CRM for unified customer management.
ZendeskcoreTechnology or IntegrationNative Zendesk connector providing integration between Eloquant's contact centre platform and Zendesk's customer service software for unified ticketing and customer view.
HubSpotcoreTechnology or IntegrationNative HubSpot connector enabling integration between Eloquant's customer experience platform and HubSpot's marketing, sales, and service hub.
Club des MargueritesminorStrategic or Co-development PartnerCo-organized techno day event 'Call me maybe' focused on the augmented advisor concept, combining Eloquant's customer experience expertise with the Club des Marguerites customer relationship professional community network.
Call me maybeminorGTM or Marketing PartnerCo-host of the Club des Marguerites Techno Day event in Nantes, bringing together customer relationship professionals to explore innovation in customer service and the augmented advisor concept.
HubicusminorStrategic or Co-development PartnerCo-presented at the Club des Marguerites Techno Day event to demonstrate how tools can enhance advisor work and customer experience, combining Hubicus's expertise with Eloquant's platform capabilities.
Simplon Grand OuestminorOthersPartnership for professional training and certification, supporting the graduation of the first Simplon Grand Ouest class in customer relationship skills, aligning with Eloquant's commitment to customer culture development.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Eloquant competitors and assessment

Company assessment

Direct peers

Genesys: Global CCaaS and customer experience platform leader offering omnichannel contact center, workforce engagement and AI capabilities directly competing with Eloquant's contact center and VoC platform across enterprise accounts.
Vonage Contact Center (part of Ericsson): Cloud-based contact center solution with omnichannel capabilities and AI integration; comparable to Eloquant's CCaaS offering for enterprise customers seeking cloud migration.
Five9: Cloud CCaaS provider with omnichannel routing, AI, and workforce optimization; competes head-to-head with Eloquant for enterprise customer experience and contact center modernization opportunities.
Talkdesk: Cloud-native CCaaS platform offering omnichannel routing, AI agent assistance and workforce tools; competes directly with Eloquant for cloud-first enterprise and mid-market contact center deals.
8x8: Cloud communications platform combining UCaaS and CCaaS with embedded analytics and AI; competes with Eloquant for mid-market and enterprise CX modernization deals.
NICE inContact: Enterprise CCaaS and CX analytics suite (CXone) competing directly with Eloquant's omnichannel contact center, quality monitoring and VoC modules for large enterprise customers globally.
Vocalcom: Historical French contact center software vendor with omnichannel and conversational AI capabilities, directly competing with Eloquant in the French enterprise market.
Odigo: French-headquartered CCaaS vendor offering cloud contact center and customer experience solutions; one of Eloquant's closest direct competitors in the French and broader European mid-market.

Broad incumbents

Salesforce Service Cloud: CRM-led customer service platform offering omnichannel engagement, AI (Einstein) and analytics. Competes with Eloquant as a broader suite option while also serving as a key integration partner via Eloquant's native Salesforce connector.
Zendesk: Broad customer service and engagement platform with omnichannel ticketing, AI agents and analytics. Overlaps with Eloquant's contact center and VoC modules as part of a wider CX suite, and is also an integration partner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Eloquant compliance and trust

Trust signal

Compliance3 records

Eloquant financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Eloquant leadership team

Management profile

Number of profiles

Profiles1 record

Eloquant funding detail

Funding detail

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Eloquant M&A and investment

M&A and investment

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eloquant

What does Eloquant do?

Is Eloquant a public or private company?

Eloquant is a private company. It is classified as venture growth investor backed and is currently operating.

When was Eloquant founded?

Eloquant was founded in 2004. It employs 101 to 250 people.

Where is Eloquant based?

Eloquant is headquartered in Levallois-perret, France, in the Europe region.

How does Eloquant make money?

One revenue line is on record: saaS Subscription (Contact Centre & VoC Platform).

Who are Eloquant's main competitors?

Direct peers on record are Genesys, Vonage Contact Center (part of Ericsson), Five9, Talkdesk, 8x8, NICE inContact, Vocalcom and Odigo. Broad incumbents are Salesforce Service Cloud and Zendesk.

Does Eloquant have an API?

Yes. The platform offers APIs for creating follow-up tickets within external business tools. The API enables integration of customer feedback data into third-party systems.

What industry is Eloquant in?

Eloquant's product category is Contact Center as a Service (CCaaS) and Voice of Customer (VoC) Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms. Its NAICS code is 5182 and its SIC code is 7372.